questionmark conference 2017 santa fe · 2017. 3. 16. · copyright © 1995-2017 questionmark...
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Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Certifying Services-Oriented Associates
Mike Kuret
Business Analyst
PetSmart, Inc.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Pet Industry Statistics
Slide 2
$62 billion2016 household
pet spending
65%of U.S. households
have pets
equating to
79.7 millionhomes
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Who We Are
Slide 3
RETAIL STORESOFFICES DISTRIBUTION CENTERS
Approximately in annual sales!$7.4 billion
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Retail Locations
Slide 4
1500+Stores in North America
(including Alaska, Hawaii, Canada, and Puerto Rico.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Our Differentiations
Slide 5
ASSORTMENT AND VALUE
Over
11,000in-store products,
many are exclusive or proprietary
PASSIONATE ASSOCIATES
You can count on
53,000associates to be
passionate about our brand
PET SERVICES
Over
$800 millionin annual Services
sales
OMNI AND DIGITAL MEDIA
More than
$80 millionin annual sales on
PetSmart.com
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Services
Slide 6
GROOMINGPET TRAINING PETSHOTELDOGGIE DAY CAMP BANFIELD
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Pet Training
Slide 7
PET TRAINING
Helps pet parents establish good and desired behaviors within their dogs through positive reinforcement.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Doggie Day Camp
Slide 8
Supervised play with other dogs.
DOGGIE DAY CAMP
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
PetsHotel
Slide 9
Daycare or overnight boarding for cats and dogs.
PETSHOTEL
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Banfield Pet Hospital
Slide 10
Preventative pet healthcare, surgical, dental, and emergency care.
BANFIELD
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Grooming
Slide 11
Bath and haircut packages for cats and dogs.
GROOMING
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
We love pets and we believe pets make us better people. PetSmart will be the trusted partner to pet parents and their
pets in every moment of their lives.
Our Vision
Slide 12
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Training Grooming Associates
Slide 13
Internally-trained bathers and stylists.
On-staff veterinarian oversight.
Annual re-certification.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Training Grooming Associates Using QuestionmarkA Two-Part Approach
Slide 14
1. 2.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Q u e s t i o n m a r k C o n f e r e n c e 2 0 1 7 S a n t a F e
Q&A
Slide 15