facebook groups admin guide 2017

FACEBOOK GROUPS

ADMIN GUIDE Engage your community with an awesome group.

1ST Edition 2017

https://grytics.com/

* Not every group has this feature.

Content

1. Creation and Settings

1.1 Create a Group ........................................... 1.2 View and Manage Groups .........................1.3 Edit Group Settings ..................................... 1.4 Upload and Change Group Cover ............... 1.5 Archive, Delete or Leave a Group ................

2. Members Management

2.1 View and Find Members .............................. 2.2 Add Members ..............................................2.3 Manage Member Requests ......................... 2.4 Member Request Settings* ......................... 2.5 Manage Admins and Moderators ................2.6 Remove or Block Someone .........................

3. Group Moderation3.1 Approve Posts .............................................. 3.2 Manage Reported Posts .............................. 3.3 Moderate Posts and Comments ..................

4. Main Features to Communicate and Share

4.1 Write, Edit and Delete a Post ....................... 4.2 Add Photos/Videos ......................................

4.3 View, Edit and Delete Photo/Video/Album .... 4.4 Create a Poll ..................................................4.5 Sell Something ..............................................4.6 Add and Manage File ....................................4.7 Create and Manage Doc ............................... 4.8 Create and Manage Event .............................4.9 Live Video .......................................................4.10 Start a Chat* .................................................4.11 React, Comment, Reply and Share ..............4.12 Discussion Topic* ..........................................4.13 Post View .......................................................4.14 Search ...........................................................

5. Additional Tips and Best Practices

5.1 Privacy Setting and Customization ................ 5.2 Members Management and Engagement ...... 5.3 Group Moderation .......................................... 5.4 Communication and Share .............................

Note: Menu Layout

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( Click the chapter to read. )


Click to go back to Content List.

1. Click “Group” on the menu on the left side of your Facebook Newsfeed Page.

CLICK

2. You will see a pop-up window. Enter your groupname, add some people by name or email and select group privacy. Click “Create”.

3. Choose an icon and click “OK” or click “Skip”. Then, you have created your group.

Tip: click the arrow to see creation suggestions.

Tip: tick the box to pin your group to Shortcuts. Click here to learn more about “Shortcuts”.

PUBLIC CLOSED SECRETAnyone can seethe group, itsmembers and their posts.

Anyone can find the group and seewho is in. Onlymembers can seeposts.

Only members canfind the group andsee posts.

Privacy is about who can see your group information and what informa-tion they can see. You can change it anytime after the creation undercertain conditions. Click here to learn about how to change privacy.

About Privacy

Icon helps people understand what your group is about. It helps also distinguish your group from other groups or pages in the menu. You can change it anytime

after the creation. You can change it any-time in “Group settings”. Click here to

see how to change it.

About Group Icon

Click here to personalize your invite with a note.

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1 Creation & Settings

1.1 Create a Group



Click “Groups” on the menu on the left side of your Newsfeed Page. Then you will view all the groups you manage in “Groups - Groups You Manage”. Click group name to enter the group. Click “ ” to edit notification settings, edit group settings, leave group, add to favorites (so you can find your groups in the “Favorites” section).

CLICK

Tip: click “Discover” to view interesting groups you may want to join. Tip: click here to create new group.

About ShortcutsShortcuts are a menu on the left side of your news feed page. You can pin your group to it for a quick access.

Click here to see how to pin/unpin your group to Shortcuts.

Tip: click here to pin/unpin a group to top of the list, or to hide it from shortcuts.

Click “Edit Settings” to modify notifications.

About NotificationsNotification decides what you’re notified about in a group. You can select:

• All Posts• Highlights (suggested

posts & friends’ posts)• Friends’ Posts• Off

If a group you’re in reaches 250 members or more, its notification setting will be set to Highlights by default.

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1.2 View and Manage Groups



In your group, click “ ” in the top-right corner of your group. Then click “Edit Group Settings”.


1.3 Edit Group Settings

• Group Name & Icon

Group Setting Page

After making any changes in Group Settings, click “Save” before you leave.

Tip: click “ ” to follow/unfollow or leave this group. Click “ ” to

set it. Click here to learn more about “Notifications”.

Click to changegroup icon. Click here to learn more about “Icon”.

Enter text to你change group name.

About Group NameGroup name helps people understand what your group is about and find your group via search (if your group privacy setting is “Public” or “Closed”).

Once you change the name of your group, all members will receive a notification that you’ve changed the name. After you edit your group name, privacy setting, group description, type and tags,

it will also appear as a post in your group news feed.

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• Group Type

Click to pick a Group Type.

About Group TypeGroup types help people see what the group is about. When you pick a group type, it appears in your group page. You can change it anytime.

If you turn on Buy and Sell feature, your group will get 2 additionnal features. Your members can

• List items for sale• Search items to buy

Click here to learn more about “Buy and Sell” group.

• Privacy

Click to change Privacy Setting.

After picking a group type, click “Confirm”.

After choosing a privacy setting, click “Confirm”.

All admins can make changes to group privacy anytime. All members of your group will receive a notification when you change the privacy. Click here to learn more about Privacy.

For groups with 5 000 members or more, the privacy can only be changed to a more restrictive setting (ex: Public to Closed, or Closed to Secret).

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• Membership Approval

Choose if any member can approve new members or only admin/moderator can approve new members.

• Web and Email Address

Click to customizeaddress.

Click “Customize Address”.

About Web and Email Address

Your members can send an email to this address. The message is posted in the group and other members are notified. If a member responds to an email notification, the response also shows up as a comment on the group post. Only group members can post in the group using your customized address.

You can only customize your group web link once. You can edit your group email address anytime, but once your group has more than 5000 members, you won’t be able to customize it again.

• Description

Enter your group description here.

About DescriptionPotential members see the description if privacy is set to public or closed. It helps people understand what your group is about.

You can modify the description anytime. Once you update your group de-scription, it will also be posted in your group as a post. Your description cannot exceed 3000 characters.

Tip: the description appears at the top-right side of your group page. You can use it to introduce your group, post group guideline, leave link(s) to related ressources or your website.

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• Tags

Write tags here.

About TagsTags help people understand what your group is about. Adding tags also helps people search for groups by topics that they’re interested in.

You can add a total of 5 tags to your group. Tags appear in your group page. Potential members see the tags if privacy is set to public or closed.

• Posting Permissions

Choose if every member or only admins can post to the group.

• Post Approval

Tick the box if you want all the group posts to be approved by an admin or a moderator. Click here to see how to approve posts.

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1.4 Upload and Change Group Cover

1. From your group page, click “Upload Photo” to upload a photo from your computer or click “Choose Photo” to choose from your Facebook photos or your group’s photos.

2. You can drag to reposition group cover photo. Then click “Save Changes”.

3. To change an existing cover photo, hover over the photo and click “Change Group Photo”.

Keep in mind that your cover photo must be at least 400 pixels wide and 150 pixels tall.

When you upload or change the cover photo, it will also be posted in your group as a post. Once a cover photo is set up, only admin can change it.

If the cover photo has never been set, group members may also be able to add a cover photo. If a group member sets the cover photo for a group, and later decides they would like to remove it, they will need to delete the photo in order to remove it as the group cover photo.

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1.5 Archive, Delete and Leave a Group

• Archive a groupFrom your group page, click “ ” in the top-right corner of your group. Click “Archive Group”. Then click “Confirm” in the pop-up window.

• Delete a groupGroups are deleted when they have no members. If you created a group, you can delete the group by removing all its members and then leave the group. Admins can’t delete a group they didn’t create unless the original creator chooses to leave it. Click here to see how to remove members.

• Leave a groupFrom your group page, click “Joined” in the top-right corner of your group. Then click “Leave Group”. Or click “Members” below the group photo. Find your own profile. Click “ ” next to your photo and click “Leave Group”.

When you leave your group, if there are still other members, the admin role will be offered to other people in the group.

When a group is archived, it won’t appear in search results to non-members, and no new members can join the group. Members will still be able to visit the group, but they won’t be able to add people, create posts, like or comment. You can unarchive the group at any time.

Tip: tick the box to prevent other members from adding you back to this group.

Tip: click here to pin or unpin the group to your Shortcusts. Click here to learn more about “Shortcuts”.

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2 Members Management

2.1 View and Find Members

From your group page, click “Members” below the group photo. Then you can view how many members, admins and blocked members there are in your group. You can view all your group members and click their names or photos to see thier personal profiles.

Click “Admins” to view all your group admins and moderators. Click “Blocked” to view all the blocked members.

You can view when this member joined the group and/or who added this member. You can also view each member’s job title and work place if this information is available.

You can use the filter to order your members list by default, alphabet or join date.

You can enter the name in the search to find a member.

View each member, the join date, who added, job title and work place (if available).

View members number, admins number and blocked members number.

Use filter to order your members list by defaut, alphabet or join date.

Use filter to order your members list by defaut, alphabet or join date.

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2.2 Add Members


1. From your group page, click “Members” below the group photo. Then click “Add”.

Tip: you can also add members directly in your group page, on the right side and below the cover photo.

Or from your group page, click “ ” in the top-right corner of your group. Then click “Add Members”.

2. Add people by entering their name or email address. Then click “Add”.

Tip: you can add several people at the same time.

View the number of members and new members in your group.

Click “Add Member” to add suggested members.

For all types of groups—Public, Closed and Secret—group members can add anyone who’s a friend of someone in the group.

According to your Membership Approval setting, if a member add people to a group, a group admin may need to approve the request before they can join.

Click here to see how to set up “Membership Approval”.

Click here to personalize your invite with a note.

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2.3 Manage Member Requests

As group admin, you can choose to approve who joins your group by selecting “Any member can add members, but an admin or a moderator must approve them” in “Edit Group Settings”. Click here to learn how to set up “Membership Approval”.

If you choose to approve who joins your group, when someone was added by a member or requested to join, you will receive a notification, if you have turned it on. You can also see a notification in your group page. You can click on it.

Or you can click “ ” in the top-right corner of your group and click “Manage Group”. Then click “Member Requests” on the menu on the left side. Then you can view and manage all the member requests.

Tip: click here to choose if you want to get member request notifications.

Tip: use filter to sort pending members list.

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2.3 Manage Member Requests


You can view pending members’ names, photos, when they joined Facebook, how many groups they joined, how many mutual friends you have, and demographic information (if available, like their location, work place, job title, relationship, education ...).

You can approve or decline a member request by clicking “Approve” or “Decline”. You can approve or decline all the member requests by clicking “Approve All” or “Decline All”. You can also block a person by clicking “Block”. Click here to see how to remove a block.

Tip: click “Admin Activity” to view all the approval, decline and block operations. You can “undo” an approval.

You can use the filter to sort member requests by most recent, Facebook join date, friends in group, numbers of groups and mutual friends.

You can see how many members requests are flagged. Click “Flagged” to view those requests. Facebook flagged those requests because they look like potential spam. You can choose to approve or decline those requests. You can also block those persons.

Blocked members won’t be able to find the group in search or see any of its content, and they can’t be added to the group again by members.

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In your member requests page, click “ ” in the top-right conner. In the pop-up window, you can add questions and priority criteria.

• Ask Pending Members Questions

2.4 Member Request Settings*


If you add questions, your pending members will be asked to answer them when they request to join your group. They’ll have up to 250 characters to answer each one. Only admins and moderators will see the


Click to set up member request settings.

Click to remove a question.

Click to add a question.

Write a question.

Tick the box to select the criteria. Add criteria.

Click “Save” when you finish setting.

You can add 3 criteria: places they’ve lived, work and education, to quickly sort through pending members if their profile info matches your group’s membership criteria.

See pending member’s answers. Sort pending

members by priority or answered questions.

• Prioritize Requests

answers. You can also sort pending members by answered questions.

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2.5 Manage Admins and Moderators


• Make Admin or Moderator From your group page, click “Members” below the group photo. Click “ ”. You can choose to make a member admin or moderator.

• Remove as Admin or Moderator Click “Admins”. You can see all the group admins and moderators. Click “ ”. You can change an admin to moderator or remove as admin. You can also make a moderator admin or remove as moderator.

Only current group admins can make someone an admin or moderator. Once you make someone an admin, they’ll be able to remove members or admins, add new admins and edit the group description and settings.

About Admin and Moderator

A moderator can approve or deny membership requests and posts in the group, remove posts and comments on posts, remove and block people from group, pin or unpin a post and view support box.

An admin can do all the things a moderator can do. Besides, an admin can make another member an admin or moderator, remove an admin or moderator, and manage group settings. Click here to see how to “Edit Group Settings”.

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2.6 Remove or Block Someone


• Remove or block someone from a group From your group page, click “Members” below the group photo. Find the member you want to block. Click “ ” next to the member’s name and select “Remove from Group”. If you want to block this member, tick the box “Block Permanently” in the pop-up window. Click “Confirm” to remove (and block) this member.

You can also block a member who requests to join your group. Click here to see how to block a person in

member requests.

• Remove a block Click “Blocked”. You can see all the blocked persons. Click “Remove Block” next to the person’s name.

Removed members will have to request to join the group again if they wish to rejoin. Blocked members won’t be able to find the group in search or see any of its content, and they can’t be added to the group again by members.

Tip: tick the box to block this person permanently from your group.

Tip: use search to find a member by entering the name.

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3.1 Approve Posts

3 Group Moderation

As admin, you can choose if your members can post in your group and if all the posts need to be approved by an admin or a moderator. Click to see how to set up “Posting Permission” and “Post Approval”.

If you choose to let your members post and approve their posts before the publication in your group, you’ll get notified when there is a pending post for you to approve. You can also see a notification in your group page. You can click on it.

Or you can click “ ” in the top-right corner of your group and click “Manage Group”. Then click “Pending Posts” on the menu on the left side. Then you can view and manage all pending posts. You can approve or delete the post. You can also delete the post and block the member.

Click to approve the post.

Click to delete the post.

Click to delete the postand block the member.

Click here to see how to remove a member block.

Tip: Click “Admin Activity” to view all the post approval and deletion operations. You can “undo” a post approval.

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3.2 Manage Reported Posts

3 Group Moderation

As a group admin, you’ll get notified and see a notification in your group when someone reports a post to you. This feature lets group members highlight posts for you to review for any reason (ex: inappropriate or offensive posts). You can click on the notification.

Or you can click “ ” in the top-right corner of your group and click “Manage Group”. Then click “Reported to Admin” on the menu on the left side. Then you can view and manage all reported posts. You can keep or delete the post. You can also delete the post and block the member.

Click to delete the post.

Click to delete the postand block the member.

Click here to see how to remove a member block.

Click to keep the post.

Tip: Click “Admin Activity” to view all the post approval and deletion operations. You can “undo” a post approval.

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3.3 Moderate Posts and Comments

3 Group Moderation

• Moderate PostsIn your group, click “ ” in the top-right of a post. Then you can:

When you turn on notifications for a post, you’ll get a notification whenever someone comments on this post. Keep in mind that notifications are auto-matically turned on for posts you write or comment on. You can turn off notifi-cations for this post anytime. Click here to learn more about “Notifications”.

When you turn off commenting for a post, no one can comment anymore on this post. You can turn on commenting anytime.

- Pin PostPinned posts remain at the top of your group news feed until they’re removed or unpinned. You can unpin a post anytime.

- Delete Post- Delete Post and Remove UserWhen you choose to “Delete Post and remove User”, you can also block permanently this member. Click here to learn more about “Remove or Block Someone”.

• Moderate CommentsHover over a comment, click “ ” in the top-right of the comment. Then you can:

When you hide a comment, this comment is only visible to the writer of this comment. You can unhide this comment anytime.

- Hide Comment

- Turn on notifications for this post

- Turn off commenting

- Save linkYou can save posts to view it later. Click “Saved” in the left side menu of your news feed page to find your saved posts. Saved items are private and only you can see them.

- Delete Comment

- Show in TabYou can create tab for any post in the bottom-right of your browser. It allows you to check easily the post anytime. When you leave Facebook, close the page or your browser, all the tabs you have created are also closed.

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4.1 Write, Edit and Delete a Post

4 Main Features to Communicate and Share

• Write a PostSelect “Write Post” at the top of your group news feed. You can write text, share a link (ex. paste it directly in the text box) and add photos/video.

You can also use the menu below the text box to tag people, add what you’re doing or feeling and add a location in your post.

Click to adda photo orvideo to your post.

Click to add what you’re doing or what you are feeling with an emoji icon.

Click to tag people.

Click to tag add a location.

Click here to publish your post in the group.

Tip: you can also tag people in your text. Use “@+name” and then choose the person from a list. Once a member is tagged, his or her name will have a frame in light blue. You can remove the tag anytime by click “Edit Post”. You can tag at most 50 members in a post. If you need to tag more members, try to tag them in several posts at different times. Click here to learn more about tagging.

• Edit and Delete a PostYou can click “ ” at the top-right of your post to edit the text anytime. The edit history and changes can be seen. You can’t edit the tagged people, feeling/emoji and location added with the menu “ ”. You can delete the post anytime. If there are several photos, you can click the photo(s) to delete it without deleting the entire post. Click here to see how to delete a post.

Click here to see how to edit/delete a photo.

Click to viewedit history.

Click to edit post.

Click to delete post.

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You can add pictures one by one or in batch to your post.

Hover over the photo you have uploaded and you can tag people or edit photo.


4.2 Add Photos/Videos

You can click “Add Photo/Video”. Then you can choose to upload Photos/Video or create Photo/Video Album.

• Upload Photos/VideoClick “Upload Photos/Video” to choose photos or video from your device.

When uploading photos, you can add up to 42 pictures in a post. To add more photos you need to create an album. You can’t add both photo and video at the same time in a post.

Click to tag people in this photo.

Click to upload more photos or drop them directly in the box.

Add who you were with (Tag members in this post).

Click to edit this photo.

Click to delete this photo.

About TaggingWhen you tag members, you create a link to their profiles and they’ll be notified. For example, you can tag a photo to show who’s in the photo or write a post and say who you’re with. If you tag a member in a post, anyone who sees that post can click on this member’s name and go to the profile. The tagged members can also report/remove their tags from a photo. If you tag someone who isn’t a member of a closed or secret group, this person won’t get notified or see your post.

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Add thename totag this member.

From the pop-up window, add the name in the list or on the photo to tag the member. When you finish tagging, click “Save”. You can remove or add tags. Click here to see how to edit photo tags.

You can also edit photos: add filters, crop, add text and stickers. When you finish editing, click “Save”. Before posting it, you can undo or modify your edition. After posting it, you can’t undo or modify your edition.

Click to apply filter.

Tip: drag this button to scale the photo for a better view.

About FiltersFilters are special effects. They can make your photos look different by changing the brightness, constrast, color, hue, saturation...

You can choose from 6 filters: vintage, spring, summer, fall, winter and snow. Choose a filter.

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Tips:

You can crop your photo to cut off the part you don’t want, change the size and form. For example, you can crop your photo into square for a better mobile visualization.

You can add text to add information, make an explanation, express a feeling ... You can also add stickers to make fun or express an emotion ...



Click to crop the photo.

Crop freely . Crop into square.

Click to rotate the photo.

Dragandmovethisbuttonto crop thephoto.

Click to crop photo

Click to add stickers.

Click to add text.

Choose a font.

Choose a layout.

Choose a color.

Add text.

You can only add filters, crop photos, add text and/or stickers when you’re uploading photos. To apply any of those operations to a photo you’ve already posted, you can upload the photo again.

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You can add a video from your device or drag it to the box. Click “Post” to upload it. When the upload is finished, you will see a pop-up window to inform you that the video is processing. You can click “Close” to close the window and wait for the notification or click “Edit Video” to edit it.

You can only add one video to a post. To upload several videos, you need to create several posts or an album.

The maximum length of a video is 120 minutes. The maximum file size is 4.0 GB. The supported formats include 3g2, 3gp, 3gpp, asf, avi, dat, divx, dv, f4v, flv, m2ts, m4v, mkv, mod, mov, mp4, mpe, mpeg, mpeg4, mpg, mts, nsv, ogm, ogv, qt, tod, ts, vob and wmv. It’s recommended using MP4 or MOV.

Tip: to make sure your video is high quality, try to add high definition (HD) video, make your video shorter and make the file size smaller.

Tag members.

Add atitle.

Add alocation.

Add adescription.

Upload SRT files to add subtitles. Tick the box to prohibit

embed on third-party websites.

Select a category.

Delete your video.

Delete yourediting.

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• Create Photo/Video AlbumClick “Create Photo/Video Album” and add your photos and videos from your device or drag them into the box. You can edit the album name, description, tag people and add a location. When you finish adding photos/videos, click “Post” to create the album.

Edit album name. The default name is the current date.

Add description.

Click anywhere on photos to tag members.

Add a descriptionfor this photo.

Click here to rotate the photo. Click here to delete the photo.

Click to add a location.

Click to order your photos by date taken.

Add more photos and videos.

Tip: drag and move any photo to change its order.

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4.3 View, Edit and Delete Photo/Video/Album

• View Photo/Video/Album You can view your photos, videos and album in your posts published in group news feed. You can also click “Photos” or “Videos” in the menu below your group cover. Then choose “Photos”, “Album” or “Videos” and click the photo, album or video you want to view.

Tip: drag and move any album to change its order.

Click to create an album.

Click to add video.

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• Edit and Delete Photo Click the photo you want to edit or delete. You can add a description, or a location, tag members, remove tags, rotate or download a photo, make it as your profile picture or group cover photo or still delete it.

Click “Option” to see the menu to rotate, download, make this photo as your profile picture, group cover or delete it.

Click the arrow on both sides to view previous or next photo.

Click here to edit photo description, add and remove member tags.

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• Edit and Delete Videos Click the video you want to edit or delete. You can add a title, add a description, tag members, add a location, download a video in HD/SD, edit this video or delete it.

Click “Option” to see the menu to add a location, download HD/SD, edit this video or delete it.

Click “Edit”. Add a title, a description, a location, change the date and hour.

Tip: click “Edit this video” to choose a thumbnail. Click here to learn more about “Edit this video”.

Click the arrow on both sides to view previous or next video.

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• Edit and Delete Album Click the album you want to edit or delete. You can add photos/videos, tag members, edit the name or the description, add a location or delete the album.

Click to go back to your group.

Click to add photos/videos. Click to tag

members.

Click to edit album’s name/description, add a location, edit each photo’s description, tag members and add a location in each photo.

Click to delete the album.

Hover over and click here to see more options.

Tips: you can drag and move each photo/video to change its order. Click on each photo/video to edit or remove it.

Tip: you can also delete photos, videos and albums by deleting the entire post in the group newsfeed. Click here to see how to delete a post.

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4.4 Create a Poll

Select “Create Poll” at the top of your group news feed. Write your question. Click “Add Poll Options” to enter options for group members to select. Click “Poll Options” to choose if you allow anyone to add options and if you allow people to choose multiple options. Click “Post”.

Initially you can only add 10 options for your poll. If you need to add more options, choose “Allow anyone to add options”, create your poll and add more options. For each option, you can enter up to 140 characters.

Once the poll is created, you can only edit the question by editing the post. Click here to see how to edit a post.

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4.5 Sell Something

Select “More” and “Sell Something” at the top of your group news feed. Enter what you are selling, add a price, add a location (optional), add a description (optional), add photos (optional) and click “Post”.

After you created the post, you can click “ ” at the top-right of your post to mark it as sold. You can also re-mark it as available. You can click “Post in more groups” to let more people see your post in other groups. You can click “Save product” to view it later. Click here to learn more about saved items and other post moderation options.

Facebook isn’t responsible for things sold in a group. Both buyers and sellers are responsible for things sold in a Facebook buy and sell group. If you have any questions about the things you’re buying in a Facebook buy and sell group, try contacting the seller. If you’re selling items, please describe them clearly and make sure you’re following both the Statement of Rights and Responsibilities and Community Standards of Facebook. Also, in certain countries (such as Germany, Austria and Switzerland), people selling for business purposes are required by law to provide information about their identity, including their name, street address, email address, registration number and/or VAT number. If you’re not sure if this requirement applies to you, you may wish to seek the advice of a qualified attorney with local expertise. Select rights owners may be able to search sale group posts to prevent the misuse of intellectual property on Facebook.

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4.5 Sell Something

If your group is a “Buy and Sell” group, you have more additional features. Click here to see how to set “Buy and Sell” as your group type.

You can click “Sales Posts” in the menu below group cover to see all the items for sale. You can manage your sales item. You can search for items and get notifications.

Enter keyword to search an item.

Click to manage your items for sale.

View the total number of items for sale.

View all your items: for sale, sold and archived.

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4.6 Add and Manage File

Select “More” and “Add File” at the top of your group news feed. Write your post. You can choose a file from your device or from your Dropbox (you need to connect your Dropbox account with Facebook). Click “Post” to add it.

You can upload all types of files ex-cept program files (.exe) and music files (e.g. mp3). The maximum size of a single file is 100 MB. Dropbox files can be shared outside of the group.

After you added a file, group members and you can download it or upload a revision. For some files like picture and PDF, you can also preview them. For a revision file, you can click “History” to view all the versions.

Click to upload file.

Click to download,upload revision orsee the original post.You can click “Files” in the menu below your group cover to view and

manage all the files: upload a file, dowload a file, upload a revision and see the original post.

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4.7 Create and Manage Doc

Select “More” and “Create Doc” at the top of your group news feed. In the pop-up window, edit your document. You can add a cover photo, edit the title, edit the text and add photos to your texts. Click “Publish” to publish your doc.

Add a cover photo. When the photo is uploaded, you can drag and move it to reposition.

Add a title.

Write text.Click to add a photo.

Click to use edit tools.

Click to save the draft.

Click to publish the doc.

Click to create doc.

Click to preview,view version history or see theoriginal post.

To edit doc, click “ ” and “Edit Document” or open a doc and click “ ” in the top-right corner.

All members of a group can view and edit a group doc. Only admins can delete docs posted by others.

You can click “Files” in the menu below your group cover to view and manage all the docs.

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4.8 Create and Manage Event

Select “More” and “Create Event” at the top of your group news feed. In the pop-up window, you can edit the event:

For best results, use a 1920x1080 pixel image (16:9 aspect ratio). When the photo is uploaded, you can drag and move it to reposition it.

- Add a photo

- Add a name

- Add a location

- Add Start and End time

- Add a description

- Add co-hosts

- Set a posting option

Event names must accurately reflect the event. Event names can’t include:• Terms or phrases that may be abusive or violate someone’s rights.• Improper capitalization. Event names must use grammatically correct capitalization and may not include

all capital letters, except for acronyms. The first letter of the event name must be capitalized.• Symbols (ex: ) or unnecessary punctuation.• Long descriptions, such as a slogan. Event names are limited to 64 characters. Long event names may

not fully appear in some places (ex: mobile phones)

®

You can enter the city to set the time zone.

Hosts and co-hosts can invite more people to an event and edit event details. When you create an event, you’re automatically listed as the host.

Choose if all the posts must be approved before publication.

When you finish editing, click “Save”.

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You can view your event in your group news feed. Click “Events” in the menu below the group cover and you can view all the events. For an upcoming event, you can click on the event to view the details, edit the event, invite members, cancel or delete the event.

Click “ ”. You can duplicate event, export it and export the guest list. Click “ ” to edit the event. To cancel or delete the event, click “ ” and “Cancel Event” in the bottom-left corner. Click “Confirm”.

Click to view past/upcoming events and help.

Click to invite more members.

See how many members will go, maybe go and are invited. Click on it tomanage the guests.

If you cancel the event, you won’t be able to edit it, members will be notified and still be able to post. If you delete the event, members will be notified and everything posted to the event will be deleted.

Write a post, add photos/video and create a poll here.

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In the event page, click “ ”, you can see all the members you have invited, the members that will go, may go and cant’ go. You can click the button to the right side of each guest’s name to change the participation status (going, maybe, can’t go). You can click “ ” to remove a member from the event.

About the Number of Members You can Invite Events with large invite lists often get reported as spam, so Facebook limits the number of people any one person can invite to 500 invites per event. Depending on the size of your group, you’ll either be able to invite all the members of your group or invite all your friends in the group. If you send a large number of invites that people are not responding to, Facebook will limit the number of invites further for a short period of time.

People won’t receive a notification that they’ve been removed. They won’t get future messages or notifications from the event, and it’ll no longer appear in their events.

Enter a guest’s name to find the member you have invited.

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4.9 Live Video

Select “More” and “Live Video” at the top of your group news feed. Write something about your live. Click “Next”. Click “Allow” in the pop-up window to authorize Facebook to use your camera and microphone.

Select “More” and “Live Video” at the top of your group news feed. Write something about your live. Click “Next”. Click “Allow” in the pop-up window to authorize Facebook to use your camera and microphone. You will see the preview of your live video. Click “Go Live” in the bottom-right corner to start.

Live Video

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4.9 Live Video

After starting your live, you can see the duration. Your audience and you can write, like, pin and unpin comments. When you want to stop your live, click “Finish”.

Live Video Live Video

Click “Done” and your live will be published in your group. Or Click “Delete Video” to delete your live. Click here to see how to manage videos.

Tip: click to order comments.

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4.10 Start a Chat *


In your group, click “ ” in the top-right corner of your group. Then click “Send Message”.

Choose the members you want to chat with. Click “Start Chat”.

Click “ ” to add files, add friends to chat, change the color, mute the conversation (you won’t get notification), delete the conversation or leave the conversation. You can also block messages or report to Facebook.

Tick the box to choose this member.

Tick the box to select all the members.

Enter the name to find a member.

Click to add more people.

Click to start a video chat.

Click to start a voice chat.

Click the icons in this menu to add photos, videos, stickers, emojis, files, take a picture or record a video with camera and start games.

Click to senda like.

Depending on the size of the group, you may not be able to start a chat with everyone in it.

Anyone in the conversation can add other people, whether those people are in the group or not. Anyone added will be able to see all of the previous messages in the conversation.

All members of a group can chat together in group messages, even if they’re not all friends with each other. However, only friends can message each other individually and start a one-on-one conversation.

When you leave a group chat, the others in the conversation will be notified that you left and you will no longer receive messages from the conversation. You can’t leave a one-on-one conversation. To prevent people from starting a message thread with you, you can unfriend or block them. You can also report an abusive message.

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4.11 React, Comment, Reply and Share

You can react and comment on group posts, photos, videos, albums, files, docs, events and live.

For public groups, you can also share group posts, photos, videos etc. outside group (ex. in your timeline, a page, via messenger ...). For closed or secret groups, you can only share the post with an external link

You can like and reply to comments.

Hover over your comment and click “ ” in the top-right corner to edit and delete it. All the versions of edited comments can be seen.

Click to see the edited history.

Click and choose from 6 reactions.

Click to share the post, photo, video ...

Write a comment. Post asticker to your comment.

Attach a photo or video to your comment.

Click “Reply” and write a reply.

Click to like a comment.

Click to edit or delete the comment.

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4.12 Discussion Topics*

In your group, click “ ” in the top-right of a post. In the “Topics” section, click “Add to new topic” and in the pop-up window, enter a topic name to create a topic. Then you can select in the “ ” menu one or more topics for any post. When a topic is selected, you can see a “ ” before the topic. You can click it again to unselect the topic. Once you have added topics to your posts, you will see all the topics you have created on the top of your group news feed. You can edit the topic name in each topic list.


15 Posts 28 Posts 8 Posts 19 Posts 31 Posts

Click to select orunselect a topic.

Click to create a new topic.

View the topic(s) you have selected for this post. Click on it to see all the posts related to this topic.

Click to see all the posts in this topic. You can also edit or delete a topic.

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4.13 Post View

If your group has fewer than 250 people, you can see how many members have seen your post at the bottom-right corner of your post. You can click on it to see the list of members who have seen your post and also who haven’t. If your group reaches 250 members or more, your group will no longer have this feature.


See how many members have seen your post. Click on it to see who they are.

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4.14 Search

Enter any words or phrases in the search bar at the bottom-left corner below your group cover to find posts in your group.


Enter any words or phrases to search.

Tips:

1. Enter a keyword or phrase to find all the posts which contain it.

2. Enter a member’s name to find all the posts he or she published or all the posts which contain the name.

3. Enter “ ” to see all the posts in chronological order. This doesn’t work 100% for everyone, and in bigger groups it won’t necessarily include all posts.

*

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5 Additional Tips and Best Practices

5.1 Privacy setting and customization

• Select the appropriate privacy setting According to your group type and activity, you can select from 3 privacy settings: public, closed and secret. It is recommended to select “closed” as your group privacy setting, to protect your group information like news feed, members list and still make your group visi-ble and searchable (People can find your group with the group link or via Facebook search). Click here to learn more

about Privacy Setting. Click here to see how to change Privacy Setting.

• Customize your group By customizing your group, you can create anidentity, increase credibility and help people understand what it is about. You can apply 5 best practices:

1.Create a custom group url link with your group or brand name. Click here to see how to customize group link.

2. Add a description to introduce your group: what it is about, what the objectives are, who the members are, what benefices members can get... You can also add

your group guideline to tell people what they can or can’t do. You can add links to your Facebook Page, website... Click here to see how to add/edit a description.

3. Add keywords as your group tags to help people understand what your group is about and allow people to find it in the keyword lists (if your group privacy setting is “public” or “closed”). Click here to see how to add/

edit tags.

4. Select the type which best defines your group activity to help people understand what your group is about. Click here to see how to edit group type.

5. Upload a cover photo. As the cover photo is always at the top of your group and is the first thing people will see when they visit your group, you can use it to let people know what your group is about and publish im-portant information like for an event, a promotion or a notification. A compelling cover can engage better your members. Click here to see how to upload a group cover.

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5.2 Members Management and Engagement

• Grow your group To have an active and engaging group, you need to get members who are interested and willing to participate. You can apply 4 best practices to recruit members:

1. Invite people to join your group with their email address. Click here to see how to add/invite people.

2. Encourage your current members to add new members.

3. Add your group link to your website and email signature to let more people discover your group.

4. Promote your group in your website, blog, social media, forum, video, Live Video and printed materials (ex. with a QR code) like a flyer, brochure ...

• Turn on membership approval setting To make sure as much as possible that no spammers or fake accounts join your group, it’s recommended to turn

on membership approval setting. So every time before someone joins your group, an admin or a moderator must approve it first. Click here to see how to turn

on membership approval setting.

• Check pending members’ backgroundTo make sure as much as possible that no spammers or fake accounts join your group, before approving any pending members, you can check their background first. Take a look at their personal profile, timeline, when they joined Facebook, how many groups they have joined, how many friends they have in your group and how many mutual friends you have together. Click here to see

how to approve pending members.

Use member request settings (if your group has this feature) to ask pending members questions and set priority criteria like places, work and education to get more information about them. Click here to see how to use

member request settings.

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• Welcome new members Once there are new members in your group, you can write a post to welcome them.

As your group is still new to them, it’s time to let them know more about it. You can ask them to introduce themselves, so they can write their first post or comment in your group and get known by other members. When writing your welcome message, it’s also a good occasion to inform all your members about something new in your group, your organization, your product, and service...

To make sure your new members see your welcome message, tag them in your post so they will get notified. Click here to see how to tag members in your post.

• React, comment and reply When your members write a post or comment, you should interact accordingly to engage with them. React on their posts or comments to give your emotion and

attitude feedback. Leave a comment or reply to a comment to give your help, opinion, idea and develop the conversation. You can also tag other members in your comments or replies to invite them to join the conversation (it’s the same as tagging someone in your post). Click here to see how to react, comment and reply. Click here to

see how to tag members in your post.

• Tag membersBy tagging members in your posts, comments, photos, videos and albums, you can increase your group engagement. You invite your members to have a look, react or comment and the tagged members will get notified and know you have tagged them. Other members can also know who the tagged members are as there are links to their profiles.

You can tag new members to welcome them. You can tag your friends or group influencers to ask them a question and start a conversation. You can also tag inactive members to invite them to participate in your

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group activity.

When there are many comments in a post, by tagging members you let them know you are talking to them and they can follow the conversation.

Tagging members in photos, videos and albums is fun. You can help members know better each other, as they appear in the photo/video/album and their names and photos match.

You can also encourage your members to use “tagging” to start a conversation and build relationship with each other. Click here to learn more about tagging. Click here to see how to tag members in a post.

Click here to see how to tag members in a photo.

Click here to see how to tag members in a video.

Click here to see how to tag members in an album.

• Remove and block members When a member doesn’t belong to your group (ex. they have quitted your club or membership program), you can remove him or her from your group.

You can also remove inactive members after trying to engage them (ex. tagging them, sending them message...), for they may have stopped using Facebook or they may have fake accounts.

Regarding the members who don’t respect the group guideline, annoy other members or spam in the group, you can remove and block them to ensure they won’t be able to join your group again.

Click here to see how to remove a member.

Click here to see how to block a member.

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5.3 Group Moderation

• Make a group guideline To let your members know what they can and can’t do and to make your group admins and moderators do their jobs easier, you can make a group guideline. You can add it to your group description, upload it in group files, create a doc or write a post and pin it. Develop and update it as your group grows. Click here to see how to edit group description. Click here to see how to upload a file.

Click here to see how to create a doc.

Click here to see how to write and edit a post.

Click here to see how to pin a post. • Turn on post approval setting To ensure there is no spam, undesired or irrelevant post in your group, it’s recommended to turn on post approval setting. So every post needs to be approved by an admin or moderator before being published. Click

here to see how to turn on post approval setting.

• Have more than one admin and moderator When your group is growing and becomes more active, you should have more admins and moderators to approve new members, posts and moderate group comments. Click here to see how to make someone admin/modera-

tor. Click here to see how to remove someone as admin/moderator.

• Create a group for admins and moderators You can create a group only for group admins and mod-erators to discuss group moderation and management issues. To protect group information, you can choose “closed” or “secret” as privacy setting. Click here to see how

to create a group. Click here to see how to change privacy setting.

• Make a guideline and a schedule for admins and moderators

You can make a guideline to let your admins and moderators know what they should do and how they can do it for moderation.

To ensure there is always an admin or moderator online,

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5.3 Group Moderation

you can make a schedule to let them know when and who will be on duty.

• Let your members participate in group moderation You can write a post or add an article in your group guideline to let your members know they are welcome to participate in group moderation. They can report a post, a comment or a member to group admins or moderators.

• Read all the comments Group comments moderation can be a difficult job, because they don’t need to be approved to be posted. Admins and moderators should follow and read every conversation to see if there are spams or undesired content in comments.

• Hide and delete Comments Sometimes, it’s better to hide comments, when they are off-topic content like promotion or sales pitch, links, pictures. When a comment is hidden, only the

commenter can see it and won’t know the comment is hidden. You can unhide it anytime.

For spam and malicious comments, you can directly delete them. You can also remove and block the commenter. Click here to see how to hide and delete a comment.

Click here to see how to remove and block a member.

• Use Admin Activity You can use admin activity to see who has approved a pending member or post. For some operations as pending member approval, you can also undo it. Click

here to see where to find “Admin Activity”.

• Check your group regularly To be informed of what happened in your group, you should check your group regularly. It’s recommended to do this every day or at least once per week. You can add your group to your “Shortcuts” menu for an easy access. Click here to see how to add a group to “Shortcuts”.

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5.4 Communication and Share

• Turn on notifications As you don’t want to miss any post in your group, you can turn on notifications and choose to get notified for all the posts. Click here to learn more about notifications. Click here

to see where to turn on notifications.

• Ask members to turn on notifications As you don’t want your members to miss any post in your group, you can ask them to turn on notifications and choose to get notified for all the posts. Click here to

learn more about notifications. Click here to see where to turn on

notifications.

• Allow your members to post A group is a place to discuss and share. It’s recom-mended to allow your members to post in your group. Click here to see how to set up posting permission.

• Pin a postPin the post which contains important information like group guideline, notice... so it can stay on the top of

the news feed and each member can see it immediately, once they visit your group. You can unpin it and pin another post. Click here to see how to pin a post.

• Write and share To start a conversation, you can publish a post in your group. You can express your thoughts or opinions, tell a story, share your experience, give advices, ask a question... You can add photos or video to your post to make it more appealling.

You can add a link to share useful, inspirational and fun stuff like tips, mindsets, how-tos, cases, studies, quotes, jokes... anything that is relevant and may interest your members. Put some words to explain what the content is about and why you share it.

You can add a location to set up a context for your post, especially when it is about an event or activity. You can also add what you are doing, how you are feeling and emojis to humanize your post.

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Tag members in your post (or on the photo/video) when they are part of your story. Tag members to invite them to read and participate in your conversation.

Click here to see how to write a post.

Click here to see how to add photos/video.

Click here to see how to add location and what you are doing/how you

are feeling.

Click here to learn more about tagging. Click here to see how to tag members in a post.

Click here to see how to tag members in a photo.

Click here to see how to tag members in a video.

Click here to see how to tag members in an album. • Create albumsAlbums are important archives for group photos and videos. You can create albums by event, date, photo/video theme... so your members can find and view easily photos and videos. Click here to see how to create an

album.

• Upload files and create docsFiles and docs are important archives for group files like guideline, contact list, report, study, ebook ... Upload files to build your group references and library and let your members find and download them easily. Click here to

see how to upload files.

Like uploading files, you can also create docs. The advantage is that your members can read it directly and also edit it (if you allow your members to post in your group.) It’s good for teamwork and collaboration. Click

here to see how to set up posting permission. Click here to see how to

create a doc.

• Use Poll Group poll is an awesome tool to collect your members’ votes. You can use it to increase members’ participation and get their feedbacks and opinions.

When creating a poll, choose a question that your group members care about. Explain to your members why you

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have created this poll and how you will use their responses. Select the appropriate form: each member can vote only for one option or multiple options. You can let your members add new options and you may get new ideas. Click here to see how to create a poll.

• Hold theme activity To enrich group activity, create expectation and increase engagement, you can hold theme activity like contest, webinar with live video, topic discussion... If they are regular and fixed activities, you can add them in your group description, file or in a pinned post.

Click here to see how to create a Live Video.

Click here to see how to edit group description.

Click here to see how to pin a post.

• Create eventEvents are a practical tool when you need to inform your members about your online or offline activity, like a webinar, workshop, meetup, party, festival ...

By sending your members an invitation, they will get notified. This tool can help you know how many members will, may or can’t attend, so you can plan and prepare in advance.

You can create discussion or share information in the event news feed before, during and after an event. All the upcoming and past events are archived in your group. Click here to see how to create and manage group events.

• Live Video Live videos are a great tool to create a real-time connection. Videos contain more information: people can see you, the environment and hear your voice... With live video, you can make your audience feel like they are just by your side and you are talking to them face in face.

You can inform your members ahead of time, so they can be prepared to watch your live. Before starting your live, make sure you have a strong internet connection

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and all the devices (camera and micro) work well. Write a catchy description to capture your members’ attention and help them understand what your broadcast is about.

When doing live, say hello and respond to your commenters by name. Broadcast for a longer period to reach more members. It’s recommended to go live for at least 10 minutes. Before you finish your live, use closing line like “Thanks for watching!” or “I’ll be going live again soon.”

You can use live videos for a hot topic discussion, Q&A, interview, performance (ex. singing, playing an instru-ment...), behind-the-scenes, demo ... Be creative and have fun with your members. Click here to see how to go live.

• Follow up conversation When you start or participate in a conversation, you should follow up to keep it going. If there are questions you can’t answer or information you don’t have, you can

come back to the conversation later. If you can’t find a conversation, you can search keywords or names in the search. Click here to see how to use search.

• React, comment and reply When your members start an activity (posting, adding photos, going live, upload a file...), you should react, comment and reply accordingly to show your interest, support, endorsement and to engage with them. Click

here to see how to react, comment and reply.

• Organize posts with discussion topics If your group has discussion topics, you should use this feature to organize your group posts. Click here to see how to

use discussion topics.

• Use search Group search is a great tool. You can use it to find all the posts which contain a keyword or come from a member. You can use it for a research, a conversation follow-up... Click here to see how to use search.

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Note: about menu layout

For some Facebook users, you may have a different group menu layout as shown below. But all the operations mentioned in this guide remain the same as for the older version of layout.

See the menu here.

See the menu here.

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