citizen's charter manual -...

Laguna Lake Development Authority

CITIZEN’S CHARTER (A Guidebook on LLDA’s Frontline Services)

National Ecology Center, East Avenue, Diliman, Quezon City

Laguna Lake Development Authority

Citizen’s Charter (A Guidebook on LLDA’s Frontline Services)

July 2018

Edition 3.0

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Page i

Chairperson, Board of Directors

Message

It is laudable that the Laguna Lake Development Authority has revised its Citizen’s Charter in its continuing pursuit of transparent, efficient, and on-time delivery of services to its clientele and stakeholders.

The LLDA’s Citizen’s Charter, as amended, manifests the Authority’s mission

to provide efficient and effective services to the public. This handy “Guidebook on LLDA’s Frontline Services” facilitates easy understanding of system-wide processes. The simplified frontline procedures and enhanced service standards assure the public of fast and quality services. This will help build trust and confidence in the government service in general and the LLDA in particular.

I commend the LLDA on this initiative. Let us continue working together as

exemplary public servants!

ROY A. CIMATU

Page ii

General Manager

Message

The Citizen’s Charter that we have judiciously formulated in the Laguna Lake

Development Authority (LLDA) will set into motion our strategies to re-engineer transaction systems and procedures that will drastically trim down the processing time involved in our delivery of services for the benefit of the communities that we serve.

In line with President Rodrigo Roa Duterte’s Ambisyon 2040 that aims

Filipinos to live in a high trust society, I am sure, we will immediately show positive results to shorten processing time in the delivery of services, facilitate bureaucratic requirements, and smooth implementation of our mandate. This would reduce the cost of governance, double our outputs, increase our savings and improve the overall business climate and further spearhead the developmental thrust of LLDA.

Likewise, all offices are required to post their respective workflow charts on

areas visible to the public which indicate the services client need, the persons to be approached as well as the time to finish the transaction. This would assure the delivery of our key frontline services in utmost integrity, transparency and accountability.

Let us work together to make this difference.

JAIME C. MEDINA

“Ang LLDA: Tamang Proseso. Mabilis na Serbisyo. Tapat sa Trabaho.”

Page iii

Table of Contents

MESSAGES

Chairperson, Board of Directors ........................................................................... i

General Manager ................................................................................................ ii TABLE OF CONTENTS.................................................................................................III ABBREVIATIONS ....................................................................................................... IV AGENCY PROFILE ...................................................................................................... 1 HISTORY .................................................................................................................. 1 MANDATE ................................................................................................................. 1 VISION ..................................................................................................................... 2 MISSION ................................................................................................................... 2 CORE VALUES .......................................................................................................... 2 QUALITY POLICY ....................................................................................................... 3 PERFORMANCE PLEDGE ............................................................................................ 4 FRONTLINE SERVICES

LLDA Clearance .................................................................................................. 6

LLDA Clearance Exemption ................................................................................ 9

LLDA Clearance Expansion .............................................................................. 11

LLDA Clearance Amendment ............................................................................ 13

Discharge Permit (New Application) .................................................................. 15

Discharge Permit (Renewal) ............................................................................. 18

Revalidation of Discharge Permit (Long-term Permit) ....................................... 21

Accreditation of Pollution Control Officers ......................................................... 23

Survey Services for Shoreland Areas ............................................................... 25

Laboratory Services .......................................................................................... 28

FEEDBACK AND REDRESS MECHANISM ..................................................................... 31

Page iv

Abbreviations

BCGS - Bureau of Coast and Geodetic Surveys BIR - Bureau of Internal Revenue BOD - Biochemical Oxygen Demand BR - Board Resolution CDA - Cooperative Development Authority COC - Chain of Custody CPD - Clearances and Permits Division DP - Discharge Permit ECO - Environmental Compliance Office ELRD - Environmental Laboratory and Research Division ERD - Environmental Regulations Department FD - Finance Division GM - General Manager LC - LLDA Clearance LLDA - Laguna Lake Development Authority NOV - Notice of Violation OGM - Office of the General Manager PCO - Pollution Control Officer ROLA - Results of Laboratory Analysis SEC - Securities and Exchange Commission SMO - Shoreland Management Office SMR - Self-Monitoring Report TCT - Transfer Certificate of Title TSS - Total Suspended Solids

Page v

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Agency Profile

Laguna Lake Development Authority (LLDA) is a quasi-government agency. Established in 1966, its geographical mandate covers the Provinces of Laguna and Rizal; Tanauan City, Sto. Tomas, and Malvar in the Province of Batangas; Silang, Carmona, General Mariano Alvarez, and Tagaytay City in the Province of Cavite; Lucban, Quezon; cities of Taguig, Caloocan, Pasig, Quezon, Pasay, Muntinlupa, Manila, and Marikina, including the municipality of Pateros, all in Metro Manila.

History

The LLDA was organized by virtue of Republic Act No. 4850 as amended by Presidential Decree 813 and Executive Order 927 as a quasi-government agency with regulatory and proprietary functions including environmental protection and jurisdiction over the lake basin’s surface water. In 1993, through Executive Order 149, the administrative supervision over LLDA was transferred from the Office of the President to the Department of Environment and Natural Resources (DENR).

Mandate

“To promote and accelerate the development and balanced growth of the Laguna Lake area and the surrounding provinces, cities and towns hereinafter referred to as the region, within the context of the national and regional plans and policies for social and economic development and to carry out the development of the Laguna Lake region with due regard and adequate provisions for environmental management and control, preservation of the quality of human life and ecological systems, and the prevention of undue ecological disturbances, deterioration and pollution.”

Vision

“By 2040, the Laguna de Bay Basin is an ecologically balanced resource that fosters vibrant economic development and sustains the needs of the present and future generations through the participation of empowered and responsible stakeholders.”

Mission

“To manage, develop and transform the Laguna de Bay Region into a vibrant economic zone through conservation of lake basin resources and good governance with the participation of empowered and responsible stakeholders.”

Core Values

Love of the

Environment

- “We, together with the participation of the empowered and responsible stakeholders, are foremost advocates of environmental protection and sustainable development in this day and age of climate change.”

Leadership /

Professionalism

- “We adhere to the highest standards of civil service and professional meritocracy.”

Disciplined /

Science-Driven

- “We believe in empirically-driven and science-based environmental governance and management.”

Adaptability /

Innovativeness

- “We believe in change management and the value of innovation and creativity.”

Quality Policy

“As the only lake basin Authority in the country, a member of the International Living Lakes Network and one of the founding members of Network of Asian River Basin

Organizations (NARBO), we commit to:

Lead the sustainable development in the Laguna de Bay Region through

effective and strict enforcement of water resources management laws;

Lead and continually improve our service delivery systems based on a certified

quality management system for the satisfaction and trust of our stakeholders;

Develop and implement empirically-driven and science-based processes and

decisions; and

Adhere to legal requirements and other policies that serve to maintain the

highest standards of the civil service.

“Ibalik ang Diwa ng Lawa”

Performance Pledge

We, the officials and employees of the Laguna Lake Development Authority,

commit to:

Love to serve you promptly and with utmost courtesy by our dedicated

personnel with proper identification from Monday to Friday, 7:30 AM to 5:00 PM;

Listen to your needs through our client feedback management system and

respond to your complaints about our services within the day;

Develop, implement, and improve a transparent public service delivery

system with utmost effectiveness and efficiency; and

Adhere to the highest degree of standards for government service.

“Tuwid, Tapat, at Tamang paglilingkod para sa Bayan”

FRONTLINE SERVICES

LLDA Clearance

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday to Friday, 7:30 AM to 5:00 PM

WHO MAY AVAIL OF THE SERVICE:

Persons, natural or juridical, with existing and/or new development projects and activities within the Laguna de Bay Region (LLDA BR No. 408, s. 2011)

WHAT ARE THE REQUIREMENTS:

1. Duly accomplished and notarized Application Form. 2. Photocopy of Environmental Compliance Certificate OR Certificate of Non-

Coverage, whichever is applicable. 3. Photocopy of SEC-approved Articles of Incorporation (for corporation) OR

Articles of Cooperative duly approved by CDA (for cooperative) OR valid Certificate of Business Registration from the Department of Trade and Industry (for single proprietorship).

4. Locational Clearance, if available; otherwise, the same shall be included as LC condition.

5. Photocopy of Environmental Impact Assessment, Initial Environmental Examination, OR Project Description/Engineer’s Report, whichever is applicable.

6. Photocopy of plans (site development plan, vicinity plan, and drainage/sewer plan) signed by a duly-licensed professional.

Note: The original copies of foregoing requirements shall be presented during submission for authentication purposes. However, if the original copy of the document is not available, a certified true copy thereof from respective government agencies should be presented.

EXISTING FEES (as of July 2018):

Type of Fees Amount, in PHP

Processing Fee

LLDA Clearance 1,600.00

Regulatory Fee

A. Industrial Establishment/Infrastructure Projects/ Other Similar Projects

With capital investment of PHP 5 Million and below 1,800.00

More than PHP 5 Million 360.00 per Million

B. Agro-industrial establishment

B.1 Piggery 1,000 heads or less 1,800.00 More than 1,000 heads 1.80 per head

B.2 Poultry Farm

Type of Fees Amount, in PHP 7,000 birds or less 1,400.00 More than 7,000 birds 0.20 per bird

B.3 Duck Farm 2,800 ducks or less 1,400.00 More than 2,800 ducks 0.50 per duck

B.4 Cattle Farm 100 heads or less 1,400.00 More than 100 heads 14.00 per head

C. Housing and Development

C.1 Subdivision

10 has or less 1,800.00 More than 10 has 180.00 per ha

C.2 Townhouses, villas/other cluster housing units

20 units or less 1,800.00 More than 20 units 90.00 per unit

C.3 Condominium 1,000 sq.m floor area or less 1,800.00 More than 1,000 sq.m floor area 1.80 per sq. m.

C.4 Hotel/Motel 1,000 square meters floor area or less 1,800.00 More than 1,000 square meters floor area 1.80 per sq. m.

D. Institution

D.1 School 1,500 sq.m floor area or less 1,400.00 More than 1,500 sq.m floor area 1.20 per sq. m.

D.2 Hospital 1,000 sq.m floor area or less 1,800.00 More than 1,000 sq. m. floor area 1.80 per sq. m.

D.3 Memorial Park/Cemetery

10 has or less 1,800.00

More than 10 has 180.00 per ha

D.4. Wet and dry / market (palengke)

100 stalls or less 1,800.00 More than 100 stalls 18.00 per stall

D.5 Supermarket/shopping center, indoor recreation facilities, (gyms, cinema, etc) commercial establishments

1,000 sq.m floor area or less 1,800.00 More than 1,000 sq.m floor area 1.80 per sq. m.

D.6 Restaurant/fastfood 200 sq.m. floor area or less 1,800.00 More than 200 sq.m. 9.00 per sq. m.

E. Quarrying/Resource Extractive Industries Less than P 5M (project cost) 1,800.00 More than P 5M 360 per Million

F.Industrial Subdivision Less than P 5M (development cost) 1,800.00 More than P 5M 360 per Million

G. Theme Parks, Malls,Golf Courses 7.20 per sq. m. H. Land Transport Terminals / Parking Areas

50 vehicles or less 1,800.00 More than 50 vehicles 36.00 per unit

I. Warehouse/Storage Facilities (hazardous waste) 500 sq.m. floor area or less 1,800.00 More than 500 sq. m. floor area 3.60 per sq. m.

HOW TO AVAIL THE SERVICE:

C L I E N T LLDA

Step Activity Activity Person

Responsible Duration

1 Submits accomplished application form and necessary requirements.

Evaluates accomplished application form, necessary requirements, and assesses fees.

CPD Staff 30 minutes

2 Proceeds to FD for the payment of corresponding fees.

Reviews and approves assessment

Receives payment and issues Official Receipt.

Accountant / FD Chief

Cashier

15 minutes

3 Returns to CPD for submission of application form and proof of payment.

Receives application form and proof of payment.


4 Conducts inspection and prepares inspection report.

CPD Staff

2 working days

5 Evaluates and processes application for LC.

Case Handler

1 working day

6 Reviews inspection report and application.

If approved, recommends approval of LC and proceed to next step.

If disapproved, prepares Notice of Denial.

CPD Chief / ERD

Manager

30 minutes

7 Approves LC / signs Notice of Denial.

OGM / General Manager

30 minutes

8 Receives LC / Notice of Denial

Releases approved LC / Notice of Denial.


PROCESSING PERIOD: 20 working days NOTES:

1. The foregoing process applies to application with complete requirements and without pending case.

2. Application forms are available from www.llda.gov.ph or frontline desk.

3. In How to Avail the Service section, “Duration” refers to the time allotted for each activity, excluding queuing time. Processing Period refers to the time from the acceptance of duly accomplished application form up to the approval of the same, including queuing time.

LLDA Clearance Exemption




Persons, natural or juridical, with existing and/or new development projects and activities in the Laguna de Bay Region, who are not required to secure LLDA Clearance.


1. Duly accomplished and notarized Application Form. 2. Photocopy of vicinity map. 3. Photocopy of SEC-approved Articles of Incorporation (for corporation) OR

Articles of Cooperative duly approved by CDA (for cooperative) OR valid Certificate of Business Registration from the Department of Trade and Industry (for single proprietorship), OR certification that business is classified as a Barangay Micro Business Enterprise

Note: The original copies of foregoing requirements shall be presented during submission for authentication purposes. However, if the original copy of the document is not available, a certified true copy thereof from respective government agencies should be presented. EXISTING FEES (as of July 2018):

Processing Fee - PHP 1,600.00 Exemption Fee - 1,400.00


C L I E N T LLDA










Cashier

15 minutes




5 Evaluates and processes application for LC Exemption.

Case Handler 1 working day

6 Reviews application.

If approved, signs LC Exemption and proceed to next step.


CPD Chief / ERD Manager

30 minutes



30 minutes

8 Receives LC Exemption / Notice of Denial

Releases approved LC Exemption / Notice of Denial.


PROCESSING PERIOD: 7 working days

NOTES:




LLDA Clearance Expansion




Persons, natural or juridical, with existing and/or new development projects and activities in the Laguna de Bay Region requesting for and/or required to secure LC Expansion from the LLDA.


1. Duly accomplished and notarized Application Form. 2. Photocopy of Environmental Compliance Certificate OR Certificate of Non-

Coverage, whichever is applicable. 3. Photocopy of latest General Information Sheet (for corporation) OR latest

Articles of Cooperative duly approved by CDA (for cooperative). 4. Photocopy of Environmental Impact Assessment, Initial Environmental

Examination, OR Project Description/Engineer’s Report, whichever is applicable.

5. Photocopy of plans (site development plan, vicinity plan, and drainage/sewer plan) duly signed by a licensed professional.

6. Copy of previously-issued LLDA Clearance. Note: The original copies of foregoing requirements shall be presented during submission for authentication purposes. However, if the original copy of the document is not available, a certified true copy thereof from respective government agencies should be presented.


Processing Fee - PHP 1,600.00 Regulatory Fee - Refer to Regulatory Fees for LC


C L I E N T LLDA






C L I E N T LLDA







Cashier

15 minutes




4 Conducts inspection and prepares inspection report.

CPD Staff

2 working days

5 Evaluates and processes application for LC Expansion.

Case Handler

1 working day

6 Reviews inspection report and application.

If approved, recommends approval of LC Expansion and proceed to next step.


CPD Chief / ERD

Manager

30 minutes



30 minutes

8 Receives LC Expansion / Notice of Denial

Releases approved LC Expansion / Notice of Denial.



NOTES:




LLDA Clearance Amendment




Persons, natural or juridical, with existing and/or new development projects and activities in the Laguna de Bay Region requesting for Amendment of issued LC from the LLDA due to change of corporate/business name or change of ownership.


1. Duly accomplished and notarized Application Form. 2. Photocopy of amended Environmental Compliance Certificate OR

Certificate of Non-Coverage, whichever is applicable. 3. Photocopy of amended SEC-approved Articles of Incorporation (for

corporation) OR Articles of Cooperative duly approved by CDA (for cooperative) OR valid Certificate of Business Registration from the Department of Trade and Industry (for single proprietorship).

4. Copy of previously-issued LLDA Clearance. Note: The original copies of foregoing requirements shall be presented during submission. However, if the original copy of the document is not available, a certified true copy thereof from respective government agencies should be presented.


Processing Fee - not applicable Amendment Fee - PHP 1,800.00


C L I E N T LLDA










Cashier

15 minutes

C L I E N T LLDA






4 Evaluates and processes application for LC Amendment.

Case Handler 1 working day


If approved, signs LC Amendment and proceed to next step.


CPD Chief / ERD Manager

30 minutes



30 minutes

7 Receives LC Amendment / Notice of Denial

Releases approved LC Amendment / Notice of Denial.



NOTES:




Discharge Permit (New Application)




Persons, natural or juridical, who has the potential to discharge or discharging regulated effluent or liquid wastes located within the Laguna de Bay Region, whether new or existing development projects, installations and activities that are required to secure a Discharge Permit, pursuant to LLDA Board Resolution No. 322 series of 2007 or the Modified Wastewater Charge System in the Laguna de Bay Region.


1. Duly accomplished and notarized Application Form.

2. Photocopy of LLDA Clearance.

3. Water bills/readings for the last three (3) months registered in the name of the applicant.

4. Water Treatment Facility and Drainage Plan layout, with complete specifications of the treatment process.

5. Engineer’s Report/Technical Report, which includes the following information:

The declaration of production capacity stating the quantity or volume and the generic name(s) of product, the nature and character of applicant’s waste, its chemical composition, total daily volume of discharge of raw waste, treatment process, and estimate treatment efficiency; and

The total daily volume of water composition and discharge of finally treated waste or effluent

EXISTING FEES (as of July 2018) :

A. Processing fee : PHP 5,000.00

B. Fixed fee : depending on the water volume, to wit:

B.1 Conventional Pollutants

Small Scale, less than 30m3/day : PHP 8,000.00

Medium Scale, 30 to 150m3/day : 16,000.00

Large Scale, more than 150m3/day : 24,000.00

B.2 With Heavy Metals

Medium Scale, 150m3/day or less : PHP 16,000.00


C. Variable Fee (BOD and TSS as the EUF charging parameters)

Within the effluent standards : PHP 5.00 per kg of BOD or TSS

Exceeding the standards : PHP 30.00 per kg of BOD or TSS


C L I E N T LLDA










Cashier

15 minutes




4 Schedules, and conducts inspection; and collects waste water samples

SMD Staff 1 working day

5 Analyses samples and prepares ROLA.

ELRD Staff 10-15 working days

6 Reviews and approves ROLA and transmits the same to SMD.

Head, ELRD

30 minutes

7 Processes application for DP

Case Handler

1 working day


If approved, recommends approval of DP and proceed to next step.


CPD Chief / ERD

Manager

30 minutes

9 Approves DP / signs Notice of Denial.


30 minutes

10 Receives DP / Notice of Denial

Releases approved DP / Notice of Denial.



NOTES:



3. In case of non-compliance to the applicable effluent standards, the results of evaluation shall be endorsed to ED for the preparation and issuance of NOV. The NOV shall also state that the application is held in abeyance pending compliance with the effluent regulations.

4. In the How to Avail the Service section, “Duration” refers to the time allotted for each activity, excluding queuing time. Processing Period refers to the time from the acceptance of duly accomplished application form up to the approval of the same, including queuing time.

Discharge Permit (Renewal)




Persons, natural or juridical, who has the potential to discharge or discharging regulated effluent or liquid wastes located within the Laguna de Bay Region, whether new or existing development projects, installations and activities that are required to secure a Discharge Permit, pursuant to LLDA Board Resolution No. 322 series of 2007 or the Modified Wastewater Charge System in the Laguna de Bay Region.


Duly accomplished and notarized Application Form.















C L I E N T LLDA






C L I E N T LLDA







Cashier

30 minutes


Receives application form, proof of payment and processes application for DP Exemption.



If approved, recommends approval of renewal of DP and proceed to next step.


CPD Chief / ERD

Manager

30 minutes

5 Approves renewal of DP / signs Notice of Denial.


30 minutes

6 Receives DP / Notice of Denial

Releases approved DP / Notice of Denial.



NOTES:



3. Proof of compliance to permits conditions, such as certificate of attendance to PCO seminar, submission of SMR, among others, shall be presented during submission of renewal application.

4. Establishment shall be subject to compliance monitoring prior to the renewal of the DP.

a. For processing of applications with effluent discharge, compliance monitoring report within the last twelve (12) months indicating compliance with the effluent standards shall be used as basis in the processing of application for renewal of discharge permit.

b. For processing of applications without effluent discharge (i.e., potential discharger), the monitoring report within the last two (2) years indicating

compliance thereof shall be used as basis in the processing of application for renewal of discharge permit.


Revalidation of Discharge Permit (Long-

Term Permit)


Monday to Friday, 7:30 am to 5:00 pm


Persons, natural or juridical, discharging regulated effluent or liquid wastes located within the Laguna de Bay Region, with an LLDA-issued Discharge Permit and are subject of re-validation.


1. Duly accomplished Application Form.. 2. Original copy of the LLDA-issued Discharge Permit















C L I E N T LLDA










Cashier

15 minutes


Receives application form, proof of payment and processes revalidation of DP.


4 Reviews application revalidation.

If approved, approves revalidation and proceed to next step.


CPD Chief / ERD

Manager

15 minutes

5 Receives revalidated DP / Notice of Denial

Releases revalidated DP / Notice of Denial.


PROCESSING PERIOD: 1 working day NOTES:



3. In How to Avail the Service section, “Duration” refers to the time allotted

for each activity, excluding queuing time. Processing Period refers to the time from the acceptance of duly accomplished application form up to the approval of the same, including queuing time.

Accreditation of Pollution Control

Officers

SCHEDULE OF AVAILABILITY OF SERVICE :

Monday to Friday, 7:30 am to 5:00 pm

WHO MAY AVAIL OF THE SERVICE :

Designated Pollution Control Officers of the establishment, with written designation, possessing any of the following minimum qualifications, as follows:

1. Licensed Engineer of appropriate discipline; or a graduate of any four (4) year course.

2. Has been in the company for the past three (3) years in a supervisory position.

3. Owner or Manager of the establishment, regardless of professional qualifications.



2. Photocopy of Certificate of Attendance from the Continuing Environmental Education Program (CEEP) conducted by the LLDA within the last three (3) months. The original copy shall be presented during submission of application for authentication.

EXISTING FEE (as of July 2018) :

Accreditation Fee : P 700.00, inclusive of PCO ID to be issued once approved.


C L I E N T LLDA





ECO Staff 30 minutes

C L I E N T LLDA







Cashier

15 minutes


Receives application form, proof of payment and processes application for accreditation.


4 Reviews application for accreditation.

If approved, signs Certificate of Accreditation and proceed to next step.


ERD Manager

30 minutes

5 Receives Certificate of Accreditation / Notice of Denial

Releases Certification of Accreditation / Notice of Denial.


PROCESSING PERIOD: 3 working days NOTES:




Survey Services for Shoreland Areas


Monday to Friday, 7:30 am to 5:00 pm WHO MAY AVAIL OF THE SERVICE:

Persons, natural or juridical, who would like to avail the service WHAT ARE THE REQUIREMENTS: Shoreland – LLDA Clearance

1. Duly accomplished Technical Services Requisition Form. 2. Location plan with clear technical descriptions signed by a licensed Geodetic

Engineer. 3. Vicinity map, preferably Google Map print-out with identifiable landmarks and

street names. 4. Copy of TCT (for titled area) OR Tax Declaration (for untitled area) 5. Contract of Lease, if applicable.

Shoreland – Land Titling (Administrative Process)


2. Location plan with clear technical descriptions signed by a licensed Geodetic Engineer.

3. Photocopy of Tax Declaration under the name of the applicant. If the Tax Declaration is not under the name of the applicant, provide supporting documents (Deed of Sale, Deed of Donation, Deed of Extra-Judicial Settlement, among others) that will prove relationship of the applicant to the claimant named in the Tax Declaration.

4. Vicinity map, preferably Google Map print-out with identifiable landmarks and street names.

Note: The original copies of foregoing requirements shall be presented during submission. However, if the original copy of the document is not available, a certified true copy thereof from respective government agencies should be presented.


Area Determination Step increment of P 500 for

every 1,500 sq. m

30,001 – 50,000 sq. m. (5 has) 10,800.00

10,001 - 30,000 sq. m. (3 has) 10,300.00

5,001 – 10,000 sq. m. (1 has) 9,800.00

2,001 – 5,000 sq. m. 9,300.00

501 – 2,000 sq. m. 8,800.00

500 sq. m. and below 8,300.00

Verification of 12.50 meters elevation

Step increment of P1,000 for every 1 hectare

20,001 sq. m. – 50,000 sq. m. 12,800.00 5,001 sq. m. – 20,000 sq. m. 9,800.00

5,000 sq. m. and below 8,300.00


C L I E N T LLDA





SMO Staff 30 minutes





Cashier

15 minutes

3 Returns to SMO for submission of application form and proof of payment.



4 Conducts inspection and prepares survey report, BCGS map plotting, Certification and other related documents.

SMO Staff

3 working days

C L I E N T LLDA



6 Reviews survey report, BCGS map plotting, certification and other related documents.

If subject lot is above 12.50 meters elevation, recommends approval of Certification and proceed to next step.

If subject lot is below 12.50 meters elevation, prepares Notice of Denial.

SMO Head 30 minutes

7 Approves Certification / signs Notice of Denial.


30 minutes

8 Receives Certification / Notice of Denial

Releases Certification / Notice of Denial.



NOTES:

1. The foregoing process applies to application with complete requirements

and without pending case.

2. Technical Services Requisition Forms are available from www.llda.gov.ph or frontline desk.

3. When transacting with the Authority, representatives of applicants shall present Special Power of Authority (for corporation-applicant), or Authorization Letter (for individual applicants); and valid government-issued ID of the representative.


Laboratory Services


Physio-Chemical and Biological - Monday to Thursday-7:30 AM to 5:00 PM; Friday-7:30 AM to 3:00 PM

Microbiological - Monday to Wednesday-7:30 AM to 3:00 PM


Persons, natural or juridical, who wishes to avail of LLDA’s laboratory services


1. Duly accomplished Request for Analysis Form. 2. Water / Wastewater Sample (in standard container)

Samples should be properly labeled and sealed with masking tape. Label shall include the name of client, source of sample, date and time of collection. The LLDA laboratory can provide container for microbiological analysis.

Clients must call the laboratory for the schedule of submission of samples. In case the sample was not submitted on the planned date, re-scheduling of submission is required.

Clients should observe proper steps in the submission of samples (available at the LLDA Laboratory or LLDA website).


Parameter Amount, PHP

A. Physico-chemical

pH 200.00

COD 800.00

BOD5 900.00

DO 500.00

Ammonia 600.00

Nitrate 600.00

Inorganic Phosphate 600.00

Total Solids 600.00

Total Suspended Solids 600.00

Total Dissolved Solids 600.00


Conductivity 300.00

Color 200.00

Chloride 400.00

Alkalinity 400.00

Calcium hardness 400.00

Total hardness 400.00

Oil and grease 900.00

Parameter Sample

Preparation, PHP Instrumentation, PHP

B. Heavy Metals

Cadmium 1,000.00 500.00

Copper 1,000.00 500.00

Iron 1,000.00 500.00

Lead 1,000.00 500.00

Nickel 1,000.00 500.00

Zinc 1,000.00 500.00

Chromium, hexavalent 1,000.00 500.00


C. Biological Analyses

Zooplankton 400.00

Benthos 500.00

Phytoplankton 500.00

Chlorophyll “a” 500.00

Microbiological Analysis

Total coliform 600.00

Fecal coliform 500.00

Escherichia Coli 650.00

Drinking water 520.00

Heterotrophic Plate Count 425.00


C L I E N T LLDA



1 Provides schedule of endorsement of samples.

Confirms schedule of submission of samples and provides guidance on the collection and submission of samples.

ELRD Staff 30 minutes

C L I E N T LLDA



2 Submits samples with corresponding accomplished Chain of Custody (COC) Form.

Evaluates accomplished COC form and adequacy of samples.

Assesses fees.






Cashier

15 minutes

4 Returns to ELRD for submission of proof of payment.

Receives COC, proof of payment, and samples.

Analyses samples and processes ROLA.


10-15 working days

5 Reviews and approves ROLA.

ELRD Chief 30 minutes

6 Receives ROLA. Releases ROLA ELRD Staff 15 minutes

PROCESSING PERIOD:

1. Physico-Chemical Analysis – 10 Working Days 2. Heavy Metals – 15 Working Days 3. Microbiological Analysis – 10 Working Days 4. Biological Analysis:

a. Phytoplankton, Zooplankton, & Chlorophyll “a” – 10 working days b. Benthos – 15 working days

NOTE:


Feedback and Redress Mechanism

To help us improve or assess our services, you may send your comments, commendations, and complaints through the following:

1. Talk to our Officer of the Day at the Public Assistance Desk.

2. Accomplish the Feedback Form, which is available at the Public Assistance Desk.

3. Electronic mail at [email protected].

4. Call us at the following numbers:

Office of the General Manager - (02) 332-23-46

Office of the Assistant General Manager - (02) 376-40-67

Clearances & Permits Division - (02) 376-40-72 local 113

Shoreland Management Office - (02) 376-40-67

Administrative Division - (02) 376-40-61

5. Registered / ordinary mail addressed to:

Office of the General Manager

Laguna Lake Development Authority National Ecology Center, East Avenue, Diliman, Quezon City

citizen's charter manual -...

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