PowerPoint Presentation

BALANCED SCORECARDPresented by:- Raj (30308758), Karan (30120021)Introduction to the Balanced Scorecard

Balanced Scorecard FundamentalThe Four Perpectives:-Learning and GrowingFinancialCustomerBusiness

What is Balanced ScorecardDefinition:

It is a management tool that provide stakeholders with a comprehensive measure of how the organization is progressing towards the achievement of its strategic goals.WHY TO DO BSC?To achieve strategic objectives and vision.To succeed financially.To track progress.To evaluate the change in process and improve.To increase quality with less resources.To satisfy share holders and customers of firm.

What is strategic focusingMISSION It indicates what we do.VISION What we planMEASURES It measures progress of firm STRATEGIES How to reach goals and objectives

Financial perspectiveLearning and growth perspectiveInternal process perspectiveCustomer perpectiveVision &strategyCUSTOMER PERSPECTIVEIt is nothing but to achieve our vision, what does the customers needs ? And how should should we appear to our customers.One is delivering value to customers.INTERNAL PROCESS PERSPECTIVE It is about to satisfy share holders and customers what business processes must we excel at This perspective is of 1.Process bottlenecks 2. Process 3. Process automation 4. Activities per function.LEARNING & GROWTH PERSPECTIVEIt is to achieve vision core activities. How does a firm stands out to the change and the growth.How would we communicate and work together.It possible measures are 1.Employee turnover 2.Training and learning opp 3. Job satsfaction