RECOGNITION & REWARDS RECOGNITION & REWARDS PROGRAMPROGRAM

Brian AndersonBrian Anderson

Martz – National Coach WorksMartz – National Coach Works

GoalsGoals

Reduce the number of fixed object accidentsReduce the number of fixed object accidents Reduce the number of accidents involving Reduce the number of accidents involving

other vehiclesother vehicles Reduce the number of complaints received Reduce the number of complaints received

from the publicfrom the public

Objectives Are:Objectives Are:

To have drivers set mirrors properlyTo have drivers set mirrors properly To have drivers use defensive driving skillsTo have drivers use defensive driving skills

1.1. Observe behaviorsObserve behaviors

2.2. Discipline negative behaviorsDiscipline negative behaviors

3.3. Reward positive behaviorsReward positive behaviors

Observe Behaviors By:Observe Behaviors By:

Using MBDA – Management by Driving Using MBDA – Management by Driving AroundAround

Using MBWA – Management by Walking Using MBWA – Management by Walking AroundAround

Discipline Negative Behaviors With:Discipline Negative Behaviors With:

Remedial training sessionsRemedial training sessions Focusing on specific behavior shownFocusing on specific behavior shown

Reward Positive Behaviors By:Reward Positive Behaviors By:

Giving letter recognizing positive behaviorGiving letter recognizing positive behavior

Reward Positive Behaviors By:Reward Positive Behaviors By:

Giving a five dollar gift cardGiving a five dollar gift card

THE PAYOFFTHE PAYOFF

30% reduction in accidents overall30% reduction in accidents overall Reduction in fixed object accidentsReduction in fixed object accidents Reduction in accidents involving other Reduction in accidents involving other

vehiclesvehicles

UsingRecognition & Rewards

Program