Raising the Bar on Remote Site Management

Presented By Francis & Stephen

October 22, 2010

Raising the Bar on Remote Site Management

• Introduction to Remote Sites with Helpdesk– Pre-5.0 Functionality Review– 5.0 System Motivations

• Architectural Overview

• Remote Site Configuration– Active Directory Configuration– Email Settings– Help Desk Settings

• Custom attributes

– Network Scan– User Portal Setup

• Helpdesk Customizations for Remote Sites– Ticket Rules and Views– Site Column and Filters

• Question & Answers

Pre-5.0 Functionality

• Scalability for scanning aggregation• Reduced WAN traffic after initial scan• Central Helpdesk

5.0 Motivations

• Helpdesk Authentication• Per-site Helpdesk• Scalability• More Configuration Options for MSP’s

Remote Site Settings

• Initial Configuration• Active Directory Configuration• Backup Configuration• Email Settings• Help Desk Settings– Custom attributes

• Manage Extensions• Network Scan• User Portal Setup

Remote Site Customizations

• Ticket Rules and Views• Site Column and Filters

Questions?