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TRANSCRIPT
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.
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This Charter is a declaration of theOffice of the Development Commissioner
(Small Scale Industries)
-,
‘%
lNCORPORATlrfi6 OUR MISSION, FUNCTIONS, ACTIVITIES ANDCOMMITMENTS
TO
THE PEOPLE OF INDIA+<
IN GENERAL
&k
r.‘7/ TO’THE SMALL SCALE INDUSTRIALISTS & ENTREPRENEURS
lb PARTICULAR
f
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THE OFFICE OF DEVELOPMENT COMMISSIONER (SSI)
* An o f f i c e o f t h e D e p a r t m e n t o f S m a l l Scale I n d u s t r i e s andA g r o a n d R u r a l I n d u s t r i e s f o r p r o v i d i n g t e c h n i c a l i n p u t s for t h ef o r m u l a t i o n o f p o l i c i e s a n d p r o g r a m m e s , for t h e p r o m o t i o n andd e v e l o p m e n t o f s m a l l s c a l e industrb;sbeg;; ;l;;;;;,k; z; support !t h e s m a l l s c a l e i n d u s t r i e s b y w a y servicest o suppor t SSI g r o w t h , a n d b y t h e m a n a g e m e n t o f programmest h r o u g h o u r f i e l d f o r m a t i o n s f o r t h e b e n e f i t o f s m a l l - s c a l ei n d u s t r i e s .
QIJJ A C T I V I T I E S
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W e p r o m o t e t e c h n o l o g y a n d c r e a t e e n t r e p r e n e u r s h i p i n t-beSmal l S c a l e S e c t o r b y p r o v i d i n g a c o m p r e h e n s i v e r a n g e o fe x t e n s i o n s e r v i c e s t h r o u g h a n e t w o r k o f 2 8 S m a l l I n d u s t r i e sS e r v i c e I n s t i t u t e s ( S I S I s ) a n d 3 0 B r a n c h Smal l I n d u s t r i e sS e r v i c e I n s t i t u t e s . ( L i s t a t A n n e x u r e ‘ A ’ 1
W e p r o v i d e c o m m o n f a c i l i t y s e r v i c e s t o S m a l l S c a l e U n i t s a n di m p a r t t r a i n i n g i n t e c h n i c a l s k i l l .development t o w o r k e r s o fs m a l l s c a l e i n d u s t r i a l u n i t s o n t h e use of modernt e c h n o l o g y / m a c h i n e s t h r o u g h common f a c i l i t y w o r k s h o p sa t t a c h e d t o o u r S I S I s .
u n i t s b yW e p r o v i d e m a r k e t i n g s u p p o r t t o ?mal 1 s c a l ep r o m o t i n g i n t e r a c t i o n between small . and 1 arge u n i t s anda n c i l l a r i s a t i o n t h r o u g h IS s u b - c o n t r a c t e x c h a n g e s a t t a c h e dt o o u r S I S I s .
S I S I s a l s o r e n d e r m a r k e t i n g a s s i s t a n c e t o s m a l l s c a l eOuru n i t s t h r o u g h t h e S i n g l e P o i n t R e g i s t r a t i o n S c h e m e o f t h eN a t i o n a l S m a l l I n d u s t r i e s C o r p o r a t i o n .
W e e x t e n d t e s t i n g f a c i l i t i e s t h r o u g h o u r 4 R e g i o n a l T e s t i n gC e n t r e s a t N e w D e l h i , C a l c u t t a , Mumbai a n d Chennal a n d OUf 9F i e l d T e s t i n g C e n t r e s . ( L i s t a t A n n e x u r e ‘ B ’ )
P M R Y ( P r i m e M i n i s t e r R o z g a r Yojanal :
c r e a t e andW e mon i tor and s u p e r v i s e t h e s c h e m e P M R Y t op r o v i d e s u s t a i n a b l e s e l f employment o p p o r t u n i t i e s t oe d u c a t e d - u n e m p l o y e d y o u t h t h r o u g h m i c r o e n t e r p r i s e s .
I n f o r m a t i o n a n d F a c i l i t a t i o n Coyrii;;shave been set up in o u r
f&g$da;ie a n d h e l pwe1 1
H e a d q u a r t e r s f o r s p e e d y a n d e a s y a c c e s s o f info;m&tion fZt h e c i t i z e n s o f t.he c o n c e r n e d Stat.e.
1
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W e w i l l c o n t i n u e t o i m p r o v e t h e p e r f o r m a n c e o f o u r tcentres and commoni m p r o v e m e n t o f
f a c i l i t y workshops f o r f u r t ht h e i r s e r v i c e s . W e w i l l continue t ime
e x e c u t i o n o f y o u r j o b w o r k a n d t e s t i n g o f y o u r p r o d u c t s .
e s t i n ge r1Y
on-.u r e s t o - e n a b l e
- -. ---- -.* ‘1 andf u n c t i o n s .
F. VUUYY IV, marketing
* We wi 11 computerise our operat i onc o m m u n i c a t i o n a n d i n t e r f a c e w i t h c i t i z e n s .
f o r e f f e c t i v e
STANDARDS e GENERAL PERFORMANCE-.
t* Your a p p l i c a t i o n o r 1 et.t.er w-i 11 continue to be
I to all ofd u l y
your w r i t t e nacknowledged.- --.
We -will- responde n q u i r i e s w i t h i n 1 5 d a y s .
* W e w i l l f o r w a r d o u r rennrt. for enlistment w i t h N S I C u n d e rrithin 30 davs- A f tar t h e
i sGovernment Purchase Proplrammer e c e i p t o f (1 ocated a twi 11 be corn!a n o u t s t a t .weeks.
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j.r L* We s h a l l e n d e a v o u r to nrovide t h e ‘ t i m e a n d
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for your job work in our Cotc o s t e s t i m a t e s
hours of a request.nmon F a c i l i t y W o r k s h o p s w i t h i n 2 4 -
.-3ort3 to1 F,
* W e w i l l i s s u e t h e a p p r a i s a l r e p o r t s o f P r o j e c t R e p o r t st o u s u n d e r p a i d c o n s u l t a n c v servics
sentreceived f rom C i t i z e n s
or Banks w i t h i n 4 w e e k s f r o m t h e d a t e ofc o m p l e t e d a p p l i c a t i o n s .
?I( The R e g i o n a l Testins C e n t r e s anr:
documents and declat-a’t,ion .C:I
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IV I f marl tjnavan,New Delhi - 1 1 0 011.T e l . N o . 0 1 1 - 3 0 1 2 6 9 4 h
011-3017322
(311 Women Cell - do -
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GRIEVANCE REDRESSAL SYSTEM
* A l lw i l l
genuine complaints may be sent to the grievance cel l andb e s e t t l e d w i t h i n 1 5 d a y s o f t h e i r ret e i p t .
* I fo r v
you have any complaint, you may write oisit o u r I n f o r m a t i o n a n d Facilitaf
r te lephone, f a xti on Counter. <
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I nw i t h
c a s e y o u a r e n o t s a t i s f i e d , y o u m a y t a kour
.e u p t h e m a t t e r
f a xN o d a l O f f i c e r ( P u b l i c G r i e v a n c e )
and telephone number are giv’whose
en below :address,
GUIDANCE. AND HELP
* I n f o r m a t i o nf l o o r
a n d F a c i l i t a t i o n C o u n t e r l o c a t e d o n t h ea t G a t e N o .
ground
YOU4 , N i r m a n B h a v a n , N e w D e l h i w i l l
i n f o r m a t i o n o nlnisatlon
t h e s e r v i c e sprovide .
andorg2 a n d r e l a t e d i n s t i t
activit.ies o f our
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te1eand growth.
smallY o u c a n v i s i t o r
t h e groundrovide
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Y o u c a n v i s i t o r m a k e a
You!phone c a l l t o t h e C o u n t e r a t T e l e p h o n e N o .
m a k e a
c a n o b t a i n p r i c e d p u b l i c a t i o n s f t01 l-3( 119219.
-0m a n y o u t l e t o f theC o n t r o l l e r o f P u b l i c a t i o n s .
119219.-0m a n y o u t l e t o f the
IMPORTANT ADDRESSES
lrmation & F a c i l i t a t i o n(I) I n f oCounter
(2) G r i e v a n c e C e l l
(311 W o m e n C e l l
. 4 , GroulId F l o o r ,Bhavan,
IYWW uei+bi - 1 1 0 011.T e l . No. 01 I-3019219
J . D . C . & N o d a l O f f i c e r ,( P u b l i c G r i e v a n c e )Room NO. 711,7 t h F l o o r ,Ni rman Bhavan,N e w D e l h i - 110 011.T e l , N o . 0 1 l - 3 0 1 2 6 9 4 t
011-3017322 r
- do -
/
3
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8, Small Industries Service Institute,Janak Kuti,Chambaghat,Solan - 178 213.Tel. No. : 2265, 3766.
9. Small Industries Service Institute,36 B/C, Gandhi Nagar,Jammu-Tawi - 180 004.Tel. No. 431077.
IO. Small Industries Service Institute,Industrial Estate,Rajaji Nagar,Bangalore - 560 044.Tel. No. : 3351581, 3351582, 3351583.Telex No.: 845-2328.
11. Small Industries Service Institute,Industrial Estate,Gokul Road,Hubli - 580 030.Tel. No. :~ 52334, 52446.
12. Small Industries Service Institute,Krishna Vihar,Kanjany Road,Ayyanthole,Thrissur - 680 003,
j.‘
Tel. No. : 20536, 20638, 20686. 707lZ;Telex No.: 0887-265 SIAD-IN
13. Small Industries Service Institute,10, Industrial Estate,Pologround,Indore - 452 003.
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16. Small Industries Service Institute f,Shed No. C 17 & 18,Bit No. 23, Industrial Estab,3.
Takyelpat, \
Imphal - 795 001.Tel. No. : 220584, 223096.--.
17. Small Industries Service 3 Institute.V i k a s Sada,
--'--I
College Square,Cuttack - 753 003.Tel. No. : 611480, 611958, 611829Telex No.: 676-229 SISI-IN
18. Small Industries Service Institute, -8Industrial Area ‘B' ,,lALdhi svsa - 2-4 ;’ 003. ‘t1 tu,,Tel. No. : 533225. 531733-35.
I
19. Small Industries Service Institute,22, Godown Industrial Estate.Jaipur - 302 006.Tel. No. :Telex No.:
201553, 212098, 372099,.372090.SISI-JP-0365-2354 SIST-TN
20. Small Industries Service InstitllteTadong Housing Colony,
I I u-v',
P.O. Tadong,Gangtok,
#' .
Sikkim - 737 102.N
Tel. No. : 226031
21. Small Industries Service _..__65/l G.S.T. Road.
? Tnntitute,
Guindy,Chennai - 600 032.Tel. No. : 2341011, 2341185, 234012-13, 2341014 9
22. Small Industries Service Institute.-?;
21, Harish Thakur Road,I
Agartala - 799 00'1. 'Tel. No. : 226570, 222460
23. Small Industries Service Tnst.itute,107, Industrial Estate,Kalpi Road, Fatalganj,
r
Kanpur - 208 012.Tel. No. : 220831PBX : 295070-73 JfTelex No. : 032-5-284-SISI-IN
(iii)
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‘ . 14
ia. S m a l l I n d u s t r i e s S e r v i c e I n s t i t u t e , ’ .
Hawakhana, Tura,W e s t - G a r o H i l l s - 7 9 4 0 0 1 .(Meghalaya)T e l . N o . 2 2 5 6 9 .
19. S m a l l I n d u s t r i e s S e r v i c e I n s t i t u t e ,Kelsih House,Republic Veng,A i z a w a l - 1 .(Mizoram)T e l . N o . 3 4 4 8 .
20. S m a l l I n d u s t r i e s S e r v i c e I n s t i t u t e ,I n d u s t r i a l E s t a t e , .,D i m a p u r - 7 9 7 1 1 2 .(Nagaland) tT e l . N o . 163/20137
21. S m a l l I n d u s t r i e s S e r v i c e I n s t i t u t e ,c - 9 , I n d u s t r i a l E s t a t e ,R o u r k e l a - 7 6 9 0 0 4 .( O r i s s a )PBX : 6 1 1 3 2 9 , 3 9 7 4
22. S m a l l I n d u s t r i e s S e r v i c e I n s t i t u t e ,New Colony,Rayagada,Koraput. *...( O r i s s a )T e l . N o . 2 2 2 6 8 .
23, S m a l l I n d u s t r i e s S e r v i c e I n s t i t u t e ,151, Pate1 Road,C o i m b a t o r e - 6 4 1 0 0 9 .( T a m i l N a d u )T e l . N o . : 2 3 3 9 5 6 , 2 3 0 4 2 6
24. S m a l l I n d u s t r i e s S e r v i c e I n s t i t u t e , ;
, P l o t N o . 76, CGE Colony,Ti ruchendur Road,T u t i c o r i n - 628 0 0 3 . ’( T a m i l N a d u )T e l . N o . : 2 2 3 4 5
!
( v i i >
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ANNEXURE ‘B’ ’
REGIONAL TESTING CENTRES
1 . R e g i o n a l Test,ing C e n t r e (NR),Capt. Shahid Gaur Marg,O k h l a I n d u s t r i a l E s t a t e ,N e w D e l h i - 1 1 0 0 2 0 .T e l . N o . : 6 9 1 2 6 7 1 , 6 9 1 2 5 8 7 , 6 8 4 7 9 7 3
2. R e g i o n a l T e s t i n g C e n t r e (ER),1 1 1 & 1 1 2 , B . T . R o a d ,C a l c u t t a - 7 0 0 0 3 5 .Tel. No. : 521353, 523686Telex No. : 0 0 2 1 - 5 3 8 0 B I D - I N
3. R e g i o n a l T e s t i n g C e n t r e (WR),Kurla-Andheri Road,S a k i N a k a ,Mumbai - 4 0 0 0 7 2 .T e l . N o . : 8 3 2 0 5 8 8 , 8 3 2 6 9 9 8 .T e l e x N o . : 11-79008 MSCX
4 . R e g i o n a l T e s t i n g C e n t r e (SRI,65/I.G.S.T. R o a d , G u i n d y ,P . B . N o . 3146,Chennai - 6 0 0 0 3 2 . +..’
T e l . N o . 2344684, 2343634
LIST E FIELD TESTING STATIONS
1 . F i e l d T e s t i n g S t a t i o n ,L a b o r a t o r y B u i l d i n g ,22, Godown,J a i p u r - 3 0 2 0 0 6 .Rajasthan
!
2. F i e l d T e s t i n g S t a t i o n ,Shed No. 8,Woollen Hosiery Complex,coop. I n d u s t r i a l E s t a t e ,Dehradun - 248 001.( U t t a r P r a d e s h )
(ix)
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3.
4 .
5 .
6 .
7.
8.
9.
F i e l d T e s t i n g S t a t i o n ,S h e d N o . S - 3 / 5 2 ,S e c t o r - A , L a n e - B ,M a n c h e s w a r I n d u s t r i a l E s t a t e ,B h u b a n e s h w a r - 751 010 .( O r i s s a )
F i e l d T e s t i n g S t a t i o n ,C / o D i r e c t o r , SISI,I n d u s t r i a l E s t a t e ,P a t n a .
F i e l d T e s t i n g S t a t i o n ,S h e d N o . W.47E,I n d u s t r i a l A r e a ,G o v i n d p u r a ,B h o p a l - 462 023 .
F i e l d T e s t i n g S t a t i o n ,S h e d N o . W . 5 7 ,M I D C I n d u s t r i a l A r e a ,S h i r o l i ,K o l h a p u r - 4 1 6 1 2 2 .
F i e l d T e s t i n g S t a t i o n ,I n d u s t r i a l E s t a t e ,S a n a t h N a g a r ,H y d e r a b a d - 500 018 .
F i e l d T e s t i n g S t a t i o n ,S I S I C a m p u s ,R a j a j i N a g a r ,B a n g a l o r e - 560 044 .
F i e l d T e s t i n g S t a t i o n ,C F S C B u i l d i n g ,I n d u s t r i a l E s t a t e ,C h a n g a n a c h e r r y - 685 106 .
,.
(x)
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. .
ANNEXURE = C ’
CITIZEN CHARTER m TESTING FACILITIES A-J S.I.D.O.
* The T e s t i n g C e n t r e s u n d e r t h e S m a l l I n d u s t r i e sO r g a n i s a t i o n ,the
D e p a r t m e n t o f S S I & AR1 o f f e r i t sDevelopment
customer t.0c o m m i t m e n t s t o
s p e c i f i c a t i o n s ,p r o v i d e q u i c k s e r v i c e s , t e s t i n g t o
rel iabi 1 ity and accuracy of testcomplete
r e s u l t s . Thed u r a t i o n o f v a r i o u s t e s t i n g s e r v i c e s ( f r o m t h e d a t e o f r e c e i p t o fthe s a m p l e ) w i t h a l l r e l e v a n t d o c u m e n t s a n d d e c l a r a t i o n s t or e c e i p t o f t h e t e s t r e p o r t s a r e c o m m i t t e d a s u n d e r :
the
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I II II I, _--------------------------- 7 days II_---------------- - - - - - - - - - - - - - - - - - Ii R a d i o g r a p h y
II III I_------------------------ 7 days1 _------------------- - - - - -i H y d r a u l i c T e s t i n g
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I: M e t a l f i n i s h i n g
I - - - - - - - - - - - - p - - - - jI
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(Xl)8