1st day 2 - blueprint

HP IT Management Performance Suite (ITPS)- Blueprint and Value Chain

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2

Solutions for the new style of IT

Services Transform Advise Manage Maintain

Printing & Personal Systems

Printers PCs Tablets

Converged Infrastructure

Servers Storage Networking

Software Performance Suites

Security IT Legal /

Compliance & Marketing


Goals, Planning, Preparation, Execution, Results.... Performance

The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed.

Example: Run hp.com with the energy equivalency of a dozen 60-watt light bulbs


The confidence, insight, and agility to perform better

Making information and applications work for you

HP

So

ftw

are

fo

r se

curi

ty

●● ●●

Deliver outstanding user experiences

Automate and accelerate your enterprise

Proactively protect your digital assets

Get faster answers from all your information

$ € ¥

HP Software for big data

HP Software for IT management

App Mobile app Website Legacy app SaaS app Service


Comprehensive, connected & flexible. Perform better.

The HSW for IT Management (ITPS)

Execute systematically IT Executive Scorecard, strategy, planning & governance

Build faster

Application lifecycle management

Analyze in real time

Business analytics

Operate simply

Operations & cloud management

Store efficiently

Information management

Secure proactively

Security & risk management


Strategy, planning, governance

IT Scorecard


Operations and cloud management

Security and risk management

Information management

Big data analytics

CIO office

Define IT goals, objectives and KPIs

Measure performance end to end

Financial management | resource management | time management

Project Portfolio management Demand Management

Application portfolio management

Proposal Program/project Maintain investment

IT Financial management

PMO

CFO


IT Performance Suite – Overall drilldown

CIO Office IT Dashboard

Define IT goals, objectives and KPIs Measure performance end-to-end

Project Portfolio and Application Portfoliol Management

IT Finance

PMO

Proposal | program/project | maintain investnent

Application Security

Static code security Dynamic code security Network Security

Application Lifecycle Mgmt

Agile Project Management

Application Governance

Requirements Management

CTO

Service Health

Service Intelligence

Application Governance Mgmt

System Management

Network Management

Service Management

Consolidated Service Desk

Change Management

Self Service Catalogue

Asset Management

Information Management

Performance/Usage/SLA

Backup and Recovery

Archiving

Records Management

eDiscovery

Orchestration

Service Automation

Server | DB & Middleware | Network | Storage | Client

DESIGN BUILD

Development

Quality Management Functionality | Performance Security

Service Virtualization

Test Data Management

BSM

Service Desk

NOC

CAB

IT Operations

Configuration Management System (Federated & integrated CMDB) | Automated discovery & dependency mapping

Quality Assurance

Financial | resource| time management

Operations Security

Security information and event management | Correlation and logging | Application audit

Ser

vice

mo

del

Go/No Go

IT Financial Management

Demand Management

Risk Mgmt

Risk and compliance

CISO

Big Data Analytics

Administrator

In-memory SQL / no SQL analytics engine

Highly available true column storage

3rd party integrator

DevOps

SOC

DB admin


Reporting, data integration, process automation, collaboration and other shared technology

Performance analytics

Strategy, planning and governance

Cloud and datacenter Security Information


IT operations


Information lifecycle management

Big data

Foundation

Services and support

IT Performance Suite – Integration Strategy

Prescriptive value chains

Solutions

Product & Platform


Comprehensive, connected, and flexible

The HP IT Performance Suite

Strategy, planning and governance

Executive scorecard

IT financial management Project and portfolio management Application portfolio management Workforce and vendor management

Secure proactively Store efficiently

Network management

System management

Development management

Information archiving

Enterprise records management

Application quality management

Requirements management

Client automation

Data center automation

Asset management

IT service management

Application security validation

Application governance

Performance validation

Application performance management

Data protection

Software security assurance

Security information and event management

Network security

Services and support


IT operations

Foundation

Extensibility, orchestration, collaboration and mobility

Big data Information lifecycle management


Real-time loading & in-database analytics

Columnar storage, execution and compression

Open source & major BI tools support

Build faster Operate simply Analyze in real time


Customer is the north star, therefore start with customer use cases

Foundational Integration Layer (key control points)

Foundation Integration

•Defines Key control points for integration, based on artifact.

•Link Information model with Lifecycle model.

Information Model

•Identification of key controlling IT artifacts.

•Definition of artifacts lifecycles according to lifecycle model.

Common Data/Information Model

Common Lifecycle Model

Lifecycle

Model

•Based on HP service lifecycle and high level grouping of:

•Continuous Assessment, Continuous Integration and Continuous Delivery. And later into Value Streams

Functional Model

•High level definition of all functional areas for IT.

•Based on Customer Use Case analysis.

Functional Model

General approach to the ITPS Reference Architecture


IT Performance Suite <-> IT Value Chain relationship

Reference Architecture

IT Value Chain Strategy to

Portfolio Requirement to Deploy

Request to Fulfill Detect to

Correct

HP IT Performance Suite

Attack risk & set strategy for risk avoidance

HP Anywhere for mobile

Anticipate & resolve production issues

Capture, fulfill & monitor IT services

Drive IT portfolio to business innovation

Build what the business wants

Executive Scorecard for instant insights

The power of the portfolio: integrated value streams

Service & Portfolio Management

Cloud Automation

Application Lifecycle Management

Business Service Management

Products

IT Value Chain

&

Reference

Architecture


Broad processes deliver higher value

Translating Business Value Chain to IT Value Chain

“Value chain” is a business management concept popularized by Michael Porter’s 1985 best-seller, Competitive Advantage: Creating and Sustaining Superior Performance. Focused on alignment and integration to increase return on investment

Business Value Chain

IT Value Chain

Strategy to Portfolio

Demand to Production

Request to Fulfillment

Event to Fix

Risk to Mitigation

Collaboration

Data

Sourcing

Project

Finance E

fficiency Q

uality

Su

pp

ort

ac

tivi

ties

C

ore

IT

stre

ams


Optimize your value Driving value throughout the IT lifecycle

Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correction

IT Performance Suite

Drive IT portfolio to business innovation

Build what the business wants, when it wants it

Capture, fulfill & monitor service usage

Anticipate & resolve production issues


Supported Frameworks (Partial List)

– No contradiction between different frameworks

– Most frameworks document linkage to/integration with others

– Dependent on the objective you can choose a base framework and then complement breadth and depth with others

– For IT management it makes sense to choose ITIL the base and the complement with

• eTOM for service provider

• CobiT for control objectives

• TOGAF for the link with the architecture

ITIL eTOM TOGAF CMMI-DEV Six Sigma CobiT ISO 20000

Type Services Architecture Process Improvement Control

Focus Build and run a Service Management system

Process model for telco service providers

architecture content and process

Product Development processes

Business processes IT control objectives

ITSM quality criteria

Objective Manage service lifecycle

Integrate service supply chain

Build the right thing for the business

Efficiency, predictability

Improve process quality

Guide audits Measure quality

Deliverable Best practices Methodology Controls, Best practices

Measurable quality criteria

Certification Skills, tools Skills, Tools skills organizations skills Skills, Tools organizations


Customer focused initiative to drive software strategy

Customer value

• Design rationalization

• Best practices

• People, process and technology

Product integration

• Mapping reference architecture to product abilities

• Automation and orchestration

• HP and 3rd party

Reference architecture

• Prescriptive

• Function components

• Artifacts

Value chains

• Strategy to Portfolio

• Demand to Production

• Request to Fulfillment

• Event to Fix

• Risk to Mitigation

Customer use cases

• Meeting top worldwide customers

• Detailed business and technical discussions

• Harmonization


IT Performance Suite – Overall drilldown

CIO Office IT Dashboard

Define IT goals, objectives and KPIs Measure performance end-to-end

Project Portfolio and Application Portfoliol Management

IT Finance

PMO

Proposal | program/project | maintain investnent

Application Security

Static code security Dynamic code security Network Security

Application Lifecycle Mgmt

Agile Project Management

Application Governance

Requirements Management

CTO

Service Health

Service Intelligence

Application Governance Mgmt

System Management

Network Management

Service Management

Consolidated Service Desk

Change Management

Self Service Catalogue

Asset Management

Information Management

Performance/Usage/SLA

Backup and Recovery

Archiving

Records Management

eDiscovery

Orchestration

Service Automation

Server | DB & Middleware | Network | Storage | Client

DESIGN BUILD

Development

Quality Management Functionality | Performance Security

Service Virtualization

Test Data Management

BSM

Service Desk

NOC

CAB

IT Operations

Configuration Management System (Federated & integrated CMDB) | Automated discovery & dependency mapping

Quality Assurance

Financial | resource| time management

Operations Security

Security information and event management | Correlation and logging | Application audit

Ser

vice

mo

del

Go/No Go

IT Financial Management

Demand Management

Risk Mgmt

Risk and compliance

CISO

Big Data Analytics

Administrator

In-memory SQL / no SQL analytics engine

Highly available true column storage

3rd party integrator

DevOps

SOC

DB admin


Executive Scorecard

Driven by persona business challenges

Aligning IT objectives to persona business

challenges

Based on industry standards

Key performance indicators and analytics

The HP IT Unified Data Model

Scorecard and Dashboard

views


VP of Operations

Director of Service Management

Director of Operations Director of Distributed

Systems

Dev and QA Directors

Application Support

Business Analysts

BRM

CISO PMO

CFO

of IT

CIO

IT Executive Personas


Benefits (example)

Budgeting

• Spreadsheet-based IT budgeting is tedious and lacks governance

• Executive Scorecard leverages historical financial data to simplify and standardize

IT financial performance management - Agility

Allocate financial data based on metrics

Understand performance in the context of detailed costing

Provide further insights with a bill of IT report or experiment in the cost explorer


Better perception HP APM Product Features

Servers

Locations

Owning Organization

Contacts

Business Processes

Supports

Runs On

Upstream Downstream

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 22 22

Total App + Data +

Vendor + ( 5 – Risk) 0-25 (Best)

Application Quality of

Application 0–5 (Best)

Data Integrity and Consistency 0–5 (Best)

Vendor Stability,

Responsive… 0-5 (Best)

Value Business Value and

Impact 0-5 (Best)

Risk Security,

Continuity… 0-5 (Worst)

Application scoring and Weighting HP SW Features

It can be configured for your specific weighting formulas (company level)

Relatively low scores suggest opportunities for improvement


Portfolio Management Graphical views of cost, risk, value measures


Current state

Analyze

Define strategy Objectives and metrics

Build roadmap

(supported by business-cases/ROI)

People-Process-Technology

Current state

Maturity m

Desired state

Architect - meet your objectives

Validate results/value

People-Process-Technology

Maturity m +x

Desired state

Project, change, quality, architecture, governance and value realization

Sub-projects

Plan, Design, Build, Migrate

Value Realization

Build and transition

ROI

• HP Strategic Services

Where to Start and how to get there


Maturity & Pain Point Assessment for People, Process, Technology Comprehensive Analysis

Point of view charts provide critical insight into current and future needs to achieve key business and IT objectives


Initiatives Roadmap, End to End Solution Blueprint, Business Case Analysis Detailed Recommendations

Complete roadmap with documented initiatives and solution blueprints provide step by step planning recommendations with value proposition and ROI


Actual results from HP Software customers

Better IT performance means better outcomes

57% reduction in IT project scope

changes

$5M/yr saved by cutting mean

time to resolution

to seconds

$19M/yr saved through 50%

lower software testing costs

$32M/yr saved in

change management labor costs

Realize cost efficiencies

Improve service to customers

30% increased productivity

3x improvement in first call resolution

rates

9x faster retrieval of

records

66% reduction in unplanned failure

rates

900% faster recovery from business

critical outages

1st day 2 - blueprint

Business

packard development

memory sql

sql analytics

3rd party

automated

true column

resolve production

application