Survey Reliance Trends, Ranchi

This survey is done as a part of a training project for Reliance Trends, situated at JD High Street, Main Road, Ranchi, to know the level of Customer Satisfaction for the store. Please fill the questionnaire completely. Information provided by you will be used for purpose of project completion only.

Name: ____________________ R One Card No.

Phone No. _________________

1= highly dissatisfactory, 2= dissatisfactory, 3=neutral, 4=satisfactory, 5= highly satisfactory---------------------------------------------------------------------------------------------------------------------------

[1] (a) Do you shop regularly at Reliance Trends, JD High Street, Ranchi?

YES NO

(b) How often?

Monthly

Quarterly

Seasonally/ during offrers

[2] What is your expenditure on shopping at Reliance Trends?

Up to

1000

1001-2000 2001-3000 3001-4000 4001 and

Above

[3] (a) Are you satisfied with the brands offered by reliance trends under different

departments and categories?

YES NO

(b) Rate the following departments on your level of satisfaction for the brands/ products

being offered: (1=highly dissatisfied…. 5=highly satisfied)

Rating

Dept.

/Category

1 2 3 4 5

Men’s Wear

Women’s Wear

Survey Reliance Trends, Ranchi

Kid’s Wear

[4] (a) Are you satisfied with the prices for different brands offered at reliance trends,

Ranchi?

YES NO

(b) Based on prices, select the most favourable brand under each department which you

would like to buy.

(Please select only the most favourable for each type of pricing)

MEN’S

Value Pricing Performax Team SpiritDNMX SinNetplay NetworkCrimsoune Club Gravity

Premium Pricing Performax DNMXKiller Live-inMoustache Flying MachineSin John PlayersPeter England PurezaOxemberg London BridgeCrimsoune Club Jockey

WOMEN’S

Value Pricing Go Colours Mix ‘N’ Match

Siyahi DNMX

Team Spirit Fig

Rio Fusion

Mother Earth

Premium Pricing Fashion Tadka Avaasa

Rangriti Kraus Jeans

1090F Crimsoune Club

Recap Jeans Jealous 21

Mother Earth Hushh

Jockey

KID’S

Value Pricing DNMX Rio GirlFRENDZ Team Spirit

Premium Pricing DNMX DropFRENDZ 612 League

Survey Reliance Trends, Ranchi

Apple Eye Gini & JonyUnited Colors of Benetton

[5] What is the most important problem that you face in reference to the brands/ products

offered at the store? (select any one of the following)

A Unavailability of different sizes

B Unavailability of colour options

C Limited brands/ products being offered

D Brands/ products are highly priced for their value

[6] (a) Are you satisfied with the discounts and offers that come up at the store?

YES NO

(b) According to you, which is the best source of information about these discounts and

offers?

Tele Calls E-mails Messages Store Visit

[7] How would you rate the customer handling and the behaviour of the floor staff at the

store on a five-point rating scale?

1 2 3 4 5

[8] (a) Are you satisfied with the services of Customer Service Desk?

YES NO

(b) Rate the following services on the basis of your level of satisfaction:

SERVICES 1 2 3 4 5Billing Exchange Tailoring Other Services (Lost & Found, customer handling, information, etc.)

[9] Rate the following for your perception of the store and its offerings:

Survey Reliance Trends, Ranchi

Offerings: 1 2 3 4 5Product QualityPricing StrategyDiscounts and OffersAdvertising and InformationAmbienceStore Location

[10] What would be your overall rating for Reliance Trends, JD High Street, Ranchi, on

your level of satisfaction and the services offered.

Highly Dissatisfied

Dissatisfied Neutral Satisfied Highly Satisfied

[11] Any suggestions: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

-----------------------------------------------------------------------------------------------------------Thank you for giving your valuable time to us.

Survey Reliance Trends, Ranchi

HAVE A NICE DAY-----------------------------------------------------------------------------------------------------------