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PassGuide HP2-H08

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HP HP2-H08

Servicing HP Desktops, Workstations, and Notebooks

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PassGuide HP2-H08


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PassGuide HP2-H08


Question:1What is an advantage of DDR3 RAM?

A. ECC memory correction is a standard feature.B. It is asynchronous dynamic RAM, which improves performance.C. Itis more powerefficientthan DDR2 memory.D. It is compatible with DDR2 memory. which enables easy upgrades.

Answer: C

Question:2What is the difference between SATA and eSATA?

A. SATA has more drive options.B. eSATA uses an extemal port.C. SATA has lower power consumption.D. eSATA uses a faster bus speed

Answer: B

Question:3What is a function of High-bandwidth Digital Content Protection (HDCP)?

A. It enables you to view and store secure high-definition video and audio.B. It provides the software to play secure high-definition content on non-HDCP compliantmonitors.C. It provides full surround sound audio and high-definition video capabilities to DVIconnections.D. It enables you to play secure high-definition content on a DVI monitor that is HDCPcompliant.

Answer: D

Question:4What is the primary function of MXM graphics modules in portables?

A. provides the ability to use scalable link interface (SU) graphic processorsB. allows the graphics processorto be easily upgradedC. provides high-definition hardware supportD. allows an embedded video chipset installation

Answer: D

Question:5

PassGuide HP2-H08


What must you do to optimize the performance of a 64-bit processor?

A. Install 64-bit compatible RAM.B. Enable bit control in the BIOS.C. Use a 64-bit operating system.D. Install faster system memory

Answer: C

Question:6Identify two BIOS security features introduced with the HP BIOS based on Unified ExtensibleFirmware Interface (UEFI). (Selecttwo.)

A. system recoveryB. BIOS user accountsC. boot device optionsD. SpareKeyE. DriveLock

Answer: B, D

Question:7What does a multi-core processor configuration enable you to do?

A. install different types of memory in the same systemB. install processors of different speeds in one systemC. run multiple processes simultaneouslyD. hot swap the CPUs

Answer: C

Question:8A customer is interested in purchasing an HP mobile computer with a quad-core processor.Which product should you recommend?

A. notebookB. mobile workstationC. netbookD. mobile thin client

Answer: A

Question:9What does HP QuickLook enable vou to do?

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A. access your Outlook data even if your device is in hibernate mode or powered offB. access HPtechnical data orsupport information on the InternetC. viewthe contents of a system folder with out openingthatfolderD. viewthe complete system information relatingto your notebook

Answer: A

Question:10Which HP product supports a RAID 5 configuration?

A. notebookB. desktop workstationC. slimline desktopD. mobile workstation

Answer: B

Question:11Which HP product for post-warranty support is available to HP customers?

A. Help Pack ServicesB. Care Pack ServicesC. Assistant ServicesD. Service Pack Option

Answer: B

Question:12Which benefit does HP DriveGuard add to a notebook?

A. lt protects the hard drivefrom moisture damage.B. It detects sudden motion and temporarily stops the hard drive.C. Itenhances Windows Aero security performance.D. lt encrypts the hard drive data and password-protects it.

Answer: B

Question:13You are trying to determine me original default specification of an HP workstation. Wherewould you find this information?

A. BIOSB. assettag

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C. product numberD. serial number

Answer: B

Question:14Which statement best describes trie Trusted Platform Module (TPM)?

A. TPM is software for data encryption on HP PCs.B. TPM is factory-configured hardware bound to a single system board.C. TPM is a field-installable upgrade option.D. TPM is network software downloadable from the HPwebsite

Answer: B

Question:15Which statement is correct regarding third-party applications pre-installed on HP systems?

A. Only Microsoft applications are supported.B. Full product supportis available for a fixed period.C. The applications are not upgradable.D. The full application can be downloaded from HP.com.

Answer: B

Question:16Atechnician visiting a customer site discoversthat a user has spilled coffee on an HP notebook.The notebook fausto boot and requires several newparts. The user has a standard warranty.How does this condition affect the warranty?

A. The warranty isvoided by this condition.B. The warranty covers accidental damage cases.C. The warranty is unaffected if the customer decides to purchase accidental damageprotection.D. Contamination i ssuesvoid the warranty of mi ce and keyboards only.

Answer: C

Question:17What are the differences between solid state hard drives and spinning hard drives? (Selecttwo.)

A. Solid state drives have largercapacitiesthan spinning drives.B. Solid state drives consume more povverthan spinning drives.

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C. Solid state drives have a greater acquisition cost than spinning drives.D. Solid state drives use a head to write data to the drive but spinning drives do not.E. Solid states drives offer better performance than spinning drives

Answer: A, E

Question:18What is the recommended electrostatic discharge (ESD) precaution that you should takebefore starting work on a computer?

A. Use a power outlet to ground the computer.B. Store all electronic parts in a plastic bag.C. Touch a metallic portion of the caseto establish ground.D. Put on a grounded wrist strap

Answer: D

Question:19You nave upgraded the memory in a desktop. but the operating system detects 64MB lessmemory than was actually installed. What should you cause?

A. Verifythat no third-party memory is installed.B. Check the disabled memory slot in BIOS.C. Check the disabled memory hole in the system BIOS.D. Determine the amount of shared video memory.

Answer: D

Question:20For what purpose isthe command Repset .exe/cpqsetup.txt used?

A. to restore factory settingsB. to load a saved BIOS configurationC. to delete a previous BIOS configurationD. to erase a DriveLock password at the BIOS level

Answer: B

Question:21HP Disk Sanitizer (Shredder) is part of which HP security suite?

A. SecurityToolsB. ProtectToolsC. DefendTools

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D. SafeGuardTools

Answer: A

Question:22Which HP tool enables you to update the BIOS in a Windows environment?

A. HPQFIash UtilityB. HP SoftPaq Download UtilityC. EROMPAQ flash utilityD. cpqtag utility

Answer: A

Question:23What is included with the recovery media set in addition to the operating system CD/DVD?

A. application configurationsB. hardware drivers and HP provided applicationsC. BIOS settings and available BIOS updatesD. third-party software

Answer: B

Question:24After installing new software, a customer reports an operating system failure that results inrandom blue screens.What is the first option you should recommend forthis customer?

A. Restore the operating system from the operating system CD/DVD.B. Replace the hard drive.C. Use Microsoft System Restore to return to a previous known working state.D. Repairthe operating system using the operating system CD/DVD.

Answer: A

Question:25You nave been asked to install BIOS updates overthe network on all HP clients to reduce theadministran ve burden. You are using a Microsoft management agent to send the updates.What is the appropriate file to use to update the BIOS over the network?

A. BIOS cab fileB. ROMPAQ fileC. HPQflash file

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D. MSConfig file

Answer: A

Question:26A svstem boots from a SCSI drive but afterthe addition of an IDE hard drive. the svstem nolonger boots. What is the probable cause?

A. The IDE drive has defaulted to the first boot device in the svstem boot order.B. The SCSI drive is notterminated properly.C. SCSI and IDE devices cannot coexist in the same svstem.D. The IDE drive and SCSI drive have the same device ID.

Answer: A

Question:27What should you do to view details of the graphics driver?

A. Click the Driver Signing button in the hardware tab of System Properties.B. Press F10 during bootup and access the Advanced option in the system BIOS.C. Click the Advanced button of Display Properties in Control Panel.D. Click the Hardware Profiles button in System Properties.

Answer: C

Question:28Which statement best describes the function of HP Wireless Assistant?

A. lt displays information about devices such as PC cards.B. lt uses the Windows Zero Configuration Utility.C. lt displays information about whetherthe wireless network is enabled or disabled.D. lt enables and di sables the integrated wireless devices on a notebook.

Answer: D

Question:29HP is committed to the Return of Hazardous Substance (RoHS) environment standard. Whichstatement best defines this standard?

A. RoHS regulates the supply and return of notebookbatteries.B. RoHS defines the policyfor the disposal ofobsolete equipment.C. RoHS regulates the supply and return of parts containing restrictive materials.D. RoHS defines the processfor a compliantprocessorupgrade

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Answer: C

Question:30Which tool is used to update desktops and notebooks proactively with select HP software anddrivers?

A. HP SoftPaq DownloadB. HP Update Manager for VistaC. HP Client Management Software UpdatesD. HP Software Update

Answer: A

Question:31How many fingerprints are required to enroll in the IBBliflSUfifcriiwiBMato enable the use of thefingerprint security option?

A. oneB. twoC. threeD. four

Answer: B

Question:32A user reports that her desktop displays the incorrect time whenever she boots the machine.After you replace the CMOS battery. what else must you do? (Select two.)

A. Reinstall the operating system.B. Reset the system time.C. Replace the system board. 0 D- Flash the system BIOS.D. Restore the BIOS to the correct settings

Answer: D

Question:33Which types of drive encryption does HP ProtectTools support? (Select two.)

A. folder levelB. master boot levelC. full volume levelD. BIOS levelE. operating system level

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Answer: C, E

Question:34A customer reports a computer that locks up at the HP Invent logo screen at POST. Whatcould be causing this? (Select two.)

A. third-party hardwareB. monitorC. power management settingsD. corrupted operating systemE. incorrectly seated memory

Answer: C, D

Question:35What should be the first step in troubleshooting a component that is not recognized by thesystem?

A. Exchange the component vvith a "known good" component.B. Reseat the component.C. Reinstall all drivers related to this component.D. Remove the component from the system.

Answer: A

Question:36Otherthan on the serial number label. where can you access the serial numberfor an HPnotebook or desktop?

A. F2 UtilityB. Drive Protection System (DPS) testC. BIOS Setup UtilityD. Bootlogfile

Answer: C

Question:37A customer has performed a memory upgrade. After restarting the computer. the customerexperiences a memory dump. What should you do first to resolve this?

A. Replace the hard drive.B. Restore the factory defaults on the computer.C. Verify that memory supported by HP is installed.D. Access the BIOS setup and ensure that the memory is being seen

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Answer: C

Question:38Which technology does the monitor need to support to play a Blu-ray movie through a DVIconnection?

A. DVI-IB. HDCPC. DVI-DD. VGA

Answer: B

Question:39What is the first step you should take when there is no video at boot on an HP desktop?

A. Replace the power supply.B. Replace the monitor with a "known good" monitorC. Check the Power LED blink and beep codes.D. Replace the system board.

Answer: C

Question:40An HP computer might display a microcode error after you replace which component?

A. hard driveB. memoryC. system boardD. CMOS battery

Answer: D

Question:41A customer complains that her computer keeps locking up when she comes back from lunchbreak. While onsite you notice that when this occurs on her computer is flashing.What could be the cause?

A. defective system boardB. defective memory moduleC. power management settingsD. incorrect video driver settings

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Answer: C

Question:42What should you do first when a processor displays a temperature warning?

A. Install a new processor fan.B. Replace the cache.C. Reseat the processor.D. Check the environment.

Answer: D

Question:43A customer reports no sound after Windows XP loads. What is trie first step you should take toidentify the cause?

A. Replace the system board.B. Checkthe Device Manager.C. Check for errors in the BIOS.D. Start Windows in Safe Mode.

Answer: B

Question:44A customer is trying to configure extended monitor support to span across two monitors. butonly one monitor shows the display. You have tested both monitors. What needs to beconfigurad?

A. display BIOSB. display propertiesC. system BIOSD. monitor On Screen Display (OSD) settings

Answer: B

Question:45In the HP Six-Step Troubleshooting Methodology. what is an example of evaluating data?

A. asking the customer to describe the symptoms of the problemB. downloading a maintenance guideC. deciding whetherthe problem is caused by hardware or software failureD. installing service packs

Answer: C

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Question:46What is an important step you should take when replacing a processor?

A. Install an activation strip.B. Install processor drivers.C. Use a protector píate.D. Replace the thermal grease

Answer: D

Question:47You should use the hpsetcfg tool after replacing which component?

A. hard driveB. system memoryC. system boardD. keyboard

Answer: C

Question:48You have determined that a computer has a defective hard drive. What is the next step in theHP Six-Step Troubleshooting Methodologv process that vou should take?

A. Collect additional dataB. Implement preventive measuresC. Evaluate the dataD. Develop an action plan

Answer: D

Question:49What should you do before installing a replacement part in an HP workstation?

A. Validate the issue.B. Reload the operating system.C. Confirm the warranty.D. Format the drive.

Answer: C

Question:50Which first step does HP recommend that you take to resolve compatibility and performance

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issues?

A. Replace the hard drive.B. Update HP software.C. Update the BIOS.D. Replace the system board.

Answer: B

Question:51You are working on a computer triar, does not detect any USB devices. You suspectthat USBsupport is not enabled. Where doyou verifythis setting?

A. hardware profilesB. on the USB deviceC. BIOS setup utilityD. add/remove hardware option

Answer: C

Question:52A customer calis to report that the Power-On LED on an HP desktop blinks three timesfollowed by a two-second pause. What does this indícate?

A. The processor is not installed.B. System memory not installed.C. An option card is defective.D. There is a pre-video error.

Answer: A

Question:53What is the first step you should take when a customer complains that the optical disk drive isnot reading specific media?

A. Update the BIOS.B. Reload the operating system.C. Check the media in another device.D. Update the firmware.

Answer: C

Question:54Which HP application enables you to convert landscape display to portrait display?

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A. QuickLookB. QuickLaunchC. QuickViewD. QuickWeb

Answer: C

Question:55A customer purchases an HP notebook that is sold only in their región, but does not buy an HPWorldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country.What should the customer do to repair the notebook under warranty coverage?

A. The customer can bring the notebook to any service center in any country.B. The customer should check with the service center in the foreign country.C. The customer must return the product to a country where the product is supported.D. The customer has invalidated the warranty by traveling outside their region.

Answer: C

Question:56Which type of communication from HP is designated for HP internal use?

A. Service AdvisoryB. Engineering AdvisoryC. Product BulletinD. Service Bulletin

Answer: B

Question:57Which HP tool replaces the HP Insight Diagnostics Utility?

A. Software Update UtilityB. Vision Field DiagnosticsC. Support FrameworkD. Diagnostics for Windows

Answer: B

Question:58Which element should be included in a report to HP?

A. a copy of the error log from the system BIOS

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B. an explanation of the problem in high-level technical detailC. the reasons for the delayed start of onsite serviceD. the cause of the error and the parts replaced

Answer: D

Question:59A customer has reported a potential safetv issue with their HP computer. What should you do?

A. Confirm warranty coverage.B. Escalate to HP further investigator.C. Try to duplicate the problem.D. Repair the computer.

Answer: B

Question:60You are at a customer site and need to locate a replacement part number. You are not able toaccess the Internet from the site. Where can you find the part number?

A. HP Parts Reference Guide DVDB. HP Parts Surfer DVDC. Product QuickSpecsD. HP Service Media Library DVD

Answer: C

Question:61Which HP utility is used for testing SATA hard drives on HP workstations?

A. Array Configuration Utility (ACU)B. Vision DiagnosticsC. Built-ln SelfTest(BIST)D. Disk Defragmenter

Answer: B

Question:62A customer cannot connect to the network using their modem. Which diagnostic utility shouldyou use to resolve this issue?

A. HP Modem CheckB. BIOS DiagnosticsC. Offline Diagnostics

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D. HPWirelessAssistant

Answer: A

Question:63A customer reports they are unable to dock dozens of new notebooks. As the onsite technician.you have múltiple cases with HP but are still unable to resolve. What should you do next?

A. Advise the customer to contacttheirHP sales managerB. Contact HP to escalate for further investigation.C. Advise the customer to purchase an extended warranty.D. Order replacement docking stations.

Answer: B

Question:64A customer wants additional memory installed on a computer. Where can you find theappropriate part number for supported memory on this computer? (Select two.)

A. Maintenance and Service GuideB. Channel Sen/ice Network (CSN)C. ProductUser GuideD. Product QuickSpecsE. Product Troubleshooting Guide

Answer: C, D

Question:65When is it safe to power on a power supply that is disconnected from the other computercomponents?

A. when the power supply has a Built-in Self-Test (BIST)B. when the power supply i s removed from the desktop orworkstationC. when the power supply is properly installed in the desktop or workstationD. when the power supply is connected through a UPS

Answer: A

Question:66Where can you confirm an HP spare part number?

A. HP Instant Reference GuideB. HP Technology CenterC. HP PartSurfer

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D. IT Resource Center

Answer: C

Question:67A customer is having trouble connecting a notebook to a Wi-Fi access point. What is the firstthing that you should check to resolve this problem?

A. that the Wi-Fi devices can detect the access pointB. that the access point has an SSIDC. that the Wi-Fi device can obtain an IP addressD. that the Wi-Fi devices are enabled and turned on

Answer: D

Question:68One out of ten identically configured computers at a customer's site is exhibiting randomlockups. What is the first component you should swap with another working unit to determinewhether this is a software or hardware problem?

A. memoryB. system boardC. hard driveD. processor

Answer: C

Question:69What is the first step you should take when a customer complains that the optical disk drive isnot reading specific media?

A. Update the BIOS.B. Reload the operating system.C. Check the media in another device.D. Update the firmware.

Answer: C

Question:70What is the first step you should take when there is no video at boot on an HP desktop?

A. Replace the power supply.B. Replace the monitor with a "known good" monitor.C. Check the Power LED blink and beep codes.

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D. Replace the system board.

Answer: C

Question:71Which statement about SATA technology is correct?

A. SAS hard drives can be connected to a SATA controller.B. SATA hard drives can be connected directly to a SCSI controller.C. SATA hard drives can be connected to a SAS controller.D. SATA hard drives can be installed in a daisy chain configuration.

Answer: C

Question:72What does AMT technology enable you to do? (Select two.)

A. use Wake On Wireless LAN to power up a remote computerB. manage a computer without network connectivityC. manage a computer even if the operating system is not runningD. create and manage virtual machinesE. manage a computer even if it is powered off

Answer: B, C

Question:73Which statement about SATA II is correct?

A. SATA II supports native command queuing (NCQ).B. SATA II is more power-efficient than SATA I devices.C. SATA II cables can be folded safely.D. SATA II can daisy chain up to six drives.

Answer: A

Question:74What is the main function of a DisplayPort to DVI Adapter?

A. to convert the output of a graphics card from VGA to DVIB. to convert DisplayPort output to DVI for use with a Single Link DVI-D monitorC. to enable 3D graphics to be rendered more clearly on a CRT monitorD. to enable S-Video support in order to view HDTV content

Answer: C

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Question:75Where can you enable the Trusted Platform Module (TPM) option?

A. BIOSB. Internet security settingsC. Windows Control PanelD. Device Manager

Answer: A

Question:76How does ESD preventive equipment reduce the risk of damage from ESD?

A. by storing the chargeB. by increasing the chargeC. by eliminating the chargeD. by minimizing the charge

Answer: D

Question:77Where can you enable hardware RAID on an HP workstation?

A. from the Device ManagerB. in the system BIOSC. at the Control PanelD. on the hard drive jumpers

Answer: B

Question:78The maximum amount of usable RAM in Microsoft Vista is limited by which factors? (Selecttwo.)

A. processor manufacturerB. system chipsetC. operating systemD. memory driversE. hard drive capacity

Answer: B, C

Question:79

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How many fingerprints are required to enroll in the biometric database to enable the use of thefingerprint security option?

A. oneB. twoC. threeD. four

Answer: B

Question:80What is true regarding HP DriveLock if a user has forgotten the master password?

A. The system board must be replaced.B. The BIOS must be reset.C. The security jumper on the system board must be replaced.D. The drive cannot be recovered; the user data is lost.

Answer: D

Question:81Which utility should be used to configure a WWAN device on an HP notebook?

A. HP Connection ManagerB. F10 Computer Setup UtilityC. Windows XP Zero Configuration UtilityD. HP Software Update Utility

Answer: A

Question:82When you finished replacing a processor and rebooted, you received an error message statingCPU microcode is not found. What is the first action you should take to find the cause?

A. Check the CPU driver for the latest version.B. Replace the defective processor.C. Check the HP website for latest BIOS or microcode update.D. Set the CMOS microcode settings to the default.

Answer: C

Question:83A customer has reported intermittent lockups on a computer kept inside an enclosed cabinet.What is the most likely cause?

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A. electrostatic discharge (ESD)B. radio frequency interference (RFI)C. high temperatureD. excessive vibration

Answer: C

Question:84A customer has a problem with a Bluetooth connection she has configured on her device. Shehas verified that the Bluetooth radios are on and in discovery mode.What should she check next?

A. that both devices have an IP addressB. that the operating system is properly updatedC. that the Bluetooth profile is supported on both Bluetooth devicesD. that the connection is working with another device

Answer: D

Question:85A customer reports that the power supply in an HP desktop has had repeated failures.Although it has been replaced several times, the power supply continues to fail.What is the first step you should take to identify the root cause?

A. Upgrade the power supply to one with greater capacity.B. Replace the system board and the power supply.C. Recommend a power audit of the facility.D. Replace the complete desktop.

Answer: B

Question:86During which step of the HP Six-Step Troubleshooting Methodology does part replacementoccur?

A. Develop and optimize an action planB. Determine if the problem is solvedC. Implement preventive measuresD. Execute the action plan

Answer: D

Question:87

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A user's notebook battery drains and never charges while docked. When an AC adapter isdirectly connected to the notebook, the battery charges normally.What should you do first to troubleshoot this issue?

A. Replace the battery under warranty.B. Verify that the docking station AC adapter has the correct wattage.C. Replace the notebook system board.D.Check the battery with the Battery Health Check Utility.

Answer: B

Question:88Which key should you press during bootup to access the HP BIOS Setup Configuration Utility?

A. F2B. F10C. F1D. F12

Answer: B

Question:89What precautions should you take before updating the BIOS?

A. Verify that the battery is 100% charged.B. Ensure that the unit is connected to AC power.C. Verify that the network cable is plugged in.D. Back up important user data.

Answer: D

Question:90During which step of the HP Six-Step Troubleshooting Methodology would you explain thecause of an issue to a customer?

A. Executing the action planB. Implementing preventive measuresC. Gathering informationD. Evaluating data

Answer: B

Question:91A customer has attached a smart card reader to an HP desktop, but the computer does not

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recognize this device in Windows. What is causing this?

A. insufficient system memoryB. external smart card readers not supportedC. incorrect smart card reader driversD. incorrect encryption pack installed

Answer: C

Question:92What should you do if you find missing keys on a customer's keyboard?

A. Replace the keyboard under warranty.B. Order the missing keys.C. Explain that replacing the keys is not covered under warranty.D. Run the HP Insight Diagnostics tool.

Answer: A

Question:93What is the first step in troubleshooting WWAN issues to ensure that the hardware isfunctioning properly?

A. Check that the correct drivers are loaded in the Device Manager.B. Verify that the device has an IP address.C. Verify that the device is enabled in Wireless Assistant.D. Verify that the antenna is functional.

Answer: B

Question:94Why should you validate the serial number on an HP notebook or desktop? (Select two.)

A. to verify the original computer configurationB. to activate pre-installed softwareC. to reactivate the operating systemD. to ensure that the product is covered under warrantyE. to enable HP applications

Answer: A, D

Question:95Which HP utility should you use to check hard drive and memory health?

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A. HP Connection ManagerB. hpsetcfg utilityC. HP Performance Tuning Framework (PTF)D. HP BIOS diagnostics

Answer: D

Question:96What are two primary uses of the HP Insight Diagnostic tool? (Select two.)

A. software diagnosticsB. third-party device diagnosticsC. hardware diagnosticsD. performance diagnosticsE. hardware configuration display

Answer: C, D

Question:97A customer has reported a potential safety issue with their HP computer. What should you do?

A. Confirm warranty coverage.B. Escalate to HP for further investigation.C. Try to duplicate the problem.D. Repair the computer.

Answer: B

Question:98Which diagnostics tool should you use to qualify a memory issue?

A. HP Help and SupportB. HP Memory ManagerC. BIOS diagnosticsD. Windows Memory Test

Answer: C

Question:99The system warranty has expired and the customer is requesting support. The customer nolonger has proof of purchase. Which support option is available to the customer?

A. No option is available; the system is no longer supportable.B. The customer must pay for service and any parts required.

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C. The customer must purchase an additional HP Care Pack.D. The customer should call HP to arrange a warranty extension.

Answer: C

Question:100An HP product carries a 3-3-3 warranty. What does this mean?

A. The product carries a 3 year parts, 3 year labor warranty, with no onsite service.B. The product carries a nine year warranty on all parts, labor, and updates.C. The product carries a 3 year parts, labor, and onsite service warranty.D. The product carries an advanced replacement warranty.

Answer: C

Question:101From which two locations can you run the DPS test? (Select two.)

A. the reset button on the power supplyB. System BIOS Diagnostics MenuC. Windows Administrative toolsD. HP Vision Field DiagnosticsE. hpsetcfg tool

Answer: B, D

Question:102A monitor is moved to a new computer. Upon power-up, the screen message Theft ModeEnabled displays. How can you restore the monitor to normal operation? (Select two.)

A. Obtain the master PIN from the system administrator.B. Disable the Theft Mode in HP Display Utility.C. Enter the PIN in HP Display Assistant Utility.D. Return the monitor to original computer and disable

Answer: C, D

Question:103What is a benefit of HP Dream Color technology?

A. It automatically locates and hides defective pixels by changing their color.B. It allows the use of a digitizer for point-and-click display functionality.C. It produces consistent color across digital devices and applications.D. It adjusts the color of the display according to the external light sources

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Answer: C

Question:104Bluetooth is an example of which networking technology?

A. Wireless PANB. Wireless LANC. Wireless MAND. Wireless WAN

Answer: B

Question:105What is the difference between a frontside bus (FSB) and Intel QuickPath?

A. QuickPath connects the memory controller to the I/O controller; FSB connects the CPU tothe chipset.B. QuickPath is a peripheral data bus; FSB is a CPU data bus.C. QuickPath is a graphics controller bus; FSB is a CPU data bus.D. QuickPath provides faster CPU data transfer speeds than the FSB.

Answer: A

Question:106Which range of colors does the HP DreamColor display?

A. more than 1 billion colors in a 30-bit, LED-backlit displayB. more than 10 billion colors in a 30-bit, LED-backlit displayC. up to 1 million colors in a 30-bit, LED-backlit displayD. up to 10 million colors in a 30-bit, LED-backlit display

Answer: A

Question:107Which hardware support service is available as an HP Care Pack Service?

A. 24-Hour Call to RepairB. 4-Hour 24x7 Same DayC. 8-Hour Same Business DayD. PC Unit Exchange

Answer: B

PassGuide HP2-H08


Question:108Which HP product line is best suited for a customer who uses a manufacturing computer-aideddesign program?

A. HP TabletB. HP TouchSmart PCC. HP Mini NotebookD. HP Personal Workstation

Answer: B

Question:109Which HP option contains an integrated hard drive?

A. Mobile Expansion Unit (MEU)B. 3-in-1 NAS Port ReplicatorC. Simple Port ReplicatorD. Advanced Port Replicator

Answer: B

Question:110Which operating system is supported by HP on HP desktop PCs?

A. Ubuntu LinuxB. Windows Server 2008C. Windows VistaD. Windows 2000

Answer: C

Question:111Which statements about the HP DriveLock password are correct? (Select two.)

A. It is stored in the system BIOS.B. It cannot be reset if the password is forgotten.C. It can be reset through User Accounts in the Control Panel.D. It protects the data on the hard drive using encryption.E. It can be reset by removing and reseating the real-time clock battery.

Answer: B, D

Question:112Which tool should you use to set and change the Smart Card PIN on an HP notebook?

PassGuide HP2-H08


A. Smart Card Security for HP ProtectToolsB. Security Center in Windows Control PanelC. Credential Manager for HP ProtectToolsD. F10 Computer Setup Utility

Answer: A

Question:113Which options are available as HP notebook security features? (Select two.)

A. motion sensorB. data encryptionC. Trusted Platform Module (TPM)D. processor change alertE. integrated alarm

Answer: B, C

Question:114You are trying to recover a password on an HP notebook PC with HP Startup SupportEnvironment installed. Which key do you press to enter the HP SpareKey window?

A. F1B. F4C. F7D. F12

Answer: C

Question:115What is the best method to uninstall a newly installed driver in Windows XP?

A. Roll back to a last-known good configuration using HP Backup and Recovery Manager.B. Uninstall the driver using the Add and Remove Programs feature in Control Panel.C. Use the Driver Roll Back feature located within the device driver settings in DeviceManager.D. HP Software Update (HPSU) to remove the new driver.

Answer: C

Question:116Which utility should be used to configure a WWAN device on an HP notebook?

PassGuide HP2-H08


A. HP Connection ManagerB. F10 Computer Setup UtilityC. Windows XP Zero Configuration UtilityD. HP Software Update Utility

Answer: A

Question:117A customer calls HP support saying his account is locked out, and the HP Credential Managerwill not unlock his account. What should be the first thing you ask the customer about his useraccount?

A. Is it an administrator account?B. Is the computer a member of the correct domain?C. Is it the only account on the computer?D. Is he using the correct user name?

Answer: C

Question:118After performing a QuickRestore of an HP notebook, you discover that the restore partition ismissing. What is the probable cause?

A. The hard drive is faulty.B. The QuickRestore media is corrupted.C. QuickRestore media does not restore the partition.D. The Restore Partition option was not selected during the QuickRestore

Answer: B

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