recruiting and hiring the amazon way -- avoid ten common recruiting mistakes

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Recruiting and Hiring the Amazon WayAvoid 10 Common MistakesDave Schappell, EMEA Startup BD ManagerMay 2016

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

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Questions / Topics to Discuss?

http://buzzkenya.com/wp-content/uploads/2014/02/questions.jpg

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

How many of you have made recruiting mistakes?Any specific topics youd like to make sure we cover (from Amazon perspective)?2

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Dave Schappell - employee #996 from '98-'04. Started TeachStreet and acquihired to Amazon in '12. Now manage Startup BD across EMEA. 100s of interviews over years; hired >50 over 10+ years; am a much better interviewer now; at one point I was terrible and spent a year striving to get better. The process we'll talk about today not only made me a better interviewer, but made it easier to be good.

Chris House - Sr Mgr Talent Acquisition, AWS since April 2015, and has been recruiting at AWS since 2008, and professionally recruiting since 2001. I thought I hired a lot of people, but Chris has probably hired 1,000s!

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Grew by 80,200 YoY

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

#1 - Not Knowing What Your Company Stands For

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Define/Understand Your Leadership PrinciplesWhat will you prioritize for?Amazon = Customer Obsession; Bias for Action; Invent and Simplify

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#2 - Hiring for Skills vs Culture

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

behavioral interviewingbrain teasers

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#3 - Not Having a Consistent Process for Everyone

http://www.autotribute.com/38052/understanding-automotive-assembly-lines/

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

phone screens / interviewsmin of 4-5 interviewersExtra assignments? (Bazaarvoice assigns weekend assignments; Sales = Pitch the Team; Developers = real-time coding)

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#4 - CEO Can't be on Every Loop

http://thumbs.dreamstime.com/x/cloning-machine-businessmen-26788739.jpg

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Principles/Process control for thatBar Raisers implemented to scalemaintain the hiring bar (i.e. Bs tend to hire Cs, Cs hire Ds)scalable interviewer & process trainingcan overrule Hiring Mgr

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#5 - Not Having a Personal Interview Plan

http://www.teacherplanet.com/sites/default/files/daily1.jpg

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Have an Interview Template/Text fileConsistent questions (share my opener of what did you do to prepare that other candidates wouldnt take time to do?they should want job as bad as you wanted to get -- how hard did you prepare for that?!?Know what a good answer to a question is // practice new questions

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#6 - Not Documenting Your interview/vote

https://www.lsa.umich.edu/UMICH/advising/Home/Academic%20Support/Strategies%20for%20Success/Making%20the%20Most%20of%20Class%20Time/onlinemethod.jpg

https://pixabay.com/static/uploads/photo/2015/09/18/11/17/yes-945356_960_720.jpg

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

capture in real-time!you have to vote +/-no commiserating before your votedraft feedback expecting candidate/HR may read/evaluate it

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#7 - No Questions -- No Job

http://billauxier.com/wp-content/uploads/2014/11/CuriousChild.jpg

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Mark Suster quoteDo you really want someone who isnt curious about anything? Is that the type of employee behavior youre looking for, because thats what you get.

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#8 - Interviewing Too Few Candidates

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

So much easier to calibrate and find really passionate people (MBA interviewing)Far less easy to settleBetter use of peoples time, if possible

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#9 - Not Checking References

http://images.wisegeek.com/pediatrician-checking-childs-reflexes.jpg

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Varying opinion about references look for anything that isnt a raving endorsement (b/c these are supposedly their hand-picked recos)Innocuously probe for any weakness areas, to see if any hints theres a pervasive problemWork LinkedIn to see if any personal connections (be careful with this)13

#10 - Outsourcing recruiting too early

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

aka not 'owning it' -- aka 'you can't outsource sales'teams should own much of their recruiting (at Amazon, we compete to review resumes; only 2 can tag)

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10 Know What You Stand For9 Hire for Culture 8 Develop an Org-wide Process7 Scale Beyond the CEO/CTO6 Have a Personal Plan5 Document Your Vote4 Make Sure Theyre Curious/Passionate3 Interview Lots of Candidates, All at Once2 Check References1 Own Your Recruiting

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

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#11 - Tips on How to Scale Recruiting

2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Chris House How to grow really fast what changes?Technical Interview-specific points16

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