RESUME

B.RAGHUNATH No32, 2nd cross, Jai Maruthi Nagar, BTS layout, Arekere, B.G Road, Bangalore-560076. Mobile: +918197328432

E-mail: raghuktg123@yahoo.com

Objective:

To pursue a highly challenging career, where I can apply my knowledge, acquire new skills and contribute effectively to the organization.

Academic Excellence:

B.E Automobile Engineering (2006-2009) from Shanmuganathan Engineering College

affiliated to Anna University (Tamilnadu).

Diploma Automobile Engineering (2003-2006) from Sri Ramakrishna Polytechnic College

affiliated to Anna University (Tamilnadu).

Working Experience :

1.Worked as “Technical Support Executive”(Voice) in the company “INFINITE SOLUTIONS” (ITPL, BANGALORE) from date (June 16, 2014) to (March 18, 2015).

Job Profile:

Initial diagnosis and repair for apple and windows products like (apple iphone, ipad,

ipod, mac and windows computers).

Providing Remote Assistance to resolve customer problems.

Basic optimization and repair for Windows and Mac computers.

Initial repair for devices like (iphone, ipad and ipod).

Basic networking knowledge.

2. Worked as “Technical Support Associate II”(Voice) in the company “Convergys India

Services Private Limited” (JAYADEVA, BANNERGHATTA ROAD, BANGALORE)

from date (June 4, 2015) to (till date).

Job Description :

Worked as a Technical Support Associate(Voice), for AT&T U-verse a service provider in U.S who

deals with TV, internet and home phone services.

Job Profile:

Basic knowledge on networking devices Modem and Router and their functionalities.

Provide assistance for customers who is facing issues with At&T U-verse TV, internet and home phone services.

Diagnosis, troubleshoot and repair assistance on network access devices like residential gateway and help customers in connecting to internet on desktop computer, laptop, mobile devices, printer, etc...

Diagnosis, troubleshoot and repair assistance on TV receivers both wired and wireless with wireless access point as well.

Basic billing explanations for all U-verse products, (including TV, internet and home phone)

Languages Skills : English- Read, Write and Speak.

Tamil- Read, Write and Speak.

Personal Details:

Date of birth : 12 January 1988

Father’s Name : K.T.Bhojan

Marital Status : Single

Declaration

If given an opportunity I will endeavor my best in executing the new assignment.

Place: B.RAGHUNATH Date: