recovered file 2 ppt
DESCRIPTION
TRANSCRIPT
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Emotional Intelligence for Professional Success
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Morning Agenda
• Resilience You all have it in you – preventative medicine
• Toolbox Project video Toolbox• Self awareness – exercise
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Afternoon Agenda
• Outside in • Communication• Conflict fluency• Decision making• Change• Leadership President Lincoln Pulling it
all together • Individual development Plan
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Johari Window
J. Luft, Group Processes: An introduction to Group Dynamics, (Palo Alto, CA: Mayfield, 1970).
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What is emotional intelligence?
Building blocks of behavior
Thoughts
BehaviorsEmotions
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Motere (Latin)
“to move”
root work for emotion and motivation
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121 Fortune 500 Companies – Competency Models
Abilities Distinguishing Star Performers at Work (Goleman, 1994)
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Emotional Intelligence, EI, EQ
Self Mastery and RESILIENCE…
Toolbox Project video Toolbox
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Einstein
“We should take care not to make the intellect our god. It has, of course, powerful muscles, but no personality. It cannot lead, it can only serve.”
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Misperception of Success
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Irrational Thought Patterns
• We all have them…ChildhoodOur general US cultureOur workplace culture
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Another interpretation
It is a test. Relief
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Reptile Brain: Error patterns
Sacrifices accuracy for speed
Can’t tell the difference between rattlesnakes and shame
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Our Three Brains
Amygdala – reptile brain (emotion)
Cortex (logic center)
Pre-frontal cortex (integrates logic and emotion into judgment
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Flipping Our Lids
• Dr Siegel Hand Model of the Brain
• Reflection• Relationships • Resilience
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Interpretation
Event • Fire Alarm
Interpretation• Fire!
Danger!
Feeling • Fear
Behavior
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Automatic Process
Event• Fire
Alarm
Feeling • Fear
Behavior
• Run
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Expert Opinion“I view emotions as organizing processes that enable individuals to think and behave adaptively. This perspective can be contrasted with a more traditional one that sees affect as a disorganized interruption of mental activity that must be minimized and controlled.”
Peter Salovey,Ph.D., Chair of Psychology, Yale University
Major Emotional Intelligence Researcher and Theorist
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Our Culture Worships Intellect
DesCartes: “I think; therefore I am.”
Stoics
Today’s schools
Today’s employers
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Emotional Intelligence is a collection of skills
• Self reflection• Productive focus on relationships?• Resilience when things do go the way
you want or intended• EI = Logic and Emotions
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Because it CAN be learned
• Our EI can grow at any age• Learning EI starts early• Neuroplasticity of the brain?• SCARF?
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Example of Emotional Intelligence
• Aristotle: “Anyone can become angry – that is easy. But to be angry with the right person , to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.”
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1. Break into SCARF groups based on the biggest concern identified in your assessment
2. Describe/characterize your domain- What are your concerns or triggers?
3. Large group debrief
4. In domain groups discuss: How you reduce your own sense of threat or increase your sense of reward related to this domain
5. Debrief
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Fairness study
• Fairness study
• Feeling free from bias, dishonesty, and injustice
• An individual’s sense of fairness is linked to personal values
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We need both
IQ EQ
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EQ-i® 2.0 competencies
Total EQ
Self-Perception
Self-Regard
Self-Actualization
Emotional Self-Awareness
Self-Expression
Emotional Expression
Assertiveness
Independence
Interpersonal
Interpersonal Relationships
Empathy
Social Responsibility
Decision Making
Problem Solving
Reality Testing
Stress Management
Flexibility
Stress Tolerance
OptimismImpulse Control
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rosieFirst, Understand Habits
• Habits are hard to break• Thought patterns can be changed• Paying attention to things can rewire
habits• Focus on what’s right, not what’s wrong• Work at regulating your thinking
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EI and Change
• VUCA World• Volatile, uncertain, complex, ambiguous
• Requires VUCA leadership
• Lack of certainty = loss of control > impacts status, fairness and relationships
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Emotions and Change
VISION
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Rosie in the face of change
• Safety first• Create new connections• Embed with attention density
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Well-Being
• Self-Regard• Optimism• Interpersonal Relationships• Self-Actualization
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Another way to look at Well-Being
love
work
play
Rich and full life
“Richest and fullest lives attempt to achieve balance between three realms: work, love, play.”
Erik EriksonDevelopmental Psychologist
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Hippocampus
Prefrontal Cortex
Amygdala
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Hippocampus
Prefrontal Cortex
Amygdala
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SCARF
A way to understand social brain stimuli and the responses that are triggered
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Your brain is…
• Like a river
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EI and Leadership• Daniel Goleman (1998) pioneered the idea
that “the ability to recognize and understand your moods, emotions, and drives, as well as their effect on others,” was a hallmark of effective leaders.
• High levels of self-awareness, long acknowledged as contributing to individual effectiveness and good leadership, also correlate with corporate performance.
Korn/Ferry Institute 2013 A Better return on Self Awareness
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Emotional Intelligence and Leadership
• Emotions are contagious• De-railers
– Impulse Control– Stress Tolerance– Problem Solving– Independence
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Mood contagion & Optimism
• So given, that our neurons are at work and we are reacting to the people that we work with in many ways.
• There’s a word for that and it’s mood contagion.
• Joyce Bono was faculty at CSOM here at the University and is now at the U of Florida. She studied mood contagion. She looked at the sharing of positive emotions in the work setting.
• What do we do to build a positive mood contagion?
• Positive connections increase the secretion of oxytocin in the brain• We have choices:
– How do I build a positive mood for myself? How do I reinforce this?– How do I choose those I interact with? Are they positive? How do they contribute to
my mood?
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Emotions are contagious
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rosiePractice ideas• Practice giving yourself six seconds• Focus on the positive• Consider play; think of problems as
challenges• Study what works for you – modes of
learning• Make connections with positive others• Celebrate accomplishments• Practice choice -- choose what you pay
attention to and opt for positive reactions; this is regulation
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Values
• What interests you about emotional intelligence?
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Assess the emotional intelligence of Lincoln
Doris Kearns Goodwin: What we can learn from past presidents
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Individual Development Plan
• What do you want to start?• What do you want to stop?• What do you want to continue doing?
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Resilience
• Resiliency is the ability to find the inner strength to grow through a set-back, challenge, or opportunity. Resiliency is not about bouncing back from a situation. It is about growing through it. Resiliency is not about pain. It is about possibility.
Be Resilient: by Eileen Mc???????
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We can choose our response
• What is the situation?• What am I focusing on? What am I not
going to put attention on?• How do I feel and think about this?• How am I going to consciously
respond?
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rosieSelf Care
• It’s about energy • Work at building resilience; have it
ready when you have challenges• Exercise, yoga or meditation• Stop ruminating – this builds negative
wiring. Schedule a time each day for it and get over it
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Rosie more self care
• Think about challenging situations• What can you start doing, stop doing or
continue doing that will help the situation and other similar situations
• Practice your one thing• Give yourself a reward for following
through
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“When will we make the same breakthroughs
in the way we relate to each other,
as we have made in technology?”
Theodore Zeldin, Philosopher
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Evaluation
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or • Share one of your insights or aha’s
• CCE evaluation