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The 2016 Continuity Insights and KPMG LLP Global Business Continuity Management (BCM) Program Benchmarking Study

The 2016Continuity Insights and KPMG LLP Global Business Continuity Management (BCM) Program Benchmarking Study

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Segment Report Geographic - National

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Statistics used in this report are based on anonymous survey responses from 349 executives in public and private compa-nies, government agencies and authorities, educational institutions and not-for-profit entities.

The online survey, conducted by Continuity Insights during November 2015 through February 2016, explores changes to the global risk landscape, regulatory requirements and supply chain interdependencies, and compares the programs of organi-zations with a steering committee in place against those without a steering committee in place, highlighting some dramatic differences.

This Report is based on and generated from the KPMG LLP sponsored Survey entitled: The 2016 Continuity Insights and KPMG LLP Global Business Continuity Management (BCM) Program Benchmarking Study.

Research MethodologyRespondents for the 2016 Continuity Insights and KPMG LLP Global Business Continuity Management (BCM) Program Benchmarking Study were obtained from the Continuity Insights subscriber base by way of its newsletter, website, email deployments and social media channels, as well as from other professional organizations that supported the study. The 25-minute online survey included 47 questions and was fielded from November 2015 through February 2016. Information was collected from 349 respondents, of which 305 respondents completed the entire survey.

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although Continuity Insights endeavor to provide accurate and timely information, there can be no guar-antee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situa-tion. For more information on the study methodology, please contact Robert Nakao at [email protected].

About Continuity InsightsContinuity Insights is business continuity from management’s perspective. It speaks directly to the strategic view, embrac-ing the issues and concerns of senior-level managers. With its results-oriented approach, Continuity Insights is a discussion of the “why’s” of business continuity and offers a comprehensive review of the vast continuity landscape. Its audience represents a wide range of businesses and industries, government and other public sector entities, and serves an array of professional disciplines. It’s highly specialized portfolio includes Continuity Insights online/electronic media including its highly-trafficked website, e-Newsletters, webinars, and research project; and its annual Continuity Insights Management Conference and regional events.

About KPMGKPMG LLP, the audit, tax and advisory firm (HYPERLINK “http://www.kpmg.com/us” www.kpmg.com/us), is the U.S. member firm of KPMG International Cooperative (“KPMG International”). KPMG International’s member firms have 145,000 profes-sionals, including more than 8,000 partners, in 152 countries. The KPMG name, logo and “cutting through complexity” are registered trademarks of KPMG International.

KPMG Information Protection and Business Resilience services help clients effectively manage and control corporate infor-mation assets across a broad spectrum of evolving threats and scenarios. Companies today increasingly realize that secu-rity is not a one-time project, but instead a strategy that must be adaptive to changing threats, remain consistent with the organization’s business initiatives, and deliver benefits such as manageability, assurance, and efficiency. We help companies identify their most important information assets, and work with them to develop an effective approach combining technolo-gy and business processes. We work with clients to maximize the value that can be obtained from their data while protecting key business processes, information assets, and the company’s brand and reputation.

To learn more about KPMG’s Information Protection and Business Resilience, please contact:

About This Report

Greg Bell National Practice Leader,Information Protection and Business ResilienceKPMG LLPT: 404 222 7197E: [email protected]

Anthony Buffomante Principal, Advisory Information Protection and Business ResilienceKPMG LLPT: 312 665 1748E: [email protected]

Robbie Atabaigi Manager, Advisory Information Protection and Business ResilienceKPMG LLPT: 404 222 3257E: [email protected]

ii

AcknowledgmentsContinuity Insights and KPMG LLP would like to acknowledge the following organizations for their contributions in helping raise the awareness — and hence the value — of the 2016 Continuity Insights and KPMG LLP Global Business Continuity Man-agement (BCM) Program Benchmarking Study.

In addition, we would like to acknowledge the subject-matter professionals that took the time to review the survey results and provide their point of view for use in this report, the companion article, and the panel discussion at the 2016 Continuity Insights Management Conference.

Requests for Benchmarking Reports and Key Contact

A number of custom reports are available and can be accessed on the Continuity Insights website. Those custom reports are:

• Annual revenue.

• Entity type (public companies, private companies, government agencies or authorities, and not-for-profits).

• Governance (Entities with an Advisory Steering Committee, Entities with no Advisory Steering Committee).

• Industries (Computers/IT hardware, software and services; Financial services; Government; Healthcare; Manufacturing; Professional services and Utilities).

• Number of employees.

If you would like to request a custom report that has not already been developed and available on the website, please provide the following information to Robert Nakao at [email protected].

• Your name, organization, and e-mail address

• The type of custom report(s) you would like to receive

You will be provided the custom report(s) generally within five (5) business days of the receipt of your request.

• Association Of Contingency Planners (ACP)

• Association Of Sacramento Area Planners (ASAP)

• BC Management

• BCI-USA

• Business Continuity Institute (BCI)(UK)

• Business & Industry Council For Emergency Planning & Preparedness (BICEPP)

• Business Resumption Planners Association (BRPA)

• Canadian Security Partners’ Forum

• Contingency Planners Of Ohio (CPO)

• Contingency Planning Exchange (CPE)

• Continuity Central

• Disaster Recovery Journal (DRJ)

• Disaster Resource Guide

• Forbes Calamity Prevention (Singapore/Asia)

• Global Conference On Disaster Management

• Mid Atlantic Disaster Recovery Association (MADRA)

• New England Disaster Recovery Information Exchange (NEDRIX)

• Risk & Insurance Management Society (RIMS)

• Rothstein Business Survival

• Southeastern Business Recovery Exchange (SEBRE)

• Southeastern Contingency Planners Association (SCPA)

Segment Report: Geographic National

Yes 41.38%

No 58.62%

Total 100.00%

Aerospace/Defense 0.00%

Automotive 0.00%

Biotechnology 0.00%

Chemical/Petroleum 1.72%

Communications/Media 0.00%

Computer/Information Technology

Telecommunications 1.72%

Computer/Information Technology Software 1.72%

Computer/Information Technology Services 3.45%

Education 1.72%

Entertainment/Media 1.72%

Financial Services – Banking 18.97%

Financial Services – Brokerage 0.00%

Financial Services – Credit Card 1.72%

Financial Services – Investment 3.45%

Utilities 6.90%

Government 3.45%

Healthcare Medical – Hospital 0.00%

Healthcare Medical – Service Provider 1.72%

Insurance 6.90%

Manufacturing - Consumer Goods 1.72%

Manufacturing - Industrial Goods (Non-technology)1.72%

Manufacturing - Medl Devices/Other 1.72%

Not for Profit Organization 1.72%

Pharmaceuticals 0.00%

Power (Oil and Gas) 5.17%

Power (Generation/Transmission) 3.45%

Professional Services (Business Continuity/Operational

Risk Consulting) 6.90%

Professional Services (Other) 1.72%

Retail 3.45%

Transportation – Aviation 0.00%

Transportation – Mass Transit 0.00%

Transportation – Shipping 0.00%

Transportation - Trucking 3.45%

Utilities 6.90%

Wholesale Distributors 1.72%

Other (Please indicate industry) 5.17%

Total 100.00%

Less than 25 10.34%

25 to < 100 3.45%

100 to < 500 12.07%

500 to < 1,000 6.90%

1,000 to < 5,000 22.41%

5,000 to < 10,000 15.52%

1. Does your enterprise use survey results to generate or enhance executive support for your Business Continuity Management (BCM)

Program?

2. Which best describes your primary type of industry? (Select only one response)

3. How many people are employed by your organization (at all locations)? (Select only one response)

Page 1


10,000 to < 20,000 10.34%

20,000 or more 18.97%

Total 100.00%

Public company 32.76%

Privately-held company 50.00%

Government agency or Authority 5.17%

Education 3.45%

Not-for-profit organization 8.62%

Total 100.00%

Local - Single site operation in one location 0.00%

Regional - Multi-site operations in one region of one

country 0.00%

National - Multi-site operations throughout one

country 100.00%

Global - Multi-site operations worldwide 0.00%

Total 100.00%

Yes - Same Building 23.21%

Yes - Same Campus 17.86%

No 58.93%

Total 100.00%

Brazil 0.00%

Canada 2.33%

United States 51.16%

Americas - Other (Specify) 16.28%

Australia 2.33%

Singapore 2.33%

South Korea (Republic of Korea) 0.00%

Taiwan 0.00%

Turkey 0.00%

Asia Pacific - Other (Specify) 11.63%

France 0.00%

Germany 0.00%

The Netherlands 0.00%

Spain 2.33%

Switzerland 0.00%

United Arab Emirates 0.00%

United Kingdom 4.65%

Europe, Middle East, and Africa - Other (Specify)6.98%

Total 100.00%

Less than $10 million 16.07%

$10 million to < $50 million 10.71%



4. Which best describes your organization, entity, or enterprise? (Select only one response)

5. How would you describe the geographical range of your operations? (Select only one response)

6. Are your headquarters operations AND your primary data center located in the same building or the same campus?

7. If your organization has operations in multiple countries, in what country is your organization’s headquarters located?

8. What is your company’s approximate annual revenue in ($US) for the last fiscal year (FY15)? (Government agencies, please select Not

Applicable)?

Page 2


$500 million to < $1 billion 5.36%

$1 billion to < $5 billion 17.86%

$5 billion to < $10 billion 7.14%

$10 billion or more 14.29%

Not Applicable 3.57%

Unknown 14.29%

Total 100.00%

Business Continuity Management or Business

Resilience Management in Business Unit/Site/Support

Group 20.00%

Business Continuity Management or Business

Resilience Management in Corporate Program Office34.55%

Compliance/Internal Audit 0.00%

Consultant/Analyst 16.36%

Crisis Management/Emergency Management 3.64%

Enterprise Risk Management 5.45%

Employee Health and Safety 0.00%

Facilities Management/Real Estate 0.00%

Finance/Accounting 0.00%

Insurance/Liability Management 0.00%

IT Disaster Recovery (IT DR) Planning 3.64%

Legal 0.00%

Security Management 3.64%

Other (Please Define) 5.45%

Corporate Executive 7.27%

Total 100.00%

Less than 1 year 13.04%

1 year to < 3 years 15.22%

3 years to < 5 years 15.22%



20 years or more 6.52%

Unknown 6.52%

Total 100.00%

Address Audit finding(s) 12.04%

Continuity of business operations 31.48%

Customer request or requirement 3.70%

Government regulations/Compliance 14.81%

Lessons learned from other companies who

experienced actual events 8.33%

Lower insurance premiums 1.85%

Reputation 15.74%

Required by law 5.56%

Unique competitive advantage 6.48%

Other (Define) 0.00%

Total 100.00%

9. Which best describes your primary job function? (Select only one response)

10. How long has the BCM Program been in place in your organization? (Select only one response)

11. What are the primary reasons that your organization has established a BCM Program? (Select all that apply)?

Page 3


Audit findings 15.97%

Benchmarking/comparison to industry norms 7.56%

Maturity modeling 3.36%

Metrics program (including executive reporting)8.40%

Business Continuity performance reviews 12.61%

Business Continuity Plan exercises 20.17%

Service level monitoring 4.20%

Review program capabilities vs. standards 7.56%

Technology recovery test results 9.24%

Cost / Benefit Analysis 5.04%

Other - Please define: 1.68%

N/A - We do not measure BCM Program performance4.20%

Total 100.00%

Ffiec

ISO 18103:2015(en)× / ISO 18103:2015(en)

ISO 22301

NFPA 1600

We are too new and are researching all we should follow.

Not sure

We have not made a definitive decision on which standard to use but evaluating both ISO 22301 and NFPA 1600.

N/A

ISO 22301:2012

None

DRII, BCI, ISO NERC-CIP

ISO23301

ISO 31000

Not applicable

Unknown

ISO 9001, NFPA,

ISO 22310, GPG 2013

ISO 13485

FFIEC

Not Applicable

N/A

Ffiec

ISO 18103:2015(en)× / ISO 18103:2015(en)

ISO 22301

NFPA 1600

We are too new and are researching all we should follow.

Not sure

We have not made a definitive decision on which standard to use but evaluating both ISO 22301 and NFPA 1600.

N/A

ISO 22301:2012

None

DRII, BCI, ISO NERC-CIP

ISO23301

ISO 31000

Not applicable

Unknown

12. How does your organization measure the performance of your BCM Program? (Select all that apply)

13. In addition to any regulatory requirements that your organization may be required to meet, please list the business continuity

standard(s) that your organization is using to support your BCM Program? Please list standards (Example: ISO 22301, NFPA 1600, FFIEC,

Not Applicable, etc.)

Page 4


ISO 9001, NFPA,

ISO 22310, GPG 2013

ISO 13485

FFIEC

Not Applicable

N/A

Awareness Program 7.69%

Business Continuity Plans 7.69%

Communications 26.15%

Crisis/Emergency Management Plans 16.92%

IT Disaster Recovery Plans 6.15%

Plans are in development 4.62%

None 21.54%

Not sure 9.23%

Total 100.00%

Full Time 65.22%

Part Time 26.09%

No 8.70%

Total 100.00%

Yes 58.70%

No 41.30%

Total 100.00%

CEO/President 2.17%

Chief Financial Officer 0.00%

Chief Information Officer 4.35%

Chief Operating Officer 4.35%

Chief Risk Officer 0.00%

Chief Security Officer, VP/Director 0.00%

Director, Business Continuity Management or Business

Resilience 21.74%

Director, Information Technology 2.17%

Director or Manager, Risk Management 6.52%

Manager, Business Continuity Management or Business

Resilience 23.91%

Manager, Information Technology 2.17%

Vice President, Business Continuity Management or

Business Resilience 4.35%

Vice President, Information Technology 2.17%

Vice President, Risk Management 6.52%

Specific Department Director / Manager. Please

identify the business function (name of department):8.70%

Other (please enter job title) 10.87%

Total 100.00%

16. Does your organization have a Senior Management Advisory or Steering Committee that provides input and assistance to the lead

BCM Program Coordinator and BCM Program Coordination Team in the preparation, implementation, evaluation and revision of your

organization’s BCM Program? (Select only one response)

17. Which best describes the job title of the lead BCM Program Coordinator? (Select only one response)

14. Is your organization utilizing social media in any of the following plans? (Check all that apply)

15. Does your organization have a designated full time or part time lead BCM Program Coordinator authorized to administer and keep

the BCM Program current? (Select only one response)

Page 5


CEO 6.52%

Chief Administrative Officer 2.17%

Chief Compliance Officer 2.17%

Chief Financial Officer 8.70%

Chief Information Officer 13.04%

Chief Information Security Officer 0.00%

Chief Operating Officer 10.87%

Chief Risk Officer 19.57%

Chief Security Officer, VP/Director 4.35%

Chief Technology Officer 8.70%

General Counsel 0.00%

President 4.35%

Other C-Level Executive (Please identify the

corporate/executive management title) 19.57%

Total 100.00%

Business Continuity Management specific certifications

from the Business Continuity Institute (CBCI/DBCI,

AMBCI, MBCI, AFBCI, FBCI)19.40%

Business Continuity Management certified

professionals from the Disaster Recovery Institute

International (ABCP, CFCP, CBCP or MBCP)31.34%

Business Continuity Management certified specialties

from the Disaster Recovery Institute International

(Certified Auditor, Public Sector, Health)4.48%

IT specific certifications (i.e., ITIL, CISSP, CISA, etc.)10.45%

Non-Business Continuity specific certifications (i.e.,

PMP, CIPP, etc.) 8.96%

Other: (Define) 25.37%

Total 100.00%

Less than 1 year 8.70%

1 year to < 3 years 13.04%





Do not know 8.70%

Total 100.00%

0 FTEs 11.90%

19. Please identify any certifications that your organization seeks from employees that lead your program or have a significant role in

your program: (Select all that apply)

18. Which best describes the C-Level executive with ultimate reporting responsibility for your BCM Program? (Select only one response)

20. Please identify the number of years of BCM program leadership experience of your BCM Program leader has (Leading a Program):

(Select only one response)

21. For the following question, please estimate the number of Full Time Equivalent (FTE) headcount who are dedicated to your BCM

program in your Corporate Program Office AND in your various Business Units/Functions (including contractors).

Information Technology/Disaster Recovery

Page 6


1 to 2 FTEs 50.00%

3 to 5 FTEs 16.67%

6 to 9 FTEs 4.76%

10 to 20 FTEs 7.14%

More than 20 FTEs 4.76%

I don’t know 4.76%

Total 100.00%

0 FTEs 33.33%

1 to 2 FTEs 26.19%

3 to 5 FTEs 9.52%

6 to 9 FTEs 4.76%

10 to 20 FTEs 11.90%



Total 100.00%

0 FTEs 40.48%

1 to 2 FTEs 30.95%

3 to 5 FTEs 9.52%

6 to 9 FTEs 4.76%

10 to 20 FTEs 9.52%



Total 100.00%

0 FTEs 9.52%

1 to 2 FTEs 50.00%

3 to 5 FTEs 9.52%

6 to 9 FTEs 2.38%

10 to 20 FTEs 11.90%



Total 100.00%

Less than $50,000 23.81%

$50,000 to < $100,000 14.29%

$100,000 to < 250,000 23.81%

$250,000 to < $500,000 14.29%

$500,000 to < $1 million 7.14%



program in your Corporate Program Office AND in your various Business Units/Functions (including contractors). (cont'd)

Corporate BCM Program Office

22. Please estimate the total budget for the staff that is in place across the organization (i.e. in your Corporate Program Office AND in

the organization’s business units and corporate functions (excluding contractors). Use the Total Equivalent Headcount estimates from

your response to the table in the previous question and use estimated loaded salaries, benefits, travel and living expenses (combined).

BCM Program Third-Party Consultants (Include program assessments, improving capabilities, etc.)



Various Business Units/Functions



Crisis Management

Page 7


$5 million or more 2.38%


Total 100.00%

Less than $50,000 40.48%

$50,000 to < $100,000 9.52%

$100,000 to < 250,000 11.90%

$250,000 to < $500,000 4.76%

$500,000 to < $1 million 7.14%




Total 100.00%

Less than $50,000 45.24%

$50,000 to < $100,000 11.90%

$100,000 to < 250,000 11.90%

$250,000 to < $500,000 4.76%

$500,000 to < $1 million 4.76%




Total 100.00%

Less than $50,000 23.81%

$50,000 to < $100,000 19.05%

$100,000 to < 250,000 14.29%

$250,000 to < $500,000 7.14%

$500,000 to < $1 million 11.90%




Total 100.00%

Less than $50,000 52.38%

$50,000 to < $100,000 9.52%

$100,000 to < 250,000 4.76%

$250,000 to < $500,000 4.76%

$500,000 to < $1 million 2.38%



your response to the table in the previous question and use estimated loaded salaries, benefits, travel and living expenses. (cont'd)

BCM Program Third-Party Consultants (Include program assessments, improving capabilities, etc.)




Various Business Units/Functions (employees)




Crisis Management (employees)




Information Technology / Disaster Recovery (employees)

Page 8





Total 100.00%

Less than $50,000 42.86%

$50,000 to < $100,000 16.67%

$100,000 to < $250,000 11.90%

$250,000 to < $500,000 0.00%

$500,000 to < $1 million 7.14%




Total 100.00%

Less than $50,000 33.33%

$50,000 to < $100,000 11.90%

$100,000 to < $250,000 11.90%

$250,000 to < $500,000 7.14%

$500,000 to < $1 million 7.14%




100.00%

Less than $50,000 23.81%

$50,000 to < $100,000 7.14%

$100,000 to < $250,000 7.14%

$250,000 to < $500,000 14.29%

$500,000 to < $1 million 16.67%




Total 100.00%

Less than $50,000 54.76%

$50,000 to < $100,000 11.90%

$100,000 to < $250,000 7.14%

$250,000 to < $500,000 2.38%

$500,000 to < $1 million 2.38%



23. Please estimate individually your organization’s additional budget for the following components o... - BCM Software and Hardware

(Include plan-related document repository and emergency notification solutions)

BCM Software and Hardware (Include plan-related document repository and emergency notification solutions)


(Include plan-related document repository and emergency notification solutions) (cont'd)

Work Area Recovery (Include recovery site costs, third-party service providers, etc.)



IT Disaster Recovery Costs (Include hardware, software, internal recovery capabilities, 3rd party service provider fees, etc.)



Training and Awareness Programs (Include internal training and related costs, external training, registration fees, travel and living

expenses for conference attendance, etc.)

Page 9



Total 100.00%

Less than $50,000 45.24%

$50,000 to < $100,000 21.43%

$100,000 to < $250,000 11.90%

$250,000 to < $500,000 0.00%

$500,000 to < $1 million 2.38%




Total 100.00%

On a case-by-case basis based on individual needs28.57%

As an individual line item in each functional budget16.67%

On a hybrid chargeback basis with a base fee plus

additional usage charges 2.38%

As a percentage of the IT budget 16.67%

As a percentage of the risk management budget11.90%

As a percentage of the individual functional budget9.52%

Other, please briefly describe how funds are allocated

(BCM Funding) 14.29%

Total 100.00%

Business Continuity Management software 22.45%

Business Impact Analysis software 10.20%

Change Management software 3.06%

Emergency Notification software 27.55%

Enterprise GRC (Governance Risk and Compliance)

software 7.14%

Risk Assessment software 6.12%

Microsoft Office Tools (i.e., Word, Excel, etc.) 20.41%

Other (Please specify) 3.06%

Total 100.00%

There is no business continuity management program

in place 2.38%

We are currently in the process of establishing a BCM

Program, defining program governance, scope,

objectives, budgeting and format for plans9.52%

We are currently in the Assessment phase (i.e. Risk

Assessment, Business Impact Analysis, Strategy

Selection, etc.) for the first time in the program’s

lifecycle 4.76%



BCM Program Exercises (Include planning, conducting exercises, third-party participation, travel and living expenses, etc.)

26. Which statement best describes your organization’s current BCM program status? (Select only one response)

24. Which statement best describes how funds are allocated for BCM Program related initiatives? (Select only one response)

25. Indicate the BCM Program-related software type packages your organization has implemented or plans on implementing in the next

year. (Select all that apply)

Page 10


We are currently developing Business Continuity Plans,

Crisis Management Plans and Disaster Recovery Plans21.43%

We have a BCM Policy, Senior Management Steering or

Advisory Committee, Business Continuity, Crisis

Management and Disaster Recovery Plans in place and

have developed a process for updating those plans on a

regular basis to reflect changes in the business and

lessons learned from exercises, tests or real events61.90%

Total 100.00%

Level 1 (Self Governed) – The state of preparedness is

generally low across the enterprise 9.52%

Level 2 (Supported Self Governed) - Senior

Management may see value in a BCM Program but

they are unwilling to make it a priority at this time19.05%

Level 3 (Centrally Governed) - A BCM Program Office or

Department has been established which centrally

delivers BCM Program governance and support services

to the business units and other departments within the

organization26.19%

Level 4 (Enterprise Awakening) – Senior management

understands and is committed to the strategic

importance of an effective BCM Program. All business

continuity plans are updated routinely 26.19%

Level 5 (Planned Growth) – A multi-year plan has been

plan has been adopted to “continuously raise the bar”

for planning sophistication and enterprise wide state of

preparedness 14.29%

Level 6 (Synergistic) – Cross functional coordination has

led participants to develop and successfully test

upstream and downstream integration of their business

continuity plans 4.76%

Total 100.00%

Yes 42.86%

No 47.62%

Don’t know 9.52%

Total 100.00%

Yes 52.38%

No 28.57%

27. In your opinion, how would you rate the maturity of your organization’s program? Please rate on the scale of 1 to 6 as noted.

(Select only one response via drop down menu using definitions that follow)

28. Does your organization maintain and foster relationships with external government agencies to ensure the recovery of your

organization during a disaster? (Select only one response)

29. Are mission critical 3rd party service providers required to show evidence they have a viable BCM Program? (Select only one

response)

Page 11


Don’t know 19.05%

Total 100.00%

Extremely 9.52%

Very much 47.62%

Somewhat 21.43%

Not at all 16.67%


Total 100.00%

Extremely 11.90%

Very much 47.62%

Somewhat 21.43%

Not at all 11.90%


Total 100.00%

Extremely 30.95%

Very much 42.86%

Somewhat 14.29%

Not at all 9.52%


Total 100.00%

Extremely 9.52%

Very much 35.71%

Somewhat 33.33%

Not at all 19.05%


Total 100.00%

Extremely 14.29%

Very much 42.86%

Somewhat 23.81%

Not at all 16.67%


Total 100.00%

Extremely 4.76%

Very much 38.10%

Somewhat 38.10%

30. How well integrated is the BCM Program with the following capabilities? (cont'd)

Crisis Management


Enterprise Risk Management


Facilities/Real Estate Management


Employee Health and Safety

30. How well integrated is the BCM Program with the following capabilities?

Compliance/Audit


Corporate Security

Page 12


Not at all 14.29%


Total 100.00%

Extremely 23.81%

Very much 45.24%

Somewhat 19.05%

Not at all 7.14%


Total 100.00%

Extremely 19.05%

Very much 38.10%

Somewhat 26.19%

Not at all 11.90%


Total 100.00%

Extremely 7.14%

Very much 23.81%

Somewhat 33.33%

Not at all 30.95%


Total 100.00%

Extremely 2.38%

Very much 28.57%

Somewhat 38.10%

Not at all 28.57%


Total 100.00%

Extremely 7.14%

Very much 33.33%

Somewhat 38.10%

Not at all 19.05%


Total 100.00%

Extremely 7.14%

Very much 14.29%


Management of Insurance Coverage


Relationships with Public Authorities (Police, Fire, EMS, Local Emergency Management Agencies, etc.)


Relationships with Third Party Service Providers (Utilities, Telecommunications, Information Technology Service Providers or Business

Process Service Providers)


Strategic Planning


Information Technology Management


Information Security Management

Page 13


Somewhat 40.48%

Not at all 33.33%


Total 100.00%

Extremely 0.00%

Very much 21.43%

Somewhat 35.71%

Not at all 35.71%


100.00%

In response to business changes 19.05%

Semi-annually 11.90%

Annually 33.33%

Every two years 14.29%

Every three years 7.14%

Never 4.76%

Other (please specify) 9.52%

Total 100.00%


Semi-annually 0.00%

Annually 35.71%



Never 4.76%


Do not know 4.76%

Total 100.00%

Less than $100,000 42.86%

$100,000 to < $500,000 11.90%

$500,000 to < $1 million 4.76%



Do not know 21.43%

Total 100.00%

Yes 16.67%

No 83.33%

Total 100.00%

32. How often does your organization conduct a Business Impact Analysis (BIA)? (Select only one response)

33. How much would you estimate business disruptions have cost your organization in both outlays and internal (soft) costs in the past

12 months? Please consider the estimated costs of delayed or cancelled product and service revenues from existing offers as well as

new products and services delayed or cancelled, lifetime cost of lost customers and erosion/loss of brand value. (Select only one

response)


Strategic Sourcing/Procurement

31. How often does your organization conduct Risk Assessments? (Select only one response)

34. Has your organization experienced an incident or interruption in the past year that caused you to activate any documented business

continuity plans, crisis management plans or disaster recovery plans?

Civil Unrest

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Yes 23.81%

No 76.19%

Total 100.00%

Yes 9.52%

No 90.48%

Total 100.00%

Yes 28.57%

No 71.43%

Total 100.00%

Yes 26.19%

No 73.81%

Total 100.00%

Yes 21.43%

No 78.57%

Total 100.00%

Yes 30.95%

No 69.05%

Total 100.00%

Yes 28.57%

No 71.43%

Total 100.00%

Yes 35.71%

No 64.29%


continuity plans, crisis management plans or disaster recovery plans? (cont'd)

Earthquake



Flood



Indirectly Due to Supplier Issues or High Profile Neighbor



IT Related - Change Management Issue, Data Corruption, Denial of Access, Virus, IT Security, etc.



IT Related - Hardware/Software in Production



IT Related - Telecommunications (i.e., Voice, Data, Converged, etc.)



Fire



Cyber (i.e. Breach, DoS, etc.)

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Total 100.00%

Yes 26.19%

No 73.81%

100.00%

Yes 35.71%

No 64.29%

Total 100.00%

Yes 35.71%

No 64.29%

Total 100.00%

Yes 16.67%

No 83.33%

Total 100.00%

Yes 45.24%

No 54.76%

Total 100.00%

Yes 9.52%

No 90.48%

Total 100.00%

Yes 11.90%

No 88.10%

Total 100.00%



Power Outage



Privacy



Severe Weather (i.e., Hurricane, Tornado, Winter Weather, etc.)



Social Media Related



Terrorist Attack



IT Related - Upgrade/Scheduled Outage



IT Related - Third Party Service Provider in Production (Hosted Solution)

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Yes 26.19%

No 73.81%

100.00%

Within the past six months 35.71%

Within the past year 21.43%

Within the past two years 7.14%

More than two years ago 14.29%

Never 14.29%

Do not know 7.14%

Total 100.00%

Completely 26.19%

Mostly 19.05%

Somewhat 26.19%

Not at all 9.52%

Do Not Know 19.05%

Total 100.00%

Within the past 6 months 59.52%

Within the past year 19.05%

Within the past 2 years 2.38%


We do not exercise our plans 9.52%


Do not know 4.76%

Total 100.00%

< 1% 12.50%

1% to < 2% 2.50%

2% to < 4% 12.50%

4% to < 10% 7.50%

10% or more 20.00%

Do Not Know 45.00%

100.00%

There is no BYOD Program in place and the

organization has no plans to establish one 55.00%

We are currently in the process of establishing a BYOD

Program in the next year7.50%

36. For the most recent interruption that required you to activate one or more business continuity plans, how well was your recovery

time objectives met? (Select only one response)

39. Which statement best describes the status of your organization’s "bring your own device" (BYOD) program? (Select only one

response)



Theft

35. When was the most recent interruption requiring you to activate one or more business continuity plans? (Select only one response)

37, When was the most recent Business Continuity Plan exercise? (Select only one response)

38. What percentage of your Information Technology budget does your organization spend on disaster recovery capabilities? (Select

only one response)

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We have established a BYOD Program that includes

some implementation issues that we are addressing at

this time 7.50%

We have successfully established a BYOD Program that

includes smartphones only 10.00%


currently includes smartphones with plans to include

laptops and/or tablets7.50%


includes laptops, tablets and smartphones12.50%

Total 100.00%

Yes, included in current plans 50.00%

No, not included in current plans 12.50%

Plans to address in the future 22.50%

No plans to address it at this time 15.00%

Total 100.00%


Semi-annually 12.50%

Annually 37.50%



Never 22.50%

Do not know 7.50%

Other 7.50%

Total 100.00%

Internal – Hardware and Software Solution 27.42%

External – Hardware and Software Solution 20.97%

Combination/Hybrid of Internal and External Solutions33.87%

Move certain capabilities to a Public Cloud Vendor3.23%

Move certain capabilities to a Private Cloud Solution11.29%


None 0.00%

Total 100.00%

BaaS Strategies (Backup as a Service) 11.11%

DRaaS Strategies (Disaster Recovery as a Service)5.56%

IaaS Strategies (Infrastructure as a Service) 14.81%

NaaS Strategies (Network as a Service) 11.11%

PaaS Strategies (Platform as a Service) 7.41%

41. How frequently does your organization carry out full scenario testing of its disaster recovery plan involving relevant people,

processes and technologies? (Select only one response)

42. What is your current IT recovery strategy? (Select all that apply)

43. Regarding your organization’s disaster recovery strategies in the cloud, please indicate which strategies your organization has

currently implemented: (Select all that apply)

40. Has your organization addressed cyber terrorism in your Business Continuity Management Program and related Business Continuity

Plans, Disaster Recovery Plans, and/or Crisis Management Plans? (Select only one response)

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RaaS Strategies (Recovery as a Service) 3.70%

SaaS Strategies (Software as a Service) 9.26%

Do Not Know 37.04%

Total 100.00%

None 27.50%

< 10% 20.00%

10% to < 25% 5.00%

25% to < 50% 2.50%

50% to < 75% 5.00%

75% or more 7.50%

Do not know 32.50%

Total 100.00%

Within the past six months 20.00%

Within the last year 25.00%

Within the last two years 5.00%

More than two years ago 0.00%

Never 17.50%

Do not know 32.50%

Total 100.00%

Bring Your Own Device 11.39%

Cloud applications 12.66%

Mobile applications 18.99%

Supply Chain Dependencies 11.39%

All of the above 3.80%

None of the above 13.92%

Cyber Attacks 18.99%

Social media 8.86%

100.00%

Attend industry conferences 22.76%

Attend association meetings 18.70%

Attend continuing education courses at

colleges/universities 7.32%

Attend internal company training 16.26%

Attend training provided by third-party companies13.01%

Pursue professional certification course 16.26%

Undergraduate degree program 1.63%

Graduate degree program 2.44%

None 0.81%

Other: (Please specify) 0.81%

Total 100.00%

44. What percentage of application data is stored in the cloud? (Select only one response)

45. When did your organization last conduct any tests of the IT Disaster Recovery Plans with representatives from other key stakeholder

companies or agencies (e.g. supply chain partners, service providers, public sector agencies)? (Select only one response)

46. For which of the following capabilities does your Disaster Recovery plan have documented procedures and written guidelines?

(Select all that apply)?

47. What types of ongoing business continuity management training have your organization’s employees utilized? (Select all that apply)

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