rackspace reviews, web hosting services
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Rackspace
Web Hos(ng
About Rackspace
Rackspace offers their customers cloud web hosting with an innovative pricing structure, which allows customers to pay as they go. Additionally, they are able to offer price estimates as to what the expected usage will be so that they are able to predict their projected monthly charge. They operate 9 data centers on 4 continents with a guaranteed 100% uptime.
Why Rackspace?
• Web hosting provider to 40% of the Fortune 100
• Hybrid hosting options allows customers to personalize their web hosting solutions
• Customer service is available 24/7 and 365 days per year
• Rackspace developed industry-leading open source operating system Openstack ®
Rackspace Certifications
• Red Hat Premier Hosting Partner
• MySQL Certified Hosting Partner
• Microsoft Gold Certified
• ISO 27001:2005 Certified
• Level 1 Payment Card Industry (PCI) Service Provider
• SSAE16 Type II SOC1, SOC2 (Security and Availability Only), and SOC3
• Safe Harbor Certified
• CDSA Content Protection and Security Standard Certified
The Good
• Customer service available 24/7 and 365 days/year
• Customers pay only for the bandwidth which they use
• Customer service is well-trained and responsive, working hard to assist their customers’ needs quickly and appropriately • Commitment to the highest quality equipment, continued development of upgrades of their technology and to providing their customers the best quality web hosting services available.
• Redundancy in data centers ensures minimal downtime • Rackspace guarantees 100% uptime – independent sources rate their uptime at 99.99%
The Bad
Rackspace is poised to develop services for the larger companies, and as such, their services may be too expensive for the very small business or start-up. Since Rackspace only offers server space, they don’t offer templates, etc. for their customers. Average Rackspace customers have their own web design team and are experienced in web design and maintenance.
For the right client, Rackspace is a great option for web hosting. They offer their services to a wide range of clients and have an innovative approach to web hosting in that they offer clients the ability to only pay for what they will use. Hosting is guaranteed to be up 100% of the time, and with multiple data centers on 4 continents, this is well within reach.
Pricing Structure
Cloud Sites: • 50GB storage/500GB bandwidth: $150/month
Next Generation Cloud Servers: • Linux 512MB: $0.022/hour ($16.06/month) • Linux 1GB: $0.06/hour ($43.80/month) • Windows 1GB: $0.08/hour ($58.40/month) • Linux 2GB: $0.12/hour ($87.60/month) • Windows 2GB: $0.16/hour ($116.80/month) • Linux 4GB: $0.24/hour ($175.20/month) • Windows 4GB: $0.32/hour ($233.60/month) • Linux 8GB: $0.48/hour ($350.40/month) • Windows 8GB: $0.58/hour ($423.40/month) • Linux 15GB: $0.90/hour ($657.00/month) • Windows 15GB: $1.08/hour ($788.40/month) • Linux 30GB: $1.20/hour ($876.00/month) • Windows 30GB: $1.56/hour ($1,138.80/month)
Managed Cloud Services • Managed Infrastructure
• Expert guidance with architecture, security and code development 24 hours/day, 7 days/week and 365 days/year
• Managed Operations
• SysOps • Experts run your daily cloud operations including monitoring your company’s infrastructure, OS maintenance and monitoring, taking care of all necessary patching needs, and maintain all cloud applications
• DevOps Automation • Includes all of the above services offered as SysOps as well as assistance from experts to keep your business DevOps fully automated for the highest level of efficiency.
Migration Services When looking to upgrade servers or change servers, migration is a challenge. Rackspace offers extensive migration services to new customers. • Servers
• Upgrade your servers • Images, apps and data
• Databases • MySQL, MS SQL, or Oracle® database migration services available • Upgrade databases (MYSQL to MS SQL)
• Applications • Apps which can be migrated include Content Management Systems • Upgrade apps (Wordpress to Drupal, etc.)
• Email • Move email to Hosted Exchange ® email at Rackspace or affordably priced Rackspace hosted email • Hybrid email products available
Better Business Bureau
• Accredited since 2008
• A+ rating
• 20 complaints closed with BBB in last 3 years • 7 closed in last 12 months • The BBB states that factors which raised Rackspace’s rating include: company’s response to complaints, time which the company has been in operation and the number of complaints relative to the size of the company in comparison to their competitors.
Accessibility to assistance
Rackspace has many ways with which to contact them including online chat, phone and via their social media accounts. Find Rackspace on: • Facebook • Twitter • Google+ • LinkedIn
Contact Information
Phone number: 800-961-2888 Email address: [email protected] Rackspace Headquarters 1 Fanatical Place City of Windcrest San Antonio, TX 78218
Summary
Rackspace offers pay-as-you-go cloud hosting in both Windows and Linux formats. As with their competitors, cost of Windows hosting is higher than for Linux. They offer comprehensive customer service which is available around the clock. Customer support is very helpful and knowledgeable. When looking for web hosting, Rackspace is a good option for their commitment to their customers, their superb uptime guarantee and payment options in only paying for what is used.
