realpresence collaboration server (rmx) 1800rmx 1800 Д-СПД-6669 april 03, 2017 customs union...

HARDWARE GUIDE 8.7.1 | May 2018 | 3725-74550-000F

RealPresence® Collaboration Server (RMX®) 1800

Copyright© 2017, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

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San Jose, CA 95002

USA

Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries.

All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. The EULA for this product is available on the Polycom Support page for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at [email protected].

Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to [email protected].

Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

EnvironmentalThis product is compliant with the requirements of the recast RoHS Directive 2011/65/EU. Information can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK or via: [email protected]

Information on recycling can be found at: www.polycom.com/WEEE

Disposal of this equipment should be carried out in accordance with local environmental guidelines and regulations for waste. For further information please contact: [email protected]

mailto:[email protected]

http://support.polycom.com/


http://www.polycom.com/WEEE


Batteries

Below is a listing of batteries that could be present in the product:

Description:Internal CMOS battery

Type:CR2032 Lithium Coin Cell

Weight:3.3g

Batteries used in this product are in compliance with EU Battery Directive 2006/66/EC.

Batteries in this product are not based on mercury, lead or cadmium technologies.

Batteries in this product are not intended to be replaced or removed by the user

Additional information on the safe use and recycling of batteries can be found at: www.polycom.com/batteries

Worldwide EMC StatementThis is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Taiwan BSMI EMC Statement

http://www.polycom.com/batteries

http://www.polycom.com/batteries

安全警語使用此系統前請閱讀及了解面說明:

▪ 密切監督是必要的,當有兒童在附近時使用該系統。當系統在使用中,不要擅自離開, 無人值守。▪ 當使用電氣延長線, 須至少與該系統的電流額定值相等。▪ 必須斷開電源系統的連接,當清洗和維修，或不使用時。▪ 清洗時不要噴液體直接到系統上的。必須首先應用噴液體到無靜電布上。▪ 不要浸泡在任何液體系統或放置任何液體在它上面。▪ 不要拆卸這個系統。為減少衝擊的風險，於維護保養系統中，必須由合格的技術員執行服務或維修工

作。▪ 將此設備連接到接地的插座。▪ 只能連接系統有突波保護的電源插座。▪ 保持通風開口無任何障礙物。▪ 如果系統或任何配件安裝在一個封閉的空間，例如一個櫃，確保盤櫃中的空氣溫度不超過 40 ° C

(104 ° F)。您可能需要提供強迫冷卻的設備以保持其工作在溫度範圍內。▪ 不讓這種產品接近水。▪ 避免雷電暴風期間使用此產品,可能會有閃電雷擊風險。▪ 掀開上蓋前, 拔除兩條電源線, 以隔離電源系統。

注：裝置入口可以用作斷開設備。注：在設備內, 沒有包含使用者可維修零件。

Chinese声明此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对其干扰采取切实可行的措施。

KoreaA 급 기기 ( 업무용 정보통신기기 )

이 기기는 업무용으로 전자파적합등록을 한 기기이오니판매자 또는 사용자는 이 점을 주의 하시기 바라며 , 만약잘못판매 또는 구입하였을 때에는 가정용으로 교환하시기바랍니다 .

Japan VCCI EMC Statement

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.

USA and Canadian Regulatory NoticesThis Class [A] digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom Inc. could void the user’s authority to operate the equipment.

Russia Regulatory Information

Система Номер регистрации Дата истечения срока

RMX 1800 Д-СПД-6669 April 03, 2017

Customs Union (Russia, Belarus, Kazakhstan) Regulatory Information

Система Номер регистрации Дата истечения срока

RMX 1800 KZ.7500506.23.01.00068 April 21, 2019

European Economic Area (EEA) Regulatory NoticesThis product complies with the essential requirements of all applicable EU directives

A full copy of the EU Declaration of Conformity can be obtained from Polycom (UK) Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

Important SafeguardsRead and understand the following instructions before using the system:

▪ Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use.

▪ Only use electrical extension cords with a current rating at least equal to that of the system.▪ Always disconnect the system from power before cleaning and servicing and when not in use.▪ Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a static

free cloth.▪ Do not immerse the system in any liquid or place any liquids on it.▪ Do not disassemble this system. To reduce the risk of shock and to maintain the warranty on the

system, a qualified technician must perform service or repair work.▪ Connect this appliance to a mains socket with protected earth connection.▪ Only connect the system to surge protected power outlets.▪ Keep ventilation openings free of any obstructions.▪ If the system or any accessories are installed in an enclosed space such as a cabinet, ensure that

the air temperature in the enclosure does not exceed 40°C (104° F). You may need to provide forced cooling to keep the equipment within its operating temperature range.

▪ Do not use this product near water.▪ Avoid using this product during an electrical storm. There may be a remote risk of electric shock

from lighting.▪ Disconnect BOTH power cords to electrically isolate the system, and before removing any covers.▪ The appliance inlet can be used as the disconnect device.▪ No user serviceable parts are contained within the device.

Caution: The device contains a lithium cell. Risk of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type as recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

SAVE THESE INSTRUCTIONS.

Remarques importantes concernant la sécuritéLisez les instructions suivantes et assurez-vous de bien les comprendre avant d'utiliser le système :

▪ Supervisez attentivement toute utilisation du système par ou près d'enfants. Ne laissez pas le système fonctionner sans surveillance.

▪ N'utilisez que des rallonges électriques dont le courant nominal est supérieur ou égal à celui du système.

▪ Débranchez toujours le système de la prise secteur avant de le nettoyer, de le dépanner et lorsque vous ne l'utilisez pas.

▪ Ne vaporisez pas de liquides directement sur le système lorsque vous le nettoyez. Appliquez toujours le liquide sur un tissu antistatique.

▪ Ne plongez jamais le système dans un liquide et ne posez jamais de liquide dessus.▪ Ne démontez pas le système. Pour réduire tout risque d'électrocution et pour maintenir la garantie

du système, les travaux de maintenance et de réparation doivent être effectués par un technicien qualifié.

▪ Branchez le système à une prise mise à la terre.▪ Ne branchez ce système qu'à des prises protégées contre les surtensions.▪ Si le système ou des accessoires sont installés dans un espace fermé tel qu'une armoire, veillez à

ce que la température de l'air ne dépasse pas 40°C (104° F). Pour maintenir la température dans les limites d'utilisation du système, vous pourrez être amené à prévoir un système de refroidissement forcé.

▪ N'utilisez pas ce produit près de l'eau.▪ Évitez d'utiliser ce produit pendant un orage. La foudre pourrait causer des électrocutions, même si

le risque est faible.▪ Avant de retirer un capot, débranchez les DEUX câbles d'alimentation pour séparer le système de

l'alimentation en électricité.▪ Remarque : La prise d'entrée de l'appareil peut servir à le débrancher.▪ Le système ne contient aucune pièce réparable par l'utilisateur.

Caution: L'appareil contient une pile au lithium. Son remplacement par une pile de type incorrect peut entraîner un risque d'explosion. Ne remplacez la pile que par un modèle identique ou équivalent, conformément aux recommandations du fabricant. Mettez les piles usagées au rebut conformément aux instructions du fabricant.

CONSERVEZ CES INSTRUCTIONS.

Optional ISDN Interface CardIf the above is fitted to the system then the following statements also apply;

United States Federal Communication Commission (FCC) This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the ISDN card itself is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.

If requested, this number must be provided to the telephone company.

The following USOC, FIC and SOC codes are applicable to this equipment;

USOC Jacks: RJ48S Service Order Code: 6.0N

Facility Interface Code: 04DU9.DN, 04DU9.BN, 04DU9.1KN, 04DU9.1SN

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical,

the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact Polycom Inc in the U.S.A. 1-888-248-8294. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

Contents

Hardware Description........................................................................................ 2Features Comparisons among RealPresence Collaboration Server (RMX) 1800

Products.........................................................................................................................2System Specifications......................................................................................................... 4Conferencing Capacities..................................................................................................... 5RMX 1800 with Three DSP Cards System Resource Capacities....................................... 7RMX 1800 with One DSP Cards System Resource Capacities........................................12RMX 1800 Entry Level with One DSP Card System Resource Capacities.......................13RMX 1800 Entry Level without DSP Card System Resource Capacities......................... 14VSW Maximum Capacities................................................................................................16Older Codec Support........................................................................................................ 16

Preparing the Installation Site.........................................................................17Safety Requirements.........................................................................................................17Rack Mount Safety Precautions........................................................................................17Installation Precautions..................................................................................................... 18Unpack the RealPresence Collaboration Server (RMX) 1800.......................................... 18

Installing the RealPresence Collaboration Server (RMX) 1800....................19Mount the RealPresence Collaboration Server (RMX) 1800 in a Rack............................ 19Connect the RealPresence Collaboration Server (RMX) 1800 to a Power Source.......... 20Connect Cables to the RealPresence Collaboration Server (RMX) 1800.........................20First-time Power-up...........................................................................................................21RealPresence Collaboration Server (RMX) 1800 Front Panel..........................................21RealPresence Collaboration Server (RMX) 1800 Rear Panel.......................................... 23

Install Power Unit................................................................................................... 24Remove Power Unit............................................................................................... 24Check Power Unit Status....................................................................................... 25Troubleshoot Power Unit in Abnormal Status........................................................ 25

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Hardware DescriptionTopics:

▪ Features Comparisons among RealPresence Collaboration Server (RMX) 1800 Products

▪ System Specifications

▪ Conferencing Capacities

▪ RMX 1800 with Three DSP Cards System Resource Capacities

▪ RMX 1800 with One DSP Cards System Resource Capacities

▪ RMX 1800 Entry Level with One DSP Card System Resource Capacities

▪ RMX 1800 Entry Level without DSP Card System Resource Capacities

▪ VSW Maximum Capacities

▪ Older Codec Support

This Hardware Guide provides information on the Polycom® RealPresence® Collaboration Server (RMX®) 1800 and its components.

The RealPresence Collaboration Server (RMX) 1800 series include following products, each providing different features and capacities:

▪ RealPresence Collaboration Server (RMX) 1800 Entry Level without DSP card

Note: The RMX 1800 Entry Level without DSP card system is only available in China.

▪ RealPresence Collaboration Sever (RMX) 1800 Entry Level with one DSP card

Note: The RMX 1800 Entry Level with one DSP card system is a product provides features and capacities for small and medium companies in Japan.

▪ RealPresence Collaboration Server (RMX) 1800 with one DSP card▪ RealPresence Collaboration Server (RMX) 1800 with three DSP cards

Note: Illustrations in this book

Illustrations in this book are for reference only and may not accurately depict the actual system.

Features Comparisons among RealPresence Collaboration Server (RMX) 1800 ProductsFour RMX 1800 products with different capacities and features set are available.

Features Comparisons of RealPresence Collaboration Server (RMX) 1800 ProductsThe features differences among the RealPresence Collaboration Server (RMX) 1800 products are shown in the following table.

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Feature Name RMX 1800 Entry Level without DSP card

RMX 1800 Entry Level with 1 DSP card

RMX 1800 with 1 DSP card

RMX 1800 with 3 DSP cards

Maximum line rate for AVC-CP conferences

4 Mbps 6 Mbps

Conferencing Modes

AVC CP, AVC VSW, SVC, Mixed CP and SVC

AVC CP, AVC VSW AVC CP, AVC VSW, SVC, Mixed CP and SVC

Gateway No Yes

Multiple Networks Yes

LAN Redundancy, Hot backup

No Yes

Join Polycom DMA MCU pool

No No, but H.323/SIP registration to DMA call server is supported.

Yes

Cascading Conference

Yes No Yes

Third-party API No Yes

Third-part integration, such as integrating with Microsoft/Cisco

No, but Cisco legacy end points interoperability is supported.

No Yes

External Directory Service Integration (GAB/LDAP/Active Directory)

No Yes

Scheduler (Reservations)

No Yes

Telepresence Mode No Yes

Polycom Video Clarity

No Yes

Auto Brightness No Yes

Content Transcode No Yes

TIP/ITP No Yes

ISDN No Yes

Hardware Description

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Feature Name RMX 1800 Entry Level without DSP card




DSP media card No, Software encoding and transcoding are used instead

Yes

Note: Any non-supported features may appear in the user interface are not in scope of Polycom service support.

System SpecificationsSystem SpecificationsThe following table lists system specifications of the RealPresence Collaboration Server (RMX) 1800 systems.

System Specifications

Physical

Height 2U (8.9 cm.)

Width 17.36 '' (44.1 cm.)

Depth 19.13 '' (48.6 cm.)

Weight Up to 14.5 Kg (31.97 lbs)

Media Protocols

Audio SAC, G.711, G.719, G.722.x, G.729A, Siren 14, Siren 22 (in mono or stereo) and Siren LPR

Video H.2611, H.263, H.263+, H.264, H.264 High Profile, H.264 SVC2

Network Ports

Signaling H.323, SIP, ISDN3

LAN LAN 1, LAN 2

ISDN PRI1, PRI 2, PRI 3, PRI 4, each can work as either an E1 port or T1 port4

1 H.261 is only supported on RMX 1800 with one DSP card system and RMX 1800 with three DSP cards system.

2 H.264 SVC is not supported on RMX 1800 Entry Level with one DSP card system.3 ISDN only available on RMX 1800 with three DSP cards system.


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System Specifications

Power

AC Input/ Range Voltage range: 100-240 VAC 50-60 Hz

Current: Maximum 4 Amp

Power Consumption

AC Maximum Power consumption ▪ RMX 1800 Entry Level without DSP card system: 100 W

▪ RMX 1800 with 1 DSP card system: 250 W

▪ RMX 1800 with 3 DSP cards system: 350 W

Power Factor 0.98 at 120VAC, full load

0.96 at 240VAC, full load

Environment

Operating temperature 10° to 35°C (50° to 95°F)

Storage temperature -40° to 70°C (-40° to 158° F)

Relative humidity 20% to 90% non-condensing

Operating altitude Up to 5 KM (16404 Ft.)

Operating ESD 4 KV

Conferencing CapacitiesSystem Functions Maximum Capability of RMX 1800 Series SystemsThe following table summarizes the different conferencing capacities of RealPresence Collaboration Server (RMX) 1800 series systems.

System Functions Maximum Capability



RMX 1800 Entry Level without DSP card


Maximum number of Video participants in a CP conference

200 20 30

Maximum number of Video participants in a SVC only conference

300 30 NA

4 These ports are only on ISDN module, which is only available on RMX 1800 with three DSP cards system.


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Maximum number of Audio-only participants in a conference

300 120 180

Maximum number of ISDN Services

2 NA

Maximum number of Audio calls per second

5

Maximum number of Video calls per second

2

Maximum number of conferences

200 2 90

Maximum number of Meeting Rooms

1000

Maximum number of Entry Queues

40

Maximum number of Profiles

80

Maximum number of Conference Templates

400

Maximum number of SIP Factories

40

Maximum number of IP Services

2

Maximum number of IVR Services

80

Maximum number of Recording Links

20 (Default)

Maximum number of IVR Video Slides

150

Maximum number of CDR Files

2000

Maximum number of Fault Files

1000


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Number of Participant alerts

No limitation

Maximum number of concurrent RealPresence Collaboration Server 1800 Web Client connections to the MCU

20

Maximum number Address Book entries

4000

Maximum number of Users

100

Maximum number of Gateway Profiles

40 NA

Maximum number of Reservations (internal scheduler)

2000

RMX 1800 with Three DSP Cards System Resource CapacitiesThis section lists all resource capacities of RMX 1800 with three DSP cards system.

Resource Capacities and Port Ratios in Non-Mixed Conferences

Licensed Capacity of RMX 1800 with Three DSP Cards in Non-mixed ConferencesThe following table lists the RMX 1800 with three DSP cards system capacities for each license in non-mixed conferences.

Licenses AVC 1080p60

AVC 1080p30

AVC HD720p30

AVC SD AVC CIF Audio SVC 720p

SVC 1080p

5 1 2 5 10 10 60 25 25

10 2 5 10 20 20 120 50 50

15 3 7 15 30 30 180 75 75

20 5 10 20 40 40 240 100 100


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AVC 1080p30

AVC HD720p30


SVC 1080p

25 6 12 25 50 50 300 125 125

30 7 15 30 60 60 300 150 150

35 8 17 35 70 70 300 175 150

40 10 20 40 80 80 300 200 150

45 11 22 45 90 90 300 225 150

50 12 25 50 100 100 300 250 150

55 13 27 55 110 110 300 275 150

60 15 30 60 120 120 300 300 150

65 16 32 65 130 130 300 300 150

70 17 35 70 140 140 300 300 150

75 18 37 75 150 150 300 300 150

80 20 40 80 160 160 300 300 150

85 21 42 85 170 170 300 300 150

90 22 45 90 180 180 300 300 150

95 23 47 95 190 190 300 300 150

100 25 50 100 200 200 300 300 150

Port Ratios of RMX 1800 with Three DSP Cards in Non-mixed ConferencesThe following table lists RMX 1800 with three DSP cards port ratios for each license in non-mixed conferences.


AVC 1080p30

AVCHD720p30

AVC SD AVCCIF Audio SVC 720p

SVC 1080p

5 0.20 0.40 1.00 2.00 2.00 12.00 5.00 5.00

10 0.20 0.50 1.00 2.00 2.00 12.00 5.00 5.00

15 0.20 0.47 1.00 2.00 2.00 12.00 5.00 5.00

20 0.25 0.50 1.00 2.00 2.00 12.00 5.00 5.00

25 0.24 0.48 1.00 2.00 2.00 12.00 5.00 5.00

30 0.23 0.50 1.00 2.00 2.00 10.00 5.00 5.00

35 0.23 0.49 1.00 2.00 2.00 8.57 5.00 4.29


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AVC 1080p30

AVCHD720p30

AVC SD AVCCIF Audio SVC 720p

SVC 1080p

40 0.25 0.50 1.00 2.00 2.00 7.50 5.00 3.75

45 0.24 0.49 1.00 2.00 2.00 6.67 5.00 3.33

50 0.24 0.50 1.00 2.00 2.00 6.00 5.00 3.00

55 0.24 0.49 1.00 2.00 2.00 5.45 5.00 2.73

60 0.25 0.50 1.00 2.00 2.00 5.00 5.00 2.50

65 0.25 0.49 1.00 2.00 2.00 4.62 4.62 2.31

70 0.24 0.50 1.00 2.00 2.00 4.29 4.29 2.14

75 0.24 0.49 1.00 2.00 2.00 4.00 4.00 2.00

80 0.25 0.50 1.00 2.00 2.00 3.75 3.75 1.88

85 0.25 0.49 1.00 2.00 2.00 3.53 3.53 1.76

90 0.24 0.50 1.00 2.00 2.00 3.33 3.33 1.67

95 0.24 0.49 1.00 2.00 2.00 3.16 3.16 1.58

100 0.25 0.50 1.00 2.00 2.00 3.00 3.00 1.50

Resource Capacities and Port Ratios in Mixed Conferences

Licensed Capacity of RMX 1800 with Three DSP Cards in Mixed ConferencesThe following table lists the RMX 1800 with three DSP cards system capacities for each license in mixed conferences.


AVC 1080p30

AVC HD720p30

AVC SD AVC CIF Audio SVC 720p*

SVC 1080p*

5 1 2 3 6 6 60 25 25

10 2 4 6 13 13 120 50 50

15 3 6 10 20 20 180 75 75

20 4 8 13 26 26 200 100 100

25 5 10 16 33 33 200 125 125

30 6 12 20 40 40 200 150 150

35 7 14 23 46 46 200 175 150

40 8 16 26 53 53 200 200 150

45 10 18 30 60 60 200 200 150


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AVC 1080p30

AVC HD720p30


SVC 1080p*

50 11 20 33 66 66 200 200 150

55 12 22 36 73 73 200 200 150

60 13 24 40 80 80 200 200 150

65 14 26 43 86 86 200 200 150

70 15 28 46 93 93 200 200 150

75 16 30 50 100 100 200 200 150

80 17 32 53 100 100 200 200 150

85 18 34 56 100 100 200 200 150

90 20 36 60 100 100 200 200 150

95 21 38 63 100 100 200 200 150

100 22 40 66 100 100 200 200 150

* Up to 360p are decoded from SVC to AVC in mixed conference.

Port Ratios of RMX 1800 with Three DSP Cards in Mixed ConferencesThe following table lists RMX 1800 with three DSP cards port ratios for each license in mixed conferences.


AVC 1080p30

AVCHD720p30

AVC SD AVCCIF Audio SVC 720p*

SVC 1080p*

5 0.20 0.40 0.60 1.20 1.20 12.00 5.00 5.00

10 0.20 0.40 0.60 1.30 1.30 12.00 5.00 5.00

15 0.20 0.40 0.67 1.33 1.33 12.00 5.00 5.00

20 0.20 0.40 0.65 1.30 1.30 10.00 5.00 5.00

25 0.20 0.40 0.64 1.32 1.32 8.00 5.00 5.00

30 0.20 0.40 0.67 1.33 1.33 6.67 5.00 5.00

35 0.20 0.40 0.66 1.31 1.31 5.71 5.00 4.29

40 0.20 0.40 0.65 1.33 1.33 5.00 5.00 3.75

45 0.22 0.40 0.67 1.33 1.33 4.44 4.44 3.33

50 0.22 0.40 0.66 1.32 1.32 4.00 4.00 3.00

55 0.22 0.40 0.65 1.33 1.33 3.64 3.64 2.73


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AVC 1080p30

AVCHD720p30

AVC SD AVCCIF Audio SVC 720p*

SVC 1080p*

60 0.22 0.40 0.67 1.33 1.33 3.33 3.33 2.50

65 0.22 0.40 0.66 1.32 1.32 3.08 3.08 2.31

70 0.21 0.40 0.66 1.33 1.33 2.86 2.86 2.14

75 0.21 0.40 0.67 1.33 1.33 2.67 2.67 2.00

80 0.21 0.40 0.66 1.25 1.25 2.50 2.50 1.88

85 0.21 0.40 0.66 1.18 1.18 2.35 2.35 1.76

90 0.22 0.40 0.67 1.11 1.11 2.22 2.22 1.67

95 0.22 0.40 0.66 1.05 1.05 2.11 2.11 1.58

100 0.22 0.40 0.66 1.00 1.00 2.00 2.00 1.50

* Up to 360p are decoded from SVC to AVC in mixed conference.

ISDN Resource Capacities

ISDN Resource CapacitiesThe following table shows the numbers of ISDN-Voice or Video participants through E1 or T1 port in different bit rates.

Bit Rates (Kbps Bonded)

System Participants (E1)

System Participants (T1)

Participant Type

64 120 92 ISDN-Voice

128 60 44 ISDN-Video

192 40 28

256 28 20

384 20 12

512 12 8

768 8 4


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RMX 1800 with One DSP Cards System Resource CapacitiesThis section lists all resource capacities of RMX 1800 with one DSP card system.


Licensed Capacity of RMX 1800 with One DSP Card in Non-mixed ConferencesThe following table lists the RMX 1800 with one DSP card system capacities for each license in non-mixed conferences.


AVC 1080p30

AVC HD720p30


SVC 1080p

5 1 2 5 10 10 60 25 25

10 2 5 10 20 20 120 50 50

15 3 7 15 30 30 180 75 75

20 5 10 20 40 40 240 100 100

25 6 12 25 50 50 300 125 125

30 7 15 30 60 60 300 150 150

35 8 17 35 70 70 300 175 150

Port Ratios of RMX 1800 with one DSP Card in Non-mixed ConferencesThe following table lists RMX 1800 with one DSP card port ratios for each license in non-mixed conferences.


AVC 1080p30

AVC HD720p30


SVC 1080p

5 0.20 0.40 1.00 2.00 2.00 12.00 5.00 5.00

10 0.20 0.50 1.00 2.00 2.00 12.00 5.00 5.00

15 0.20 0.47 1.00 2.00 2.00 12.00 5.00 5.00

20 0.25 0.50 1.00 2.00 2.00 12.00 5.00 5.00

25 0.24 0.48 1.00 2.00 2.00 12.00 5.00 5.00

30 0.23 0.50 1.00 2.00 2.00 10.00 5.00 5.00

35 0.23 0.49 1.00 2.00 2.00 8.57 5.00 5.00


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Licensed Capacity of RMX 1800 with One DSP Card in Mixed ConferencesThe following table lists the RMX 1800 with one DSP card system capacities for each license in mixed conferences.


AVC 1080p30

AVC HD720p30


SVC 1080p*

5 1 2 3 6 6 60 25 25

10 2 4 6 13 13 120 50 50

15 3 6 10 20 20 180 75 75

20 4 8 13 26 26 200 90 90

25 5 10 16 33 33 200 90 90

30 6 12 20 40 40 200 90 90

35 7 14 23 46 46 200 90 90

*Up to 360p are decoded from SVC to AVC in mixed conference.

Port Ratios of RMX 1800 with one DSP Card in Mixed ConferencesThe following table lists RMX 1800 with one DSP card port ratios for each license in mixed conferences.


AVC 1080p30

AVC HD720p30


SVC 1080p*

5 0.20 0.40 0.60 1.20 1.20 12.00 5.00 5.00

10 0.20 0.40 0.60 1.30 1.30 12.00 5.00 5.00

15 0.20 0.40 0.67 1.33 1.33 12.00 5.00 5.00

20 0.20 0.40 0.65 1.30 1.30 10.00 4.50 4.50

25 0.20 0.40 0.64 1.32 1.32 8.00 3.60 3.60

30 0.20 0.40 0.67 1.33 1.33 6.67 3.00 3.00

35 0.20 0.40 0.66 1.31 1.31 5.71 2.57 2.57

*Up to 360p are decoded from SVC to AVC in mixed conference.

RMX 1800 Entry Level with One DSP Card System Resource CapacitiesThis section lists all resource capacities of RMX 1800 Entry Level with one DSP card system.


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Licensed Capacity of RMX 1800 Entry Level with One DSP card system in Non-mixed ConferencesThe following table lists the RMX 1800 Entry Level with one DSP card system capacities for each license in non-mixed conferences.


AVC 1080p30

AVC HD720p30


SVC 1080p

5 NA NA 5 10 10 60 NA NA

10 NA NA 10 20 20 120 NA NA

15 NA NA 15 30 30 180 NA NA

Port Ratios of RMX 1800 Entry Level with One DSP card system in Non-mixed ConferencesThe following table lists RMX 1800 Entry Level with one DSP card system port ratios for each license in non-mixed conferences.


AVC 1080p30

AVC HD720p30


SVC 1080p

5 NA NA 1.00 2.00 2.00 12.00 NA NA

10 NA NA 1.00 2.00 2.00 12.00 NA NA

15 NA NA 1.00 2.00 2.00 12.00 NA NA

Note: 1080p30 content is supported

RMX 1800 Entry Level with one DSP card system supports up to 720p30 video in AVC CP conference, up to 1080p30 video in VSW conference, and up to 1080p30 content.

RMX 1800 Entry Level without DSP Card System Resource CapacitiesThis section lists all resource capacities of RMX 1800 Entry Level without DSP card system.


Licensed Capacity of RMX 1800 Entry Level without DSP Card in Non-mixed ConferencesThe following tables list the RMX 1800 Entry Level without DSP card system capacities for each license in non-mixed conferences.


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AVC 1080p30

AVC HD720p30


SVC 1080p

8 2 4 8 16 16 96 24 24

10 3 5 10 20 20 120 30 30

Port Ratios of RMX 1800 Entry Level without DSP Card in Non-mixed ConferencesThe following tables list the RMX 1800 Entry Level without DSP card system port ratios for each license in non-mixed conferences.


AVC 1080p30

AVC HD720p30


SVC 1080p

8 0.25 0.50 1.00* 2.00 2.00 12.00 3.00 3.00

10 0.30 0.50 1.00* 2.00 2.00 12.00 3.00 3.00

*This applies to line rate 2 Mbps only. If the line rate is 4 Mbps, the port ration is 1.5.


Licensed Capacity of RMX 1800 Entry Level without DSP Card in Mixed ConferencesThe following tables list the RMX 1800 Entry Level without DSP card system capacities for each license in mixed conferences.


AVC 1080p30

AVC HD720p30


SVC 1080p*

8 NA 3 5 10 10 96 24 24

10 NA 4 6 13 13 120 30 30

Port Ratios of RMX 1800 Entry Level without DSP Card in Mixed ConferencesThe following tables list the RMX 1800 Entry Level without DSP card system port ratios for each license in mixed conferences.


AVC 1080p30

AVC HD720p30


SVC 1080p*

8 NA 0.38 0.63 1.25 1.25 12.00 3.00 3.00

10 NA 0.40 0.60 1.30 1.30 12.00 3.00 3.00

* Up to 360p video decoding from SVC to AVC in mixed conferences.


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VSW Maximum CapacitiesVSW Maximum Capacity in Different Line RateThe following table shows the maximum capacities of RealPresence Collaboration Server (RMX) 1800 in different line rates.

Video Protocol Line Rates VSW Maximum Capacity

RMX 1800 with 3 DSP Cards

RMX 1800 with 1 DSP Card

RMX 1800 Entry Level with 1 DSP Card

RMX 1800 Entry Level without DSP Card

H.263/H.264 2M 200 70 30 20

H.263/H.264 4M 150 70 30 20

H.263/H.264 6M 100 70 30 20

Maximum Resolution

1080p60 1080p60 1080p30 1080p60

Each participant connecting to a VSW conference consumes one HD720 port.

Older Codec SupportOlder Codecs are still supported, and the port ratios and capacities are as below:

▪ AVC SDp60 (4CIFp60), AVC CIFp60, H.263 SD or H.263 CIF

The port ratios and capacities equal to port ratios and capacities of AVC H.264 720p30.▪ H.261 CIF is only supported on RMX 1800 with tree DSP cards system.

H.261 port ratios and capacities equal to port ratios and capacities of AVC H.264 1080p30.


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Preparing the Installation SiteTopics:

▪ Safety Requirements

▪ Rack Mount Safety Precautions

▪ Installation Precautions

▪ Unpack the RealPresence Collaboration Server (RMX) 1800

This section describes the requirements your site must meet for safe installation and operation of the system.

Safety RequirementsFor your protection, please read these safety instructions completely before operating the equipment.

▪ Look carefully for potential hazards in your work area: moist floors, ungrounded power cables, frayed power cords, missing safety grounds and so forth.

▪ Locate the main circuit breaker within the room.▪ Locate the emergency power OFF switch within the room.▪ Never assume that power is disconnected from a circuit.▪ Use only the power cord supplied with the system.▪ The power cord should be connected only to a power outlet that has a protective ground contact.▪ Ensure that the power cord is easily accessible from the back of the system at all times.▪ Place the equipment in a well-ventilated area where the vents are free from obstruction.▪ Do not place heavy objects directly on top of the RealPresence Collaboration Server (RMX) 1800

unit.▪ Do not use liquids around your equipment.

Rack Mount Safety PrecautionsThe following precautions should be followed with regards to rack mount safety:

▪ Keep the area around the RealPresence Collaboration Server (RMX) 1800 clean and free of clutter.▪ Decide on a suitable location for the equipment rack that will hold the RealPresence Collaboration

Server (RMX) 1800 unit. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated. You will also need to place it near a grounded power outlet.

▪ Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them.

▪ Install the heaviest components on the bottom of the rack first, and then work up.▪ Allow the power supply units to cool before touching them.

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Installation PrecautionsWhen handling electronic components, standard anti-static precautions must be observed:

▪ Wear a grounding strap▪ Keep components in anti-static bags, when not installed in the RealPresence Collaboration Server

(RMX) 1800.▪ The number of power units (maximum two, default one) varies by your product package.

The following precautions should be followed with regards to installation of the RealPresence Collaboration Server (RMX) 1800:

▪ Use a regulating uninterruptable power supply (UPS) to protect the RealPresence Collaboration Server (RMX) 1800 from power surges and voltage spikes, and to keep your MCU operating in case of a power failure.

▪ Place the RealPresence Collaboration Server (RMX) 1800 on a hard, flat surface such as a desktop, or mount it on a 19" rack.

▪ The airflow of the RealPresence Collaboration Server (RMX) 1800 is from front to back. Be sure that the areas in the front and rear side of the system are clear for proper ventilation.

Warning: Warranty void if the seal is broken

The RealPresence Collaboration Server (RMX) 1800 is a sealed system, so breaking the seal and opening the chassis voids the warranty.

Unpack the RealPresence Collaboration Server (RMX) 1800Perform the following steps to unpack and lift the RealPresence Collaboration Server (RMX) 1800.To unpack the RealPresence Collaboration Server (RMX) 1800:

Procedure

1. When you receive the RealPresence Collaboration Server (RMX) 1800 packing case, inspect the equipment for damage and verify that the components match the packing slip.

2. Open the top cover of the packing case.

Boxes are placed on the top Stratocell ® and contain one AC power cable, two ethernet cables, one USB key, one DB-9 Serial cable and one printed ISDN license.

Make sure that the box contains all the required parts.

Write down the Collaboration Server serial number from the sticker on the back of the unit. It will be needed for product registration later in the process.

Preparing the Installation Site

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Installing the RealPresence Collaboration Server (RMX) 1800Topics:

• Mount the RealPresence Collaboration Server (RMX) 1800 in a Rack

▪ Connect the RealPresence Collaboration Server (RMX) 1800 to a Power Source

• Connect Cables to the RealPresence Collaboration Server (RMX) 1800

▪ First-time Power-up

▪ RealPresence Collaboration Server (RMX) 1800 Front Panel

▪ RealPresence Collaboration Server (RMX) 1800 Rear Panel

The Polycom RealPresence Collaboration Server 1800/2000/4000 Appliance Edition can be installed in a rack.

For the RealPresence Collaboration Server 1800 system, you also need a shelf to mount it in a rack. This system can also be placed directly on a level surface.

Mount the RealPresence Collaboration Server (RMX) 1800 in a RackYou need a shelf to mount the RealPresence Collaboration Server (RMX) 1800 in a rack.

Procedure

1. To mount the system in a rack:

1. Install the shelf, supplied by the rack manufacturer, in the rack.

2. Mount the RealPresence Collaboration Server (RMX) 1800 on the shelf.

3. Fasten the RealPresence Collaboration Server (RMX) 1800 to the rack with screws through the four holes in front mounting brackets of the RealPresence Collaboration Server (RMX) 1800.

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Connect the RealPresence Collaboration Server (RMX) 1800 to a Power SourceThe following restrictions apply to the conductors and connectors used to ground the unit when it is rack-mounted:

▪ Bare conductors, must be coated with an appropriate antioxidant compound before crimp connections are made. Tinned, solder-plated or silver-plated connectors do not have to be prepared in this manner.

▪ The same bolt assemblies should not secure multiple connectors.▪ Listed fastening hardware must be compatible with the materials being joined and must prevent

loosening, deterioration and electrochemical corrosion of the hardware and joint materials.

To connect RealPresence Collaboration Server (RMX) 1800 to AC power:

Procedure » Insert the power cable into the power connector on the rear panel of the RealPresence

Collaboration Server (RMX) 1800 system.

Note: ◦ Only the AC power cable supplied by Polycom should be used.◦ The size of the protective earthing conductor should be a minimum of 10 AWG.◦ The outlet intended for connecting the power cord must be protected with an external

over current protection device, either in building or in the rack, with the rating not higher than 20 AMP.

◦ Do not use an extension cord with the cable.

Connect Cables to the RealPresence Collaboration Server (RMX) 1800This section outlines the way to connect the cables to the RealPresence Collaboration Server (RMX) 1800.

Procedure

1. To connect the cables to the RealPresence Collaboration Server (RMX) 1800:

1. Connect the management network cable to LAN 1 port.

When LAN redundancy is enabled, LAN 1 is used for both the management and the media and signaling network connection.

2. Connect the media and signaling cable to LAN 2 port.

By default this port is used for signaling, but when LAN redundancy is enabled, LAN 2 is the backup of LAN 1 port.

3. Connect the PRI cable into any PRI port.

Installing the RealPresence Collaboration Server (RMX) 1800

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Note: Only the RealPresence Collaboration Server (RMX) 1800-3 with built-in ISDN module provides PRI ports, as shown next.

RealPresence Collaboration Server (RMX) 1800-3 rear panel

First-time Power-upProcedure

1. For first entry installation, you must insert the USB key containing the modified IP addresses in the USB slot on the system’s back panel.

For details on how to modify IP addresses, see First Entry Power-up and Configuration in the RealPresence Collaboration Server (RMX) 1800/2000/4000 Getting Started Guide.

2. Turn on the power by pressing on the ON/OFF button located on the front panel of the RealPresence Collaboration Server (RMX) 1800.

Note: You are required to register all Polycom software licenses you have purchased when retrieving the Activation Key. For example, Encryption and Network Separation each have different Polycom software licenses.

The parameters in the lan.cfg file are uploaded from the USB key to the system’s memory and applied during the power-up sequence, which may take up to five minutes.

When the system's configuration is completed (including the Management and IP Network Services), and if there are no system errors, the STATUS LED on the system’s front panel turns green.

3. Remove the USB key.

RealPresence Collaboration Server (RMX) 1800 Front PanelYou can turn the system on or off, and view the system status from its front panel.


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No. Name

1 LAN 1 LED ▪ Off - No network connection

▪ Green - Network connected

▪ Flickering green - In use

2 LAN 2 LED ▪ Off - No network connection

▪ Green - Network connected

▪ Flickering green - In use

3 STATUS LED ▪ Red - System alarms

▪ Green - Endpoints are connected to a meeting

▪ Flickering green - No system alarms and no endpoints connected to the meeting

▪ Flickering blue - Diagnostic tests are running

▪ Blue - Diagnostic tests are completed; remove the USB key (if applicable) and restart the system

4 M/S LED ▪ Blue - System upgrade completed, waiting for reboot

▪ Flickering blue - System upgrading in progress

▪ Green - The system works normally, either in single mode, or as the master MCU in the hot backup mode

▪ Flickering green - The system works normally, as the slave MCU in the hot backup mode.

5 PWR LED ▪ Green - Power normal

▪ Red - Power alarms

6 ON/OFF button Turn the RealPresence Collaboration Server 1800 System on or off


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RealPresence Collaboration Server (RMX) 1800 Rear PanelThe RealPresence Collaboration Server (RMX) 1800 rear panel contains built-in power and fan units, USB,LAN, serial and PRI ports.

No. Port Description

1, 2 Power socket and fan Built-in power socket and fan

3 Serial (RS 232) Diagnostics only

4 USB 1 For USB Key connection; For more information of USB Key connection, see First Entry Power-up and Configuration in the RealPresence Collaboration Server (RMX) 1800/2000/4000/Virtual Edition Getting Started Guide

5 USB 2 For USB Key connection; For more information of USB Key connection, see First Entry Power-up and Configuration in the RealPresence Collaboration Server (RMX) 1800/2000/4000/Virtual Edition Getting Started Guide

6 LAN 1 For management network connection; when LAN redundancy is enabled, LAN 1is used for both management, media and signaling network connection.

7 LAN 2 For media and signaling network connection; when LAN redundancy is enabled, LAN 2 is the backup of LAN 1 port.

8 PRI 3 Note: The ISDN module with PRI ports is only available on RMX 1800 with threeDSP cards.

For ISDN network connection, PRI port can work as either an E1 or T1 port, butnot simultaneously

Indicator status of the PRI ports are as below:

▪ Red - ISDN network works abnormally

▪ Green - ISDN network works normally

▪ Off - ISDN PRI interface isn’t enabled for any ISDN network service

9 PRI 1

10 PRI 2

11 PRI 4


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Install Power UnitRealPresence Collaboration Server (RMX) 1800 supports a redundant power unit. The two power units are hot-swappable and they function in parallel. In case that one of them fails to work, the other can work standalone until the failed power unit is replaced.

Note: Your RealPresence Collaboration Server (RMX) 1800 is shipped with one power unit by default. To get a redundant power unit, contact your channel sales representatives.

To insert a power unit:

Procedure

1. Slide the power unit into the chassis until it snaps into place.

2. Connect the unit to a power supply using the supplied power cable.

3. Switch on the power of the desired power unit.

Remove Power UnitTo remove a power unit:

Procedure

1. Disconnect the power cable from the power unit.

2. Pull the power unit out using its handle.


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Check Power Unit StatusTo view the power unit status:

Procedure » In the RMX Management pane, click Hardware Monitor as shown next.

Note: The DSP monitor is only available on RMX 1800 with one DSP card and RMX 1800 with three DSPcards, and ISDN monitor is only available on RMX 1800 with three DSP cards.

Status Description

Normal Inserted power units work normally.

Abnormal At least one of the inserted power units work abnormally.

Troubleshoot Power Unit in Abnormal Status

Procedure ▪ The power unit status changes to Abnormal in one of the following cases:

◦ One of the power units is not connected to the power supply.◦ One of the power units is removed.◦ One of the power units fails.

Remove or replace the problem power unit. Power units are hot swappable; you don’t need to restart the system for it to work.

▪ Plug in the power cable again to dismiss the Abnormal status.


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