re: your moviemars.com order #16478512 has shipped! · from: michel bell subject: re: your...
TRANSCRIPT
From: Michel Bell <[email protected]>Subject: Re: Your MovieMars.com Order #16478512 Has Shipped!
Date: May 7, 2011 8:41:37 AM EDTTo: <[email protected]>
5 Attachments, 4.8 MB
Shea, This is my final email
Shea, This is my final message...do you understand? No more. Here is the bill. If you and your company practiced good customer service, you would have taken the amount from the package! Oh...but they don't teach you to do that., DO THEY?
So, this is my plan. Today, I will WRITE about this poor service on my Twitter account: http://twitter.com/#!/michelmoneyguy. On Monday, I will write about in on my two Facebook teaching accounts: http://www.facebook.com/pages/Managing-Gods-Money/121945672865?ref=mf, and http://www.facebook.com/pages/Managing-Gods-Time/305284455965. I might write about it on Technorati to show a example of a sloppy business (circulation a few millions): http://technorati.com/people/debstwins/. Monday I will blog about it: http://managinggodsmoney.com/wordpress/, And of curse there is the TV platform: http://www.managinggodsmoney.com/media/onlineresources.php
So, Shea, Make my day by doing two things: come back to me with another question about proof, or tell me you will credit $6 only even though you sent the wrong stuff, OK? You will be famous, soon! THis is it. Oh, I plan to write your president. It's not the money, it's about how either the company is filled with crooks, people who don't think, or don't care! WHichever, you won't last in business like this. ENOUGH!Grace and peaceMichelFounder and PresidentManaging God's Money
Are you challenged to stay with a budget? Try our free, simple budgeting system; here is one comment we received: "The new page actually makes the budgeting process enjoyable!"If you are not intended to get this message, please advise, and destroy it.
On 2011-05-07, at 7:21 AM, <[email protected]> wrote:
Hello, Please show proof of receipt for the return postage. Thank you. Shea Customer Service Representative <image001.jpg> Movie Mars, Inc. 1113 Technology Drive |Suite A Indian Trail | North Carolina | 28079 www.moviemars.com From: Michel Bell [mailto:[email protected]] Sent: Friday, May 06, 2011 8:03 PMTo: <[email protected]>Subject: Re: Your MovieMars.com Order #16478512 Has Shipped! You have the item but you have not credited me with the cost of postage. Do you realize You sent me the wrong item? I did you a favor. If I don't get the full cost of mailing of $8.35, I shall put your thievery all over the Internet. This is about my 10 message to your company. Though the amount is small I detest your underhanded behavior. Please credit my account by Monday, noon. Michel
Sent from my iPhone
On 2011-04-28, at 10:24 AM, <[email protected]> wrote:
Hello,
The item must indeed be returned before we can issue a refund. Thank you for your understanding. Shea Customer Service Representative <image001.jpg> Movie Mars, Inc. 1113 Technology Drive |Suite A Indian Trail | North Carolina | 28079 www.moviemars.com From: Michel Bell [mailto:[email protected]] Sent: Tuesday, April 26, 2011 7:03 PMTo: <[email protected]>Subject: Re: Your MovieMars.com Order #16478512 Has Shipped! Please credit my credit card with the charge and with postage of $8.35. Please confirm.
Blessings Michel www.managinggodsmoney.comBlog: http://managinggodsmoney.managinggodsmoney.com/ Sent from my mobile device
On 2011-04-19, at 12:35 PM, <[email protected]> wrote:
Hello,Once we have received the return back to our warehouse we will refund you the return costs up to $6.00. At that point you can request to either have a full refund or a replacement copy of the correct item.I apologize for the inconvenience this has caused. Please let me know if I can assist you further. Kelly Customer Service Representative<image001.jpg> Movie Mars, Inc. 1113 Technology Drive |Suite A Indian Trail | North Carolina | 28079 www.moviemars.com
Please refer to Order# / Item# and keep all previous correspondence attached to this email for the most efficient service.
Zephyros From: Michel Bell [mailto:[email protected]] Sent: Tuesday, April 19, 2011 11:03 AMTo: [email protected]: Re: Your MovieMars.com Order #16478512 Has Shipped! You have missed my point. YOU made a mistake and shipped the WRONG item. Don't hassle me with standard instructions. So, the first question is, where is the item I paid for. Next, YOU will pay the full cost of me returning this, because it is your mistake. When will I get the item I ordered? <image002.png> Here is a photo of the stuff I have. Where is my order? You are quick to give me return details but ignored my question about my order. Check the order number.Grace and peaceMichelFounder and PresidentManaging God's Money
<image003.png><image004.png><image005.png> <image006.png> Are you challenged to stay with a budget? Try our free, simple budgeting system; here is one comment we received: "The new page actually makes the budgeting process enjoyable!!!"
On 2011-04-19, at 10:53 AM, <[email protected]> wrote:
You can return any item for any reason within 45 days of the shipping date for domestic orders or 60 days for international orders. Simply fill out a form which will let us know why, and weʼll be happy either reship or refund your item cost.
We are happy to reimburse up to $2.50 for domestic return shipping / $6.00 for international orders when the return is due to our error. For a return on box sets or where the return shipping is more than the aforementioned amount due to item size or weight, please contact us for preauthorization. Delivery confirmation, insurance, mailers and expedited shipping costs are not included as reimbursable items.
Another option we offer is a partial refund in lieu of returning items that have minor case damage or scratches or we can send you a replacement case for single disc CD's or DVD. Please ask your customer service representative for this option if you are interested.
**To expedite the return process, please cut your shipping label from the mailer your order arrived in and include it with the return form found at the link below. This will have much of the information we need to identify your order.
http://www.moviemars.com/ranform.html Please be as detailed as possible so we can ensure proper handling of your return.
If you do not have access to a printer, please provide a legible written explanation for the return as well as your name, address, order and item number(s) so we can quickly locate your order and process your return. The shipping label should be included which can provide this information.
For defective or damaged items, we will ship you another brand new, item once we receive the defective/damaged one back at the warehouse (with RAF completed). Please note: Region errors are not considered defective.
For incorrect items received due to packing or listing errors, we will ship you the correct item as soon as the incorrect item is received into our warehouse (with RAF completed) or completely refund your order if it is determined we are unable to obtain the correct item due to a listing or UPC error.
For all other returns (donʼt want, region error, duplication) a refund minus S&H will be processed after we receive the item back in our warehouse (with RAF completed). Please explain the reason for the return. Return shipping will not be reimbursed.
Mail contents via US Postal Service Media Rate or the least expensive shipping option to: Movie Mars, Inc. Attn: RETURNS DEPARTMENT 1113 Technology Drive, Suite B Indian Trail, NC 28079
--------------- Shea
Customer Service Representative HYPERLINK "http://www.moviemars.com/"cid:[email protected] Movie Mars, Inc. 1113 Technology Drive |Suite A Indian Trail | North Carolina | 28079 HYPERLINK "x-msg://26/www.moviemars.com"www.moviemars.com From: Michel Bell [mailto:[email protected]] Sent: Monday, April 18, 2011 6:00 PM To: MovieMars.com Subject: Re: Your MovieMars.com Order #16478512 Has Shipped! Importance: High Hello, I just received the wrong item for this order 16478512. I got this "Het Complete Tiende En Effde Seizoen" instead of
Item Title Shipped Qty HYPERLINK "http://www.moviemars.com/store.aspx?s=5050582607703"COLUMBO SEASON 10 & 11 DVD Boxset Please tell me where to return this, and how you will reimburse me the cost of shipping. As well, please tell me when to expect my original ordered item.
Grace and peace Michel Founder and President Managing God's Money
Are you challenged to stay with a budget? Try our free, simple HYPERLINK "http://www.managinggodsmoney.com/essentialtools/gpsmoneyguide.php"budgeting system; here is one comment we received: "The new page actually makes the budgeting process enjoyable!!!"
On 2011-04-01, at 2:29 AM, HYPERLINK "http://MovieMars.com"MovieMars.com wrote:
HYPERLINK "http://www.moviemars.com"Image removed by sender. Thank you for your recent HYPERLINK "http://www.moviemars.com"MovieMars.com order! Your HYPERLINK "http://www.moviemars.com"MovieMars.com Order Number Is: 16478512 The following item left our warehouse on 3/31/2011: Item Title Shipped Qty HYPERLINK "http://www.moviemars.com/store.aspx?s=5050582607703"COLUMBO SEASON 10 & 11 DVD Boxset 1 Shipped to: Michel Bell 2231 Kean Hill Drive Moffat, ON L0P 1J0 CA HYPERLINK "https://www.freeshipping.com/join.asp?PID2=280"Image removed by sender. Join now and this current, and all future Movie Mars shipping & handling charges will be refunded to you! Transit times (via US Postal Service) are: Expedited: 3-5 business days Non-Expedited within USA: 5-8 business days Hawaii/Alaska/Puerto Rico & International Countries: 1-3 weeks
Multi-Item Orders: 1-2 weeks Please allow a full 2 weeks (domestic) or 3 weeks (international) from the date of shipment before inquiring about your order.
For questions concerning your order, please visit our HYPERLINK "http://www.moviemars.com/Store.aspx?view=help"help page.
If you need further assistance, simply reply to this email and a customer service representative will happily assist you.
Thank you for your business! HYPERLINK "http://www.moviemars.com"MovieMars.com