questions that keep you awake at night...questions that keep you awake at night... what products or...
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PeopleSoft Proprietary and Confidential
Questions that keep you awake atQuestions that keep you awake atnight...night...
What products or servicesshould we invest in ordivest from?
Who are my mostprofitable customers?
Do I have the right skillson my team to expand intonew markets?
Is my website businessmore effective than mystorefronts?
Is supplierperformance affectingmy customersatisfaction ratings?
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2PeopleSoft Proprietary and Confidential
You need a Business Intelligence system!You need a Business Intelligence system!
ERP Systems
v Focused on cost reduction
v Efficiency
v Transactionaldata collection
v Historical
v Point solution
v Based on OLTP and RDBMS
BI Systems
v Focused on value creation
v Effectiveness
v Rules based data transformation
v Forward looking
v Strategic solution
v Based on OLAP and RDBMS
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3PeopleSoft Proprietary and Confidential
Our Mission...Our Mission...
É to put relevant information from everyarea of your business in context, tooptimize your:v Workforce
v Business Processes
v Customer Relationships
Éresulting in:v Measurable performance improvements
v Coordinated execution of strategy
v Increased profitability
v Maximum shareholder value
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4PeopleSoft Proprietary and Confidential
Enterprise Performance ManagementEnterprise Performance Management
Éenabling you to:
u Execute on Business Opportunity
u Increase Profitability
u Maximize Shareholder Value
ÒBusiness Intelligence for MoreEffective DecisionsÓ
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5PeopleSoft Proprietary and Confidential
Guiding PrinciplesGuiding Principles
u Information on every managers desktop
u Business solution vs. technology
u Best of breed integrated analytic capabilities
u Applications for rapid deploymentv Pre-packaged content
u Team with intellectual capital leaders
u 360¼ Business Intelligence
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6PeopleSoft Proprietary and Confidential
360¼ Business Intelligence360¼ Business Intelligence
Strategize
Measure
Customer
Plan
Execute Analyze
Business
Workforce
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7PeopleSoft Proprietary and Confidential
360¼ Business Intelligence360¼ Business Intelligence
Strategize
Measure
Plan
Execute Analyze
Balanced Scorecard
Business Intelligence Workbenches
Analytic ApplicationsPlanning and SimulationForecasting
Balanced Scorecard
Enterprise Performance Management
ERPHRMSCRM
Workforce
Business
Customer
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8PeopleSoft Proprietary and Confidential
EMPLOYEEEMPLOYEE OPERATIONSOPERATIONS CUSTOMERCUSTOMER
Workforce AnalyticsWorkforce Analytics
Business ProcessManagement
Industry Analytics
Business ProcessManagement
Industry Analytics
CustomerRelationship Analytics
CustomerRelationship Analytics
Balanced ScorecardActivity-Based Management
Enterprise Warehouse
Balanced ScorecardActivity-Based Management
Enterprise Warehouse
Business Intelligence ApplicationsBusiness Intelligence Applications
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9PeopleSoft Proprietary and Confidential
Competency Management+ Proactive Retention
Ability to Execute
u Productsv Workforce Analysis Workbench
v Workforce Rewards
v Workforce Scorecard
v Enterprise Warehouse
WorkforceWorkforce Analytics Analytics
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10PeopleSoft Proprietary and Confidential
Business Process ManagementBusiness Process Management
Quality+ Timeliness- Cost
Maximum Shareholder Value
u Productsv Financial Analysis Workbenchv Project Analysis Workbenchv Supply Chain Management Workbenchv Activity-Based Managementv Balanced Scorecardv Enterprise Warehouse
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11PeopleSoft Proprietary and Confidential
Customer Relationship AnalyticsCustomer Relationship Analytics
Customer x Product x Channel
Profitability
u Productsv Customer Profitability Workbench
v Activity-Based Management
v Balanced Scorecard
v Enterprise Warehouse
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12PeopleSoft Proprietary and Confidential
u Trusted Enterprise Software
v 12 years of successful customer relationships
v Core competence in critical business areas
v Global functionality
u Integrated Best of Breed
v Not analytic silos
u Leading Edge Management Techniques
u 100% Internet!
Why Why PeopleSoft PeopleSoft Enterprise Performance Mgmt?Enterprise Performance Mgmt?
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13PeopleSoft Proprietary and Confidential
Why Balanced Scorecard?Why Balanced Scorecard?
Balanced ScorecardOrganizes strategic thinking and performance measurement
Clarifies and builds consensus on strategic direction
Clearly communicates strategy and measures of success
Aligns behavior and increases focus on priority initiatives
Supports strategic planning and organizational learning
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14PeopleSoft Proprietary and Confidential
Product FoundationProduct Foundation
u Measurements BalancedAcross:
u Four perspectives:Financial, Customer, InternalProcesses, Learning andGrowth
u Performance Drivers (Leading)and Outcomes (Lagging)
u Internal and External
u Qualitative and Quantitative
u Linked through Cause andEffect Relationships
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15PeopleSoft Proprietary and Confidential
Vision
Strategic Thrusts
Critical Success Factors
Financial Customer InternalProcesses
Key Performance Indicators
Learningand Growth
Measure the factors that create value for the organization
u Where is the organizationgoing?
u What is our strategy?
u What do we need to do well toachieve our strategy?
u How do we measure how wellwe are doing?
Balanced Scorecard FrameworkBalanced Scorecard FrameworkSt
rate
gy T
ree
Stra
tegy
Tre
e
Strategic Initiatives
Strategic Initiatives
Cause and EffectCause and Effect
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Before Balanced Scorecard
HR ManagerÕs PerspectiveHR ManagerÕs Perspective
Sales increase 100%
Reps go to club
After
Support callvolume climbs
Holdtimes increase
Customer satplummets
Emergency callsto HR Ð hire
and train fire drill
Support professionalsoverworked Ð quit
Cross-sellingfails
Support ManagerÕsScorecard
HR Scorecard Ð
Proactiverecruitment begins
Customers happy ÐCross-selling
increases
Sales increase 100%
Reps go to club
Head CountCompetency
New support repsonline
SALES SALES
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17PeopleSoft Proprietary and Confidential
Why PeopleSoft Balanced Scorecard?Why PeopleSoft Balanced Scorecard?
u Focus on results
u Communicate results to wide audience
u Complete view of performance withenterprise-wide information
u Rapid implementation of software (manualKPIs)
u Pre-built integration, packaged KPIS andcommon architectural features
u Best practices and thought leadership
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18PeopleSoft Proprietary and Confidential
Why Why PeopleSoft PeopleSoft BalancedBalancedScorecard?Scorecard?
u PeopleSoft EPM provides the most integratedenvironment for performance management acrossbusiness functions (employees, customers,operations)
u We are the first ERP vendor to deliver a generallyavailable, web-based Balanced Scorecard product
u PeopleSoft offers automatic email notification forKPIs out of tolerance
u PeopleSoft delivers Workforce Scorecard with HRrelated metrics and direct integration to WorkforceWorkbench
u PeopleSoft manual KPIs offer quick implementationand ROI
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19PeopleSoft Proprietary and Confidential
PeopleSoft ProvidesÉPeopleSoft ProvidesÉ
u Integration
u Flexibility
u Sustainability
u Simplicity
u Experience
u Scalability
u Delivered Data Mapping
u Ease of Implementation