ray chan, advisory i/t specialist, ibm china/hk ltd

IBM Lotus Sametime 7.5

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Ray Chan, Advisory I/T Specialist, IBM China/HK Ltd


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IBM, the IBM logo, Domino, Lotus, the On Demand Business logo, Notes, Sametime, QuickPlace, WebSphere, DB2, AIX, zSeries, Workplace and the Workplace family of marks are trademarks of International Business

Machines Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product or service names may be trademarks or service marks of others.

The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not

be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and

conditions of the applicable license agreement governing the use of IBM software.


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Future productivity will largely come from the way people innovate, the efficiency with which they can translate innovation into value and how

effectively people can work together to make timely well informed decisions.

Business Drivers: Growth and Profitability

Over the past 20 years we have focused on:

Process automation

Process reengineering

Supply chain optimization

Just in time inventory

Continual process improvement

Customer relationship management

Collaboration


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Innovation Matters Deeply: 2006 CEO Study

Source: “Expanding the Innovation Horizon: The Global CEO Study 2006,” IBM Global Services

Business model innovation matters

Make your business model different

Collaborative innovation is critical

Use technology as an innovation catalyst

Orchestrate from the top down

Align the organization and the business

Productivity

InnovationCollaboration

Growth Cycle


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10 20 30 40 50

Reduced costsHigh quality/customer satisfactionAccess to skills/productsIncreased revenueAccess to markets/customersOverall speed, strategic flexibilityReduced risk/capital investmentFaster time to marketFocus and specializationFixed to variable costs

Source: “Expanding the Innovation Horizon: The Global CEO Study 2006,”IBM Global Services

CEOs report unexpected benefits from collaboration Percent of Respondents


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Ideas come from all overCEOs: Sources of new ideas and innovation

External Internal

Business partners Employees (general population)

Customers Sales or service units

R&D (internal)Consultants

OtherCompetitors

Think tanksAssociations, trade groups, conference boards

Academia

45% 35% 25% 15% 5%

Internet, blogs, bulletin boards

5% 15% 25% 35% 45%

How do you harness the creative potential of all the potential sources of new ideas and innovation both inside and outside of the enterprise?

IBM Institute for Business Value, CEO Study 2006


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Innovation is about people!

We are witnessing profound changes in the global business environmentThe Internet changes everythingPeople are driven to collaboratePeople are pervasively connected to each otherPeople are pervasively connected to informationPeople have increasing access to expertisePeople can make increasingly time efficient well informed decisions

…. all in context


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Real-time collaboration started with presence but grows into a unified communication & collaboration platform for business

Access to people and information

Real-timeCollaboration

High

Low

Flexibility and speedof communicationsLow High

Presence

Instant Messaging

Web Conferencing

IM Federation

VoIP

Telephony

Video

Mobile Access

Customization

Application integration

Social, Community & Expertise


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Unified Communications: Convergence on IP networks

Strategy: Complete IBM solution with key partnerships

Voice Video Data

Fixed Mobile

New multi-media collaboration with unified voice, video, IM, conferencing, Email & telephony Enables new paradigm for how people, teams and communities collaborateSaves time & moneyIncreases speed & accuracy of communicationBasis for powerful solutions

Real-time products evolve to unified communication & collaboration platform to support all types of enterprise communication

Enterprise Consumer


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Evolving from product to platformPresence Audio Location

Voice Video Membership

IM Web Conf Mobile

Expertise Speech Voicemail

Telephony Gateways API’s

Unified communication & collaboration services

Composite application servicesGateways

An extensible platform Integrate with applications & processesEasily extended by 3rd partiesPlug-in frameworkOpen standards

An extended network of partnersAudio/VideoISV’s Solution providers/SI’s …and many more


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Lotus Sametime is the Market Leader

1998

June, 1998IBM Lotus acquires DataBeam and Ubique

Sept, 2003Lotus IMWC 3.1

1.01.0

1.51.5

2.02.0

2.52.5

3.03.0

3.13.1

Dec, 1998Lotus Sametime 1.0

6.5.16.5.1

Sept, 2001Lotus Sametime 2.5

Aug, 2002Lotus Sametime 3.0

1999Lotus Sametime 1.5

Oct, 2000Lotus Sametime 2.0

Aug, 2005Lotus Sametime 7.07.07.0

7.57.5

March, 2004Lotus IMWC 6.5.1

Aug, 2006Lotus Sametime 7.5

Proven In Market Experience Gives IBM Leverage for

Unified Communications

Proven In Market Experience Gives IBM Leverage for

Unified Communications

Lotus Sametime Next..

Widest and largest enterprise deployments

Almost 16 million corporate IM usersAnother potential 125+ million Lotus Notes users entitled and implementingProven deployments to 25 companies with 100,000-400,000+ user deployments52% of Corporate IM decisions are Sametime(Osterman research)

27 of the Global Fortune 508 out of the top 10 worldwide banks8 out of the top 10 U.S. pharmaceutical firms3 of the 4 most profitable companiesin the world

NextNext


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Dynamically Delivered Based on Choice

Thin Clients

Rich ClientsApplications

InformationInformation

role-based

composite applications

in context

process-driven

Mobile Clients

OpennessCritical enabler:

Standards based access to integration and innovation


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Instant Messaging

RTCGateway

Customization

Mobile

Why IBM ?

Telephony

“Switch” theCustomer

Plug-InModel

VideoIntegration

WebConferencing


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Sametime’s CapabilitiesIF you need to . . .

Improve overall business efficiencyDeploy to large and/or disparate communitiesEliminate / manage public IM exposures

Sametime for Instant Messaging canSpeeds user to user communication greatly improving the efficiency of business processesSecure, private instant messaging on customers own networkHighly scalable, over 2 dozen 100,000+ customersNew client UI improves end user effectiveness

Instant Messaging


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Evolving to Realtime Business

Released 150 New FeaturesNew Web conferencing interface, making it easier to connect and manage online meetings

New IM client interface, with familiarity of public instant messaging clients, is being developed to include:

Emoticons Rich Fonts (colors/ user font changes) Icons/photos for users Date/time stamp Real-time spell checkQuick findNested groups Location awareness (being able to displaywhere the user is physically located at the time)


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Location Awarenessconsists of city, state, country, postal code, user-defined location name, and time zone share your geographic information with users to help them determine where you are located at the current timestore the location as a location object in the server

share the location information with other applications, called location-based services


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Voice Chat

Voice over IP (VoIP)voice chat that is embedded, allowing users to easily start multiparty PC-to-PC conversation

Uses iSAC codec licensed from Global IP sound

Support multiple voice chat


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Quickfind and Business Card

Quickfindallows you to send a message to a particular user without having to scroll through the Contact list search the corporate directory if the user is not in your Contact list

Business Carduser detail information from the corporate directoryadministrator defines what user information to showlook for the expert to help you out


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Rich Communication Experience

Time stamps

Rich textEmoticons

Spell check

Chat partner status

Instant Meeting

Info from corporate directory

and location

awareness

File transfer

virus scan


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Screen Capture

provides the ability to embed screen captures in a chat, allowing the chat partners to discuss a particular chart or graph

you are immediately transitioned into screen capture mode where you can drag a crosshair pointer to select an area of your screen. After you select an area, the picture is automatically pasted into the transcript area of the chat so that it can easily be sent


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User Control – Accessing Chat HistoryNavigation

Pane

List of all saved chats with a

particular person

Preview of saved chat transcript

Robust chat history capabilitiesUser has option to automatically save, manually save, or not saveChat history saved locally Chat messages can be retrieved from a new “inbox” UI Administrators can turn off saved chat via policies


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Sametime’s Capabilities

IF you need to . . .Extend presence, awareness, and chat capabilities to other business applications or their partners / customersDeliver information or access to applications or data via non-traditional means

Sametime for a customized solution Open platform (Eclipse) allows customer to easily provide access to business applicationsIntegration with Websphere Portal applications, Microsoft Outlook and many others

Customization

Plug-In Model


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IBM Lotus Sametime 7.5: New Plug-in Model

Not just a program — but a platformExpected to be the first major enterprise instant messaging client built on the Eclipse open source framework, providing access to new "plug-in" capabilities Eclipse plug-in model allows for customization and programmabilityPlug-in capabilities can range from soft phones to calendar lookup to text-to-speech convertersExamples: BuddyNote, Google Maps, WeatherHeadetc


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Sametime Connect Plug-in Architecture

Each of the boxes represent one or more plug-ins created by the ST development team.These ST plug-ins and Eclipse plug-ins are what you will extend with your custom plug-ins to enhance the functionality of the Sametime 7.5 client.


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Sametime’s CapabilitiesIF you need to . . .

Connect to users on public networksFederate IM with other companiesConnect disparate Sametime systems internally or externally

Sametime for robust IM interconnections Federated IM with with partners and customersServer to server public IMRTC Gateway included in Sametime 7.5Allows interconnection of disparate Sametime environments operating within the same internet domain

RTC Gateway


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Beyond IM and Web Conferencing: Server-based Federation with Public IM Networks

Connectivity to industry-leading public IMAOL AIM, ICQ and Apple iChatYahoo! MessengerIntention to connect with users of Google Talk

Utilizes new advanced, multi-protocol gatewaybeing developed to enable enterprise-to-enterprise communication

allows server-to-server awareness between multiple communities

Embedded in Lotus Sametime 7.5No additional purchase will be required


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IF you need to . . .Facilitate group communications with geographically dispersed teamsConduct simple training and educationReign in the unpredictable, unmanageable costs of hosted Web conferencing services

Sametime for Web Conferencing Brings people together for meetings, while avoiding travel costs (travel time and money)Allows the customer to host planned or impromptu e-meetings for collaborationWeb Conferencing enhancements in ST 7.5Centralized and enterprise-wide deployment


WebConferencing


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Redesigned Web Conference User Experience


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Meeting Creation

Essential data on the first tab

Renamed tabs to minimize confusion

Additional fields display if telephone service is available


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Connecting to the Meeting


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Meet Room Client Updated

Improved experience when user first enters the meeting room

Provides helpful information


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Slides versus Whiteboard

New Slides tabAnnotation tools will be available with bothBetter location of “Add Slides” button Page Down advances between multiple filesBetter slide conversion

Whiteboard

Slides


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Annotation Tools

Editable text

New highlighter and laser pointer tools

Modern set of annotation tools

Easier line width and color controls


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Screen Sharing

Default will be application sharing, with correct handling of PowerPoint slide shows

Person sharing can choose between high fidelity and high speed


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Setting Permissions

By default, everyone will come in with all permissions granted (default will be a server setting)

New Permissions button

Permissions UI:


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IF you need to . . .have more mobilityeliminate difficulty of using telephones and applications separatelydeliver more types of content when collaborating

SametimeBlackberry, Web Messenger, Sametime Everyplace all provide mobile IM capabilitiesClick to call, Voice Chat, and more integrated audio solutionsMany, many more capabilities and options . . .

Mobile

Telephony

“Switch” theCustomer

VideoIntegration


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Beyond IM and Web Conferencing: Audio/Video Integration

Click-to-call and Web conferencing integrationHelps to make businesses more agile, responsive, and productive through the seamless integration of audio and video from leading enterprise providers into Lotus Sametime and Lotus Notes*

In market today with AVAYA and Premiere Global ServicesIntegrated solutions being developed by Nortel, Polycom, Siemens and Tandberg

Provides "click-to-call" capabilities, enabling businesses to instantly place a telephone call to an instant messaging or email contact

Gives control to meeting participants with a single, unified interface to both audio and Web conferencing

Enables businesses to embed business quality video into their Web conferencing, instant messaging and email infrastructure


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Lotus Software: Unlocking the Value of Collaboration

We are helping customers:Leverage the collaborative internet by delivering a Dynamic WorkplaceHarness the creativity and insight of people by building a 2nd

generation realtime business platform Focus on value creation by building on the remarkable community driven innovation in social networking and Web 2.0 technologies


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THANK YOU© Copyright IBM Corporation 2006

All rights reserved.

IBM, the IBM logo, the On Demand Business logo, Lotus Notes, Lotus, Domino, Sametime, Workplace and WebSphere are trademarks of International Business Machines Corporation in the United States, other countries, or both.

Microsoft, Windows, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Microsoft product screen shots reprinted with permission from Microsoft Corporation.

Other company, product, or service names may be trademarks or service marks of others.

The information is provided “as is” without warranty of any kind, express or implied and is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this information. Nothing contained herein is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the

applicable license agreement governing the use of IBM software.


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Back Up Information© Copyright IBM Corporation 2006

All rights reserved.

IBM, the IBM logo, the On Demand Business logo, Lotus Notes, Lotus, Domino, Sametime, Workplace and WebSphere are trademarks of International Business Machines Corporation in the United States, other countries, or both.

Microsoft, Windows, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Microsoft product screen shots reprinted with permission from Microsoft Corporation.

Other company, product, or service names may be trademarks or service marks of others.

The information is provided “as is” without warranty of any kind, express or implied and is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this information. Nothing contained herein is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the

applicable license agreement governing the use of IBM software.


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Codecs used by Audio/Video Services

Better sound, more frequencies, more bandwidth, less CPU

cycles because less compression

Tuned for voice. More CPU cycles because of higher

compression. Less bandwidth.

G.711

The Sametime Audio/Video Services support two audio codecs and one video codec

G.723

Used for video. The + features not used

H.263+


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Sametime Administration: A/V Configuration


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TerminologyRTC - Real Time Collaboration

VP - Virtual Places protocol that is used in the Sametimepresence, IM, n-way chat, e-meetings and file transfer

SIP - Session Initiation Protocol defined by IETFdefined for the creation of media sessionspresence, IM, n-way chat, audio/video and file transferdifferent deployments of the SIP protocol that deviate from the IETF standard

SIMPLE – Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions

Registering for presence information and receiving notifications when such events occur, for example when a user logs-in or comes back from lunch Managing a session of real-time messages between two or more participants

ray chan, advisory i/t specialist, ibm china/hk ltd

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