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SEM 1 SUMMER 2013MB0038 - Management Process and Organizational BehaviourQ1. Describe the concept of vision in an organisation with an example. How is it different from mission statement? (Meaning -3, example - 2, explanation of parts of vision - 3, difference - 2) 10 marksQ2. Define the term management. Explain the scientific management theory proposed by Taylor (Definition - 2, Brief on evolution of management - 2, Explanation of scientific management theory - 6) 10 marksQ3. Give the definition and importance of planning in an organisation and explain the steps in planning. (Definition - 2, importance - 3, List the steps in planning - 1, Explain steps - 4) 10 marksQ4. What is meant by leading? Describe the characteristics of leading. (Explain concept of leading - 3, List characteristics- 1, Explanation - 6) 10 marksQ5. What are attitudes? Explain the components and functions of attitude. (Meaning of attitude - 2, Listing the components -1, Explanation of components- 3, List the functions - 1, Explanation of functions- 3) 10 marksQ6. Define leadership. Differentiate between authoritarian and democratic leadership style. (Definition of leadership- 2, Meaning & characteristics of authoritarian leadership style- 4, Democratic leadership style- 4)

MB0039 Business CommunicationQ1. Communication skills are of utmost importance in managing information and technology in any organization. List the characteristics of communication and discuss the seven barriers to effective communication. (characteristics- 3 marks, barriers- 7 marks) 10 marksQ2. Non-verbal communication can have a greater impact than verbal communication and is ambiguous. List and explain the various types of non-verbal communication in brief. (Listing- 2 marks, explanation- 8 marks) 10 marksQ3. Written messages must be as readable as possible. Discuss the two broad principles of writing. Explain the three stages of writing methodology in detail. (Principles- 3 marks, writing methodology- 7 marks) 10 marksQ4. There are various techniques of reading out of which SQ3R is most popular. How will you apply it while reading and research? (SQ3R meaning- 2 marks, Application/explanation- 8 marks) 10 marksQ5. Advertisements are used by the organizations to communicate with prospective customers. What is the meaning and objectives of corporate advertising? Discuss with examples. (meaning-2 marks, objectives- 5 marks, examples- 3 marks) 10 marksQ6. In order to get a job you need to approach an organization with a resume. How does a resume affect your employability? What are the components of resume? (meaning and purpose of resume- 3 marks, components- 7 marks) 10 marks

MB0040 Statistics for ManagementQ1. Statistics plays a vital role in almost every facet of human life. Describe the functions of Statistics. Explain the applications of statistics. (Meaning 2 marks, Functions 3 marks, Applications - 5 marks) 10 MarksQ2. a. Explain the various measures of Dispersion. (Explanation 5 marks) b. Obtain the values of the median and the two Quartiles. 39138459140767252277773324881490

(Formulas-2 Marks, Calculation/solution 3 Marks)Q3. a. What is correlation? Distinguish between positive and negative correlation. (Meaning 2 marks, Differences 3 marks) b. Calculate coefficient of correlation from the following data.X123456789

Y9810121113141615

(Formulas-1 Marks, Calculation/solution 3 Marks, Interpretation 1 Mark)Q4. Index number acts as a barometer for measuring the value of money. What are the characteristics of an index number? State its utility. (Meaning 2 marks, Utility 2 marks, Characteristics 6 marks)Q5. Business forecasting acquires an important place in every field of the economy. Explain the objectives and theories of Business forecasting. (Meaning 2 marks, Objectives 3 marks, Theories 5 marks)Q6. The weekly wages of 1000 workers are normally distributed around a mean of Rs. 70 and a standard deviation of Rs. 5. Estimate the number of workers whose weekly wages will be: a. Between 70 and 72 b. Between 69 and 72 c. More than 75 d. Less than 63 (Formula 2 marks, Calculation/Solution/Interpretation-8 marks)

MB0041 Financial and Management AccountingQ1. Accounting is one of the oldest, structured management information system. Give the meaning of accounting and book keeping? Explain the objectives of accounting? (Meaning of accounting 2 marks; Meaning of book keeping 3 marks; objectives of accounting 5 marks)Q2. Explain GAAP and write down the relationship between accounting principles, accounting concepts, and accounting conventions. Explain all the five accounting concepts with an example. (Meaning of GAAP 2 marks; Relationship between accounting principles, accounting concepts, and accounting conventions 3 marks; Explanation of five accounting concepts with examples 5 marks)Q3. List down the classification of accounts according to accounting equation approach. Give the meaning and examples for all the types of accounts. (listing 2 marks; meaning of 5 types of accounts 4 marks; examples for all 5 types of accounts 4 marks)Q4. What is cash book? Differentiate between other subsidiary books and cash book. (Meaning of cash book 2 marks; Differences of subsidiary book and cash book 4 differences (each difference carries 2 marks) 8 marks)Q5. The following items are found in the trial balance of M/s Sharada Enterprise on 31st December, 2000.Sundry Debtors Rs.160000Bad Debts written off Rs 9000Discount allowed to Debtors Rs. 1800Reserve for Bad and doubtful Debts 31-12-1999 Rs. 16500Reserve for discount on Debtors 31-12-1999 Rs. 3200You are required to provide the bad and doubtful debts at 5% and for discount on debtors at 2%. Show the adjustments for bad debts, bad debts reserve, discount account, and provision for discount on debtors. Hint: RBD to be provided = 500 Reserve for discount to be provided now =1640 (Calculation of amount debited to P/L a/c towards RBD 3 marks ; calculation of amount debited to P/L a/c towards reserve for discount on debtors 5 marks; conclusion with summary 2 marks)Q6. What is management accounting? Explain the roles of management accounting and write down about any 2 functions of management accounting. (meaning of management accounting 2marks ; explanation on roles of management accounting 4 marks ; functions of any 2 management accounting (any 2 each carries 2 marks) 4 marks) 10 Marks

MB0042 Managerial EconomicsQ1. Discuss the practical application of Price elasticity and Income elasticity of demand. (Practical application of price elasticity -5 marks; practical application of income elasticity of demand - 5 marks) 10 marksQ2. Explain the profit maximisation model in detail. (Main propositions- 4; Explanation- 3 marks; Assumption- 3 marks) 10 marksQ3. Describe the objectives of pricing Policies. [ List of objectives-(any 10 objectives- 1 mark for each objective)-10 marks] 10 marksQ4. Define Fiscal Policy and the instruments of Fiscal policy. Definition- 2 marks , Instruments of Fiscal Policy-8 marks) 10 marksQ5. Explain the kinds and the basis of Price discrimination under monopoly. (Kinds of Price discrimination-3, Basis Of Price Discrimination-7 Marks) 10 marksQ6. Define the term Business Cycle and also explain the phases of business or trade cycle in brief. (Definition of Business cycle 2 marks, Phases of business or trade cycle- 8 marks)10 marks

MB0043 Human Resource ManagementQ1. Define Human resource planning (HRP). Explain the objectives and process of HRP. (Definition of HRP -2, List the objectives -2, Explanation of process -3 Description of steps in HRP -3) 10 marksQ2. What are the factors affecting recruitment? What are the sources of recruitment? (Meaning - 3, Description of factors - 3, Explanation of Internal sources- 2, Explanation of external sources - 2) 10 marksQ3. What are the main objectives of training? Explain on-the job and off the job training. (Meaning of training - 1, Objectives of training - 3, Explanation of on the job training - 3, explanation of off-the job training - 3) 10 marksQ4. Define performance management. Write a brief note on 360 degree appraisal. (Definition of PM- 2, Meaning of 360 degree appraisal- 3, Feedback from multiple sources - 5) 10 marksQ5. What is meant by job analysis? Explain its purpose and methods. (Meaning of job analysis - 2, Explanation of purpose - 3, Explanation of methods of job analysis - 5) 10 marksQ6. What are the benefits and objectives of employee welfare measures? (Meaning of employee welfare - 2, Explanation of benefits - 4, Objectives - 4)

SEM 3 COMMON SUMMER 2013MB0050 Research MethodologyQ1. Explain the process of problem identification with an example. (Process 7 marks, Example 3 marks) 10 marksQ2. Interview method involves a dialogue between the Interviewee and the Interviewer. Explain the interview method of data collection. What are the uses of this technique? What are the different types of interviews? (Explanation 4 marks, Uses 3 marks, Types 3 marks) 10 marksQ3. A study of different sampling methods is necessary because precision, accuracy, and efficiency of the sample results depend on the method employed for selecting the sample. Explain the different types of Probability and Non-Probability sampling designs. (Probability sampling designs 5 marks, Non- probability designs 5 marks) 10 marksQ4. a. Differentiate between descriptive and inferential analysis of data. (Differences 5 marks) b. Explain with examples various measures of Central Tendency. (Explanation 5 marks) 10 marksQ5. The chi-square test is widely used in research. Discuss the various applications of chi-square test. Under what conditions is this test applicable? (Meaning 3 marks, Applications 4 marks, Conditions 3 marks) 10 marksQ6. What is analysis of variance? What are the assumptions of the technique? Give a few examples where this technique could be used. (Meaning 3 marks, Assumptions 4 marks, Examples 3 marks) 10 marks

MB0051 Legal aspects of BusinessQ1. It is important for any person to know law as ignorance of law is no excuse. Modern Indian law has been derived from some sources. Discuss the primary and secondary sources of Indian law. (primary sources- 5 marks, secondary sources- 5 marks) 10 marksQ2. We all enter into many contracts in a day knowingly or unknowingly. Explain the definition of a valid contract. How are contracts classified? (definition - 5 marks, classification 5 marks) 10 marksQ3. The parties to bailment have certain rights and duties. Discuss the duties of both parties i.e. the bailor and bailee. ( duties of bailor- 5 marks, duties of bailee- 5 marks) 10 marksQ4. A contract comprises of reciprocal promises. In a contract of sale who is an unpaid seller? Discuss the remedies for breach of contract under Sale of Goods Act, 1930. (unpaid seller- 2 marks, breach of contract- 8 marks) 10 marksQ5. The Companies Act, 1956 deals with the formation and transaction of business of a company. Discuss the features of a company. Also explain the process of formation of a company. ( features- 3 marks, process of formation- 7 marks) 10 marksQ6. With Information Technology Act, 2000, India has a set of cyber laws to provide legal infrastructure for e commerce. Discuss the objectives and limitations of this Act. (objectives- 3 marks, limitations- 7 marks) 10 marks

SEM 3 BANKING SUMMER 2013MA0036 Financial system and Commercial BankingQ1. The key functions of financial system are to provide a link between savers and investors. What are the key functions of financial market? (explanation of functions of financial markets - 10 marks) 10 marksQ2. Explain the meaning and the purpose of financial instruments. (meaning - 5 marks; functions of financial instruments - 5 marks) 10 marksQ3. Discuss the role played by brokers and primary dealers in the process of intermediation? (brokers role-5 marks; primary dealers role - 5marks) 10 marksQ4. The Bank for International Settlement (BIS) was established in 1930 with its headquarters in Basel, Switzerland. Explain Basel Concordant. (Basel origin- 2marks; Basel Concordant- 8 marks) 10 marksQ5. The RBI, apart from the role of regulator and supervisor of payment systems, also plays the role of a settlement bank apart from being a catalyst, an operator and a user. Discuss the role played by RBI in technological upgradation? (explain RBI- 4 marks; explain the role played by RBI in technological upgradation-6 marks) 10 marksQ6. Explain the challenges and issues regarding the perspective in banking industry. (challenges-5 marks; issues-5 marks) 10 marks

MA0037 Banking Related Laws and PracticesQ1. Define the term banking. What are the permitted businesses for a banking company as per BR Act 1949? (explanation of term Banking - 4 marks; features of business of banking 6 marks) 10 marksQ2. When is a negotiable instrument considered as dishonoured? What steps should be taken by the holder? (explanation of Negotiable Instrument-2 marks; features of dishonouring a negotiable instrument-5 marks; action to be taken by the holder- 3 marks) 10 marksQ3. Certain goods of A were bailed with B. B omitted to lock up the goods bailed while he has taken care to lock up similar goods of his own. Who is liable to whom? (bailee meaning- 3 marks; duties of bailee -7marks) 10 marksQ4. Claytons case is considered to be one of the most essential legal decisions in banking laws that established the principle of the order of application of credits against debits, in running accounts like overdraft. Explain Claytons case. (explanation of Claytons case- 7 marks; usage -3 marks) 10 marksQ5. Write about constitutional validity of the DRT Act. (explain the DRT act-3 marks; explanation of constitutional validity DRT Act- 7 marks) 10 marksQ6. Cooperative principles means the cooperative principles specified in the First Schedule of the Multi-State Co-operatives Act, 2002. Explain cooperative principles. (explanation of cooperatives- 4 marks; cooperative principles- 6 marks) 10 marks

MA0038 -Bank ManagementQ1. Intermediation is the process of linking savers of money with those who are in need of money. Explain the intermediation process of banks. (explanation of intermediation process- 5 marks; role played by banks-5 marks) 10 marksQ2. Business loans form the core of credit portfolio of banks .What are the basic objectives which the banks pursue while pricing their business loans? (explanation of objectives of pricing the business loans- 5 marks; objectives of banks- 5marks marks) 10 marksQ3. Explain non-interest income and non-interest expenses. (explanation of non-interest income - 5marks; explanation of non-interest expenses - 5marks) 10 marksQ4. Banks investment consists of different types of instruments. Explain the composition of investments. (explanation of investments- 3 marks; composition of investments- 7 marks) 10 marksQ5. What are the guidelines prescribed by the RBI to open a foreign bank branch in India? (meaning of foreign bank-3 marks; guidelines prescribed by RBI -7 marks) 10 marksQ6. Explain profitability analysis models. (explanation of different models- 2 marks; explanation of profitability analysis- 6 marks; benefits-2 marks) 10 marks

MA0039 Retail BankingQ1. The Banking Laws (Amendment) Act 1983 introduced section 45 ZA in the Banking Regulation Act, 1949, which facilitates applicability of nomination to all deposit accounts. What are the benefits of nomination to a depositor? (explanation of nomination-4 marks; benefits-6 marks) 10 marksQ2. Electronic clearing services include both credit and debit. It is regulated by RBI. Explain Electronic Clearing Service (ECS). (explanation of ECS debit - 5 marks+ ECS - Credit - 5 marks 10 marksQ3. Banks need to implement KYC guidelines for all prospective customers before entertaining new business. Explain KYC guidelines. (introduction of KYC guidelines-3 marks; explanation of KYC guidelines - 7 marks) 10 marksQ4. Cross selling is an act of selling a range of additional products to a customer who has already availed of a particular product or service from the seller or the service provider. Explain Cross selling. (explanation of cross selling- 5 marks; benefits-5 marks) 10 marksQ5. The services extended by banks through technology enabled channels are cost effective and increase the profitability of the bank. Explain Internet banking. (explanation 5 marks; benefits- 5marks) 10 marksQ6. Explain inter bank settlements. (introduction- 3 marks; explanation- 7 marks) 10 marks

SEM 3 FINANCE SUMMER 2013MF0010 Security Analysis and Portfolio ManagementQ1. Explain the characteristics of investment. Differentiate between investment and speculation. (Characteristics of Investment 5 marks ; Difference between investment and speculation 5 marks) 10 marksQ2. What do you understand risk and measurement of risk? Explain the factors that affect risk. (Explanation to risk 2 marks; measurement to risk 2 marks ; factors that affect risk 6 marks) 10 marksQ3. Compare and contrast the fundamental and technical analysis (Differences between fundamental and technical analysis 4 differences each carries 2 marks - 8 marks; Conclusion 2 marks) 10 marksQ4. Write the assumptions of CAPM. Explain the limitations of CAPM. (Assumptions of CAPM 5 marks; Limitations of CAPM 5 marks) 10 marksQ5. Write about emerging markets. Explain the risks involved in international investing. (Introduction of emerging markets 2 marks; Features of emerging markets 2 marks; Risks involved in international investing 6 marks) 10 marksQ6. What is economy analysis? Explain the factors to be considered in economy analysis. (Introduction of economy analysis 2 marks ; factors in economy analysis 8 marks) 10 Marks

MF0011 Mergers and AcquisitionsQ1. Write the types of mergers and acquisitions. Explain the steps to a successful merger. (Explanation on types of mergers and acquisitions 5marks; Steps to a successful merger 5marks) 10 marksQ2. Explain the process of merger. Write down the goals of a merger. (Process of merger 5marks; Goals of a merger 5marks) 10 marksQ3. What is creating synergy? Explain the prerequisites for the creation of synergy. (Introduction of creating synergy 2marks; Pre requisites for the creation of synergy( all the 4 points to be explained each carries 2 marks) 8marks) 10 marksQ4. Give the meaning of Divesture. List and explain the reasons for divesture. (Meaning of divesture 2marks; Listing of reasons for divesture 3marks; Explanation of reasons for divesture 5marks) 10 marksQ5. Explain the key rules of Employee Stock Ownership Plans. Discuss the two types of ESOPs. (Key rules of ESOP 5marks ; Explanation on two types of ESOP 5marks) 10 marksQ6. Explain the following with examples : Exchange rates (3marks) External advantages in different products (3marks) Role of government policies (4 marks) 10 Marks

MF0012 Taxation ManagementQ1. Explain the objectives of tax planning. Discuss the factors to be considered in tax planning. (Objectives of tax planning 5 marks; Factors in tax planning 5 marks) 10 marks Q2. Explain the categories in Capital assets. Mr. C acquired a plot of land on 15th June, 1993 for 10,00,000 and sold it on 5th January, 2010 for 41,00,000. The expenses of transfer were 1,00,000. Mr. C made the following investments on 4th February, 2010 from the proceeds of the plot. a) Bonds of Rural Electrification Corporation redeemable after a period of three years, 12,00,000. b) Deposits under Capital Gain Scheme for purchase of a residential house 8,00,000 (he does not own any house). Compute the capital gain chargeable to tax for the AY2010-11. (Explanation of categories of capital assets 4 marks ; Calculation of indexed cost of acquisition 2 marks; Calculation of long term capital gain 2 marks; calculation of taxable long term capital gain 2 marks) 10marksQ3. X Ltd. has Unit C which is not functioning satisfactorily. The following are the details of its fixed assets:AssetDate of acquisitionBook value (Rs. lakh)

LandGoodwill (raised in books on 31st March, 2005)MachineryPlant10th February, 2003

5th April, 199912th April, 20043010

4020

The written down value (WDV) is Rs. 25 lakh for the machinery, and Rs.15 lakh for the plant. The liabilities on this Unit on 31st March, 2011 are Rs.35 lakh.The following are two options as on 31st March, 2011:Option 1: Slump sale to Y Ltd for a consideration of 85 lakh.Option 2: Individual sale of assets as follows: Land Rs.48 lakh, goodwill Rs.20 lakh, machinery Rs.32 lakh, Plant Rs.17 lakh.The other units derive taxable income and there is no carry forward of loss or depreciation for the company as a whole. Unit C was started on 1st January, 2005. Which option would you choose, and why?(Computation of capital gain for both the options 4 marks; Computation of tax liability for both the options 4 marks ; Conclusion 2 marks) 10marksQ4. What do you understand by customs duty? Explain the taxable events for imported, warehoused and exported goods. List down the types of duties in customs. An importer imports goods for subsequent sale in India at $10,000 on assessable value basis. Relevant exchange rate and rate of duty are as follows:ParticularsDateExchange Rate Declared by CBE&CRate of Basic Customs Duty

Date of submission of bill of entry25th February, 2010Rs.45/$8%

Date of entry inwards granted to the vessel5th March, 2010Rs.49/$10%

Calculate assessable value and customs duty. (Meaning and explanation of customs duty 2 marks; Explanation of taxable events for imported, warehoused and exported goods 3 marks; Listing of duties in customs 2 marks; Calculation of assessable value and customs duty 3marks) 10marksQ5. Explain the Service Tax Law in India and concept of negative list. Write about the exemptions and rebates in Service Tax Law. (Explanation of Service Tax Law in India 5 marks; explanation of concept of negative list 2marks; Explanation of exemptions and rebates in Service Tax Law 3 marks) 10marksQ6. Explain major considerations in capital structure planning. Write about the dividend policy and factors affecting dividend decisions. (Explanation of factors of capital structure planning 6 marks; Explanation of dividend policy 2 marks; factors affecting dividend decisions 2 marks) 10marks

MF0013 Internal Audit and ControlQ1. Discuss, in brief, the advantages and limitations of auditing. (Advantages of auditing 5 marks; Limitations of auditing 5 marks) 10 marksQ2. Explain the key objectives of a good internal audit system. Write down the essentials for effective internal auditing. (Objectives of good internal audit system 5 marks ; Essentials of effective internal auditing 5 marks) 10 marksQ3. List the required qualifications of an internal auditor. Describe the role of internal auditor in the companys management. (Listing of qualifications for internal auditor 5 marks; role of internal auditor 5 marks) 10 marksQ4. Explain the basic principles of governing internal control. (Basic principles of governing internal control 10 marks) 10 marksQ5. Discuss the specific problems of Electronic Data Processing (EDP) relating to internal control. (Explanation of all problems of EDP 10 marks) 10 marksQ6. Explain the factors for having the effective internal control system for a bank. (Explanation of various aspects of having the effective internal control system 10 marks)

SEM 3 HUMAN RESOURCE(HR) SUMMER 2013MU0010 Manpower Planning and ResourcingQ1. Explain the need for manpower planning. What are the obstacles in manpower planning? (Meaning of manpower planning- 1, explanation of need - 3, description of obstacles - 6) 10 marksQ2. What are the objectives of human resource accounting (HRA)? What are the methods of human resource accounting? Explain the cost based approach of HRA. (Explanation of objectives - 3, listing the methods - 1, description of cost based approach - 2, explanation of four cost concepts - 4) 10 marksQ3. What are the objectives of recruitment? Explain recruitment process. (Meaning of recruitment- 2, explanation of objectives - 3, explanation of recruitment process- 5) 10 marksQ4. Describe the benefits of induction program. Explain the types of induction program. (Meaning of induction- 2, explanation benefits of induction program - 2, Listing the types - 1, explanation of types - 4, example - 1) 10 marksQ5. What do you mean by career management? Explain career planning process. (Meaning of career management - 2, focus of career management process 1, Meaning of career planning- 2, Process of career planning - 5) 10 marksQ6. Mention the causes of employee turnover. Explain the employee exit process. (Listing - 2, Meaning of employee exit process - 2, explanation - 6)

MU0011 Management and Organisational DevelopmentQ1. Explain the importance of Organisational development to managers. Describe the characteristics of Organisational Development. (meaning -2, importance -3, characteristics of OD 5)Q2. What is meant by Organisational change? What are the various strategies for change? Explain the positive model of planned change. (meaning 2, listing the strategies 1, explanation of four strategies 3, explanation of stages - 4)Q3. Define the term ethical dilemma. What are the various ethical dilemmas? Explain. (meaning of ethics 1, definition of ethical dilemma 2, examples of ethical mistakes 1, explanation of ethical dilemmas 6)Q4. What are the two major types of human process interventions? Describe the role negotiation technique? (listing 2, explanation of the two human process interventions- 3, meaning negotiation technique- 2, steps of role negotiation technique-3)Q5. What approaches have been set by OD practitioners while setting up the goal program? What are the reasons for setting goals? Explain the advantages and barriers of goal setting. (meaning of goal- 1, explanation of approaches while setting goal 3, reasons - 2, advantages -2, barriers of goal setting- 2)Q6. What is meant by learning organisation? What are the characteristics of learning organisation? Describe the seven steps of initiating Organisational learning. (definition 2, characteristics 2, listing the seven steps -1, explanation of seven steps 5)

MU0012 Employee Relations ManagementQ1. Define conflict management. What are the causes of workplace conflicts? What are the various strategies to be adopted for resolving conflicts? (definition of conflict management 3, explanation of causes of workplace conflicts 3, explanation of strategies 4) 10 marksQ2. What is meant by organisational culture? What are the elements and dimensions of organisational culture? (meaning of organisational culture 3, explanation of elements 3, dimensions 4) 10 marksQ3. Explain the importance and features of Human Resource Information systems (HRIS). (meaning 1, example - 2, importance 3, features of HRIS 4) 10 marksQ4. What is meant by grievance redressal? Explain the three stages of Grievance redressal. What precautions are to be taken while handling grievances? (meaning of grievance & grievance redressal 2, explanation of three stages 4, precautions 4)Q5. What are trade unions? What are the objectives and activities of trade unions? (meaning 2, explanation objectives 3, activities 5)Q6. Write a brief note on stress and employee wellness in organisations. (meaning of stress 2, explanation of symptoms 1, factors that increases stress 2, explanation employee wellness 4, example 1)

MU0013 HR AuditQ1. Define Human Resource (HR) Audit. What is the need for HR Audit? What are the various approaches to HR Audit? (definition 2, need for HR audit- 2, explanation of HR audit approach by Walker- 3, common approach to HR audit- 3) 10 marksQ2. Write a brief note on staffing. How does employee orientation programs help employees? What are the characteristics of good employee orientation programs? (meaning of staffing- 2, explanation of staffing 3, use of orientation programs- 2, characteristics 3) 10 marksQ3. What is HR Scorecard? Explain the reason for implementing HR Scorecard. (meaning of HR scorecard- 3, explanation of reasons 7) 10 marksQ4. Define competency management. Explain the two frameworks of competency management. (definition 3, listing two frameworks 1, explanation of two frameworks -6) 10 marksQ5. Write a brief note on workplace policies and practices. (explanation on workplace policies and practices 1, safeguarding employee information 2, performance management 2, safe work environment 2 and auditing workplace behaviours 3) 10 marksQ6. What are the areas to be concentrated on for HR Audit? Prepare a questionnaire for conducting an audit for manpower planning. (explanation of areas 4, preparation of questionnaire 6)

SEM 3 MARKETING SUMMER 2013MK0010 Sales, Distribution and Supply Chain ManagementQ1. How to manage a companys sales force? [Managing the sales force(5 processes-each carry two marks)-10 marks] 10 marksQ2. Explain Gap analysis with SERVQUAL model. [Five aspects of service quality- 5 marks; gap analysis- 5 marks] 10 marksQ3. Write a short notes on: A. Elements of Physical Distribution(any four) (Any four elements-four marks) B. Patterns of Distribution [Patterns of Distribution(each pattern carry 2 marks)- 6 marks] 4+6 = 10 marksQ4. Explain three components of Supply chain management. (Definition of supply chain management- 2 marks; components 8 marks) 10 marksQ5. Define Aggregate Planning and its strategies to meet demand and supply. [Definition of Aggregate planning- 1 mark; Strategies(each carry 3 marks)-9 marks] 10 marksQ6. Explain the challenges faced by International Sales Managers (Explanation of challenges- 10 marks)

MK0011 Consumer BehaviourQ1. Explain the components of learning and also classical conditioning theory in brief. (Components- 3 marks; theory- 7 marks) 10 marksQ2. Briefly discuss the decision-making models (any three). (Decision making models- 10 marks) 10 marksQ3. Write a short notes on the following: A. Forms of Motivational conflict (forms- 3 marks) B. Forms of Defense mechanisms (forms -7 marks) 7+3 marks =10 marksQ4. Describe the levels of consumer decision making while buying. (Levels two for 3 marks and two for 2 marks) 10 marksQ5. Discuss the influences of the reference group and Applications of reference group in a company. (Influences 6 marks; Applications 4 marks) 10 marksQ6. Explain the five categories of Adopters in innovation process. (Categories each 2 marks)

MK0012 Retail MarketingQ1. Define e-tailing. Explain the future of electronic retailing (Definition- 2 marks; Future of electronic retailing- 8 marks) 10 marksQ2. Explain the factors which are leading to the growth of retail sector. (Listing and explanation 10 marks) 10 marksQ3. Describe the tools of Integrated marketing communication. Definition of Integrated marketing communication- 1 mark; Indirect marketing tool- 4 marks; Direct marketing tool- 5 marks) 10 marksQ4. Discuss the Retail pricing strategies. (Explanation- 1 mark; Retail Pricing Strategies- 9 marks) 10 marksQ5. Write a short notes on: A. Types of retail store location with examples(any five) (Types- 3 marks; examples- 2 marks) B. Factors affecting retail store location(any five) (Factors 5 marks) 5+5 = 10 marksQ6. Write a short notes on: A. Classification of retail consumers based on shopping. (Classification- 6 marks) B. Types of Buying behaviour (Types- 4 marks)

MK0013 Marketing ResearchQ1. Write a short notes on: A. Various types of Research(any five) (Types 5 marks) B. Characteristics of Research (characteristics- 5 marks) 5+5 = 10 marksQ2. Explain the process of sampling and classification of non-probability sampling techniques. (Definition of sampling- 1 mark; process of sampling - 5 marks; classification of nonprobability sampling- 4 marks) 10 marksQ3. Discuss the types of Research Design in brief. (Definition of Research Design- 2 marks; Types 8 marks) 10 marksQ4. Explain the various types of Consumer and Business to Business (B2B) market research. (Types of Consumer market research- 6 marks; Types of B2B market research- 4 marks) 10 marksQ5. Explain the various methods used to collect primary data in brief. (Definition of Primary data- 2; methods 8 marks) 10 marksQ6. Explain various methods of central tendency with formula and example for each. Mean (formula 1 mark, example- 1 mark), Median (formula 1 mark, example- 1 mark), Mode (formula 1 mark, example- 1 mark)

SEM 3 INFORMATION TECHNOLOGY( IT) SUMMER 2013MI0033 Software EngineeringQ1. Waterfall Model, V-Model and Spiral Model are of the software development processes. Companies are using these models to have a systematic and defined approach in software development. Which of the four phases are involved in the software development process? (listing the 4 types- 4 marks, explaining the types- 4 marks, examples-2 marks) 10 marksQ2. Suppose you have assigned the task of measuring the software product, how would you use the size oriented and function oriented metrics in your task? (explanation of size oriented metrics- 4 marks, explanation of function oriented metrics- 4marks, examples for each with problem-2 marks) 10 marksQ3. a. You are a SCM manager in a software company. How will you establish a software configuration management process in a company? (definition- 1 marks, 4 procedures in software configuration management process-4 marks) b. You are appointed as a software developer in a software company and you have been asked by your project manager to check details of the bugs from the previous version. How will you gather details associated with the various bugs in the previous version? (definition 1 mark, typical work cycle-4 marks) 5+5 marksQ4. a. If you are a software engineer you must be expert in the field of software, hardware and also database. It has been listed by the industry professionals that time and effort are the most important factors in the system analysis stage. Briefly explain the steps used in in system analysis. ( listing the steps- 2 marks, explanation-4 marks) b. If you are a software developer in small company, how will you conduct a specification review? (explanation-4 marks)Q5. What are the different methods of software prototypes and tools? (definition of software prototype-1 mark, 3 types of techniques- 3 marks, explaining tools- 4 marks, benefits of software prototype- 2 marks) 10 marksQ6. List and explain any 5 principles of design fundamentals (Listing-5 marks, explanation- 5 marks)

MI0034 Database Management SystemsQ1. Suppose the employee name, employee id, designation, salary, attendance and address of any employee has to be stored in a database. You can store these data in a sequential address book or it can be stored on a hard disk, using a computer and software like Microsoft Excel. Using this example define a database. List and explain the various procedures carried on in a DBMS with a detailed example of the database. (defining a database- 1 mark, listing the 3 procedures 3 marks, explanation- 3 marks, one examples for each of them - 3 marks)10 marksQ2. What are the different types of interfaces provided by DBMS? (listing the 6 types: 3 marks, listing the properties of these types-7 marks) 10 marksQ3. Level 2 cache has got higher latency than Level 1 by 2 times to 10 times in 512 KiB or more. Its value is nearer to kilobyte. This is one of the levels of memory hierarchy. Define memory hierarchy. What are the other levels in memory hierarchy? Explain in one life each for each of them. (defining memory hierarchy- 1 mark, listing the 6 levels -3 marks, explanation- 6 marks) 10 marksQ4. Indexes are usually defines on a single field of a file called an indexing field. List and describe the different types of indexes (listing the 5 types of indexes-3marks, explanation in detail- 5 marks, examples- 2 marks ) 10 marksQ5. Consider a book is written by a particular author. And you have to explain to some one the relationship that exists between the author and the book. Normally you can draw a diagram and show the relation. These diagrams are called entity-relationship diagram in which book is one entity, author is one entity, and the relationship that exists between the two entities is written. Likewise explain the various notations used to represent the ER diagram. (listing the notations with diagrams 5 marks, explaining each one of them in one line with example each-5 marks )Q6. Consider a banking database (select the tables and fields of your choice). Now apply all the operations of relational algebra and find the result. (creating database-2 marks, listing the operations of relational algebra- 3 marks, showing the result for all operations- 5 marks)

MI0035 Computer NetworksQ1. Videoconferencing is used to conduct meetings with the people who are located in far distance. Videoconferencing is an example of which type of computer networks? Explain in detail the different types of networks with example. (identifying the correct type 2 marks, list the different types of networks 1 mark, explaining the types- 6 marks, examples-1 mark) 10 marksQ2. Explain the three principles of data communication system. (explanation-5 marks, diagram 2 marks, examples- 3 marks) 10 marksQ3. Data compression technique makes the file size smaller so that it can easily get transmitted over any types of network such as internet, intranet or a local area network. Explain the different types of data compression (listing the different types with example 5 marks, explanation- 5 marks) 5+5 marksQ4. A protocol helps in establishing the communication between two systems. Protocols are mainly divided into asynchronous and synchronous protocols. List and describe in detail the different types of protocols that are classified under the two main protocols. (list and correct differentiating of protocols under the two main types 5 marks, explanation- 5 marks) 10 marksQ5. How are the different topologies of computer networks arranged? Explain the working of each of them (listing the different topologies with examples 2 marks, explanation- 4 marks, diagrams- 4 marks) 10 marksQ6. a. Elaborate the arrangement of IP addressing with an example (explanation- 3 marks, examples- 2 marks) b. List the various best internet service providers in India with respect to their efficiency. (listing 2 marks, explaining 3 marks)

MI0036 Business Intelligence ToolsQ1. a. Emergency Medical Association (EMA) is a group of 250 board- certified emergency physicians. They are responsible for effectively managing the emergency departments. List out what BI values and applications they should be implementing (listing and explaining the reason behind it- 5 marks) b. Most of the credit card companies permit a consumer to get approval for specified amounts via mobile to ensure that the purchase is covered. This type of consumer support which retains a customer to the bank for a longer time is real time business intelligence. Define real time Business intelligence and the various steps involved in the process. (defining- 2 marks, list and explain the process- 3 marks) 5 + 5 marksQ2. Today businesses largely rely on the information available and can be communicated through various sources, both internally and externally with the help of internet. Explain the role of Business Intelligence in modern business. What are the three different types of decision that most business organisations take? (explanation-5 marks, different types of decision-5 marks) 10 marksQ3. a. Granularity of data is an important factor to be considered in the business which involves data warehousing. How the characteristics of data granularity does varies from application to application? List the different tools in data granularity. (4 points 4 marks, listing- 2 marks) b. Consider a data warehousing enterprise where a Total data quality management (TDQM) cycle has to be implemented. Find the members involved in TDQM team of that organisation. (listing- 2 marks, explanation-2 marks)Q4. a. You are given the responsibility to organise a tour for your batch to an organisation. Find out the parameters used by your team for data mining. (listing the parameters- 3 marks) b. Explaining the working of data mining. (explanation of how data mining works- 7 marks) 3+7 marksQ5. According to a recent IDC report, knowledge management is in a state of high growth, especially among the business and legal services industries. As the performance metrics of early adopters are documenting the substantial benefits of knowledge management, more organizations are recognizing the value of leveraging organizational knowledge. Define Knowledge Management. Explain the various characteristics of Knowledge management. What are knowledge assets? (definition- 2 marks, characteristics6 marks, definition-1 mark, example-1 mark) 10 marksQ6. How to make the best use of Business intelligence? What are the advantages of BI with sales? (explanation- 5 marks, explanation- 5 marks) 10 Marks

SEM 3 OPERATIONS MANAGEMENT(OM) SUMMER 2013OM 0010 - OPERATIONS MANAGEMENT1 It is the job of operations managers to convince the stakeholders that the investment in plant and equipment is going to enhance the value of the investments already held by them in the organisation. Explain some of the concepts that can be considered in analysing the investment. (ROI;EBIT; ROA; cash flow; EVA- 5 X2 marks =10 marks) 10 marks2 Explain the regional factors that affect location decision. (Location of raw materials; Location of markets; Labour factors; Climate and taxes - 4 X 2.5 marks= 10 marks) 10 marks3 Explain the nine fundamental propositions about organisational effectiveness. (Explanation of 9 fundamental propositions 9 marks; conclusion 1 mark) 10 marks4 Describe the seven forms of waste. Explain how 5Ss are used to eliminate them. (Seven forms of waste 7.5 marks; 5 S 2.5 marks) 10 marks5 Discuss the Independent demand item techniques. (Reorder point (or Perpetual) Model 5 marks; Periodic review models 5 marks) 10 marks6 Explain the types of failures that occur in operations. (Design failures; Facilities failures; Staff failures; Supplier failures - 4 X 2.5 marks = 10 marks)

OM 0011 ENTERPRISE RESOURCE PLANNINGQ1. Differentiate between Commercial and Open Source ERPs software packages. (Differences 5 marks; Type of organisation/company where is these ERPs are used 2 marks; description of one ERP software for each type of ERP 2marks; conclusion 1 mark) 10 marksQ2. For a successful MRP system three types of information are very essential. Describe the types of information. (Master Production Schedule 3 marks ;Bill of Material 4 marks ;Inventory Records 3 marks) 10 marksQ3. Explain the features, benefits and Limitations of ERP Inventory Management. (Explanation ERP inventory management 1 mark; features 3 marks ;benefits 3 marks; limitations 3 marks) 10 marksQ4. What are the activities of Human Resources management systems? (explanation of activities 10 marks) 10 marksQ5. Explain any two benefits of an ERP implementation? (5 marks for each benefit) 10 marks Q6. Who is an ERP vendor and what are his roles? (Explanation of ERP vendor 4 marks; role 6 marks) 10 marks

OM 0012 SUPPLY CHAIN MANAGEMENTQ1. It is necessary for Supply Chain managers to identify the obstacles to co-ordination in the Supply Chain so that they can take suitable actions that help achieve co-ordination. Explain the major categories of obstacles. (Incentive obstacles; Information processing obstacles; Operational obstacles; Pricing obstacles; Behavioural obstacles 10 marks, i.e. 2marks each) 10 MarksQ2. Write a note on assessment tool. (Planning assessment- 1 mark; Sample Schedule for Conducting an Assessment 3 marks; Description/Using an of assessment tool 4 marks; Completing assessment tool-2 marks) 10 MarksQ3. How can differential advantage be achieved through Supply Chain Management? (Competitive-forces approach 2 marks; capabilities approach 6 marks ; conclusion 2 marks) 10 MarksQ4. Discuss the five basic components of Supply Chain Management. (5 components X 2 marks =unit 10) 10 MarksQ5. Explain Relationship Marketings impact on firms. (7 impacts X 1.25 = 8.75 marks; conclusion 1.25 marks) 10 MarksQ6. The Global Supply Chain Forum (GSCF) framework consists of eight supply chain management processes. Explain them. (8 process X 1.25 marks)

OM 0013 ADVANCED PRODUCTIONQ1. What is Flexible Manufacturing System (FMS)? How does it help in improving the manufacturing process? (Definition of FMS - 1 mark; Characteristics- 2 marks; Explanation of system designed to produce components 3 marks; How there is flexibility in the manufacturing process 2 marks; Components of FMS 2 marks) 10 marksQ2. What is Logical Process Modelling and give the comparison between Logical and Physical Modelling? (definition of logical process modeling- 1 mark; steps- 2 marks; explanation of Logical Process Model - 3 marks; logical modelling formats- 1 mark; Comparison Between Logical and Physical Modelling- 3 marks) 10 marksQ3. Write short notes of Risk management. (Meaning of Risk management risk 2 marks; management life cycle including diagram-3 marks; risk reduction by noting changes to existing risks and updating in the risk management mode- 3 marks; role or project risk manager and individuals in managing risk- 2 marks) 10 marksQ4. List out the inventory decision rules for MRP and the benefits and drawbacks of MRP. (Inventory decision rules 6 marks; benefits 2 marks; drawbacks 2 marks) 10 marksQ5. The v4L learning principles are perfectly blended across all Toyota supply chain management processes to systematically concentrate on the v4L balance. Explain them. (Variety; Velocity; Variability; Visibility 10 i.e. 2.5 marks each)Q6. Explain the key elements of Just In Time. (Key elements 9 marks, i.e. 1 mark each; conclusion 1 mark)

SEM 3 PROJECT MANAGEMENT(PM) SUMMER 2013PM 0010 INTRODUCTION TO PROJECT MANAGEMENTQ1. Describe the strategy planning tools of Ansoff matrix and BCG matrix. (Ansoff matrix : use and factors it considers 1 mark, explanation 2 marks, limitation -1 mark; BCG matrix : use - 1 mark, explanation including 4 types of SBUs 3 marks, limitations - 2 marks) 10 marks (4 for Ansoff matrix +6 for BCG matrix)Q2. Describe the approaches used to screen projects. (3 approaches - each 3 marks i.e. 3 X 3marks = 9 marks ; conclusion 1 mark) 10 marksQ3. Explain any 3 parameters analysed during technical analysis of a project. (any 3 parameters 3 marks each i.e. 3 X 3marks = 9 marks; conclusion- 1 mark) 10 marksQ4. Write short notes on Cost Breakdown Structure(CBS). (Explanation of Cost Break down Structure(CBS) including details it provides, categories of CBS , cost baseline 3 marks ; Characteristics of Cost Breakdown Structure -2; Five major forms of cost breakdown structure- 3 marks, Principle of cost breakdown structure- 2 marks) 10 marksQ5. Briefly explain the different steps or methodologies of project risk 10 marks management? (1.67 marks for each step, i.e 6 X 1.67 marks= approx. 10 marks)Q6. Briefly describe the key project contracts under SPV (Special Purpose Vehicle) for infrastructure projects. (Key project contracts - 3 marks each, i.e 3 X 3 marks =9 marks; conclusion-1 mark)

PM0011 PROJECT PLANNING AND SCHEDULINGQ1. The PMBOK Guide addresses four elements related to scope. List and explain them. (Listing of 4 elements 1 mark, Explanation of elements - 9 marks) 10 marksQ2. Write short notes of PERT (Explanation/definition of PERT- 1 mark; Four requirements of PERT 2 marks ; Basic features and functions of PERT techniques 2 marks; PERT System of Time Estimates 3 marks; PERT Computations 2 marks ) 10 marksQ3. Explain the various planning processes which are part of the risk management knowledge area. (each process 2.5 marks, i.e. 4 processes X 2.5 marks =10 marks) 10 marksQ4. What is an expert system? Explain different parts involved in an expert system. (Definition of expert system, use, essential ingredient 2 marks; parts of an expert system 8 marks) 10 marksQ5. Explain four different types of predecessor and the reasons why one task may be dependent on another. (Four different types of predecessor- 2 marks each i.e 2 X 4 = 8 marks; reasons why one task may be dependent on another 2 marks) Q6. What is delay analysis and explain its methodology? (Delay analysis definition, critical and non-critical delay 2 marks; Methodology 8 marks)

PM 0012 PROJECT FINANCE AND BUDGETINGQ1. There are several elements which you can take into consideration, while budgeting a project. Explain these elements. (4 elements X 2.5 marks =10 marks) 10 marksQ2. Explain the different methods/sources to finance a project? (5 methods/sources X 2 marks =10 marks) 10 marksQ3. Describe any 5 considerations that are crucial in the design of the financing plan for a project. (any 5 considerations X 2 marks = 10 marks) 10 marksQ4. Discuss some of the tools and techniques of Cost Management. (Cost aggregation- 1 mark; Reserve analysis -1 mark; Expert judgment 1 mark; Historical relationships- 1 mark; Funding limit reconciliation 2 marks ;Cost performance baseline 2 marks ; Project funding baseline- 2 marks) 10 marksQ5. Explain the various key determinants of initial project cost. (8 key determinants X1.25 marks =10 marks) 10 marksQ6. Explain any 5 risks associated with project evaluation. (5 risks X2 marks= 10 marks)

PM 0013 MANAGING HUMAN RESOURCES IN PROJECTSQ1. What is the selection criteria applied in the selection of a Project Manager? (Each criteria 2 marks, 2 X 5 = 10 marks) 10 marksQ2. As a project manager, you will always have projects for which you must procure hardware, software, or services from outside sources. This process is procurement, and the professional project manager must have a basic understanding of the procedure so that he or she can make sure that the organization is getting the right materials at the best cost. To manage procurement, you need to go through a few processes. Explain these processes. (Selecting Vendors 6 marks; Contract Cancellation 2 marks, Contract Closing 2 marks) 10 marks Q3. Discuss the Role of a Project manager in handling conflicts. (8 roles X 1.25= 10 marks) 10 marksQ4. Describe the structure and content of a CMP. (Purpose of the CMP 1.5 marks, Scope- 1.5 marks, Objectives- 1.5 marks; Constraints (overall) 1.5 marks ,Table addressing- 4 marks) 10 marksQ5. What are the different methods of forecasting in a project? (Time series 3 marks, Casual/econometric method 2 marks, Judgmental method 3 marks , Other methods 2 marks) 10 marksQ6. Write short notes on acquiring a Project Team. (Definition: Acquiring a Project Team 2 marks; inputs for acquiring a project team 3 marks; common tools and techniques 2 marks; output of acquiring a project team process 2 marks; conclusion- 1 mark)

SEM 3 RETAIL SUMMER 2013ML0010 Warehousing and Supply Chain ManagementQ1. What do you mean by warehousing and What are the attributes of Ideal Warehousing? (Meaning - 2 marks, Explaining Attributes - 8 marks) 10 MarksQ2. Examine the fundamental dimensions of customer service. (Detail explanation of 3 fundamental dimensions - 8 marks, Diagram 2 Marks) 10 MarksQ3. Discuss the major drivers of supply chain performance briefly. (Introduction & Diagram - 2 marks, Explaining drivers - 8 marks) 10 MarksQ4. Enumerate the three basic steps involved in the achievement of strategic fit. (Detail explanation of 3 basic steps - 8 marks, Diagram - 2 marks) 10 MarksQ5. What are the basics of strategic supply chain management and also enlist the imperatives for the supply chain strategy? (Explanation of strategic supply chain management 2 marks, Diagram - 2 marks, Listing the imperatives - 6 marks) 10 MarksQ6. Explain the various factors that are taken into view while assessing and scoring the suppliers. (Detail explanation of factors - 10 marks) 10 Marks

ML0011 Buying and MerchandisingQ1. Explain the various principles of an ideal merchandising giving suitable examples for each? (Meaning of Ideal Merchandising 2, Detail explanation of 14 principles - 8 marks) 10 MarksQ2. Enumerate the category management strategies that are used by retailers to ensure a smooth category management process. (Meaning of category management 2 marks, Detail explanation of 7 steps 8 marks) 10 MarksQ3. Discuss the concept of open-to-buy system. How do you calculate open- to-buy for the past and current period? (Detail explanation on the concept of OTB system - 3 marks, Calculation of OTB for past period 2 marks, Calculation of OTB for current period - 5 marks) 10 MarksQ4. Enumerate some merits and demerits of Formal Buying Organization, Informal Buying Organization, Centralized Buying & Decentralized Buying along with diagrammatic representation of functions and attributes of the buying department.(Diagrammatic representation of functions and Attributes of the buying department 2 marks, Merits and Demerits of formal buying 2 marks, Merits and Demerits of informal buying 2 marks, Merits and Demerits of Centralized buying 2 marks, Merits and Demerits of Decentralized buying 2 marks) 10 MarksQ5. Enumerate the first 5 steps in Merchandise Buying and Handling Process (Explanation of first 5 steps 8 marks, Diagram - 2 marks) 10 MarksQ6. Selecting an appropriate vendor is the key step in the success of an enterprise. (Detail explanation of five steps - 9 marks, Diagram 1 mark) 10 Marks

ML0012 Store OperationsQ1. Explain Pre-Store opening activities and State at least 10 pre-store opening activities that should be ideally carried out in a retail store? (Meaning of Pre-Store opening activity 2 marks, 10 activities - 8 marks) 10 MarksQ2. What are the functions of a store manager? (Brief explanation of at least 10 functions of a retail store manager 10 marks) 10 MarksQ3. What does an optimum store layout ensure? (Brief explanation of at least 10 factors which explains optimum store layout 10 marks) 10 MarksQ4. Write a note on any two types of classification on the basis of the nature of merchandise. (Classification on basis of Nature of Merchandise 7 marks, Classification on the basis of usability and condition of merchandise 3 marks) 10 MarksQ5. Define standardization and explain the levels of standardization (Explanation of standardization 2 marks, Explaining the levels of standardization - 8 marks) 10 MarksQ6. How does a store control the quality of its merchandise? (Detail explanation of five steps in quality control procedure - 10 marks) 10 Marks

ML0013 Retail IT ManagementQ1. Explain the various factors affecting the use of IT applications in the retail industry? (Detailed explanation on factors 10 marks) 10 MarksQ2. What is the impact of e-retailing in the travel and tourism sector? (Detail explanation of e-retailing in travel and tourism sector with examples 10 marks) 10 MarksQ3. What is RFID technology and how does it work? (Detail explanation on working of RFID technology 6 marks, concept of RFID 2 marks, and diagram 2 marks) 10 MarksQ4. Describe the various features of retail software. (Detail explanation on functions of retail software - 10 marks) 10 MarksQ5. Briefly describe the steps involved in designing a database. (Explanation of 5 steps involved in designing a database - 10 marks) 10 MarksQ6. Explain the various types of networks. (Detail explanation of five types of networks - 10 marks) 10 Marks

SEM 3 TOTAL QUALITY MANAGEMENT(TQM) SUMMER 2013QM0010 - Foundations of Quality ManagementQ1. List the different approaches to Quality. Discuss Jurans views on Quality. (Approaches 5 marks, Views 5 marks) 10 marksQ2. a. Describe the factors determining the customer satisfaction. (Factors 5 marks) b. Define - Expected Quality, Design Quality and Actual Quality and how they influence the customer satisfaction. (Meaning of each 3 marks, Explanation 2 marks) 10 marksQ3. Write short notes on: a. Quality Function Deployment (QFD) (Explanation 5 marks) b. Tolerance design (Explanation 5 marks) 10 marksQ4. a. Explain Quality Assurance. (Explanation 5 marks) b. The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process Discuss. (Meaning 1 mark, Explanation 4 marks) 10 marksQ5. a. Describe the main features of Quality Control and Inspection. (Features 5 marks) b. Explain the key role of Enterprise Decision Making. (Role 5 marks)Q6. Explain the importance of service quality. Discuss the measurement of service quality. (Meaning 1 mark, Importance 4 marks, Measurement 5 marks)

QM0011 - Principles & Philosophies of Quality ManagementQ1. Discuss the various dimensions of Quality. (Meaning 2 marks, Dimensions 8 marks) 10 marksQ2. a. Discuss Taguchis contributions. (Contributions 5 marks) b. Explain Quality Loss function. (Explanation 5 marks) 10 marksQ3. What are Quality circles? Explain the objectives and significant characteristics of Quality circles. (Meaning 2 marks, Objectives 4 marks, Characteristics 4 marks) 10 marksQ4. 5S is a structured program to achieve a well-organised workplace, its cleanliness and standardisation, for a safer, more efficient and more productive operation. Explain the principles and implementation stages of 5S. (Principles 5 marks, implementation stages 5 marks) 10 marksQ5. Total Productive Maintenance aims for greater manufacturing competitiveness through improved effectiveness of machines and equipment. Briefly explain the Eight Pillars of Total Productive Maintenance. (Meaning 2 marks, Explanation 8 marks) 10 marksQ6. Discuss the meaning and importance of six sigma. Explain the steps in implementing six sigma. (Meaning 2 marks, Importance 3 marks, Steps 5 marks)

QM0012- Statistical Process Control and Process CapabilityQ1. a. What is Statistical Process Control? Distinguish between Statistical Quality Control and Statistical Process Control. (Meaning 2 marks, Differences 3 marks) b. List out Dr. Edward Demings contribution to Quality. (Contributions 5 marks) 10 marksQ2. a. Explain the Cause and Effect diagram. (Explanation 5 marks) b. Describe the procedure to construct Fish bone diagram with an example. (Procedure 3 marks, Example 2 marks) 10 marksQ3. Explain the structure and construction of Control Charts. Explain with an example how to construct X-bar Chart and R Chart. (Structure 3 marks, Construction 3 marks, Examples 4 marks) 10 marksQ4. What is the meaning of experimental design? Explain the guidelines for designing experiments. (Meaning 3 marks, Guidelines 7 marks) 10 marksQ5. Explain the concept of Process Capability. Distinguish between Process Stability and Capability. Mention the major uses of Process Capability. (Explanation 4 marks, Differences 3 marks, Uses 3)Q6. What is Acceptance sampling? Explain the guidelines for using Acceptance Sampling. (Meaning 4 marks, Guidelines 6 marks) 10 marks

QM0013 - Quality Management ToolsQ1. a. Explain the principles and importance of Quality. (Principles 3 marks, Importance 2 marks) b. Differentiate between Quality Control and Quality Assurance. (Differences 5 marks) 10 marksQ2. QFD is a customer driven planning process which guides through the design, manufacture and marketing of a product or service. Explain the Approaches and Phases of Quality Function Deployment (QFD). (Meaning 2 marks, Approaches 4 marks, Phases 4 marks) 10 marksQ3. Explain the methods of measuring Reliability. Discuss software reliability. (Meaning 2 marks, Methods 4 marks, Explanation of Software reliability 4 marks) 10 marksQ4. Describe Robust Design Optimisation Strategy. Explain the steps followed in Robust Parameter Design. (Description- 5 marks, Steps 5 marks) 10 marksQ5. Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Explain the basic components of quality control charts. Describe the purpose and importance of quality control charts. (Components 5 marks, Purpose 3 marks, Importance 2 marks)Q6. What is business excellence? What are the steps involved in achieving organisational excellence? (Meaning- 3 marks, Steps 7 marks)SEM 3 HCS SUMMER 2013MH0051 Health AdministrationQ1. Define epidemiology. Explain the types of epidemiological studies with suitable examples. (Definition- 1 mark, mentioning the types -2 marks, Explanation- 7 marks)Q2. Discuss the various levels of Indian healthcare delivery system. (Mentioning the various levels -2 marks, Explanation- 8 marks)Q3. What is ergonomics? Discuss the occupational related legislations in India. (Definition- 1 mark, Listing the various occupation related legislations -2 marks, Explanation- 7 marks)Q4. Discuss the necessity of disaster alertness in hospitals. (Definition- 2 marks, Explanation- 8 marks)Q5. Explain the spectrum and determinants of health. (Spectrum - 5 marks, Determinants- 5 marks)Q6. What is health planning? Explain the management methods and techniques in health planning. (Definition- 2 marks, Explanation of methods- 4marks, Explanation of techniques- 4marks)MH0052 Hospital Organization, Operations and PlanningQ1. Describe the concept of Economic Order Quantity. (Definition-1 mark, Formula -1 mark, Factors influencing order quantities-4 marks, Advantages & Disadvantages-4)Q2. Omega Healthcare is planning to open a hospital in North Bangalore region. For this purpose they have brought together a team of experts. A. Who are the team of experts who constitute the hospital planning? B. What are the principles of hospital planning? (Listing the team of experts-2 marks, Role of experts in hospital planning-3 marks, Explanation of Principles- 5 marks)Q3. List the various committees in a hospital setting and discuss Medical records committee and Infection control committee in detail. (Listing -2 marks, Medical record committee-4 marks, Infection control committee- 4 marks)Q4. Discuss the policies and procedures followed in enquiry and registration counter of a hospital. (Brief outline of enquiry and registration counter -2 marks, Policies-4 marks, Procedures-4 marks)Q5. Define ward planning. Discuss the various patterns of ward design. (Definition -1 mark, Listing the various patterns of ward design -2 marks, Explanation- 7 marks)Q6. Imagine that you are appointed as a consultant for setting up a neo-natal intensive care unit in a tertiary care teaching hospital. What are the planning considerations you have to keep in your mind before executing the task? (Importance of neonatal ICU in a hospital -2 marks, Planning considerations -8 marks)MH0053 Hospital & Healthcare Information ManagementQ1. Discuss the issues with existing Health management information system in India. (Definition of HIMS- 1 mark, Discussion of various issues -9 marks)Q2. Explain the significance of health information systems in nursing education. (Brief outline of HIS- 2 marks, Significance -8 marks)Q3. Define medical audit. Describe the process of medical audit. (Definition- 1 mark, Explanation of audit process -9 marks)Q4. Which are the categories of information system in hospitals? Explain. (Mentioning the categories-1 mark, Explanation -9 marks)Q5. Discuss the various modules of hospital information system. (Mentioning the various modules-2 marks, Explanation -8 marks)Q6. The Hospital management is at crossroads - the dilemma faced by them is whether they should automate the medical records department in the hospital or continue using the manual records storage system. With your knowledge about electronic medical records, how will you help them in choosing an EMR? (Explanation of concept of EMR- 1 mark, Advantages of EMR- 1 mark, Major reasons to purchase EMR-2 marks, Explanation of how to choose an EMR -6 marks)MH0054 Finance, Economics and Materials Management in Healthcare ServicesQ1. What are the different types of budgets? Explain the budgeting process for healthcare services. (Types of budgets- 2 marks, Explanation of budgeting process -8 marks)Q2. Explain the concept of demand and supply in healthcare. (Explanation of concept of demand -5 marks, Explanation of concept of supply-5 marks)Q3. Define health insurance. Explain the barriers in implementing a social health insurance scheme in India? (Definition- 2 marks, Explanation of barriers -8 marks)Q4. Discuss the applications of health economics. (Listing the various applications-2 marks, Explanation -8 marks)Q5. Explain the need and scope of financial management in hospitals. (Explanation of need- 5 marks, Explanation of scope- 5 marks)Q6. List the important health expert committees in India. Discuss the origin and functions of these committees. (Listing the health expert committees-2 marks, Explanation of origin-4 marks, Explanation of functions- 4 marks)

SEM 3 INTERNATIONAL BUSINESS (IB) SUMMER 2013IB0010 International Financial Management Q1. Globalization is a process of international integration that arises due to increasing human connectivity as well as the interchange of products, ideas and other aspects of culture. Give brief introduction of globalization and identify its advantages and disadvantages. (Introduction of globalization 2marks; Advantages of globalization 4marks; Disadvantages of globalization 4marks)Q2. Foreign exchange markets, where money in one currency is exchanged for another. Write the history of foreign exchange. Explain the fixed and floating rates and the advantages and disadvantages of fixed rates system. (History of foreign exchange 5marks; Explanation on fixed and floating rates 2marks ; Advantages and disadvantages of fixed rates system 3marks)Q3. Swap is an agreement between two or more parties to exchange sets of cash flows over a period in future. What do you understand by swap? Explain its features, kinds of swap and various types of interest rates swap. (Meaning of swap 2 marks; Features of swap 3marks; Kinds of swap 2marks; Various types of interest rate swap 3marks)Q4. International credit markets are the forum where companies and governments can obtain credit. Bring out your understanding on international credit markets and explain the two very important aspects of international credit market. Refer and give one example. (Introduction of international credit market 2marks; Explanation of syndicated loans with example 4marks; Explanation of External Commercial Borrowings (ECB)4marks)Q5. Cost of capital is the minimum rate of return required by a firm on its investment in order to provide the rate of return by its suppliers of capital. Describe the cost of capital across countries. (Introduction and explanation of effect of country difference in the cost of debt 4marks; Explanation on country differences in cost of equity 2marks; Explanation on examining debt and equity cost together 2marks; Explanation on estimating the cost of capital 2marks)Q6. Explain the principles of taxation and double taxation. Give some important points on tax havens and its types. (Explanation on principles of taxation 4marks; Explanation on double taxation 2marks; Explanation on tax havens and its types 4marks)IB0011 International Marketing Q1. Define multinational corporations. How is international marketing different from domestic marketing? (definition- 4 marks, difference- 6 marks) Q2. Though society and culture do not appear to be a part of business situations, yet they are actually key elements in showing how business activities will be conducted. Discuss. (discussion on culture and its effect on business- 10 marks) Q3. Discuss the entry model adopted by McDonalds to build a presence in foreign markets. What are its limitations? (mode of entry by McDonalds - 6 marks, limitations- 4 marks) Q4. Market segmentation divides market into distinct subsets. Explain the purpose and bases of international market segmentation. (purpose- 2 marks, bases- 8 marks) Q5. Explain the meaning and benefits of e-marketing. Discuss the various e-marketing approaches. (meaning- 2 marks, benefits- 2 marks, approaches- 6 marks) Q6. List any 6 export promotion schemes. What are SEZs and how are they beneficial to international trades and marketers? (listing- 3 marks, meaning of SEZ- 2 marks, benefits- 5 marks) IB0012 Management of Multinational Corporations Q1. Why is environmental analysis important for strategic decisions? What does macro environment comprise of? (Environmental analysis- 4 marks, macro environment- 6 marks) Q2. Discuss the important features of Heckscher-Ohlin theory and International product life cycle theory. (Heckscher-Ohlin theory - 5 marks, International PLC theory-5 marks) Q3. Discuss the challenges and opportunities of International management. ( challenges and opportunities- 10 marks) Q4. Compare the management styles and practices in China and India.(China- 5 marks, India- 5 marks) 10 marksQ5. List the factors on which the location of an MNC depends. What are the four options available to a firm to formulate the strategy? (listing- 3 marks, 4 options- 7 marks) Q6. Discuss the role of joint ventures as a mode of entry in foreign market. Also explain the types, advantages and disadvantages of joint ventures. (role- 2 marks, types- 2 marks, advantages- 3 marks, disadvantages- 3 marks) IB0013 Export Import managementQ1. When you establish an export firm, there are various regulations which have to be followed. List the steps in establishment of an export import firm. Explain the procedure for allotment of IEC number. (steps- 6 marks, procedure for IEC- 4 marks) Q2. Export documentation is very important aspect of export activity both for flow of goods and payment. List the principal and auxiliary export documents. Explain any one document from these in detail. (Listing- 7 marks, explanation- 3 marks) Q3. The export goods have to travel a long distance before they reach importer. What are the various kinds of cargo risks during transit of goods and how it can be covered? (cargo risks- 4 marks, covering of risks- 6 marks) Q4. List the functions and explain the various risks covered under Export Credit Guarantee Corporation. (functions- 4 marks, risks- 6 marks) Q5. The goods must be cleared by Customs authority of the country for export and import. Explain the meaning of shipping bill. What are the steps involved in custom clearance of shipment of goods by sea. (meaning-3 marks, steps- 7 marks) Q6. What do you mean by pre-shipment finance? Enumerate the RBI guidelines regarding pre-shipment finance. (meaning - 3 marks, RBI guidelines- 7 marks)

SEM 4 BANKING SUMMER 2013MF0017/MA0041 Merchant Banking and Financial ServicesQ1. Explain the functions of merchant banking and functions of financial intermediaries. (Functions of merchant banking 8marks; Functions of financial intermediaries 2marks) 10 marksQ2. What do you understand by book building and Green shoe option? Explain the book building guidelines. (Explanation on book building 2marks ; Explanation on book building 3 marks; Book building guidelines 5 marks) 10 marksQ3. Explain the roles and responsibilities of custodian services. Write down the code of conduct prescribed by SEBI. (Roles and responsibilities of custodians 5 marks; Code of conduct by SEBI 5 marks) 10 marksQ4. Explain the leases in the financial statements in case of lessees and lessors. (Explanation on leases in financial statements of lessees 5 marks; Explanation on leases in financial statements of lessors 5 marks) 10 marksQ5. Give the meaning and characteristics of Hire Purchase finance. Differentiate between Hire Purchase Vs. Installment and Hire Purchase Vs. Leasing. (Meaning and characteristics 5marks; Differences between Hire purchase and Installment 2 marks; Differences between Hire purchase and Leasing.) 10 marksQ6. Explain the money market products. (Call/notice money 2 marks; Treasury Bills 2 marks; Commercial Bills 2 marks; Money market mutual funds 2marks; Commercial paper 2 marks)

MA0042 Treasury ManagementQ1.Consider yourself as a chief financial officer, describe the treasury functions that you handle and discuss how you will formulate the treasury policy. (explanation of treasury functions-5 marks; explanation of treasury policy-5 marks) 10 marksQ2. The NCDEX trading system provides a fully automated screen based trading for futures commodities on basis of nationwide online monitoring and surveillance mechanism. Discuss explain the concept of commodity market, role of regulator and players. (concept of commodity market - 3 marks; role of regulator - 3 marks; players - 4 marks) 10 marksQ3. Consider yourself as a CEO of an automobile company in India, Which tool will you adopt to minimise risk occurring in the production process. (explanation of risk management - 3 marks, explanation of process of risk management - 4 marks; explain tools used to minimise risks - 3 marks) 10 marksQ4. Suppose you are the CEO of MS Bank Corporation. Your bank is facing interest rate risk, which has affected its operation significantly. Discuss the factors that influence the level of market interest rate. (explanation of interest rate risk - 4 marks; explanation of various types of products/ credit facilities offered - 6 marks) 10 marksQ5. The treasury maintains the bank funds, it automatically surrounds liquidity and interest rate risks. Discuss the relationship between treasury and ALM (explain treasury-3 marks; explain ALM-3 marks; explain the relationship between treasury and ALM 4marks) 10 marksQ6. ALM deals with strategic balance sheet management, which involves various risks, caused due to the changes in exchange rates and the position of liquidity, interest rates in the organisation. Discuss how the ALM contributes to the risks in balance sheet management. (explanation of ALM- 3 marks; explanation how the ALM contributes to the risks in balance sheet management-7marks) 10 Marks

MA0043 Corporate BankingQ1. Corporate Banking represents the wide range of banking and financial services provided to domestic and international operations of large local corporates and local operations of multinationals corporations. Write a detailed note on evolution of corporate banking. (introduction- 3 marks; explanation of evolution of corporate Banking -7 marks) 10 marksQ2. The supply bills are not bills of exchange and do not enjoy the status of being a negotiable instrument. What are supply bills? What is the procedure to be followed by a bank in making advances against such bills? (explanation of supply bills -4 marks; procedure-6 marks) 10 marksQ3. Assume yourself as a banker and discuss the measures to be taken by the bank to monitor working capital limits sanctioned? (explanation of working capital-4 marks; measures to be taken by the bank to monitor working capital limits sanctioned -6 marks) 10 marksQ4. As a trader in order to be competitive and successful, how can you address some risks that are peculiar to foreign trade like commercial risks and political risks? ( introduction of ECGC- 3 marks; explanation of ECGC- 7 marks) 10 marksQ5. The arrangement in which short term domestic receivables on sale of goods or services are sold to an agency (known as the factor) is called Factoring. Write a detailed note on factoring and its benefits. (explain the Factoring- 6marks +benefits of Factoring 4 marks) 10 marksQ6. What role does RBI play in ensuring that the guidelines are adhered to by banks as per RBI Act 1934 and Banking Regulation Act 1949? (explanation of role of RBI -RBI Act 1934 -5 marks and Banking Regulation Act 1949 - 5 marks) 10 marks

MA0044 Institutional BankingQ1. Development Banks or Development Financial Institutions (DFIs) in India were established mainly to provide long term capital for industry and trade. Write a detailed note on the origin of DFIs and the various facilities offered by them. ( explanation of the origin of DFIs -5 marks+ Listing the facilities offered by FDI-5 marks) 10 marksQ2. In India, the concept of Micro Finance was launched in the year 1992. Discuss the products and services offered by MFIs in India. ( explanation of MFI- 3 marks; explanation of products and services offered by MFIs in India -7marks) 10 marksQ3. Discuss the role of NABARD in rural housing development. (introduction of NABARD-3 marks; explanation of role of NABARD-7marks) 10 marksQ4. Discuss the various activities carried out by commercial banks these days that are common to clients of both commercial banks and development banks. (Commercial banks- 2 marks; development banks-2 marks; explanation of activities that are performed by both commercial and development banks-6marks) 10 marksQ5 What are the various products and services offered by the Derivatives section of a bank treasury? (Derivatives meaning- 2marks; explain the products and services offered by the Derivatives section of a bank treasury 8marks) 10 marksQ6. FIU-IND was set up by the Government of India on 18th November 2004 as the central national agency responsible for receiving, processing, analysing and disseminating information relating to suspect financial transactions. Discuss the role of FIU-IND? (FIU-IND origin- 2marks; explanation of role of FIU-IND -8 marks) 10 marks

SEM 4 ENTREPRENEURSHIP(ED) SUMMER 2013ED0006 Finance for EntrepreneursQ1. What do you understand by entrepreneurial finance? Explain the role of external investors in a firm. (Meaning of entrepreneurial finance 2 marks; explanation on the role of external investors in a firm 8 marks) 10 marksQ2. Elaborate the steps under pro forma analysis. Discuss the financial projections through pro forma. (Steps under pro forma analysis 5 marks ; Financial projections through pro forma 5 marks) 10 marksQ3. Give the meaning of present values and future cash flows with an example. Explain some of the relevant cash flows. (Meaning of present values and future cash flows 2 marks ; Examples for present values and future cash flows 2 marks ; Explanation of some of the relevant cash flows 6 marks) 10 marksQ4. Write advantages and disadvantages of structuring a deal. (Advantages of structuring a deal 5 marks ; Disadvantages of structuring a deal 5 marks) 10 marksQ5. Differentiate between the business angel and venture capital firms. Explain the fund raising stages and venture capital cycle. (Differences between business angel and venture capital firms 5 marks; Explanation of fund raising stages 3 marks ; Explanation on venture capital cycle 2 marks) 10 marksQ6. Write short notes on: Debenture and bonds (5 marks) Commercial Papers (5 marks)

ED0007 Basics of Family businessQ1. What do you mean by family business? Explain the family business life cycle. (meaning of family business 2, meaning of family business life cycle 2, explanation of family business life cycle 6) 10 marksQ2. Describe the types of business policies. (concept of family business policy 2, listing the types 2, explanation of types 6) 10 marksQ3. List and explain the various family business models. (listing the various family business models 2, explanation of these models 8) 10 marksQ4. Explain the need and importance of financial management for a family business. (explanation of need - 5, Importance - 5) 10 marksQ5. What are the family related issues and business related issues with regard to problems in family business? (listing the issues 2, explanation 8) 10 marksQ6. Explain the meaning and advantages of family business valuation. (Meaning 5, Advantages of family business valuation 5)

ED0008: Managing Family businessQ1. What are the advantages of retailing? Write a brief note on retailing in India. (meaning of retailing 2, explanation of advantages 3, note on retailing in India 5) 10 marksQ2. Define franchising. What are the advantages and challenges of franchising? (meaning of franchising 2, advantages 4, challenges 4) 10 marksQ3. Describe the nature and advantages of financial services. (meaning 1, nature of financial services 5, advantages - 4) 10 marksQ4. What are the challenges faced by Indian food processing industry? (meaning of food processing 1, challenges faced 9) 10 marksQ5. Explain the nature of real estate sector. What are the main classification of real estate sector? Who are the major players in real estate sector? (explanation of nature of real estate sector 3, classification 3, players in real estate sector 4) 10 marksQ6. Explain how education sector is classified. What are the challenges in education sector?(mentioning the classification 1, explanation of classifications 5, challenges in education sector 4) 10 Marks

ED0009 Entrepreneurial case studiesQ1. Explain the visionary leadership of Birla group. What are the learnings from Birla Group? (explanation of visionary leadership of Birla group 5, learnings from the group 5) 10 marksQ2. Write short notes on the strategies used by Godrej group. (listing the strategies used by Godrej group 3, explanation of the strategies- 7) 10 marksQ3. Write a brief note on Corporate social responsibility (CSR) activities by Tata Group? What are the learnings from Tata group? (explanation on CSR activities 5, learnings from Tata group 5) 10 marksQ4. Describe the vision, beliefs and values of Future group. Explain the key success factors of Future group. (state the vision 2, explanation on beliefs of the Future group 2, values 2, key success factors 4) 10 marksQ5. Write a brief note on history of TVS Group. What are the key success factors of TVS group? (history of TVS group 5, explanation of key success factors 5) 10 marksQ6. Explain the values and philosophy of JK Group. Describe about their contribution towards society and environment. (explanation of values and philosophy of J K Group 4, Social responsibility of J.K.Group 6) 10 Marks

SEM 4 FINANCE SUMMER 2013MF0015/MBF 404/ IB0010 International Financial ManagementQ1. Globalization is a process of international integration that arises due to increasing human connectivity as well as the interchange of products, ideas and other aspects of culture. Give brief introduction of globalization and identify its advantages and disadvantages. (Introduction of globalization 2marks; Advantages of globalization 4marks; Disadvantages of globalization 4marks) 10 marksQ2. Foreign exchange markets, where money in one currency is exchanged for another. Write the history of foreign exchange. Explain the fixed and floating rates and the advantages and disadvantages of fixed rates system. (History of foreign exchange 5marks; Explanation on fixed and floating rates 2marks ; Advantages and disadvantages of fixed rates system 3marks) 10 marksQ3. Swap is an agreement between two or more parties to exchange sets of cash flows over a period in future. What do you understand by swap? Explain its features, kinds of swap and various types of interest rates swap. (Meaning of swap 2 marks; Features of swap 3marks; Kinds of swap 2marks; Various types of interest rate swap 3marks) 10 marksQ4. International credit markets are the forum where companies and governments can obtain credit. Bring out your understanding on international credit markets and explain the two very important aspects of international credit market. Refer and give one example. (Introduction of international credit market 2marks; Explanation of syndicated loans with example 4marks; Explanation of External Commercial Borrowings (ECB)4marks) 10 marksQ5. Cost of capital is the minimum rate of return required by a firm on its investment in order to provide the rate of return by its suppliers of capital. 10 marks Describe the cost of capital across countries. (Introduction and explanation of effect of country difference in the cost of debt 4marks; Explanation on country differences in cost of equity 2marks; Explanation on examining debt and equity cost together 2marks; Explanation on estimating the cost of capital 2marks)Q6. Explain the principles of taxation and double taxation. Give some important points on tax havens and its types. (Explanation on principles of taxation 4marks; Explanation on double taxation 2marks; Explanation on tax havens and its types 4marks) 10 Marks

MF 0016 Treasury ManagementQ1. Consider yourself as a chief financial officer, describe the treasury functions that you handle and discuss how you will formulate the treasury policy. ( explanation of treasury functions-5 marks; explanation of treasury policy-5 marks) 10 marksQ2. The NCDEX trading system provides a fully automated screen based trading for futures commodities on basis of nationwide online monitoring and surveillance mechanism. Discuss explain the concept of commodity market, role of regulator and players. (concept of commodity market - 3 marks; role of regulator - 3 marks; players - 4 marks) 10 marksQ3. Consider yourself as a CEO of an automobile company in India, Which tool will you adopt to minimise risk occurring in the production process. (explanation of risk management - 3 marks, explanation of process of risk management - 4 marks; explain tools used to minimise risks - 3 marks) 10 marksQ4. Suppose you are the CEO of MS Bank Corporation. Your bank is facing interest rate risk, which has affected its operation significantly. Discuss the factors that influence the level of market interest rate. (explanation of interest rate risk - 4 marks; explanation of various types of products/ credit facilities offered - 6 marks) 10 marksQ5. The treasury maintains the bank funds, it automatically surrounds liquidity and interest rate risks. Discuss the relationship between treasury and ALM (explain treasury-3 marks; explain ALM-3 marks; explain the relationship between treasury and ALM 4marks) 10 marksQ6. ALM deals with strategic balance sheet management, which involves various risks, caused due to the changes in exchange rates and the position of liquidity, interest rates in the organisation. Discuss how the ALM contributes to the risks in balance sheet management. (explanation of ALM- 3 marks; explanation how the ALM contributes to the risks in balance sheet management-7marks) 10 Marks

MF0017/MA0041 Merchant Banking and Financial ServicesQ1. Explain the functions of merchant banking and functions of financial intermediaries. (Functions of merchant banking 8marks; Functions of financial intermediaries 2marks) 10 marksQ2. What do you understand by book building and Green shoe option? Explain the book building guidelines. (Explanation on book building 2marks ; Explanation on book building 3 marks; Book building guidelines 5 marks) 10 marksQ3. Explain the roles and responsibilities of custodian services. Write down the code of conduct prescribed by SEBI. (Roles and responsibilities of custodians 5 marks; Code of conduct by SEBI 5 marks) 10 marksQ4. Explain the leases in the financial statements in case of lessees and lessors. (Explanation on leases in financial statements of lessees 5 marks; Explanation on leases in financial statements of lessors 5 marks) 10 marksQ5. Give the meaning and characteristics of Hire Purchase finance. Differentiate between Hire Purchase Vs. Installment and Hire Purchase Vs. Leasing. (Meaning and characteristics 5marks; Differences between Hire purchase and Installment 2 marks; Differences between Hire purchase and Leasing.) 10 marksQ6. Explain the money market products. (Call/notice money 2 marks; Treasury Bills 2 marks; Commercial Bills 2 marks; Money market mutual funds 2marks; Commercial paper 2 marks)10 Marks

MF0018 Insurance and Risk ManagementQ1. Explain the Risk Management Process. (Explanation of six risk management process 10 marks) 10 marksQ2. Write about IRDA. Explain the functions and powers of IRDA. (Introduction of IRDA 2marks ; Explanation on the functions and powers of IRDA 8 marks) 10 marksQ3. Write down about the objectives, purpose, functions and advantages of life insurance. (Explanation of objectives of life insurance 2marks ; Explanation of purpose of life insurance 3 marks ; Explanation of advantages of life insurance 2marks ; Explanation of functions of life insurance 3marks) 10 marksQ4. Explain the product development process, classification of new products, stages in new product development, pricing strategy for new products. (Explanation of product development process 2 marks ; Explanation of classification of new products 2 marks ; Explanation of stages in new product development 3 marks ; Explanation on pricing strategy for new products 3 marks) 10 marksQ5. Marketing of insurance products is an important tool in the insurance business. The marketing of insurance is possible in both the life insurance and the non-life insurance departments. Explain the tools that help in advertising the companys insurance policies. Write down the issues in insurance marketing. (Explanation of the tools in advertising the companys insurance policies 3 marks ; Explanation of issues in insurance marketing 7 marks) 10 marksQ6. Reinsurance is a kind of insurance. It is an important operation of insurance. Give an overview of reinsurance and explain the reasons for reinsurance. (Overview of reinsurance 5 marks ; Explanation of reasons for reinsurance 5 marks) 10 Marks

SEM 4 HCS SUMMER 2013MH0056 Public Relations & Marketing for Healthcare OrganizationsQ1. Describe the steps involved in healthcare marketing process. 10 marks (Steps-2 marks, Explanation-8 marks)Q2. What is marketing mix? Explain the four Ps of the marketing mix. 10 marks (Definition-2 marks, Explanation -8 marks)Q3. Discuss Porters five forces a