re-inventing learning at motel 6 debbie ascenzo, sr. manager, elearning learning: re-imagined
TRANSCRIPT
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Re-Inventing Learning at Motel 6Re-Inventing Learning at Motel 6
Debbie Ascenzo, Sr. Manager, eLearningDebbie Ascenzo, Sr. Manager, eLearning
Learning: Re-Imagined
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AccorAccorAccorAccor
• Accor Hospitality
• 4,000 hotels worldwide• Economy to full scale
• Accor Services
• In 40 countries around the world
• Benefits• Rewards & Loyalty• Expense Management
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Accor HospitalityAccor HospitalityAccor HospitalityAccor Hospitality
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Motel 6 ThenMotel 6 ThenMotel 6 ThenMotel 6 Then
• Founded in 1962
• Original price per night $6
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Motel 6 NowMotel 6 NowMotel 6 NowMotel 6 Now
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Academie Accor North AmericaAcademie Accor North AmericaAcademie Accor North AmericaAcademie Accor North America
• Member of Academie Accor Worldwide• Network of 16 local Academies
• Strategic facility to increase employees’ skills and performance • ANA Headquarters - Dallas, TX
• Supports• Motel 6 Regional Training Centers
• Dallas, TX• Phoenix, AZ
• Contact Center – Columbus, OH
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History of eLearning at AccorHistory of eLearning at AccorHistory of eLearning at AccorHistory of eLearning at Accor
• 2002 – 300 Motel 6 General Managers
• 2003 - Creation of Académie Accor Online
• 2004 - Customized portals by brand
• 2005 – Certification implemented
• 2006 - Académie Australia/New Zealand
• 2007 – Southeast Asia
• 2009 – 25,000 Online University Enrollees
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Looking for a New VendorLooking for a New VendorLooking for a New VendorLooking for a New Vendor
• Outgrew current vendor
• Needs• Better reporting• LMS more flexible and cost effective• Learning programs• Consultative approach with vendor• Better ILT functionality
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Changes at Motel 6Changes at Motel 6Changes at Motel 6Changes at Motel 6
• Grow our network to 1100 locations by 2010
• Update all locations to match our “Phoenix” Prototype
• Build new corporate and franchise prototypes
• Changing General Manager (GM) profile
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Training meets Business Demands Training meets Business Demands Training meets Business Demands Training meets Business Demands
• Issues
• Enhance MIT training to encompass changing profile of GM
• MIT Training currently saturates trainees
• Solutions
• Training in three phases• Utilize technology • SMEs will deliver at all
phases of the training
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Previous MIT Training ProgramPrevious MIT Training ProgramPrevious MIT Training ProgramPrevious MIT Training Program
• Two Training Facilities
• Dallas• Phoenix
• Four Training Managers
• Six week training program
• OJT• Classroom• Property Management Experience• Property Takeover
• Over 300 GMs trained yearly
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Re-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT Curriculum
Phase 1:
• OJT
• Classroom
• Property takeover
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Re-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT Curriculum
Phase 2:
• Long Distance Learning
• Trainee responsible for enrolling in sessions
• Provide reports to AMs
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Re-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT Curriculum
Phase 3:
• Long Distance
• Self-Development
• Completion
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Blending with Online University Blending with Online University Blending with Online University Blending with Online University
• Create Advanced Group for Motel 6
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Blending with Online UniversityBlending with Online UniversityBlending with Online UniversityBlending with Online University
• Create MIT accounts
• Move custom content to OU
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Blending with Online UniversityBlending with Online UniversityBlending with Online UniversityBlending with Online University
• Create hard skills assessment for OJT
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Blending with Online UniversityBlending with Online UniversityBlending with Online UniversityBlending with Online University
• Select SkillSoft content for internal promotes
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Blending with Online UniversityBlending with Online UniversityBlending with Online UniversityBlending with Online University
• Create Learning Programs
• Create Dialogue sessions for SMEs
• Set-up registration for Dialogue sessions
• Train SMEs on synchronous training
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Blending with Online UniversityBlending with Online UniversityBlending with Online UniversityBlending with Online University
• Release Management Knowledge Center
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Motel 6 Learning Growth ModelMotel 6 Learning Growth ModelMotel 6 Learning Growth ModelMotel 6 Learning Growth Model
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Benefits of BlendingBenefits of BlendingBenefits of BlendingBenefits of Blending
• Reduced classroom time
• Employee has more responsibility for their training
• New GM able to apply learning before moving on
• Phase II & III couldn’t happen without self-enrollment
• Improved reporting to Area Managers
• Lower MIT turnover
• Savings $220,000 per year