ready for tomorrow: harnessing the power of digital for workforce transformation
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Kate Day VP, Global Workforce Enablement MetLife, Inc.
Ready for Tomorrow: Harnessing the Power of Digital for Workforce Transforma0on
Harnessing the Power of Digital to Enable Today’s Workforce
Kate Day, Vice President Workforce Enablement Services (WES) Metlife Global Technology & Operations (GTO)
April 10, 2017
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YESTERDAY– Access Anytime, Anywhere
Today’s employee is more concerned about the experience 83%
Which is helping to drive increased investment in training
56%
Forbes, “10 Workplace Trends You’ll See in 2017”
Today, it’s all about DIGITAL! Digital is disrupting business models and is radically changing the workplace. Innovative companies are figuring out how to simplify and improve the work experience . Employees are demanding continuous learning opportunities through innovative platforms tailored to individual needs.
2016 Deloitte Global Human Capital Trends 6
So, is it any surprise…
That today’s workforce expects the same level of engagement with technology at work as they have at home?
That we’re on a collision course between the legacy corporate mindset and the digital user’s freedom to choose how they keep their job skills current?
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“The discussion about training needs to shift rapidly to digital transformation. Technology is now the centerpiece for driving the employee experience at work. Technology can no longer just be an enabler to improve productivity. An organization needs to ask itself the following: Are we providing the best digital environment in which our employees not only continuously develop but increase their level of engagement? Technology is a critical element of the employee brand promise by any organization.”
From training to transformation…
Michael Rochelle, Chief Strategy Officer Brandon Hall Group 2017
10
Less training via ILT, vILT, and
eLearning
More learning via on-the-job
experiences
More learning via social
interaction
More learning via on-demand
resources
-20% +29% +13% +90%
Bersin by Deloitte 2015 Corporate Learning Factbook, 6/2015
What the Digital workforce wants
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Confidential – for MetLife internal use only Confidential – for MetLife internal use only
A new employee experience: “consumerization” best practices
Stop trying to control the
details
1Curation: the
key to learning design
2Know your
people
3Invest in the
right technology
4 5Build a (new)
culture of learning
Udemy, The Consumerization of Learning: Why intuitive, consumer–first technology wins (2016) 12
Confidential – for MetLife internal use only Confidential – for MetLife internal use only
Our consumer inspirations for engagement
Content Curation
Context appropriate Job relevant Multi-modal
Expert Community
SME ownership Discussion groups Voting and rating
Path Optimization Predictive analytics Adaptive pathways Real-time
intelligence
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Confidential – for MetLife internal use only Confidential – for MetLife internal use only
Enabling GTO’s workforce
Where do I look?
• 3200 SharePoint sites • Non-standardized content • Fragmented user experience
Standards driven
• Central repository and governance
• Curated relevant content • User centered design
Who do I ask?
• Hidden expertise • Pockets of knowledge • Inconsistent knowledge
share
Systemic Exchange
• Communities of experts • Workforce as content
developers • Focus on “findable” versus
searchable
2015 2016 and beyond
14
Confidential – for MetLife internal use only Confidential – for MetLife internal use only
GTO Job Readiness: A new operating model
Job-role Relevant
Bite-size Nuggets
Consumer-like features
User Generated
Optimized Search
Predictive Analytics
Access anytime,
anywhere
Open APIs
External and Internal sources
Con
tent
Ex
perie
nce
Tech
nolo
gy
Goal Increase GTO Associates’ job-role and project effectiveness
2015 Forrester “The Future of Learning Management is Personalization” 15
Course completion data from Brightspace to HCM
using Data Exports or API’s
User & Enrollment data from HCM to Brightspace
using Standard HRIS
System of Record
System of Engagement D2L Brightspace for Enterprise
HCM Systems
MetLife Content
LTI Link
Authoring Tools
SCORM Pkg.
Content Providers
LTI Link
ProducCvity
Suites
0365 Widget
Virtual Classroom
V-Classroom Link Video Link
Video PlaEorm
Future Functionality
Future FuncConalit
y
…
Integration
Learning Ecosystem
Digital future-state architecture
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