RANGER MAINTENANCE AND TROUBLESHOOTING GUIDE Mobility V08R04+

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April 2013

Version V08R04+

Copyright © 2013 Trapeze Software ULC, its subsidiaries and affiliates (collectively “TSU”). All rights reserved.

TSU Proprietary and Confidential: Information contained in this document is proprietary to TSU, and may be used or

disclosed only with written permission from TSU. This guide, or any part thereof, may not be reproduced without the

prior written permission of TSU. The recipient acknowledges and agrees that disclosure of this document to recipient,

and its use, are subject to the terms and conditions specified in their relevant software license Agreement, software

maintenance agreement, and/or non-disclosure agreement. This document is for internal use only in conjunction with

TSU products. This document may not be modified in any way.

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not, are the property of TSU. No rights therein are granted to recipient.

Revision History

Date Topic or Section Feature Description

October 2013 Full Document Template Re-Design

Ranger Maintenance and Troubleshooting Guide : Mobility V08R04+

April 2013 Edition

This edition is based on product version V08R04+.

TSU reserves the right, to be exercised at its sole discretion and without notice, to change, modify or adapt

the contents of this edition in order to accurately reflect any future upgrades to the TSU proprietary

software. In the event of such changes, TSU expects, but does not represent or guarantee, that this current

edition will continue to remain reasonably accurate insofar as it describes the basic functions of the TSU

proprietary software. Furthermore, depending on your system settings, certain functionality, such as

application screens, may not function exactly as shown or described in this document.

Contents RANGER 4 MAINTENANCE AND TROUBLESHOOTING GUIDE ................................................................5

OVERVIEW .........................................................................................................................................5

ADMINISTRATOR ACCESS ...................................................................................................................5

2.1 Locating the Status Bar ........................................................................................................................... 5

2.2 Administrator Window and Password .................................................................................................... 5

PROGRAMMING RANGER 4 ................................................................................................................6

3.1 Using USB ................................................................................................................................................ 6

DIAGNOSTICS .....................................................................................................................................7

4.1 Running Diagnostics and Checking Logs on the Ranger.......................................................................... 7

RESETTING THE RANGER ....................................................................................................................8

5.1 Soft Reset ................................................................................................................................................ 8

5.2 Hard Reset ............................................................................................................................................... 8

TROUBLESHOOTING RANGER .............................................................................................................8

6.1 Connection to Dispatch Broken .............................................................................................................. 8

6.2 Velos Adapter Icon .................................................................................................................................. 9

6.3 Verifying GPS ........................................................................................................................................... 9

6.4 Verifying Ignition ................................................................................................................................... 10

6.5 Ranger’s Not Powering On .................................................................................................................... 10

6.5 Recalibrating the Touch Screen ............................................................................................................ 11

SAFETY MESSAGE ACKNOWLEDGEMENT........................................................................................... 11

ADDING UNITS TO XGATE AND XGATE FEATURES.............................................................................. 11

7.1 Windows in XGate ................................................................................................................................. 11

7.2 Adding a New Ranger to XGate ............................................................................................................. 12

XMM UNIT CONFIGURATION AND DIAGNOSTICS .............................................................................. 13

8.1 Renaming a Unit in XMM ...................................................................................................................... 13

8.2 Diagnostics in XMM .............................................................................................................................. 13

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RANGER 4 MAINTENANCE AND TROUBLESHOOTING GUIDE

Overview This specification details the steps needed to troubleshoot and/or maintain the Ranger 4 either locally

on the Ranger or through XMM.

Administrator Access Locating the Status Bar The status bar is where the administration window is located, and it can be accessed by tapping the

bottom of the Ranger screen or by pressing F5 to bring up the keyboard and clicking the “win” key.

Administrator Window and Password Once the status bar pops up go to “Start” and choose “Administrator”. A login window will pop up along

with a keyboard. Enter the password, 636867, in the login window. A window will pop up with admin

applications such as “Software Reset” and “Windows Explorer”.

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Programming Ranger 4 Using USB A Ranger 4 can be programmed using a USB stick. Locate the USB sticks provided by Trapeze Software

containing the latest Ranger software image.

Follow the steps above to access the Administration window, and go to “Device Clean Up”. Check all

available boxes and press “Clean Up”. Once the device resets, plug in the USB stick into USB port on the

back of the Ranger.

When the USB stick is inserted into the back of the Ranger, it may ask you to confirm if you want to

reprogram or not, select “Yes”.

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The Ranger will go through various resets. The update typically takes 5 - 10 minutes to program. After

accepting the final safety message a window will appear indicating if the install was successful or not.

Accept the message and remember to remove the USB stick.

Diagnostics Running Diagnostics and Checking Logs on the Ranger Diagnostics can also be run through the administration window by clicking on “Diagnostic Tools”. This

window shows diagnostic logs from the Ranger. These logs are updated constantly and can be saved

and downloaded to the Flash Drive or external storage. The icon for the floppy drive is used to save the

log, and the pause button is used to stop updating logs to be able to isolate an error. Note to save a log

to a USB, insert the USB into the Ranger and save the log file to \Hard Disk.

The filter option allows us to change the dates of the logs and looks for special texts in the logs.

The events tab allows you to quickly view when the last major event such as a software reset occurred.

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Resetting the Ranger Soft Reset If the Ranger freezes it can be reset using the Function keys on the side of the Ranger. Hold the Power,

F2, and F5 keys together, until all the Function keys flash blue, this will perform a soft reset on the

Ranger. You can also log into the Administrator window and choose “Software Reset” to reset the

Ranger.

Hard Reset A hard reset is usually the very last option which should be considered. To perform a hard reset, pull the

power cable from the Ranger.

Troubleshooting Ranger Connection to Dispatch Broken If the Ranger cannot be seen within XMM or does not seem to be able to use maps, receive trips, or

send and receive messages the Ranger may have lost connection to the network. You can see this on

the top line of the Ranger, if the connection was broken it would state “Connection to Dispatch Center

Broken” and if the connection is intact the top will read “Online”.

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Velos Adapter Icon A possible reason for the Ranger’s loss of connection to XMM or the network could be the VelosEVDO

(cellular) adapter. You can check the status of the adapter in the status bar. If you do not know where

the status bar is please see the above section on accessing the status bar.

On the right hand side of the status bar there will be a symbol similar to an upside down “T”, as shown

below. Double tapping this icon will display the information from the adapter. Please check to see in

the pop up window that the adapter has an IP address. If it does not then this could be the point of

failure, and could mean that either the network is not in coverage or the adapter is configured

incorrectly.

Verifying GPS GPS receivers are built into the Ranger. In order verify GPS is being received by the Ranger, open

“Diagnostic Tools” and select “System Status”. The Interfaces tab will indicate if the Ranger has a GPS

lock. Note when verifying GPS, ensure the vehicle is outside and that the Ranger has a clear line of sight

with the sky (in order to ensure satellite reception).

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Verifying Ignition After the Ranger has been installed “Diagnostic Tools” can be used to help verify the install. Select

“System Status” followed by “Vehicle”, the Ignition option should switch between On and Off when the

vehicle is powered on / off.

Ranger’s Not Powering On Typically Rangers are wired to power on with vehicle ignition and power off 30 minutes after the vehicle

has been turned off. If the Ranger does not power on

1) Perform a Re-boot of the unit thru the Function keys, watch for Blue LED’s to properly light

up.

2) Check all fuses and Power connections; perform a Power cycle by removing the Fuses and

re-installing.

3) Locate and check for the following at the white 4 wire molex connector.

A) Red = Constant 12 volts (3 amp fuse)

B) Green = Switched Key 12 Volts (2 amp fuse)

C) Black = Good Ground

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Recalibrating the Touch Screen The Ranger on occasion may need its touch screen recalibrated. To do this, open the Administration

window and select Control Panel. From the Control Panel open Stylus select the Calibration tab, and

click on the Recalibrate button. Cross hairs will appear on the screen, touch on each of the cross hairs,

and tap anywhere on the screen when completed to close the calibration screen. Note if the screen

calibration is too far off and the touch screen becomes unusable, you can use a USB mouse or keyboard

to open the screen calibration window.

Safety Message Acknowledgement For safety reasons there is a message during Ranger initialization stating that the driver will use

precaution and not use the Ranger while driving. If the driver does not acknowledge this message for 30

minutes or declines it, the Ranger will go back to sleep even if the ignition is on. It can be rebooted by

holding the power button.

Adding Units to XGate and XGate features Windows in XGate XGate has six different windows inside it. They are from left to right as follows:

1. Unit summary - This shows all the configured units along with the mobility app, time, and

channel.

2. Broadcast summary - generally not used as it is for private radio networks.

3. Event summary - Shows all the messages being sent to and from units, if unit is not registered it

will state “message from un-configured units”.

4. Host summary - Shows the hosts, their status, and time.

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5. Channel summary - Shows the channels and their status with the IP number and Port in the

format IP/Port number.

6. System information - Shows the version of XGate, the database (usually local), CPU information

such as IP address, and the date XGate was started on last.

Adding a New Ranger to XGate To add a new Ranger, right click in the unit summary box and select either “add” or “copy”. If you are

going to “add” a new unit, you must know which mobility application you are using, where the .capp file

is located, the channel you are connecting to, and the EID of the Ranger. The channel will be similar to

“UDP_092”, the EID can be found on the Ranger by pressing the F1 key.

Click on the Accept button to add the unit to XGate. If the new unit uses the same software (Mobile

App) you can select “Copy” and enter the new unit name and EID. Click Accept to add the unit to XGate.

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XMM Unit Configuration and Diagnostics Renaming a Unit in XMM Once XMM is installed and running, you may change the name of the unit by right clicking on the

preferred unit and selecting “rename”. Enter the new name and press enter.

Diagnostics in XMM To proceed to diagnostics of the preferred unit, right click on the unit and select “Diagnostics” or select

the unit and choose “Diagnostics” from the top options bar. Once the diagnostics window opens you

can see the following tabs:

Device status - shows state information, memory information, etc

Software history - the previous communications with the Ranger through XMM.

Process viewer - which applications are currently running on the Ranger.

Screen capture - shows the current screen of the Ranger and allows for a screenshot.

Log viewer - shows the logs from the Ranger, also allows for the downloading of logs.

Debugging - enable or disable logging on selective ports.

File browser - allows for browsing of files on the Rangers storage devices.

Registry - allows for viewing and editing of the registry files.

Snapshot - downloads the current device status, screen capture, process list, and diagnostic

logs.

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