recruiting retaining volunteers...recruiting & retaining volunteers oxford english dictionary a...
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Recruiting &
Retaining
Volunteers
Matthew Plumridge
7th March 2019
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Definition of a VolunteerOxford English Dictionary
a person who freely offers to take part in a task:
▪ a call for volunteers to act as foster-parents
▪ a person who freely enrols for military service rather
than being conscripted
▪ a person who works for an organisation without being
paid: the railway is operated solely by volunteers
Recruiting &
Retaining Volunteers
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Definition of a Volunteer
Recruiting &
Retaining Volunteers
Oxford English Dictionary
a person who freely offers to take part in a task:
▪ a call for volunteers to act as foster-parents
▪ a person who freely enrols for military service rather
than being conscripted
▪ a person who works for an organisation without being
paid: the railway is operated solely by volunteers
▪ a plant that has not been deliberately planted
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Recruiting &
Retaining Volunteers
Does it feel like other
Organisations…
have:
- more resources
- more mis-placed plants
- more hardy perennials
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Recruiting &
Retaining Volunteers
Does it feel like
the grass is
greener on the
other side?
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Recruiting &
Retaining Volunteers
Well …
It’s greener
where you
water it
Volunteers
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Recruiting &
Retaining Volunteers
Well…
It’s greener
where you
water it
Volunteers
Build Capacity
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Recruiting &
Retaining Volunteers
Strong Volunteer TeamRecruiting and retaining
‘appropriate’ volunteers
Means:
- less resources needed
- less mis-placed plants
- less turnover (volunteers & staff)
- less problems to deal with
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Recruiting &
Retaining Volunteers
It starts
with you
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Recruiting &
Retaining Volunteers
So, what do you
need to consider?
well…
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Volunteers needed
What are you communicating?
Desperately
Urgently
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Volunteers needed
What are you communicating?
Desperately
Urgently
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Volunteering is a two way
relationship
It’s not all about you
What’s in it for them?
Think about
volunteer development
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Are you projecting a welcoming
friendly place?
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Different styles attract different people
is it confusing?
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Decide on a campaign strategy
K.I.S.S. Principle
Keep it:
- simple
- targeted
- manageable
- cost effective
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Decide on a campaign strategy
K.I.S.S. Principle
Keep it:
- simple
- targeted
- manageable
- cost effective
Posters, leaflets, adverts
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Avoid using internal stuff
Meaningless to others
Looks
unprofessional
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Decide on a campaign strategy
K.I.S.S. Principle
Keep it:
- simple
- targeted
- manageable
- cost effective
Who do you want to attract?
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Targeted approach
People like me
volunteer
People like us volunteer
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Targeted approach
Pictures should reflect who you
want to attract
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Decide on a campaign strategy
K.I.S.S. Principle
Keep it:
- simple
- targeted
- manageable
- cost effective
time and resource
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Manageable
Display feature
Event badgesTake a stand at a
volunteer fair or
community event
Handy
literature Hold your own event
Volunteers
Open DayFind out how you can get involved
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Decide on a campaign strategy
K.I.S.S. Principle
Keep it:
- simple
- targeted
- manageable
- cost effective Decide on a budget
(it will cost something)
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Can prospective volunteers see
your message?
Confusing?Competing?
Proof read everything
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Where can you go for help?
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Which of these would be
best, to advertise for
volunteers ?1A
Volunteer
Centres,
CVS’ & LIO’s
B
Internet
C
Library
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Which of these would be
best, to advertise for
volunteers ?1A
Volunteer
Centres,
CVS’ & LIO’s
B
Internet
C
Library
Don’t die of
ignorance (UK leaflet)
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Which of these would be
best, to advertise for
volunteers ?1A
Volunteer
Centres,
CVS’ & LIO’s
B
Internet
do-it.org
streetlife.com
C
Library
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Which of these would be
best, to advertise for
volunteers ?1A
Volunteer
Centres,
CVS’ & LIO’s
B
Internet
C
LibraryLocal Papers,
newsletters,
community
magazines
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Should you use Social
Media to attract volunteers?2A
Definitely
B
Depends
(maybe)
C
‘Defo not’
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Should you use Social
Media to attract volunteers?2A
Definitely
B
Depends
(maybe)
C
‘Defo not’
![Page 33: Recruiting Retaining Volunteers...Recruiting & Retaining Volunteers Oxford English Dictionary a person who freely offers to take part in a task: a call for volunteers to act as foster-parents](https://reader034.vdocuments.mx/reader034/viewer/2022042709/5f44ed6772ebf027a37b4026/html5/thumbnails/33.jpg)
When should you reach for
the application form?3A
Straight
away
B
Another
day
C
Before they
leave
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When should you reach for
the application form?3A
Straight
away
B
Another
day
C
Before they
leave’
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What is the first question
you should ask them?4A
When can
you start?
B
How many
hours can
you do?
C
How quick
do you
work?
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What is the first question
you should ask them?4A
When can
you start?
B
How many
hours can
you do?
C
How quick
do you
work?
None of the above
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So what should you ask?
5A
How can we
help you?
B
What would
you like to
get from
this?
C
What is
your
timeline?
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So what should you ask?
5A
How can we
help you?
B
What would
you like to
get from
this?
C
What is your
timeline?
All of the above
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Tell themWhat you can offer:
- Trial period (Hurrah)
- Full training
- Buddy for them to work with
- Flexible hours
- Reference if needed
- Friendly environment
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Tell themWhat you can offer:
- Trial period (Hurrah)
- Full training (Brilliant)
- Buddy for them to work with
- Flexible hours
- Reference if needed
- Friendly environment
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Tell themWhat you can offer:
- Trial period (Hurrah)
- Full training (Brilliant)
- Buddy for them to work with (Great)
- Flexible hours
- Reference if needed
- Friendly environment
![Page 42: Recruiting Retaining Volunteers...Recruiting & Retaining Volunteers Oxford English Dictionary a person who freely offers to take part in a task: a call for volunteers to act as foster-parents](https://reader034.vdocuments.mx/reader034/viewer/2022042709/5f44ed6772ebf027a37b4026/html5/thumbnails/42.jpg)
Tell themWhat you can offer:
- Trial period (Hurrah)
- Full training (Brilliant)
- Buddy for them to work with (Great)
- Flexible hours (Even better)
- Reference if needed
- Friendly environment
![Page 43: Recruiting Retaining Volunteers...Recruiting & Retaining Volunteers Oxford English Dictionary a person who freely offers to take part in a task: a call for volunteers to act as foster-parents](https://reader034.vdocuments.mx/reader034/viewer/2022042709/5f44ed6772ebf027a37b4026/html5/thumbnails/43.jpg)
Tell themWhat you can offer:
- Trial period (Hurrah)
- Full training (Brilliant)
- Buddy for them to work with (Great)
- Flexible hours (Even better)
- Reference if needed (OMG)
- Friendly environment
![Page 44: Recruiting Retaining Volunteers...Recruiting & Retaining Volunteers Oxford English Dictionary a person who freely offers to take part in a task: a call for volunteers to act as foster-parents](https://reader034.vdocuments.mx/reader034/viewer/2022042709/5f44ed6772ebf027a37b4026/html5/thumbnails/44.jpg)
Tell themWhat you can offer:
- Trial period (Hurrah)
- Full training (Brilliant)
- Buddy for them to work with (Great)
- Flexible hours (Even better)
- Reference if needed (OMG)
- Friendly environment
![Page 45: Recruiting Retaining Volunteers...Recruiting & Retaining Volunteers Oxford English Dictionary a person who freely offers to take part in a task: a call for volunteers to act as foster-parents](https://reader034.vdocuments.mx/reader034/viewer/2022042709/5f44ed6772ebf027a37b4026/html5/thumbnails/45.jpg)
Accentuate the benefits Link what you offer to what they are looking
for:
- Meet new people
- Learn new skills
- Gain experience
- Give something back
- Make a difference
- Build confidence
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Be clear aboutMeeting their expectations:
- What you don’t offer
- What you / they expect
- What days / times they can fill
- What isn’t allowed
- Ongoing support
- Expenses policy
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Volunteer retentionRelationship is key:
- Get to know them
- Be genuinely nice / appreciative
- Make it fun
- Move them around (variety)
- Keep them updated on changes
- Keep them informed of new developments
- Give praise and thank them
- Reward your volunteers
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Volunteer retentionRelationship is key:
- Have regular ‘catch-ups’
- Sort out issues quickly
- Get rid of troublesome volunteers quickly
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Volunteer retentionRelationship is key:
- Have regular ‘catch-ups’
- Sort out issues quickly
- Get rid of troublesome volunteers quickly
Quick Volunteer Exit = Vexit
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Volunteer retentionRelationship is key:
- Have regular ‘catch-ups’
- Sort out issues quickly
- Get rid of troublesome volunteers quickly
Quick Volunteer Exit = Vexit
Vexit means Vexit
(Don’t take them back)
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Volunteer retentionRelationship is key:
- Have regular ‘catch-ups’
- Sort out issues quickly
- Get rid of troublesome volunteers quickly
Quick Volunteer Exit = Vexit
Vexit means Vexit
(Don’t take them back)
and finally…
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Recruiting &
Retaining Volunteers
Volunteers also like cake
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Matthew Plumridge
Questions?