WARRANTY SERVICES COMPANY

w w w . a m a n a l s h a r q . c o m E-mail: info@amanalsharq.com

Auto Extended WarrantyAuto Extended Warranty

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Vehicle ReplacementVehicle Replacement

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RAK BANKRAK BANKDubaiDubai

January 2011

WARRANTY SERVICES COMPANYAman Asharq Extended WarrantyAman Asharq was found in 2005 as the first Arab company in the field of extended warranty, our headquartered in Al Khobar Saudi Arabia and we currently operating in Saudi Arabia, United Arab Emirates, Egypt, Syria and Lebanon.

The Company Founded on the concept of providing quality products and services that meet the unique needs of today's consumers, we understand the needs of our clients to have professional services that can be trusted and reliable all the time.Our Objective is to be the No.1 trusted company in providing warranty service and other assist services in the Middle East & North Africa.

Company Mission StatementTo provide the ultimate warranty solution which enhanced the sales & service department processes, delivering increased dealer profits and long term security.

Company StrategyWe know that every company is different; and there is no single solution that works for everyone. We work with clients to develop a solution that fits their business. It’s about being flexible, but it’s also about understanding your needs.

Aman Asharq Offices and Locations: Saudi Arabia – Head Office United Arab Emirates - Dubai Egypt Syria Lebanon Kuwait (2011) Bahrain(2011)

What We Offer

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Aman Asharq Offices: Saudi Arabia, United Arab Emirates, Bahrain, Egypt, Syria, Lebanon

Covered Areas

WARRANTY SERVICES COMPANYIt is our commitment to help you achieve your business goals. We ask, we listen and we deliver the products, solutions and support you need to grow your business, partnering with Aman Asharq Warranty Services gives you a competitive advantage.

Our Products & Services Auto Warranty & Extended Warranty GAP Insurance Replacement Vehicle (Insurance) Electronics Warranty Roadside Assistance Services

What You Want What We Offer

Strength & StabilityWith nearly 10 years of experience in Warranty industry, a vertically integrated infrastructure, responsible pricing, proven processes and consistent performance excellence, we are able to deliver sustained revenue growth to our partners.

Preferred Products

We ask "what do customers want?" We look at what competitors offer. We deliver quality products that satisfy customer needs and outshine competitor offerings. Aman Asharq provides a full range of reliable and dependable Warranty Coverage, from comprehensive exclusionary to state component coverage options, to meet every need.

Unparalleled ServiceWith claims representatives averaging 10 years of industry experience, and our commitment to customer focused quality processes, we deliver you and your customers the service excellence you expect.

Increased ProfitsBetween dealer participation programs and Finance and Insurance (F&I) incentive programs, we offer great opportunities for our customers to increase their profits while driving sales in the dealership.

Our Corporate Clients

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WARRANTY SERVICES COMPANY AL JAZIRAH VEHICLES AGENCIES The sole Distributor of FORD & LINCOLN cars and Trucks in the kingdom of Saudi Arabia BALUBAID AUTOMOTIVE Distributor of GM & Chevrolet in Saudi Arabia AL MAJID MOTORS: The Sole distributor of KIA motors in United Arab Emirates JUMA AL MAJID ESTABLISHMENT: Distributor of HYUNDAI Motors in United Arab Emirates. AUTO PLUS COMPANY: American & Japanese Car Dealer which is part of the Kuwaiti Finance House in UAE. AL YOUSUF MOTORS: Advantaged Certified Car Dealer in United Arab Emirates AMAN (DUBAI ISLAMIC INSURANCE & REINSURANCE COMPANY) - United Arab Emirates AL SAGR NATIONAL INSURANCE COMPANY United Arab Emirates UNION INSURANCE COMPANY United Arab Emirates DAR ALTAKAFUL (ISLAMIC INSURANCE & REINSURANCE COMPANY) United Arab Emirates AL BUHAIRA NATIONAL INSURANCE COMPANY United Arab Emirates AL MULLA INSURANCE BROKERS COMPANY United Arab Emirates TOYOTA EGYPT The Sole distributer of Toyota vehicles in Egypt. BAVARIAN AUTO GROUP Main Distributor of BMW, MINI & Brilliance vehicles in Egypt AUTOLEVANT Sole distributor of Ford & Lincoln cars in Lebanon INTRACO GROUP Distributor of Cherry Motors in Lebanon ZEINA TRADING COMPANY LIMITED Distributor of HYUNDAI motors in Syria SHAMMOUT GROUP The distributor of GREAT WALL Motors in Syria

Product InformationAuto Extended Warranty

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WARRANTY SERVICES COMPANYYou may have noticed that, now-a-days customers are buying vehicles and maintaining them in order to retain the vehicles for a greater period and for a better re-sale price. Customers are realized the cost of repairing can be extremely high, and the risk of failure increases, when the car grows older. As a result, customers are looking for more period of warranty with more mileage to protect any un-expected financial burden due to the mechanical & electrical failure.

We in Aman Asharq offer an additional 1 or 2 year extension of manufacturer’s warranty for mechanical & electrical breakdown and this coverage starts from the expiry of manufacturer’s warranty for the new cars and from the selling day of the used vehicles.

Extended warranty not only benefits the customers but also benefits the dealer to improve their vehicle sale, service inflow which is directly supporting the VRI (Vehicle Retention Index) & steady growth of service sales, parts sales and the product image which make their vehicle more attractive to their customers.

As a result of the present market scenario, almost all leading automobile dealers in the region, adding extended warranty to their aggressive integrated marketing plan, and using extended warranty as an attractive marketing tool.

Benefits of Extended Warranty For most dealers, extended warranty program is the key element in their after sale and customer satisfaction initiatives. With compliant and effective marketing, an extended warranty program can not only drive sales revenue, but also increase fixed operations profits.

Dealer Benefits Considerable Growth in Sales. Ability to offer peace of mind to the consumer. Significantly increases spare parts sales & routine services as customer should carry out all services in

your service center. Offers dealers the ability to customize service contracts to fit unique consumer needs. Offers supplemental coverage which may not be provided in an automobile insurance program. Supporting BRAND RECOGNITION and CUSTOMER LOYALTY as the trade value of the vehicle is

enhanced.

Consumer Benefits

Total Peace of Mind Consumer benefits by having an assurance that unforeseen expenditure on mechanical or electrical failure is avoided, providing motoring peace of mind.

TransferableThe Coverage contract is transferable to the new owner with no additional fees.

Resale ValueSince the warranty is transferable, resale values of regularly serviced vehicles with unexpired warranties are higher, reducing the cost of the ownership.

Customer Loyalty

AMAN PLATINUM WARRANTY COVERAGETRUE FACTORY BUMPER-TO-BUMPER VEHICLE WARRANTY COVERAGES (Mechanical / Electrical)

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WARRANTY SERVICES COMPANY

Customer pays any balance if any

Yes

is vehicle underAA Warranty

Yes

AA. gives approval within limits of policyliability

in 30 minutes

Service Advisor fill out claim request form &send to AA By E-mail/Fax

is failed partinsured?

Inspecting the vehicleidentify the problem

Dealer W/S Receivevehicle with complaint

No Claim RejectedDealer Informs customer about

reason of rejection

End

AA. will make thepayments according to

the final invoice

Dealer Provides finalinvoice to AA

No inform customer(no warranty)

This is the most comprehensive coverage’s in the industry. As the most comprehensive plan we offer, these plans are designed to extend the original manufacturer's coverage that the vehicle came with and this coverage takes affect once the original factory warranty expires (after recommended period or mileage)

AMAN GOLD WARRANTY COVERAGEIt covers the major components in your vehicle plus most of "high-tech" items:

ENGINE - TRANSMISSION – DEFERENTIAL - COOLING SYSTEM – STEERING SYSTEM - AIR CONDITIONING UNIT - Fuel SYSTEM.

AMAN SILVER WARRANTY COVERAGEThis plan covers the most important and expensive power train such as the engine, transmission and drive axle.

24/7 Hours Roadside Assistance Our Roadside Assistance services offer your customers quality motoring benefits with the highest levels of Customer Service available in the Middle East and North Africa.

Supported by an extensive network of approved recovery service providers, we truly offer a peace of mind in the event of breakdown.

Aman Roadside Assist offers a number of services that help to ease concerns resulting from unforeseeable emergencies.

Roadside Assistance Includes:

24-hour Toll-Free Service Comprehensive Towing Lock-out Assistance Battery jump-start Tire Change Fuel Delivery

Replacement VehicleIn case of a Road Traffic Accident to the Insured or if the vehicle is under repair Aman Asharq will provide a replacement vehicle to the customer until customer receive his vehicle.

Warranty Claim Procedure Diagram

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WARRANTY SERVICES COMPANY

PRICING FOR Extended Warranty CoverageStrictly Confidential –For RAK BANK - Dubai 7

This Claims Procedure is intended to provide you with a concise, easy to follow operating guide for the administration of claims on the Extended Warranty Program.

WARRANTY SERVICES COMPANY

RAK BANK

Date of Pricing 10/01/2011

Validity 60 days after pricing

Vehicle Brand BRAND NEW - Japanese, American, Korean and European Cars

ExclusionsAll Mercedes (12 cylinder cars) & Top luxury Cars (Aston Martin, Bentley, Ferrari, Lamborghini, Maserati, Maybach, Rolls Royce, V12 engines and all modified vehicles

Coverage Mirror of Manufacture Warranty

Vehicle Type AA Coverage Built in Selling Price

1. Japanese/American/Korean Cars 5 years/unlimited Including Manufacture Warranty

AED 635

2. European Cars AED 2,500

All Warranty Policies are insured by Al Sagr National Insurance Company, UAE.

Claim Approval time limit Half an hour subject to 80% of service history

Policy Issuance Aman Asharq will depute a Sales Executive to the bank to administer all policies.

Specific Service Requirement

All cars have to carry out maintenance services at every 5000 KMS or as per Dealer’s recommendation at any Authorized Dealer Service Centers.

Payment Terms After 30 days of submitting the invoices

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