realpresence media suite 2.1 release notes -...
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RELEASE NOTES
RealPresence Media Suite
Software 2.1 | September 2015 | 3725-69599-001/B
Polycom, Inc. 2
Contents
What’s New in Release 2.1 ........................................................................................... 3
Release History ............................................................................................................. 5
License Control ............................................................................................................. 6
Hardware Requirements ............................................................................................... 7
Software Requirements ................................................................................................ 9
Supported Media Player Plug-ins .......................................................................................... 9 Supported External Media Servers .......................................................................................10 Supported Web Browsers .....................................................................................................11
Products Tested with this Release ............................................................................ 13
Interoperate with Polycom Products (H.323) ........................................................................13 Interoperate with Third-Party Products (H.323).....................................................................14 Interoperate with Polycom Products (SIP) ............................................................................16 Interoperate with Third-Party Products (SIP) ........................................................................16
System Capabilities and Constraints ........................................................................ 18
Protocols ..............................................................................................................................18 Multi-user Login Capacity .....................................................................................................19 Ports .....................................................................................................................................19
Installation and Upgrade Notes ................................................................................. 21
Known Issues .............................................................................................................. 22
Resolved Issues .......................................................................................................... 24
Get Help ....................................................................................................................... 26
The Polycom Community .....................................................................................................26
Copyright and Trademark Information ...................................................................... 27
Polycom, Inc. 3
What’s New in Release 2.1 RealPresence Media Suite 2.1 includes the features and functionality of previous releases and includes the following new features:
Basic Features: ● Support for statistic report.
● Support for bulk download archives, and system level control whether the archive can be downloaded.
● Support for assigning role to AD user.
● Support for play back archives to meeting manually.
● Support show timer when recording.
● Polycom Player enhancement.
● Support for network status indication when archive is playing.
● Support for web single sign-on (SSO).
● Support for subscribing channel and e-mail notification when add new contributor or add new archive to the channel.
● Support for changing conference layout when start a recording.
Pro Features: ● Support for media editing.
● Support for statistic report.
● Support for Easy Capture APP.
● Support for customizing login screen.
Platinum Features: ● Support for statistic report.
● Support for online survey and test.
● Support approval process for publishing content in channel.
● Support for manual content ratings and popularity.
Other Features: ● Support for configuring local storage for Virtual Edition.
● Support virtual edition with capacity of two recording, one live streaming and 250 streaming sessions.
● Support of RealPresence Media Suite with DSP.
Release Notes 2.1
Polycom, Inc. 4
Note: Get latest product information from Polycom Support
To view the latest Polycom product documentation, visit Polycom Support.
Polycom, Inc. 5
Release History This following table shows the release history of RealPresence Media Suite:
Release History
Release Release Date Features
2.1 September 2015 Feature release.
2.0 June 2015 Feature release. The name of Polycom® RealPresence® Capture Server is changed to Polycom® RealPresence® Media Suite from this release.
1.8 December 2014 Feature release.
1.7 August 2014 Feature release.
1.6.1 April 2014 Maintenance release.
1.6 March 2014 This release provides both Appliance Edition and Virtual Edition. This is the first release of the RealPresence Capture Server Virtual Edition.
1.0 July 2013 This is the first release of the RealPresence Capture Server.
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License Control Starting with RealPresence Media Suite version 2.0, RealPresence Media Suite has introduced new license types. All current users of Capture Server 1.x who upgrade to RealPresence Media Suite 2.0+ are entitled to the basic license. A Pro License and Platinum license can be added to provide additional functionality. Based on the size of deployment, a Scalability Mode license may also be available.
Note: The Media Suite Center must be an Appliance Edition
The Media Suite Center must be an Appliance Edition. The Media Node can be a Virtual Edition or an Appliance Edition.
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Hardware Requirements The following hardware requirements were determined based on test scenarios. Your system’s actual performance may vary based on software or hardware configurations.
Hardware Requirements for Virtual Edition Simultaneous Recording Ports
Live Stream
Virtual Core
CPU Minimum RAM
Minimum Accessible Storage
Software Requirements
2 1 4 2.67GHz (Intel®
Xeon® CPU x5650@ 2.67GHz or better) CPU
2.90GHz (Intel®
Xeon® CPU E5-2690 @ 2.90GHz or better) CPU
16GB 80GB VMWare vSphere 5.1/5.5 Note: VMWare vSphere 6.0 is not supported in this release.
6 3 8 16GB
12 6 12 16GB
18 9 16 32GB
40 0 8 32GB
Hardware Specifications of Appliance Edition (Without DSP)
Component Description
Chassis Supermicro X9DRW-iF MB and Chassis
CPU Intel® Xeon® Processor E5-2620 *2, 15M Cache,2.0GHz, 6 cores, FCLGA2011
RAM 32GB DDR3-1333 ECC Registered memory (8x 4GB RDIMM)
System storage Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm, MLC) 7mm used for system image and database.
Local media storage 3.5" Hard disk, 2T*4, SATA-3 6.0Gbps, 7200RPM, 64MB cache removable hard disk with RAID 10.
Meridian Card N/A
Hardware Specifications of Appliance Edition (With DSP)
Component Description
Chassis Supermicro X9DRW-iF MB and Chassis
CPU Intel® Xeon® Processor E5-2620 *2, 15M Cache,2.0GHz, 6 cores, FCLGA2011
Release Notes 2.1
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Component Description
RAM 32GB DDR3-1333 ECC Registered memory (4x 4GB RDIMM)
System storage Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm, MLC) 7mm used for system image and database.
Local media storage 3.5" Hard disk, 2T*4, SATA-3 6.0Gbps, 7200RPM, 64MB cache removable hard disk with RAID 10.
Meridian Card 6x Netra IC, DSP, DM8168, "NETRA" PG2.1 ( 1GHz DSP / 1.0GHz ARM ), BGA-1031
Hardware Specifications of Appliance Edition (For Specific Marketing)
Component Description
Chassis Supermicro X9DRW-iF MB and Chassis
CPU Intel® Xeon® Processor E5-2620, 15M Cache,2.0GHz, 6 cores, FCLGA2011
RAM 32GB DDR3-1333 ECC Registered memory (4x 4GB RDIMM)
System storage Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm, MLC) 7mm used for system image and database.
Local media storage 3.5" Hard disk, 2T*2, SATA-3 6.0Gbps, 7200RPM, 64MB cache removable hard disk with RAID 10.
Meridian Card N/A
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Software Requirements The following software requirements were determined based on test scenarios. Your system’s actual performance may vary based on software or hardware configurations.
Supported Media Player The following table lists the supported media players.
Note: Enable Native Client manually to get complete player experience for Chrome 45
For Chrome 45, you need to enable Native Client on pages chrome://flags and chrome://plugins manually. Use about:flags may not redirect the page to chrome://flags occasionally.
Release Notes 2.1
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Supported Media Player
Operating System
Browsers
Media Player Name
Media Player Version
MP4
WMV
Windows IE9,IE10, IE11 Flash Player 19.0.0.185 Supported Not supported
RealPresence Media Suite Player
2.1.0.23901
Windows Media Player
12.0.7601.17514 Not supported Supported
Chrome 44, Chrome 45
Flash Player 19.0.0.185 Supported Not supported
RealPresence Media Suite Player
2.1.0.23901
Firefox 39, Firefox 40
Flash Player 19.0.0.185 Supported Not supported
RealPresence Media Suite Player
2.1.0.23901
Mac OS Safari 8.0.4, Safari 7.1.4
Flash Player 19.0.0.185 Supported Not supported
RealPresence Media Suite Player
2.1.0.23901
Chrome 44, Chrome 45
RealPresence Media Suite Player
2.1.0.23901 Supported Not supported
Firefox 39, Firefox 40
Flash Player 19.0.0.185 Supported Not supported
RealPresence Media Suite Player
2.1.0.23901
Supported External Media Servers Polycom RealPresence Media Suite can stream to up to 10,000 concurrent streams on its own. Additionally, RealPresence Media Suite supports the optional use of external third party media servers.
The following table lists supported external media servers.
Release Notes 2.1
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Supported External Media Servers
Server Name Version Default Port Live Steaming VoD
IIS-7 Media Server 4.1 80 Yes, supported Windows, Mac OS, and IOS
Yes, supported Windows and Mac OS
Wowza Media Server 3.5.2, 4 1935 Yes, supported Windows, Mac OS, IOS, and Android OS (higher than 4.3)
Yes, supported Windows, Mac OS, IOS, and Android OS (higher than 4.3)
Windows Media Server
9.6 80/554 Yes, supported Windows OS Yes, supported Windows OS
AKAMAI - 1935 Yes, supported Windows, Mac OS, IOS, and Android OS (higher than 4.3)
-
Edgecast - 80 Yes, supported Windows, Mac OS, IOS, and Android OS (higher than 4.3)
-
Supported Web Browsers The following table lists the supported web browsers
Supported Browsers
Operating System Browser Name Version
PC (Windows 7, and Windows 8/8.1) Internet Explorer 9, 10, 11
Firefox 39, 40
Chrome 44, 45
MAC OS-X (Version 10.9: Mavericks, Version 10.10: Yosemite)
Safari 7.1.4, 8.0
Firefox 39, 40
Chrome 44, 45
iOS Safari 8.4.1
Andriod, phone and tablet Android browser 4.3, 4.4.2
Release Notes 2.1
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Note: Clean web browser cache before using User Portal
Clean web browser cache before using User Portal first time, or the system may display incorrect.
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Products Tested with this Release RealPresence Media Suite 2.1 systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It indicates the products that have been tested for compatibility with this release.
Note: Supported products
You are encouraged to upgrade all your Polycom systems with the latest software before contacting Polycom support to ensure the issue has not already been addressed by vendor software updates. Go to Polycom Support Service Policies to find the current Polycom Interoperability Matrix.
Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two systems, each end transmits audio and video using algorithms supported by the other end. In some cases, a system may transmit a different algorithm than it receives. This process occurs because each system independently selects the optimum algorithms for a particular call, and different products may make different selections. This process should not affect the quality of the call.
Interoperate with Polycom Products (H.323) The following table shows the interoperability between RealPresence Media Suite and other Polycom products when H.323 calls are recorded.
Interoperability with Polycom Products (H.323)
Type Product Version
Gatekeepers, Gateways, and MCUs
Polycom DMA 7000 6.2.1, 6.3
Polycom RMX 1000/500 2.1.1, 2.1.2
Polycom RMX 1000C/500C 2.3.1 2.4.2
Polycom RMX 1500 8.5, 8.5.3
Polycom RMX 2000 (MPMx/MPMrx)/4000 (MPMx/MPMrx)
8.6, 8.6.2
Polycom RMX 1800 8.6, 8.6.2
Polycom RMX 800VE 8.6, 8.6.2
Polycom MGC 9.0.4
Endpoints Polycom RealPresence Group Series 4.3.2, 5.0
Polycom HDX Series 3.1.6, 3.1.7
Polycom VSX Series 9.0.6.1, 9.0.6.2
Polycom QDX Series 4.0.2, 4.0.3
Release Notes 2.1
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Type Product Version
Polycom VVX 5.1.1, 5.0.2
Polycom RealPresence Desktop 3.4, 3.4.1
Polycom RealPresence Mobile (iPad, iPhone) 3.4, 3.4.1
Polycom RealPresence Mobile (Android) 3.4, 3.4.1
Content Management System
Polycom RealPresence Media Manager 6.7, 6.7.1
Polycom RealPresence Media Editor 6.6
Note: No UGC files can be retrieved by Media Manager
Media Manager cannot retrieve UGC files on RealPresence Media Suite since there is no VRR associated between RealPresence Media Suite and Media Manger.
Interoperate with Third-Party Products (H.323) The following table shows the interoperability between RealPresence Media Suite and third party products when H.323 calls are recorded.
Interoperability with Third-Party Products (H.323)
Type Product Version
Gatekeepers, Gateways, and MCUs
Codian MCU 4505 4.5 (1.45)
Cisco VCS X8.2.1
Endpoints RadVision Scopia XT1000 2.5.416
Tandberg Edge95 MXP F9.3.1
SONY PCS-G50 2.72
SONY PCS-XG80 2.72
Cisco EX90 7.1.4
Sony PCS –1 3.42
Tandberg MXP 770 FC7.3.1
Tandberg C20 TC2.1.2
External Media server Wowza 3.5.0
IIS Media Service 4.1
Windows Media Server 9.6
Release Notes 2.1
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Type Product Version
AKAMAI latest
Tips: How to use the menu to control the playback from HDX
The menu for controlling the playback are as follows: • start playback: *5 • stop playback: *3 • pause playback: *1 • resume playback:*2 • fast forward: *6 • fast backward:*4
If use *3 to stop the playback, you should use *5 to start the playback again; if use *1 to pause the playback, you should use *2 to resume the playback.
Release Notes 2.1
Polycom, Inc. 16
Interoperate with Polycom Products (SIP) The following table shows the interoperability between RealPresence Media Suite and other Polycom products when SIP calls are recorded.
Interoperability with Polycom Products (SIP)
Type Product Version
Gatekeepers, Gateways, and MCUs
Polycom DMA 6.2.1, 6.3
Polycom RMX 1000/500 2.1.1, 2.1.2
Polycom RMX 1000C/500C 2.3.1 2.4.2
Polycom RMX 1500 8.5, 8.5.3
Polycom RMX 2000 (MPMx/MPMrx)/4000 (MPMx/MPMrx)
8.6, 8.6.2
Polycom RMX 1800 8.6, 8.6.2
Polycom RMX 800VE 8.6, 8.6.2
Endpoints Polycom HDX Series 3.1.6, 3.1.7
Polycom VVX 5.1.1, 5.0.2
Polycom RealPresence Group Series 4.3.2, 5.0
Polycom RealPresence Desktop 3.4, 3.4.1
Polycom RealPresence Mobile (iPad, iPhone4s) 3.4, 3.4.1
Polycom RealPresence Mobile (Android) 3.4, 3.4.1
Interoperate with Third-Party Products (SIP) The following table shows the interoperability between RealPresence Media Suite and third party products when SIP calls are recorded.
Interoperability with Third-Party Products (SIP)
Type Product Version
SIP Server, Gateways, and MCUs
Codian MCU 4505 4.5 (1.45)
Cisco VCS X8.2.1
Endpoints SONY PCS-G50 2.72
Release Notes 2.1
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Type Product Version
SONY PCS-XG80 2.72
Cisco EX90 7.1.4
Tandberg Edge95 MXP F9.3.1
LifeSize Team 220 4.12.3 (4)
RadVision Scopia XT1000 2.5.416
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System Capabilities and Constraints The following capabilities, protocols, and ports are support for RealPresence Media Suite 2.1.
Protocols The following protocols are supposed in this release of RealPresence Media Suite.
Protocol Specification
Content Protocols
File formats/codecs for UGC MP4, MOV, RAW video H.264, H.264 HP
MP4, MOV, RAW audio, M4A AAC
WMV video VC1
WMV audio WMA
Video Call Video codecs H.264, H.264 HP, H.263, H.263+, H.261
Audio codecs G.711, G.722, G.722.1 and G.722.1C., G.729A, Siren 14 (mono and
stereo), Siren 22(mono, stereo), Siren LPR (stereo and mono)
Content H.239 in H.323 call BFCP (over TCP or UDP) in SIP call Content could be up to 1080p30
Bitrate range Up to 4M
If the bitrate is less than 128K, it is an audio call.
Resolution Up to 1080p60 Appliance Edition without DSP, 1080p60 for recording only. Appliance Edition with DSP, 1080P60 for recording and live streaming.
Streaming Video/audio codec MP4 video H.264, H.264 HP
MP4 audio AAC
WMV video VC1
WMV audio WMA
Streaming protocol Player RTSP, RTMP, SSTR (MSFT smooth streaming), HLS
Third party server/CDN RTMP, RTSP, MS-RTSP (to WMS)
Release Notes 2.1
Polycom, Inc. 19
Multi-user Login Capacity The maximum number of Admin Portal login is 200.
Ports The following tables list the port usage in this release of RealPresence Media Suite.
Port Usage
Usage Type Port Function
http TCP 80 (for IPV4 Only), 8080
https TCP 443 (for IPV4 Only), 8443
UGC upload/archive download port (http) TCP 8888
UGC upload/archive download port (https) TCP 8090
Trace (for technical support usage) UDP 60001 (configurable)
SMTP TCP 25
Streaming (RTSP, HLS, SSTR) TCP 1640 (configurable)
UDP 6970 - 6971
Multicast TCP 1641
Signaling/Media RAS UDP 1719
Q.931 Socket TCP 1720
H.245 Socket TCP 10000 – 10049 (configurable)
Audio / Video / Data UDP 20000 – 20999
(configurable)
SIP TCP 5060
UDP 5060
TLS 5061
SIP BFCP TCP 20000 – 20049 (configurable)
UDP 10000 – 10049 (configurable)
External media server Wowza 1935
Release Notes 2.1
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Usage Type Port Function
IIS Media Service 80
Windows Media server 80/554
AKAMAI 1935
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Installation and Upgrade Notes Caution: All configuration files must be backed up before upgrade
Make sure all configuration files are backed up before upgrade.
RealPresence Media Suite 2.1 supports the following upgrade path:
● v1.6 > v1.7HF > v1.8 > v2.0 > v2.1
● v1.6.1 > v1.7HF > v1.8 > v2.0 > v2.1
● v1.7 > v1.7HF > v1.8 > v2.0 > v2.1
● v1.8 > v2.0 > v2.1
RealPresence Media Suite 2.0 makes significant optimization for system structure and database, so v1.x cannot upgrade to v2.1 directly. The customer will have to upgrade to each version in order to get to v2.1.
After upgrading to v2.1, the administrator is required to change the default console password when log into the admin portal. Please log into the system through SSH (default console user name and password are polycom\polycom) and set a new console password.
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Known Issues The following table lists all known issues in all releases of RealPresence Media Suite.
Known Issues
Category Issue No. Description Workaround
Easy Capture 9673 Need to click Cancel twice to cancel upload archive in Easy Capture APP.
Easy Capture 9741 The live streaming cannot be restart immediately if you click the Stop button to stop the live event from Easy Capture APP.
Use Pause instead of Stop if you want to stop live streaming temporarily. Or you can start the same live event two minutes later.
E-mail 9773 After upgrade to 2.1, Media Suite unable to send email if SMTP is enabled.
Disable SMTP from Configuration > Customization and save the configuration, then enable and reconfigure the SMTP related parameters again. After the mail server reboot, the email function works well.
Playback 7735 Cannot play the archive if the NAT address is pointed to an outside network and the Media Suite Player is inside the network from the Admin Portal.
Play back the archive from the User Portal.
Playback 8066 Media Suite Player timer does not display a live event ongoing time from Internet Explorer.
Use Chrome to display the live event.
Recording 9434 After recording an audio only meeting, the recording archive cover always displays “In Progress”.
Audio only cannot be played in User Portal. Contact Administrator to download audio only archive to local for playing.
Recovery 9732 If the USB stick is not pulled out after into the Recovery mode, the system reboots automatically.
Pull out the USB stick right after getting into the Recovery mode.
UGC 8499 User cannot upload a media file after a recording is started and there is no archive in My Media Center.
Upload the media file after recording, or upload media file before starting recording.
User Portal 7451 Cannot log out from the User Portal on the phone platform.
Close the window on the browser.
Release Notes 2.1
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Category Issue No. Description Workaround
User Portal 8131 User Portal does not support multicast streaming playing.
Copy multicast URL from Admin Portal, and send out the URL by email.
User Portal 8410 UI display errors occur after changing the language in IE 9.
User IE 10 and above or other supported browsers.
User Portal 8956 The browser crashes when access user portal through default browser on part of HUAWEI mobile phones.
Download other browsers to access to the user portal.
User Portal 9503 When import site to Media Suite Center, the site with duplicate name and network is allowed to import.
Delete duplicate sites manually.
User Portal 9694 If user has logged into the User Portal by IE, and clicks the User Portal link in the notification E-mail, user needs to log into the system again.
Log in the system again or use other supported browsers.
User Portal 9722 Grant Permission AD users are not backed up when do system configuration backup.
Back up Grant Permission AD users manually before system configuration backup.
User Portal 9771 When follow the instructions from player window to enable Native Client, type about:flags in Address Bar may not redirect to chrome://flags page but a search result page.
Use chrome://flags instead of about:flags when enable Native Client for Chrome.
DSP 9671 In Appliance Edition with DSP, play back archive to meeting may miss first I frame due to open DSP port delay.
DSP 9683 The overlay texts overlap each other when meets the following items: 1. Appliance Edition with DSP 2. People + Content video
3. Video content does not fill the whole screen 4. Overlay text is total or partial in the black background 5. More than one overlay texts are added to the video
Use dual window layout.
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Resolved Issues The following table lists the resolved issues in RealPresence Media Suite 2.1.
Resolved Issues
Category Issue No.
Resolved in Release
Description
Browser 7070 2.1 MP4/WMV live streams or VoD streams cannot be played on Mac OS Google Chrome from version 39.0.2171.65 (64-bit) using the Microsoft Silverlight Player plug-in.
From version 39.0.2171.65, Mac OS Chrome (64-bit) has stopped supporting 32-bit plug-ins, now supporting only 64-bit plug-ins. This has caused the Silverlight Player plug-in, which is provided by Microsoft, as only the 32-bit version on Mac OS, cannot be loaded by Mac OS Chrome browser (64-bit).
Browser 8632 2.1 Media Suite player using IE in full screen mode is covered by desktop taskbar on Window 8.
Browser 8649 2.1 There is an unexpected alert "This site uses a plugin (Easy Capture plugin) that will soon be unsupported" after open the easy capture from Chrome upgrading to version 43.
Device Management
8050 2.1 The RealPresence Media Suite, Virtual Edition, environment loses its license after moving the VM host to another VM host.
Device Management
8234 2.1 Disk warning cannot be updated in real time, so the data of free disk space in the warning message is not accurate.
Device Management
8404 2.1 Cannot delete logs when the log size reaches the warning level.
Device Management
8453 2.1 OVA does not support shut down guest function from the VMware VSphere client.
Easy Capture 8710 2.1 No recording file is created if recording file name does not contain letters and numbers.
EP Recording 7774 2.1 If the VMR has a PIN code, the system cannot successfully start either a live streaming or a recording.
Playback 7798 2.1 If you play back unsupported media format from mobile device, error message "Resource not found" is popped up.
Playback 7903 2.1 From Chrome, attempting to play back VoD may get the error message, “Current user is not in allow list, need log in with other user”.
Playback 8223 2.1 The first six to nine seconds of video is cut off after media playback to a meeting through VMR.
Release Notes 2.1
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Category Issue No.
Resolved in Release
Description
Playback 8530 2.1 System cannot playback audio-only file.
Scalability Mode
8545 2.1 Cannot edit the Media Node from Media Suite Center while the Media Node is registering.
SNMP 8559 2.1 Software version from SNMP server is not correct.
Transcoding 8730 2.1 Media Suite cannot transcode the recording to the MP4 file if AD is enabled.
UGC 8174 2.1 No prompt message to inform the user the archive cannot play back if the bitrate is higher than 4Mbps.
Interoperability Limitations
8702 2.1 Content cannot be recorded in a P2P call when the content is sent from a Cisco endpoint.
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Get Help For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support.
To find all Polycom partner solutions, see Polycom Global Strategic Partner Solutions.
For more information on solution with this Polycom partner, see the partner site at Polycom Global Strategic Partner Solutions.
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Copyright and Trademark Information Copyright ©2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA
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