reconnecting the soul of our business... and going digital too
TRANSCRIPT
David LevinPresident and CEO, McGraw-Hill Education
Reconnecting the Soul of Our Business…and Going Digital too
August 31, 2016
Georgia Tech 2016
When I was 18…..and 25
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Strategy Culture Execute
Three Areas of Focus
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Not all Predictions Come True
4
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An Off-site to Reset our Mindset
5
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Mastery Learning
Using data and formative assessment to support Educators in driving to Mastery Learning
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Power intelligent learning, instruction, authoring: Drive improved outcomes
FocusedInstruction
Content
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Our Vision: Unlock The Full Potential Of Each Learner
Learning Science Content + Technology + Pedagogy
Student + Instructor Success
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MHE Adaptive leverages significant investment in technology
Growth via investment . . .
200engineers,
etc.
2012DPG
Formed
2016
495engineers,
etc.
$
$180M Investment per Year in Digital
Platforms
And selective tech acquisitions
MHE Adaptive9
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Technology Operations: New Challenges
KPI 2012
End User Support
E-Commerce
Application Downtime for
Digital Products
Storage Capacity
First Call Resolution: >80%
0.3% (8 hours/month)
First Call Resolution: <60%
3% (10 days/month)
<400,000 transactions/year
>1,800,000 transactions/year
Adaptive Courses
1.3 Petabytes 4 Petabytes
200 1500++800%
Technology Infrastructure 250+ Instances
+300%
+200%
+33%
+500%
-97%
KPI 2016
40 servers
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Catalysts Make it Happen
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Thank you!