Re-Engineering Process Of Sri Lankan National

Transport Service

Industrial Information TechnologyGroup 04

Introduction to the National Transport Service

• Most Common transport service in Sri Lanka.

• It is operated by both government and private sector.

• Serves all important tourist destinations in the island.

• Most commonly used for long distance transport needs.

Importance of the service

• Transport service is an important part of helping people get to and from work, school and recreational events.

• For tourism industry

Current process improvementsGPS tracking system

Web based/telephone based seat reservation system

Current process improvements Cont.

Usage of LED displays

Problems encountered

Traffic jam in bus stand

Non integrated time scheduling

Problem encountered cont..

Lack of information availability

Difficulty to locate a bus/train

Objective of the re-engineering process

Provide an effective and efficient transport service via creating a proper information flow among the parties of passengers, buses/trains and stations by integrating each and every unit in the process.

Current process

Start

Ministry sending annual transportation plan

Process data division wide

Time keeping

Passengers retrieve time information

Passengers reserve seats

End

Re-Engineered Process

Start End

Bus sends information about its current location

Control the LED displaying system

Collecting and processing data island wide

Time Keeping

Train sends information about its current location

Passengers retrieve information on time tables,

time lists, current position of the bus/train, time length for arriving to a specific position

Passengers reserve seats

GPS

GPS

SMS

Telephone/Web

Re-Engineering cost

Re-Engineering employee wages

The new technological tools & equipment cost

Cost for import foreign technical support

Re-Engineering cost cont..

Administration center establishment cost

Existing employee training cost

Direct

• Time wasting in the transport system can be reduced.

• People easily can access to bus and train time table details in any time.

• The passenger can see extract road place where he is travelling at that time.

• The passenger can reserve the bus and train at any time using the mobile phone.

• Traffic inside the bus stands can be reduced.

Indirect

• The transport system will be more flexible to the user.

• Effectiveness will be increased and it helps to develop the economy

• Public transport service will be a choice of foreigners as their travelling partner.

Benefits

Re-Engineering operation process

Establish the main administration

Allocate necessary resources

Design workflow plans to manage resources

Activate re-engineering process in a main transport

division

Testing

Proceed the re-engineering at other divisions

Correct the drawbacks

No

Yes

Risks

Staff resistance Private sector resistance

Passenger resistance

Risk Cont..

Disruption to regular process within testing period

Changes in political policies

Thank You !