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Rapid Online User Manual

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TABLE OF CONTENTS

General Information .................................................................................... 3Getting Started............................................................................................. 3Policy Search............................................................................................... 4Policy Search Results................................................................................. 5Policy Search Results................................................................................. 5Death Benefit Quote.................................................................................... 8Claim Reported.......................................................................................... 10US Contestable Claims ............................................................................. 13Flex and Annuity Policies......................................................................... 15Claim Form Completion............................................................................ 15System Support ......................................................................................... 15

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General InformationThe Rapid Online system allows you to obtain death benefit information and report death claims for policies assigned to an SCI Funeral Home or with an SCI location indicated as the preferred funeral home. Reporting a claim using Rapid Online will stop billing on the policy, if applicable.

Policy status and death benefit values are refreshed each business day, during which time the site may be unavailable for a brief period of time.

Getting StartedTo navigate to Rapid Online, you may enter https://www.assurantpreneed.com/rapidonline/ in your browser address line. We recommend that you then establish a bookmark or favorite for future use.

Note: You can access the User Manual online through the link at the upper right corner of any screen.A copy of a blank claim form is available by clicking on the link above.

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Policy SearchOnce you have logged-in, the Policy Search screen will appear. Each screen allows the user to Logout of the system by clicking the button below the picture.

You may search for a policy using the American Memorial Policy Number, Mayflower Policy Number, Assurant Life of Canada Policy Number, Goods & Service Contract Number, or Last Name. When searching with an Assurant Life of Canada (Administered by American Memorial) policy number you will need to preface the policy number with zero and a dash, example: 0-4XXXXXX.Clicking the “Search” button will prompt search results.

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Policy Search ResultsThe selected policy information will appear in the Policy Search Results screen. Please use the information shown to confirm you have the correct policy and then click the associated “Select”.

Note: Data displayed in example is fictitious. Actual data has been removed to protect the privacy of our policyholders

Searching by Last Name or Contract Number may result in a list of policies. Messages may be displayed in the “Status” column if the policy is inactive or a claim has previously been reported. Only policies that have not been paid will allow the “Select” option.

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If the date of birth is not correct we recommend you call our office to validate.

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To obtain a quote and/or report a claim and stop billing:

1. Verify the information on the Policy Search Results page to confirm correct insured2. Validate the date of birth by selecting yes if it is correct3. Choose the Cause of Death4. Choose the State/Province of Legal Residence5. Answer whether death occurred within State/Province of Legal Residence6. Click on the calendar to choose a Date of Death7. Validate the servicing location number8. Click “Proceed to Request Quote”

. If the cause of death is “Suicide” and the policy is within the first two policy years, a pop-up box will appear to alert you to that condition. When you click “Ok” you will be returned to the Policy Search screen and no quote will be given. For various other conditions, a pop-up box may appear to alert you to other information, but when you click “Ok” you will proceed to the Death Benefit Quote screen and a quote will be provided. It is recommended you call our office to confirm the benefit in any of these cases.

? Note: You have not yet reported the claim and stopped billing. At this point you have just

moved on to the quote screen which has the heading of “Death Benefit Quote”.

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Death Benefit Quote

The Death Benefit Quote screen will provide a noncontestable or contestable death benefit quote forunderwritten US policies, and only the noncontestable death benefit quote for underwritten Canadian claims. At this point, the claim has not been reported.

? Note: A claim is “contestable” if the date of death falls within the two-year period from

the issue date on certain plans. In order to determine the amount of the benefit, the cause of death on the death certificate and/or medical records must be reviewed. For further information, see the “Contestable Claims” section.

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To report the claim, stop billing and/or retrieve a partially completed Claim Form and/or Medical Release Form if applicable, click on Report Claim.

? Note: Clicking “Report Claim” to proceed with this request will prompt an update to the

associated policy which will suspend policy activity. If the request has been made in error, please contact Customer Service to have the policy’s status reset.

? Note: On Premium Paying Policies there will be a message displayed showing the date the

policy is paid to.

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Claim ReportedWhen you select “Report Claim” you may be prompted to enter the At-Need contract number, the At-Need cost and Choose from one of the three payment options. This information will be used to determine payment of benefits.

If no additional documentation is required:

The final screen prompts the user to enter their name certifying that they performed the funeral services for the insured. Type in your name to certify performance of funeral services and the claim is complete using the digital signature, no further action is required.

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After you enter Confirm and Submit a new selection of names may appear based on the original search criteria. This list suggests other policies that may also belong to the insured. Please validate and select any that is the same insured so a claim will be processed on each policy.

If additional documentation is required:

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Display Claim Form and/or Display Medical Release button will prompt display of a partially completed, printable form if needed which will need to be faxed in for payment.

• Note: Any further claim documentation, such as a death certificate, that needs to be faxed please write the policy number on it.

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US Contestable ClaimsOn certain plans if death occurs within the two-year period past the issue date, the claim is considered “contestable”. A Death Certificate and Medical Release Form are required.

The Death Benefit Quote screen will provide a Contestable Death Benefit which is the limited benefit available ifthe claim is rescinded. A message will also appear in the “Comments” column explaining that a Medical Release form and Death Certificate are required.

You may also view the full benefit that may be paid on the policy, should the review of records result in the claim not being rescinded. To view the full benefit quote, click on “View”.A window will appear with the full benefit quote and a posted Disclaimer. You may obtain a partially completed Medical Release Form at this point by clicking on “authorization for release of health-related information”.

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To exit the screen, click on <<Close.

You may now proceed to report the claim, stop billing if applicable and print a partially completed Claim Form and/or Medical Release Form by clicking on Report Claim. Please ensure signatures are completed before submitting. The completed Claim Form, Medical Release Form and photocopy of the Death Certificate should be forwarded to our office.

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Flex and Annuity PoliciesFor Flex or Annuity policies that are still in the premium paying period it will list the date of which the contract is paid to below the quote.

Claim Form CompletionFor instruction on how to complete a US claim form, please refer to your Claim Form QRG “How to File an American Memorial Life Claim” (CM500 QRG).

For instruction on how to complete a Canadian claim form, please contact Customer Service 1-800-663-8680

System SupportTo report technical difficulties, please call 1-800-554-6386 and choose option 1 – Assurant Business Partner.