careers brochure
DESCRIPTION
TRANSCRIPT
Building a great company ... one person at a time.
Why just join a company whenyou can help build a great one?
GROWTH
OWNERSHIP
LEADERSHIP
“This business was built on integrity and offering personal service. We want to fulfill our customers’ needs by doing everything we can toguarantee they have a memorable experience.”
David Shiller Founder & Chairman
Building a great company... one person at a time!
3
table of contents
“Blinds To Go® culture is very strong. The commitment to the
company’s vision and the personal growth of each individual is firm.
I had no management experience when I started. Now, I’m running
a training store and am very confident in my ability to continue to grow.”
Apurva Patel, General Manager, Washington, DC
“After just three years with
BTG, I now have the
confidence to proudly
predict this is the
company I will retire with!
Unlimited opportunity for
advancement fuels my
passion to succeed ...
The support and constant
development by my BTG
peers compels me to mentor
others, promoting their
success as well as my own.
Every working day
makes me smile!”
Catherine Fisette, Sales and Development
Manager, Montreal
Who we areA leader in the home fashion industry 4
Why customers love usOur commitment to personal service 6
Careers at BTGA guide to career development 8
Management Training ProgramOur core leadership development programs 10
MLDP and BSAT ProgramAlternative leadership development programs 12
General Management CareersLeadership development for operating managers 14
4
TRANSFORMATIONAL BUSINESS MODEL
Manufacturers
Fabricators
Retail Shops
CONSUMER
Existing Industry Structure BTG Paradigm
The Blinds To Go® story begins in 1954with a young entrepreneur, DavidShiller, who left his job at a local house-
wares store to set out on his own. David wouldload up his family’s station wagon and drivehundreds of miles to sell homegoods door todoor. It was during these long trips that Davidlearned to go the extra mile to make a cus-tomer happy. This philosophy of old-fashionedcustomer service is the foundation of our leg-endary Blinds To Go® "red carpet" service.Our attention to customers has made us theleading retailer and manufacturer of windowblinds and shades in North America. Blinds To Go® superstores offer consumers thelargest selection of custom-made blinds andshades at low, factory-direct prices. Everysuperstore is staffed with an expertly trainedteam that works closely with customers to findcreative solutions for their window decoratingneeds. Our employees ensure every customeris 100% satisfied and their custom-made win-dow treatments are available for pick-up with-in 48 hours. Blinds To Go® brand blinds andshades are of the highest quality and are cur-rently manufactured in the company’s 100,000square foot plants in Lakewood, New Jerseyand Montreal, Quebec.The company currently operates over 120superstores throughout the eastern UnitedStates, the midwest and Canada under theBlinds To Go® brand name (except in Quebecwhere it operates under the Le Marché duStore™ brand name). Over the next four years, the company plans todouble its size by increasing sales in existingstores and continuing to expand throughoutthe midwest and southeast United States aswell as in existing markets.
A history of success makes us
who we are
5
“Blinds To Go®,
a leader in the
home fashion
industry, is very
profitable and
is rapidly expanding
across North America”
“…Catherine and Meredith discharged their responsibilities withthe utmost efficiency and courtesy. Their competent suggestionsand comments were very helpful, contributing to a pleasant shop-ping experience and total satisfaction…. I’ll soon be back for morepurchases for our bedroom. Furthermore, I will encourage myfriends to visit your store to take advantage of the impressivechoice you offer.”
- Magda Ferretti, BTG Customer, Washington, DC
6
“…Amid the hectic demands of the store, the manager took the time to explain what we needed, guided Bonnie (design consultant) patiently through the order, and contacted the contractor to clarify his measurements. It was the sort of customer interaction__and for Bonnie, I imagine, the sortof training interaction—that made us feel good to be doing business with Blinds To Go®.”
- Joshua Margolis, BTG Customer, Boston, MA
Best Value for the DollarFor fifty years, we have dedicated ourselves to providing the finest quality blinds and shades at the lowest, factory-direct prices – deliveredfast and custom made to our customers’ specifications. And since wemanufacture everything we sell, our customers are always guaranteedthe best quality, service and selection. That is why we have becomeNorth America’s largest and most trusted manufacturer and retailer ofblinds and shades.
World’s Largest SelectionWe proudly carry the finest and largest collection of styles and fabricsavailable anywhere! We travel the world for the best materials possible,and then manufacture the blinds and shades ourselves, making ourquality products fashionable and affordable.
Low, Factory-Direct PricesSince we manufacture everything we sell, the savings are astonishing!We cut out the middleman so our customers are guaranteed the lowestprices every day.
Expert Knowledge, ServiceSince blinds are our only business, we can guarantee expert knowledgeand the very best in service from our highly trained staff. All of our asso-ciates are graduates of our extensive BTG University training program,ensuring that they will cater to every need and detail in helping cus-tomers find the perfect solution for their windows.
Fastest DeliveryWe offer the fastest, factory-direct delivery available. Orders are sentdirectly from our showroom to our factory. Custom blinds, made exact-ly to specifications, are ready in as fast as 48 hours, versus the currentindustry standard of 4-6 weeks.
Lifetime GuaranteeIt’s simple – at Blinds To Go® we know we will provide quality productsbecause we are the manufacturer! That’s why our custom blinds andshades are backed by a lifetime guarantee.
Customer SatisfactionOur business was built on integrity and personal service. At Blinds To Go®,we strive to provide customers with our legendary “red carpet” service,guaranteeing our customers have a pleasurable experience. Ourcommitment to customer satisfaction is unmatched in the industry andhas been winning us loyal customers for fifty years.
Our commitment to personal service is
why customers love us
7
8
The development programs that guide your
Career at BTGA key component of our success is our commitment to developing and promoting our leaders internally. Thisensures that our leaders share our values and promote the unique culture that has made us successful. Ourgrowth creates many advancement opportunities, and to feed this growth, we need to attract and develop futureleaders. Thus, the need for our Management Training Program and our other development programs. The manycareer options available to college graduates can be seen below, beginning with our management training program.
“After graduating from university, I was looking for a management training
program where I would be able to build leadership and people management
skills – a program where I would be able to make an impact on the business
and the people around me. BTG provided hands on, personalized training to
help me succeed in that process. Three years later, I am a development
manager, continuing to build skills and impacting people everyday.”
Kate Quigley, Sales and Development Manager, New Jersey
Today’s management trainees are our future leaders. We expect our manage-ment trainees to grow rapidly into managers for our showrooms and to con-tinue to grow into district, regional and store support leaderships positions.
Building a great company... one person at a time.
MANAGEMENT TRAINEEDesign Consultant
INTERIM MANAGER
MANAGEMENT TRAINING PROGRAM
Regional Business Manager
Training Manager
District Manager
General Manager
Bran
dM
anag
emen
t
Peop
le
Reso
urce
s
Fina
nce
Info
rmat
ion
Syst
ems
Plan
t O
pera
tions
Supp
lyCh
ain
GENERAL MANAGEMENT
CAREERS STORE SUPPORT CENTER
CAREERS
MANUFACTURING MANAGEMENT
CAREERS
ALTERNATIVEDEVELOPMENT PROGRAMS
Business Support Analyst Training
(BSAT)
Manufacturing Leadership Development
(MLDP) }Sales & Development Manager
9
Everyone starts their career as a Design Consultant
We believe that the individual relationships that we establish in our showrooms with customers are the key driver of our business success. That is one of the reasons we insist that every person who joins the BTG familystart their career on the front line as a Design Consultant. Everyone gets to experience first hand what it takesto provide our customers the red-carpet service that makes us special. This store experience helps build a commoncompany culture focused on supporting our front-line customer service agent, the design consultant.
As a Design Consultant, you are the front line person responsible for implementing Blinds To Go®’s legendary customer service.Design Consultants begin by learning about our products, as well as how to effectively create and manage Blinds To Go®’s mostvalued resource, our customers. In this entrepreneurial role, you have the ability to not only create and build a life-long client,but also the rare opportunity to express your creativity throughout the selling process. Design Consultants have the ability to giveeach customer a truly positive experience by using their expertise in BTG products to meet the specific need of each customer.
Where you end up depends on your desire, drive and ability
“Over the last three and a half years I have developed the people
management skills to directly impact future leaders in the company.
It is amazing to see people grow into leadership roles in the company,
and know that I have contributed to their development. Each person
makes a difference, so we take the time to develop each person
individually. Together, we are learning from each other
and helping build a great company.”
Lilibeth Hernandez, General Manager, New York
For information: www.blindstogo.com • To apply: [email protected]
Throughout your career at Blinds To Go® you will have the opportunity to benefit from our substantial training and
development infrastructure, starting with Blinds To Go® University. As participants in the Management Training
Program, you will be able to participate in:
BLINDS TO GO® UNIVERSITYBTG University is a week-long training program that equips all new hireswith the tools to sell in our showrooms. New hires learn company culture,acquire product knowledge, build key relationships and leave BTGU withthe confidence necessary to start serving customers in one of our show-rooms.
Q-TEST EVALUATIONThe Q-Test evaluation is a standardized methodology developed by Blinds To Go® to help evaluate management skills and create anindividualized development plan to guide growth going forward.
BTG LEGENDS PROGRAMThe cornerstone of our management development, the Legends program,is an on-the-job accelerated apprenticeship where a management traineespends approximately eight weeks with a training manager in a designatedtraining store learning the fundamentals of general management.
BTG MBA PROGRAMMaking use of the case method learning techniques and jointly moderat-ed by development and operating managers, BTG MBA brings togethersmall teams of existing managers to share real experiences and best prac-tices. A BTG manager will rotate through several MBA sessions during thecourse of their career.
More development tools...
We recognize that people grow faster if they are put in a training-focused but“live” environment. And we know that you will grow faster if given clear devel-opment objectives and constant individual development feedback. We havecreated training-focused showrooms, under the leadership of general man-agers who excel in training, to accelerate the growth of our managementtrainees. As a management trainee, you will receive:
Weekly/monthly development feedback and objectives during scheduled sessions with your training manager.
Quarterly performance reviews by your district manager or regional business managers.
Periodic advice from your formal mentor. A mentor is a current manager who recently was in a similar position.
Quarterly development seminars led by regional business manager or senior managers.
Manag
em
ent Training
Pro
gram
Our core Leadership Development Program
Management Training Program
10
We bring on a carefully selected group of people who share our values and passion for building a great company.We start every new partner off at BTG University to build a common foundation. We provide structured trainingand individualized development feedback that allows everyone to grow at their own pace. At every stage of yourcareer, you will be given clear, concise development objectives and individualized feedback to help you grow.
PHASE KEY TRAINING STEPS ANTICIPATED DEVELOPMENT
Sales and customer • Mentorship by experienced managers • Build key relationships, formal and informal mentors
service training • Training store rotation • Develop ability to mentor new hires
• BTG University • Demonstrate ability to be a consistent top performer
• Gain foundation in business, business systems, culture
• Rotation into development seminars, • Demonstrate ability to increase businessworkshops, courses as needed
Showroom and people • Recruiting training• Gain ability to build team
development manager• Manager of showroom
• Demonstrate ability to develop new hires
• Develop ability to juggle multiple priorities
Management Training Program
Sales & DevelopmentManager
Interim Manager
Design ConsultantManagement Trainee
Individualized Development Feedback to Accelerate Growth
“I feel very fortunate to have found a company that is
willing to invest time in me and now is giving me
the opportunity to develop others and make them
successful. This has been a great balance
of working with people and a creative outlet, and
it continues to be a great learning experience.”
Maria Serrahima, Sales and Development Manager, Philadelphia
Building a great company... one person at a time.
Introductory • Formal management / • Gain exposure / perspective on key management Management Training leadership skills diagnosis (Q-test) / leadership challenges in people management Rotation
• Interim Manager in store • Identify key development needswith no other manager
Legends™ • Acting Manager under guidance • Learn/practice new managementProgram of “BTG Training Manager” techniques in a “safe environment”
• Develop management style and confidence
11
Manag
em
ent Training
Pro
gram
More tangible skills to acquire...
More advancement opportunities and rewards!
We expect our management trainees to develop skills and
advance into management positions fairly quickly. We
have a track record of helping talented, driven college
graduates grow into leadership positions with real
responsibilities within a few years of graduation. By the
time a management trainee has advanced to sales and
development manager, he/she has acquired highly valuable
management and leadership skills such as:
A graduate of our management-training program has a fairly complete set of core generalmanagement skills and is a candidate for one of our leadership development programs.
People managementTraining and developmentRecruitmentBusiness developmentPlanning and time management
Multi-tasking and prioritizationCoaching and mentoringPeople assessmentsRelationship buildingCritical thinking and analysis
With the rapid career advancement that Blinds To Go® provides, you can expectan equally rapid increase in your earnings. At Blinds To Go®, we believe in rewardingsuccess, and offer top tier competitive salaries and benefits as well as numerousfinancial incentives that reward individual, store and company success.
$ 90K
$ 80K
$ 70K
$ 60K
$ 50K
$ 40K
$ 30K
$ 20K
$ 10K
YEARS AFTER GRADUATION1 2 3 4 5
BTG
average recentgraduate salaries
Avg. Earning Potential of Recent Graduates
Earn
ings
“The emphasis on people
development is unlike anything I
had seen before. Feedback flows
openly among senior managers,
peers and design consultants. That
feedback, more than anything else,
has helped me to develop critical
skills necessary to run my region.”
Adolfo Criado, Regional BusinessManager, Washington, DC
For information: www.blindstogo.com • To apply: [email protected]
12 Building a great company... one person at a time.
MLD
P: M
anufacturing Le
adership
Deve
lop
ment P
rog
ram
We develop our manufacturing leaders in our
MLDP Manufacturing Leadership Development Program
Our MLDP builds on our highly successful Management Training Program, and gives graduates with broadcareer interest in manufacturing management or supply chain management an opportunity to quicklydevelop skills and assume a leadership position early in their career. Our MLDP is ideal for the engineer-ing graduate with an interest in leveraging core technical and problem solving skills into a leadership posi-tion in a people-intensive manufacturing environment.
KEY TRAINING STEPS ANTICIPATED DEVELOPMENT
MLDPStructure
Sales and CustomerService Training
PhaseOne
• [Timing dependent on growth]
• Rotation into other store
• Initial assignment in training store
• BTG University
• Develop key relations and formal and informal mentors
• Demonstrate ability to successfully mentor new hire on salesfloor
• Demonstrate ability to consistently be a top performer
• Foundation in BTG business, business system, culture
• Identify key development needs
• Broaden exposure and perspective on key management andleadership challenges in people management
IntroductoryManagement
Training Rotation
• Formal management / leadership skillstesting (Q-Test)
• Interim / acting manager in store with no other manager
Introduction toManufacturingManagement
PhaseTwo
• Acting Supervisor under guidance of “BTG Training Supervisor”
• Basic process training
• Develop people management and leadership skills
• Develop planning and multi-tasking skills
• Learn and practice supervision in “safe environment”
• Demonstrate ability to build team and develop people
• Demonstrate ability to meet cost, service, and quality requirements
Production Supervisor
Manufacturing or
Supply Chain
PhaseThree
• Cross-functional and multi-plant projects
• Assignments in production and non-productionareas
• Tailored to each individual
• Recruitment training
• Day-to-day manager of key productiondepartment
“I was amazed with the commitment BTG has to people development.
It almost sounded too good to be true during the interview process,
but once I came onboard I quickly realized how deep
the commitment really went!”
Jeff Bischak, Supply Chain Manager in Training
Phase One is in our showrooms and is focused on developing basic core people interaction skills and a broad base of relationships with the organization.
Phase Two is in our plant and is focused on developing basic manufacturing skills and core people management and development skills.
Phase Three is focused on developing advanced people-leadership skills and preparation for a leadership role as a production manager or a supply chain manager.
Our MLDP is organized in three phases, each with a different focus.
13For information: www.blindstogo.com • To apply: [email protected]
BSA
T: Busine
ss Sup
po
rt Analyst Training
Pro
gram
We develop cross-functional leaders in our
BSAT Business Support Analyst Training Program
Our BSAT Program builds on our highly successful Management Training Program, and gives graduateswith broad career and problem-solving in customer service and project management an opportunity toquickly develop general business skills and assume responsibility early in their career. Our BSAT Programis ideal for the graduate with a broad interest in business who wants to develop basic customer service andproblem solving skills.
From day one, you will be given clear objectives and be heldaccountable for business results as well as development objectives.Through all three phases a training manager, specifically focused onyour development, will mentor you.
Phase One is in our showrooms and is focused on developing basiccore people interaction skills and a broad base of relationship with theorganization.
Phase Two is primarily in our Business Support Group call centerand is focused on developing a broad range of skills necessary to sup-port our stores and customers.
Phase Three (optional) is focused on developing core people man-agement and leadership skills and prepares you for a leadership role atthe support center or the retail or manufacturing teams.
Our BSAT program consist of three phases:
KEY TRAINING STEPS ANTICIPATED DEVELOPMENT
BSATStructure
PhaseOne
• Identify key development needs
• Broaden exposure and perspective on key management andleadership challenges in people management
IntroductoryManagement TrainingRotation (Optional)
• Formal management / leadership skillstesting (Q-Test)
• Interim/acting manager in store with nomanager
Introduction toBusiness SupportCenter Operations
PhaseTwo
• Business Support Associate
• Manufacturing training
• Basic training (POS, Store Support, E-commerce)
• Develop people management and leadership skills
• Develop multi-tasking and follow-up skills
• Learn and practice customer service across broad spectrumof business activities
• Demonstrate ability to identify root-causes and solve issues
• Demonstrate ability to plan, prioritize and multi-task
Root Cause andProblem Solving
Training
Management and Leadership
Training
PhaseThree
• “Legends” Program
• Q-Test Evaluation
• Interim Manager (store or call-center)
• Learn and practice supervision in “safe environment”
• Develop people management and leadership skills
• Business Support Analyst
• Lead cross-functional team on specificissue
• Analytical training
Sales and CustomerService Training
• [Timing dependent on growth]
• Rotation into other store
• Initial assignment in training store
• BTG University
• Develop key relations and formal and informal mentors
• Demonstrate ability to successfully mentor new hire on sales floor
• Demonstrate ability to consistently be a top performer
• Foundation in BTG business, business system, culture
14
Lead
ership
Deve
lop
ment P
rog
ram
We develop operating managers in our
General ManagementLeadership Development Program
The General Management Leadership Development Program is for successful sales and development managerswith an interest in further developing their general management skills and growing into operating roles with profitand loss responsibilities at the showroom, district and regional level. We work on enhancing the core general management skills and specifically focus on developing the assessment, analytical, recruitment and time managementskills as the manager advances. Special emphasis is put on tailoring assignments to each individual to developthe business experience, judgement and leadership skills as the manager advances. Hands-on mentorship is provided by our senior managers to ensure the success of every future leader.
REGIONAL BUSINESS MANAGERThe Regional Business Manager is a generalmanager of a professional sales and customerservice team of several hundred professionals,operating out of 25-50 retail showrooms. TheRegional Business Manager directly manages the entire sales and operations fieldteam and directly supervises the district sales, development and operations team.He/she is responsible for setting the priorities for all people development, operations,marketing and mechandising initiatives in his/her region and works closely with coun-terparts in the plant, brand and people resource team.
DISTRICT MANAGERThe District Manager is a multi-unit general manager responsible for staffing, devel-oping, and identifying and mentoring future leaders within the district. A DistrictManager manages, and has profit and loss responsibility for, an eight to twelve storedistrict and needs to have a very broad array of skills to be successful, including verygood multi-tasking and time-management skills.
TRAINING MANAGERThe Training Manager is a top general manager responsible for developing other man-agers for a district. A training manager is a district manager-in-training and needs tojuggle district-wide recruiting and training duties in addition to managing a multi-mil-lion dollar showroom.
GENERAL MANAGERA BTG General Manager is responsible for the entire operations of a multi-million dol-lar showroom, including building a clientele, and attracting and building a winningteam. He/she is accountable for maximizing the business, developing people, andmaintaining the brand. The General Manager must balance people development, busi-ness development and customer relation management activities and needs to havegood multi-tasking skills.
General Management Careers
Regional Business Manager
District Manager
Training Manager
General Manager
Management Training Program
“In the search for the right fit, I looked at several different companies. The
reason I chose BTG was because I wanted a place where I could grow, get
individual attention and impact the business. The reason I am still here
after three and a half years is because this is still true.”
Heidi Cox, General Manager, Boston
“I've learned the business from the ground up and have developed valuable skills
that have helped me build a confident team in my market. The greatest satisfaction
that I've experienced is when I see the people that I have trained and mentored
advance in their careers and move up in the company.”
Ramneeta Taluja, General Manager, Philadelphia
Building a great company... one person at a time.
15
Lead
ership
Deve
lop
ment P
rog
ram
A search for leaders
At BTG, we believe our leaders need to under-stand our business and have a set of relation-ships throughout the organization to be effective.We like to develop and mentor our managersand seek to promote from within to ensure thatour leaders embody our culture.
Ours is a people businessOur offering is as much a service as it is a product. Ourproduct and brand are only as good as the service our peo-ple provide. This is why we invest so much in our peopleand why our culture is so people-focused. From our hiringprocess, to our development programs, to our ‘promotefrom within’ culture, PEOPLE make all the difference.
“This is exactly what I was looking
for. In a short time period, I’ve been
a design consultant, management
trainee, store manager, recruiter,
district manager and now, a regional
business manager. It’s been
a whirlwind, but I’ve learned
the business from the ground up
and have developed important
relationships. Today, I’m leading a
team in one of our most important
markets and it feels so natural.”
Franck Koestel, Regional Business Manager
Our leadership team is a very talented and driven team of successfulentrepreneurs, seasoned managers and former management consultants. All of our leaders share a common passion for peopledevelopment and excel in mentoring future leaders.
“A brand is only as good as
the people its customers
interact with. I joined BTG
because I got the sense that
the senior management truly
understood this truism and
were very dedicated
to training and developing
the team. Through the
management training
program, I have learned a
great deal about people
management and effective
leadership, and as a result,
I have learned and continue to
learn how to transform the
theory of building a great
business into practical results.”
Crispin Murira, Regional BrandManager in Training
For information: www.blindstogo.com • To apply: [email protected]
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Woodbri
US STORE SUPPORT CENTER
70 Wood Avenue SouthIselin, New Jersey, USA 08830
Telephone: (732) 321-5000Fax: (732) 906-0888
Canadian STORE SUPPORT CENTER
3510 St-Joseph Blvd. EastMontreal, Quebec, Canada H1X 1W6
Telephone: (514) 255-4000Fax: (514) 259-9992
CONTACT A BTG CAMPUS RECRUITER [email protected]
General informationwww.blindstogo.com
®/TM Trademarks of Blinds To Go Inc. v.0906