realising the promise of technology: how people make all the difference
DESCRIPTION
Workshop at Goldsmiths College, 6 December 2010, London, UKTRANSCRIPT
A University of Ulster Innovation Lab visit trail.ulster.ac.uk
Realising the Promise of Technology: How People Make All the Difference Maurice Mulvenna TRAIL Living Lab, University of Ulster
Workshop on Cognitive Support Technology for Older People
Organised by EU-funded projects:
Goldsmiths, University of
London 15th Dec 2010
Goldsmiths, University of London 15th Dec 2010
Outline
¨ Recent research from Ofcom Advisory Committee on Older and Disabled people (ACOD) ¤ Potential benefits of next-generation services
¨ Research project work from our living lab ¤ COGKNOW ¤ NOCTURNAL ¤ PEOPPLE ¤ BRAIN ¤ MyHealth@Age
¨ General Perspectives & Observations
Goldsmiths, University of London 15th Dec 2010
Goal
“generate new conceptual frameworks for how to advance
and promote AT research for older people”
Goldsmiths, University of London 15th Dec 2010
Potential benefits of next-generation services
¨ To identify: ¤ New and near-future Next Generation Services that
have the potential to benefit older and disabled people’s lives n Includes existing services that could be enriched as a result
of faster broadband connections
¤ Potential benefits from such services ¤ Risks and challenges to potential benefit realisation ¤ Examining health and wellbeing, work and education,
leisure as well as other day-to-day services
Goldsmiths, University of London 15th Dec 2010
Risks
¨ Key risks and challenges identified include: ¤ Accessibility ¤ Logistics, e.g. seamless technical integration ¤ Impact, e.g. potential for increased isolation or
dependence
Goldsmiths, University of London 15th Dec 2010
Issues
¨ Infrastructure: ensuring adequate, reliable network infrastructure and connectivity;
¨ Usability and accessibility: international co-ordination to support development of accessible products
¨ Cost: ensuring people are not excluded due to affordability
¨ Implementation: more coordinated interaction between stakeholders to minimise the logistical risks
Goldsmiths, University of London 15th Dec 2010
¨ To develop and evaluate a user-validated remotely configurable cognitive prosthetic device with associated services for people with mild dementia
¨ Helping people navigate their day: ¤ Reminding function ¤ Activity support ¤ Activity assistance ¤ Safety warnings
Goldsmiths, University of London 15th Dec 2010
¨ Provide therapeutic support and guidance to this group of people during the hours of darkness ¤ Investigate the needs of people with dementia at night
time ¤ Research new technological capabilities that support
sophisticated service offerings ¤ Offer therapeutic interventions using music and familiar
images of loved ones at bedside device ¤ Sleep measurements variables: quantity of sleep,
quality of sleep, rhythm of sleep
Goldsmiths, University of London 15th Dec 2010
Goldsmiths, University of London 15th Dec 2010
¨ Investigating the unmet needs of older people living in the local community (in a variety of living accommodation). This is being done by talking with older people in order to prioritise problems, seeking the best available evidence to meet needs, and working with people to implement and evaluate the evidence in practice.
Goldsmiths, University of London 15th Dec 2010
¨ Significant technical complexity ¨ Getting results outside lab is still
difficult ¨ Integration of technologies is
troublesome ¨ Consistency of results difficult to
achieve ¨ Need for person-centred approach ¨ Participants like being part of process
Goldsmiths, University of London 15th Dec 2010
¨ New products and services are being developed through participatory research with elderly people and triple-helix partners in Northern Ireland, Norway, and Sweden
¨ The products and services focus on mobile safety alarms, prescribed self treatment and context aware dynamic social networks.
Goldsmiths, University of London 15th Dec 2010
Goal
“generate new conceptual frameworks for how to advance
and promote AT research for older people”
Goldsmiths, University of London 15th Dec 2010
Conceptual framework
¨ Living lab model ¤ Captures real needs at the beginning of the process ¤ Identifies new sources of innovation ¤ Can lessen risk and help accelerate innovation
¨ Lead users ¤ Those that very quickly understand the innovation
problem and articulate their needs because they have acute and latent needs
¤ Ensure higher validity; manage motivation and buy-in
Goldsmiths, University of London 15th Dec 2010
General Perspectives & Observations
¨ Areas for focus: ¤ Triple-helix models ¤ Supporting vulnerable people ¤ Managing the tension between user needs and
advancing the state of the art
Goldsmiths, University of London 15th Dec 2010
General Perspectives & Observations
¨ Conceptual frameworks – areas of need: ¤ Triple-helix models
Goldsmiths, University of London 15th Dec 2010
General Perspectives & Observations
¨ Conceptual frameworks – areas of need: ¤ Supporting vulnerable people
n Interact with vulnerable people in an equitable manner n Respecting their needs and wishes ethically n Adhere to relevant legislative provision in the field of ethics n All stakeholder organisations who are responsible for
managing adherence to ethical guidelines do so
Goldsmiths, University of London 15th Dec 2010
General Perspectives & Observations
¨ Conceptual frameworks – areas of need: ¤ Managing the tension between user needs and
advancing the state of the art n Balance of the management of innovation activities n Focuses on the innovation stages:
n Ideation, n Co-creation n Evaluation;
n Degree of ‘user-driven-ness’ v. state-of-the-art advancement.
Goldsmiths, University of London 15th Dec 2010
Conclusions
¨ Significant body of academic research that supports the premise that user-driven innovation creates value in markets and for society
¨ The network of living labs in Europe has been created, partly based upon this premise
¨ But it can be argued that there is a lack of evidence that demonstrates how such living labs articulate their value proposition, and
¨ How they carry out activities on the ground to work with users to create the added valued inherent in early innovation processes.
Goldsmiths, University of London 15th Dec 2010
Conclusions
¨ TRAIL has successfully built living lab concepts into research project activities
¨ This framework simply incorporates people as users (direct, intermediate, service) into our triple-helix model
¨ Works well to advance research agenda if managed correctly
¨ Framework is orientated to promote activities at local and other levels
Goldsmiths, University of London 15th Dec 2010
Acknowledgements
¨ All at Ofcom, ACOD committee members especially Dr Laura Muir, and Dr Jonathan Freeman / Dr Jane Lessiter from I2 Research
¨ Persons with dementia and their carers who participated in the COGKNOW field tests in Amsterdam, Belfast and Luleå. The project was supported by the European Commission’s Information Society Technologies (IST) programme under grant 034025.
Goldsmiths, University of London 15th Dec 2010
Acknowledgements
¨ Carers and people with dementia in Northern Ireland who contribute to the work of the Nocturnal project, which is supported by the United Kingdom Research Councils and the Technology Strategy Board’s Assisted Living Innovation Platform under grant award TS/G002452/1.
Goldsmiths, University of London 15th Dec 2010
Acknowledgements
¨ Professor Tara Dean, Dr Amy Drahota, Chris Gale, Dia Soilemezi and all at School of Health Sciences & Social Work, University of Portsmouth
¨ HEIF Funding support
Goldsmiths, University of London 15th Dec 2010
Acknowledgements
¨ All the persons who participate in the field tests in Cedar Foundation, Northern Ireland and in Spain. The research leading to these results has received funding from the European Community's Seventh Framework Programme under grant agreement n° 224156.
Goldsmiths, University of London 15th Dec 2010
Acknowledgements
¨ All the persons who participate in the field tests in Newry, Tromsø and Luleå for the project which is supported by the Northern Periphery Programme
Goldsmiths, University of London 15th Dec 2010
Links
¨ www.ofcom.org.uk ¨ www.ofcom.org.uk/about/how-ofcom-is-run/committees/older-
and-disabled-people/research
¨ www.cogknow.eu
¨ http://www.youtube.com/watch?v=UKJTmzp33Z4
¨ www.nocturnalproject.co.uk ¨ www.port.ac.uk/research/shsswresearch/projects/
peoppleproject
¨ www.brain-project.org
¨ www.myhealth-age.eu
…THANKS