Project, Client & Operations Mgmt Specailist

RAYMOND ROTHFELDT

Career FocusDelivering solutions that meet or exceed expectations

TelecommunicationsIT/ISRetail

Project Management

LEADERSHIP

Actualize development & delivery of unique solutionsDevelop budgets and manage to P&LHead teams of internal and external stakeholdersIdentify and resolve issues before delivery

Project Management

COMM

ITMENT

TelecommunicationsCreate handset mobile application QC programDevise carrier remittance reconciliation programImplement OSS/BSS developmentDevelop handset replacement and repair program tailored for college subscribers

Project Management

excellence

Information Technology & SystemsGuide database integrations and synchronizations with remote serversLead implementation of SSO capabilityOversee development of desktop applications for remote user database access via APIPilot implementation of award-winning web sites

Project Management

STRATEGY

RetailAugment POS and CRM systemsEstablish store sales and marketing programs that drive explosive sales growth for SaaS productsDevelop feedback program to enhance employee training and performanceProduce SOM (Store Operating Manual) for national retailer

Client Management

EXECUTION

Develop relationships with Director and above level contacts to ensure client satisfactionManage client expectationsCoordinate product enhancement requests and track through resolution

Client Management

GUIDANCE

Identify and resolve defects arising from product implementationsIdentify potential new revenue streams

Work with sales team to capitalize Deliver pre-sales support Design, develop and deliver reports

Client-deliverable reportsInternal reports

Operations Management

ORGANIZATION

Direct field service and call center teamsDevelop internship programsOversee repair and replacement programsAssist in implementing corporate goals

Technical SkillsMicrosoftExcel, Access,

Project, Word, PowerPoint, Visio, Outlook, Publisher

AdobeCS4, Acrobat

ProgrammingPHP, Perl, SQLXML, KML, KMZJava (J2ME, J2EE)HTML (CSS, XHTML)Visual Basic

Want to find out if I’m a fit for YOUR team?Contact info:Mobile: (201) 312-2173Home: (201) 998-3010

Email: rrothfeldt@gmail.com

View my resume at http://bit.ly/dlawHx