1. Raquel Rehman Your expert on e-CRM

2. My name is 3. Raquel L. Rehman Ill never tell what the L stands for 4. It wasnt alwaysRehman Raquel L. Rehman It used to be 5. Raquel L. McCormack 6. Hence I became a Rehmanand created anotherRehmanJace Dakota 7. I attend UNR, and I 8. I work at Eagle Fitness,Doing 9. Oh!I also need to say that I amCompletely,totally,and entirely obsessedwith my little Maltipoonamed Sweetie 10. Anyway,I am a professional,competent,specialized, qualified know-it-all! 11. And now forThe 10Commandments Of e-CRM 12. ButWAIT! 13. the process of targeting, acquiring,transacting, servicing, retaining,and building long-term relationships with customers that addBroughtto you value both to thecourtesy organization and theof customer.First, a little definition: 14. And nowback toThe 10Commandments Of e-CRM 15. CCMorCustomer collaboration management 16. Customize your emailsMr.Favorite Add lots more Mr.Customer,Favoritenot just CustomersValuedin the mixCustomer 17. Learn fromEmail from areal person!And a variety, atthat. 18. Get a Life, Already!It is about time we all had a little which has a hopping avatar onNesQuik 19. B-L-O-G!You must have a, in orderto conversate with your customers 20. Which brings us to Commandment CGCo Consumer generated contentr Let them do the work for you! 21. ThatCustomers feel important and lovedway, Which is necessary for a working relationship. 22. If you cant beat em,Join em! 23. Observe customers in their natural habitat.Facebook has done thisAnd become just like them! 24. Be accessibleBe there like State Farm is 25. Be relevant We want what we want when we want it!http://www.accenture.com/us-en/Pages/insight-got-the-r-factor-infographic.aspx#gotrfactor 26. You simply CANNOTMaintain a relationshipunless You are on the same page as your customer. 27. Actually manage Your customers.Bad publicityCan travel fast, especially with social media.And the internet. 28. So what did we learn today, class? 29. Pay attentionto yourcustomers. Really listen and respond. An start rakin in the dough!