8/8/2019 Question Paper Bank for Quality Management

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Question Paper Bank- TQM

1. What are the benefits of TQM? Mention atleast 5. ( Ans: pg 4,5 )

2. Explain Jurons Quality Trilogy ( Ans: pg 46)

3. What are the principles of TQM. Comment ( Ans: 8,9,10)

4. Dr Deming proposed the Famous 14 Points for organizations aiming to be quality-

focussed. Comment on any 5 of them ( Ans: See attached doc )5. Briefly describe the 7 QC tools and its benefits ( Ans: Pg 58,59 )

6. What are the typical Waste/non-value add activities that Kaizen addresses ( Ans: See

attached doc)

7. What are the main obstacles in implementing TQM ( Ans pg 261.7)

8. What are the areas of focus( process categories ) pertaining to the Malcolm Baldridge

National Quality Award model? (Ans: Pg 11)

9. What are the elements of TQM strategy? ( Ans: Pg 17 )

10. What are the benefits of a strong 5S implementation program ( Ans: Pg 51 )

11. What is Kaizen? What are its primary principles and elements?( Ans: Pg 48 )

12. Define JIT and its implementation process ( Ans: Pg 93 )

13. Service industries have special requirements that the manufacturing system bias TQcannot fulfill. Mention any 4 important requirements and dimensions of service

quality( Ans Pg 110)

14. ISO9001 QMS prescribes eight Quality Management Principles as a guide for forming

and managing the system. Briefly describe 5 of them. ( Ans: Pg124 )

15. Briefly describe the intent of the Quality Policy in an organization implementing

ISO9001.( Ans: Pg 128 )

16. What is the role of the Management Representative in an organization implementing

ISO9001? ( Ans: Pg 128)

17. What aspects are covered in ISO9001 standard clause 6- Resource Management. Briefly

explain ( Ans: Pg 129 )

18. What is the purpose of carrying out an Internal Quality audit in an organization? What

are the rules for choosing an Internal Quality auditor ( Ans: Pg130, 135)

19. What are the purposes of implementing a good Documentation and Record system in the

context of ISO9001? What are the various levels( Levels1-4 ) in classifying a

Documentation system( Ans: Pg 131 )

20. What areas are in the scope of a Management Review? ( See notes )

21. What is the basis for setting Quality objectives? ( see notes )

22. Differentiate between corrective action and preventive action ( see notes )

23. Briefly explain what is a Pareto diagram, and its uses and benefits ( Ans: Pg 65 )

24. What are the benefits of using Cause-effect diagram? Draw a typical Cause-effect

diagram and label them appropriately)( Ans Pg 66, fig 3.9)25. Calculate mean and standard deviation for the following data.:

8,4,7,8,9,10,2,8,7

Ans: ( look for working and arriving at answer : 7 and standard deviation of 2.5 )

26. What are the benefits of SPC and what causes do they address? ( Pg 72 )

27. Differentiate between run charts and control charts. What are the limitations of run

charts ( Ans: pg62,68 )

28. Briefly state what six sigma is? Contrast a 3-sigma process with a 6-sigma

process.( Ans : pg 85 )29. What are the typical phases in six sigma deployment( Ans: Pg 85 )

30. What are the four categories for classifying Cost of Poor Quality( Ans Pg 90 )

31. Briefly explain FMEA, and draw a typical table used as a FMEA format( See notes, and

Pg 39 )