quản lý bán vé ga hà nội trực tuyến

Qun l d n cng ngh thng tinGV: Thc Bnh Cng

D nXY DNG WEBSITE BN V TU TRC TUYN CHO GA H NI

Nhm 11: m Th Thu Hin Kiu Th Hnh Lm Th Oanh Nguyn Th Li Nguyn Th HngLp: AAB7152014.3

H Ni 3-2015Phn 1:Tng quan v d n1. Hon cnh ra iVit Nam l mt trong nhng nc c s ngi dn di chuyn bng tu ha ln nht trn th gii. Vi cuc sng ngy cng bn rn khch hng i tu cng c nhu cu mua v nhanh nht, thun tin nht v an ton nht.Nhm p ng nhu cu th yu ca khch hng Tng cng ty ng st Vit Nam quyt nh thnh lp d n Xy dng website bn v tu trc tuyn ti ga H Ni.Vi d n ny, gi y khch hng khng cn lo cnh xp hng di mua v tn nhiu thi gian hay nn c v nh trc kia na.

D n

Xy dng website bn v tu trc tuyn cho ga H Ni

2. Cc tin

y l d n xy dng website bn v tu trc tuyn u tin ti ga H Ni. V vy cn phi tham kho mt s tin c trc:

V nghip v: Da trn quy trnh, lut l bn v tu trc tip ti ga H Ni c t trc n nay. Cng nh da trn cch thc kim sot iu phi hot ng bn v tu ca cc nc trn th gii. V cng ngh: Tham kho mt s website bn v tu trc tuyn c trong v ngoi nc.

3. Mc ch ca d n

Xy dng website bn v tu trc tuyn cho ga H Ni cung cp cho khch hng y thng tin v lch trnh ca cc chuyn tu. Gip khch hng nhanh chng c c thng tin v ng k mua v.ng thi m bo vic qun l thng tin v xc nhn vic ng k mua v ca khch hng t pha ngi qun l.

4. Mc tiu ca d n

D n c giao cho sinh vin nm th 3, b mn qun l d n cng ngh thng tin thc hin, to iu kin cho sinh vin tip cn v thc hin mt d n thc t.Cc mc tiu ca d n l: Xy dng mt website hon thin, v c th a vo s dng ti ga H Ni. m bo tnh nghip v, ph hp vi cc nguyn tc vn hnh ca cc quy trnh nghip v. Trang web gm 1 trang ch v 5 trang con . T ng ha vic x l hng ngy n mc cao nht, gim thiu thao tc th cng. H thng trang web c s gip ti ch, thng bo li kp thi, phn vng li. C kh nng bo mt cao, m bo ton vn thng tin qua cc hot ng vo/ ra ti mi thi im, mi ngi s dng. Kh nng cp nht, xa, thm mi thng tin d dng. Vic mua bn v qua mng ng vi php lut Vit Nam.

Phn 2:Cng b d n

1. Quyt nh khi ng d n

Quyt nh khi ng d n c ban gim c d n ban hnh, l vn bn php l nh du thi im bt u hot ng ca d n. Cc hot ng ca d n ch tin hnh sau khi c quyt nh ny.VIN I HC M H NIKhoa Cng ngh thng tin

B mn Qun l d n cng ngh thng tin

QUYT NH KHI NG D N PHN MM(S 01 Ngy 01/12/2015)

Tn d n:Xy dng Website bn v tu trc tuyn cho ga H Ni

M s TH2015

Cc thng tin chnhCh u tB mn qun l d n CNTT Khoa Cng ngh thng tin- Vin i hc M H Ni

Thi gian01/12/2014 21/04/2015

Gim c d nThs Thc Bnh Cng

Qun tr vinm Th Thu Hin Trng nhm

Quy m d n 5 ngi 15 tun

Mc tiu, phm vi v cc yu cu Trang Web cung cp thng tin cc chuyn tu v bn v tu cho mi cng dn trn lnh th Vit Nam khi c nhu cu. Qun l v bo mt thng tin ng k ca khch hng. Cp nht thng tin lin tc, iu chnh kp thi trn website Thng k, bo co Sao lu

Ngy 01/12/2014

Gim c

Thc Bnh Cng

2. M t d n

Bng 1 Thng tin chung v d nKhch hngTng cng ty ng st Vit Nam chi nhnh ga H Ni

a im khch hng120, L Dun, Phng Vn Miu, Qun ng a, H Ni

n v thc hinNhm 11 lp AAB7152014.3

Tn d n Xy dng website bn v tu trc tuyn cho ga H Ni

Cp d n Trng Khoa B mn

Ngy bt u d n01/12/2014Ngy d kin kt thc21/04/2015

Mc tiu d nXy dng sn phm hon thin, s dng c

Phm vi d n- Cung cp thng tin v bn v tu cho khch hngQun l v bo mt thng tin ng k ca khch hng.- Cp nht thng tin lin tc, iu chnh kp thi trn website- Thng k, bo co- Sao lu

Thi gian d kin15 tun

S ngi tham gia5

S cng400

Kinh ph d kin 1 triu USD

Ghi ch: Mt thng cng c tnh bng 24 ngy cng. Mt ngy cng c tnh bng 8 gi lm vic.

3. Sn phm cn bn giaoBng 2: Cc sn phm cn bn giao cho khch hngSTTSn phmNgy bn giaoNi bn giao

1Ti liu c t yu cu ngi s dng20/04/2015B mn qun l d n

2Ti liu phn tch v thit k20/04/2015

3Ti liu hng dn s dng20/04/2015

4Trang web hon thin20/04/2015

Phn 3:T chc d n

1. C cu t chc

1.1. S t chc trong phm vi d n nh hnh sau:

Cc nhm thc hin d n........Thnh vinThnh vinNhm trngBan h tr iu hnh d nKhch hngQun l d nGim c d n (ng thi l ngi ti tr d n)

Hnh 1: S t chc d n1.2. Vai tr trch nhim ca tng b phn trong d n: Gim c d n ( ng thi l nh ti tr d n): L ngi ch ca d n v c ton quyn i vi d n. Cp tin cho d n hot ng, ph duyt d n, quyt nh cho d n i tip hay cho cht gia chng. B nhim ngi qun l d n. Thit lp cc mc tiu nghip v ca d n v m bo rng nhng mc tiu ny c p ng. K cc hp ng php l khi c yu cu. Xt duyt v gii quyt cc yu cu v quyt nh, thay i hoc cp thm tin pht sinh. Hp tc, trao i v tm hiu nhng yu cu ca khch hng. C quyn v mi thay i v pht biu cng vic. K xc nhn nghim thi nhng sn phm ch cht nht. K xc nhn kt thc d n.

Qun l d n C trch nhim iu hnh hot ng ca d n nhm t c cc mc tiu t ra theo thi hn xc nh trong k hoch. Bo co hin trng cho ngi ti tr d n v nhng n v lin quan. Xc lp v t chc i hnh thc hin d n. Qun l v kim sot mi s thay i ca d n.

Khch hng: Trch nhim ca khch hng l a ra nhng yu cu r rng cho bn thc hin d n. Xt duyt v ng gp kin khi nghim thu sn phm

Ban h tr iu hnh d n H tr hng dn v cc vn c lin quan ti qun l ri ro. H tr thc hin d n v trang thit b, ti liu, t vn nghip v

Cc nhm thc hin d n: Mi nhm thc hin mt nhim v ring bit trong d n(nh thit k, lp trnh, kim th) c cu mi nhm gm: Nhm trng: l ngi nhn ch th t qun l d n, trc tip tham gia vo cng vic hng ngy, giao vic cho cc thnh vin ca nhm kim tra tnh hnh thc hin v bo co vi qun tr. Thnh vin: thnh vin ca cc nhm lm vic di s ch o trc tip ca cc nhm trng, thc hin cc nhim v c giao v bo co kt qu cho cc nhm trng.Ghi ch: Do s lng thnh vin t nn trong khi thc hin d n mt thnh vin c th than gia nhiu v tr khc nhau ( V d: qun tr vin c th lm trng nhm hoc thnh vin ca mt nhm thc hin). Vic phn cc nhm thc hin d n l theo chc nng va cng vic ch khng da trn cc thnh vin. V vy mt thnh vin c th tham gia hai nhm khc nhau thc hin cc nhim v khc nhau ca d n.

2. T chc hot ng d n

Hot ng ca d n theo c ch phn cp: Gim c d n: ra cc ch th chung( khi ng d n, hon d n) cho qun l d n v cng nhn cc bo co t ngi qun l d n. Ngi qun l d n cn np cc bo co v tnh trng d n ti cc thi im xc nh cho gim c d n. Qun l d n: tin hnh mi hot ng iu hng hot ng ca d n. Thnh lp cc nhm thc hin d n, ch nh cc nhm trng. Ngi qun l d n iu khin cc hot ng ca d n thng qua cc nhm trng. Cc cuc hp gia qun l d n v cc nhm trng c din ra vo thi im xc nh(nh kt thc mt giai on d n) thng qua cc bo co v ra quyt nh iu khin mi. Nhm trng da vo nhim v c phn cho nhm phn cng cng vic cho tng thnh vin trong nhm. Nhm trng c nhim v gim st va n c cc thnh vin trong nhm. Cc cuc hp ni b nhm do nhm trng quyt nh.

Phn 4:Lp k hoch d n

1. Xc nh m hnh pht trin website lp k hoch d n, trc ht ta phi xc nh c m hnh v cc cng vic trong d n.

1.1. M hnh tng quan xy dng mt Website ng tin cy , p ng ng yu cu ca khch hng. Ta s dng m hnh xon c pht trin d n xy dng website.

Hnh 2: pht trin website theo m hnh xon cMi chu trnh xon c trong m hnh trn u qua cc pha sau:

Hnh 3: cc pha ca mt chu trnh xon c

Cc c im cn ch trong m hnh: Kt qu pha trc l u vo cho pha sau. Mi pha u c c ch kim tra, m bo khng gy li cho pha sau.

1.2. Xc nh cc cng vic ca d n

T m hnh pht trin trn, ta xc nh c cc cng vic cn lm ca d n theo mt trnh t nht nh ca cc giai on sau:TTCng vicGhi ch

1Lp k hoch khi ng d nGiai on 1

2Kho st v tng hp kt qu

3Phn tch yu cu ngi s dng. Xc nh cng ngh v gii php

4Thit k

5Lp trnh

6Th kim tra v iu chnh

7o to khch hng

8Trin khai th nghim, trin khai vn hnh

9ng gi, lm ti liu

10Nghim thu v bn giao h thng cho khch hng

H tr khch hng khai thc, s dngGiai on 2Cha thc hin

Nng cp

Bo tr

11Tng kt d n

Chi tit trnh t k hoch c xc lp khi ln k hoch d n. Cc giai on c th k tip nhau trng ln nhau mt phn theo thi gian.1.3. S trnh t cc cng vicTrin khaing gi, lm ti liuTng ktNghim thu,bn giaoLp k hochKho st yu cuPhn tch yu cu NSDThit kLp trnhKim th, hiu chnhQuyt nh khi ng dno to khch hngQun l thc hin d n

1.4. Trnh t lm ti liuTng ng vi tin trnh cng vic trn, ta c s lm ti liu nh sau:

2. T chc nhn s

2.1. Danh sch thnh vin tham gia d n

TTTn Chc vChc v trong d nEmail

Qun l

1Thc Bnh CngGio vinGim [email protected]

2m Th Thu HinSinh vinQun [email protected]

Nhm thc hin d n

1m Th Thu HinSinh [email protected]

2Lm Th OanhSinh [email protected]

3Kiu Th HnhSinh [email protected]

4Nguyn Th LiSinh [email protected]

5Nguyn Th HngSinh [email protected]

B phn h tr

1Thc Bnh CngGio vinH tr nghip [email protected]

i din khch hng

1Thc Bnh CngGio [email protected]

2.2. H s cc thnh vin tham gia d nH s chi tit ca tng thnh vin tham gia d n c th xem phn Ph lc. Ta c bng tm tt cc thng tin c nhn nh sau:Bng 3: K nng v kinh nghim cc thnh vin tham gia d nTTTn Kinh nghim tng ng (nm)K nngGhi ch

1m Th Thu HinThit k: 1Lp trnh : 2Qun tr : 3C, C++, VB, VC, Access, ASP.NET, SQL Server

2Lm Th OanhThit k : 1Lp trnh: 2Th k: 2C, C++, VB, VC, Access, ASP.NET, SQL Server, HTML

3Kiu Th HnhThit k: 3Lp trnh: 1C, C++, VB, VC, Access, ASP.NET, SQL Server , HTML, PhotoShop

4Nguyn Th HngThit k: 2Lp trnh : 3C, C++, VB, VC, Access, ASP.NET, SQL Server

5Nguyn Th LiThit k: 2Lp trnh: 2C, C++, VB, VC, Access, ASP.NET, SQL Server

2.3. Phn chia cc nhm thc hin d nDa trn cc cng vic lit k, thnh lp cc nhm tng ng thc hin cc cng vic ca d n1.

Nhm qun l

M sQLWT

Nhim vQun l hot ng d n

Ngy bt u01/12/2014Ngy kt thc21/04/2015

Thnh vin

TTTnVai trThi gian lm vicCng ($/h)

1m Th Thu HinQun tr100%1

2 Lm Th OanhTh k100%1

2.

Nhm Phn tch

M sPT

Nhim vKho st v phn tch yu cu

Ngy bt u12/12/2014Ngy kt thc08/01/2015

Thnh vin


1m Th Thu HinTrng nhm100%1

2 Lm Th Oanh100%1

3Nguyn Th Li70%1

4Kiu Th Hnh50%1

5Nguyn Th Hng50%1

3.

Nhm Thit k

M sTK

Nhim vThit k

Ngy bt u09/01/2015Ngy kt thc06/02/2015

Thnh vin



2 Lm Th Oanh40%1

3Kiu Th Hnh100%1

4Nguyn Th Li70%1

4.

Nhm Lp trnh 1

M sLT1

Nhim vLp trnh

Ngy bt u09/02/2015Ngy kt thc12/03/2015

Thnh vin



2 Lm Th Oanh50%1

3Kiu Th Hnh70%1

4Nguyn Th Hng100%1

5Nguyn Th Li70%1

3. Xy dng cu trc cng vic (WBS)

Ta c bng phn chia cu trc cng vic nh sau

Bng 4: bng phn chia cu trc cng vicMCng vicBt uS ngyThc hinim KT

1Khi ng d nMon 01/12/2014

1GDAx

2Lp k hoch02/12/2014

8QL

2.1K hoch tng th02/12/2014

1

2.2K hoch chi tit03/12/2014

2

2.3Xem xt li 05/12/2014

2

2.4Lp bo co09/12/2014

0.5

2.5Bo co ln qun tr09/12/2014

0.5x

2.6Xc nh ri ro10/12/20142

3Xc nh yu cu12/12/204

20PT

3.1 Kho st12/12/2014

10

3.2Phn tch26/12/2014

6

3.3Kim tra li05/01/2015

2

3.4Lp bo co07/01/2015

1

3.5Bo co ln qun tr08/01/2015

1x

4Thit k09/01/2015

21TK

4.1Thit k tng th09/01/20152

4.2Thit k chc nng13/01/20157

4.3Thit k giao din22/01/20154

4.4Thit k CSDL28/01/20155

4.5Xem li thit k,sa 04/02/20152

4.4Lp bo co06/02/20150.5

4.5Bo co ln qun tr06/02/20150.5x

5Lp trnh09/02/201524LT1+LT2

5.1To CSDL09/02/20156

5.2Lp trnh17/02/201512LT1

5.4Th, hiu chnh05/03/20154

5.4Lp bo co11/03/20151

5.5Bo co ln qun tr12/03/20151x

6Kim th v hiu chnh13/03/20159KT1+KT2

6.1Kim th n v13/03/20152

6.2Kim th tch hp17/03/20152

6.3Kim th h thng19/03/20152

Kim th chp nhn23/03/2015

2

6.4Lp bo co25/03/20150.5

6.5Bo co ln qun tr25/05/20150.5X

7Trin khai26/03/201512VH

7.1Ci t, chy th26/03/20153

7.2o to khch hng31/03/20156

7.4Lp bo co08/04/20152

7.5Bo co ln qun tr10/04/20151X

8ng gi, lm ti liu13/04/20154TL

9Nghim thu, bn giao 17/04/20152QL

10Tng kt d n21/04/20151QLX

11ng d n21/04/20151GDAX

4. S tin trnh cng vicTa xy dng s tin trnh cng vic nh sau:

Hnh 6: S tng quan tin trnh cng vic

Bng phn cng cng vic cc thnh vin trong d nSTTCng vicThnh vinThi gian bt u(2014)Thi gian hon thnh(ngy)Kt qu

1Khi ng d nm Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng01/12/20141Hon thnh

2Lp k hoch tng thm Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng02/12/20141Hon thnh

3 Lp k hoch chi titm Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng03/12/2014

2Hon Thnh

4 Xem xt liLm Th Oanhm Th Thu Hin

05/12/2014

2Hon Thnh

5Lp bo coLm Th OanhNguyn Th Li09/12/2014

0.5

6Bo co ln ban qun trLm Th Oanh

09/12/2014

0.5Hon thnh

7Xc nh ri rom Th Thu Hin Nguyn Th Li10/12/20122Hon thnh

Ngy 10/12/2014

8Kho stm Th Thu Hin Lm Th OanhNguyn Th Li12/12/201410Hon thnh

9 Tng hp kho stLm Th OanhNguyn Th Li25/12/20141Hon thnh

10Phn tchm Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng26/12/2014

6Hon Thnh

11Kim tra liLm Th OanhNguyn Th Li05/01/2015

2Hon Thnh


1Hon Thnh


08/01/2015

1Hon Thnh

Ngy 08/01/2015

14Thit k tng thm Th Thu Hin Kiu Th HnhNguyn Th LiNguyn Th Hng09/01/2015

2Hon thnh

15Thit k chc nngKiu Th HnhNguyn Th LiNguyn Th Hng 13/01/20147Hon thnh

16Thit k c s d liuKiu Th HnhNguyn Th LiNguyn Th Hng22/01/20144Hon thnh

17Xem li thit km Th Thu Hin Lm Th OanhNguyn Th Li28/01/20155Hon Thnh

18Sa i thit km Th Thu Hin Kiu Th HnhNguyn Th Hng04/02/20152Hon thnh

19Lp bo coLm Th OanhNguyn Th Li06/02/20150.5Hon Thnh

20Bo co ln ban qun trLm Th Oanh06/02/20150.5Hon Thnh

Ngy 06/02/2015

21To c s d liuLm Th OanhKiu Th HnhNguyn Th Li09/02/20156Hon thnh

22Lp trnhm Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng 17/02/201512

23Hiu chnhm Th Thu Hin Kiu Th HnhNguyn Th LiNguyn Th Hng05/03/20154



12/03/20151

Ngy 12/03/2015

27Kim th n vm Th Thu Hin Nguyn Th Li13/03/20152

28Rp moduleLm Th OanhKiu Th HnhNguyn Th Hng15/03/20150.5

29Kim th tch hpm Th Thu Hin Kiu Th HnhNguyn Th Hng17/03/20152

30Kim th h thngm Th Thu Hin Kiu Th HnhNguyn Th Hng19/03/2015

2

31Kim th chp nhnLm Th OanhNguyn Th LiNguyn Th Hng23/03/20152

32Sa cha, kim th lim Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng24/03/20151

33Lp bo coLm Th OanhNguyn Th Li25/03/20150.5


25/03/20150.5

Ngy 25/03/2015

35Trin khai, nghim thu, o to khch hngm Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng26/03/20159



10/04/20151

38ng gi lm ti liuLm Th OanhNguyn Th Li13/04/20154

39Nghim thu, bn giaom Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th Hng17/04/20152

40Tng kt d nm Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng21/04/20151

41ng d nm Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng21/04/20150

Ngy 21/04/2015

5. D tnh cc khon ti chnh5.1. Tin cng cho cc thnh vinBng 5: thng tin chung v nhn lcS thnh vin tham gia d n6

Gim c :1Thc hin :5

S gi lm vic trung bnh trong ngy8 h

Nng sut ti a200 %

Tin cng ( c trong gi v ngoi gi) Gim c :3 $/h Cn li : 2 $/h

Da vo bng c phn, ta c bng thng k thi gian lm vic v tin cng cho cc thnh vin tham gia d n nh sau:STTThnh vin, Cng vicThi gian lm vic(gi)Tin cng(USD)

1Thy Thc Bnh Cng36108

Khi ng d n0

"Nghim thu, bn giao "26778

Tng kt d n1030

ng d n0

2m Th Thu Hin8701740

Lp k hoch tng th1632

Lp k hoch chi tit1632

Xem xt li816

Bo co ln ban qun tr48

Kho st64128

Xc nh ri ro816

Tng hp kho st816

Phn tch4896

Kim tra li3264

Lp bo co1632


Thit k tng th56112

Thit k c s d liu3264

Xem li thit k4080

Sa thit k4896


To c s d liu3264

Lp trnh160320

Hiu chnh56112


Rp module1632

Kim th h thng1632

Sa cha, kim th li1632


Trin khai, nghim thu, o to khch hng72144

Bo co ln ban qun tri48

ng gi lm ti liu56112

Nghim thu, bn giao1632

Tng kt d n816

ng d n44

3Lm Th Oanh476952



Lp bo co48

Tng hp kho st816

Lp bo co1632

Thit k chc nng56112

Lp bo co816

Lp trnh160320

Lp bo co816

Kim th tch hp1632

Kim th chp nhn1632

Lp bo co48


Lp bo co48



Tng kt d n816

ng d n44

4Nguyn Th Li6961392

Khi ng d n816



Kho st64128

Phn tch4896

Thit k tng th56112

Xem li thit k4080

Sa thit k4896

Lp trnh8080

Hiu chnh56112

Rp module1632

Kim th h thng1632



5Kiu Th Hnh5841168

Khi ng d n816



Thit k tng th56112

Xem li thit k4080

Sa thit k4896

Lp trnh160320

Hiu chnh56112

Kim th tch hp1632

Kim th chp nhn1632

Sa cha, kim th li1632

Trin khai, nghim thu72144



6Nguyn Th Hng5521104

Khi ng d n816



Kho st64128

Phn tch4896

Thit k chc nng56112

Lp trnh160320

Rp module1632

Kim th h thng1642




Cng chi ph32146464

6. D kin ri ro

M hiu bo himYu t mo him1Tnh hung xut hin2Kh nng xut hin3Mc nh hng4Mc quan tm5Phng n khc phcBin php phng nga

1Thiu nhn lcCc giai on ca DACaoLnCao nhtCn i v c chin lc nhn sB sung nhn lc

2Nhn lc thay iCc giai on d nTrung bnhLnCao Tm b sungLa chn ban u nhn lc c nh

3Nhit tnh khng caoCc giai onTrung bunhgTrung bnhTrung bnhc thcc thc

Lu : Cc yu t mo him phi c lu gi trong sut qu trnh thc hin d n. Nu ti thi im nh gi, xut hin cc yu t mo him mi hoc c s thay i trong cc yu t mo him trc th phi ghi vo dng mi. Nu cc yu t mo him c c nh gi li l khng c kh nng xut hin th cng khng c xo, m phi ghi yu t mo him vo dng mi v ghi nhn kh nng xut hin bng 0

Cc yu t mo him thng thng l: s thay i trong cc yu cu, cc yu cu khng r rng, li hoc thiu st trong thit k, khng xc nh hoc hiu r vai tr v trch nhim, c tnh ngun lc qu sai, cn b khng k nng, tin thiu thc t, cc quyt nh quan trng t bn ngoi, cng ngh mi. Tnh hung xut hin: m t tnh hung m ri ro xut hin Kh nng xut hin: quy nh bng trng s: [1] Thp; [2] Trung bnh; [3] Cao; [4] Rt cao Mc nh hng: c on mc nh hng c th khi mo him xut hin, tnh bng thng cng hoc chi ph hoc thi gian Xp hng mc quan tm cn thit n mo him. Mc quan tm cao nht c xp l 1.

Phn 5:Qun l thc hin d n

1. Quy trnh qun lQuy trnh qun l d n nh sau:Qun tr vin qun l tin trnh thc hin d n ti cc mc kim sot ( nu phn trn)Ti thi im kim sot s din ra cuc hp gia qun tr vin v cc trng nhm. Cc trng nhm s bo co tin cng vic ca mnh.Nu cng vic no khng ng tin hoc c kh khn, qun tr vin cng cc trng nhm s ra cch khc phc hoc ra thi hn mi.Ti liu ti cc mc l cc bo co ca cc nhm trng v bin bn cc cuc hp.Sau cc cuc hp , qun tr d n s son bo co tin trnh d n v np ln gim c d n.

2. Cc mc kim sotMKt thc giai onNgy bo co Ti liu Ngi trch nhim

1Khi ng d n01/12/2014Quyt nh khi ng d n(chp nhn ti)GDDA

2Lp k hoch02/12/2014Bn k hoch thc hin d nQL

3Xc nh yu cu12/12/2014- Bo co kho st yu cu- c t yu cu- Bo co tin nhmPT

- Bo co tin trnh d nQL

4Thit k09/01/2015- c t thit k- Cc ti liu thit k tng th, chi tit, cc s ...- Bo co tin TK

- Bo co tin trnh d nQL

5Lp trnh09/02/2015- Bo co tin lp trnh -Bn giao chng trnhLT

6Kim th v hiu chnh13/03/2015-K hoch kim th 1 ( cho h thng 1)- Cc kch bn kim th 1- Cc bin bn kim th 1- Bo co tin 1KT2

-K hoch kim th 2 ( cho h thng 2)- Cc kch bn kim th 2- Cc bin bn kim th 2- Bo co tin 2KT1

- Bo co tin trnh d nQT

7

Trin khai26/03/2015- K hoch trin khai- Bin bn trin khai- Bo co tin VH


ng gi, lm ti liu13/04/2015- Cc ti liu- Bo co tin TL


3. Din tin qu trnh thc hin d nDin tin qu trnh thc hin d n c m t thng qua cc mc kim sot xc nh. Ti cc mc kim sot s din ra cc cuc hp, nhm xem xt tin thc hin, cc kh khn cn khc phc v k hoch tip theo. theo di tin trnh qun l d n, ta xem xt cc bin bn hp d n tng ng vi cc mc kim sot nh3.1. Khi ng d nPTIT ITBin bn hp d n

D n:Xy dng Website bn v tu trc tuyn cho ga H Ni

Ch tr cuc hp:Thc Bnh Cng

M hiu d n :TH2015Th k Lm Th Oanh

Ph trch:m Th Thu HinNgi tham d:Thc Bnh Cngm Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng

Cng vic:Quyt inh khi ng d n

Thi gian:t 9 gin: 11 gi ngy 01/12/2014

a im:96 nh Cng H Ni

Tiu :Khi ng d nM sTH2015

Mc tiu Cng b khi ng d n Ni dungTuyn b khi ng d nThnh lp nhm thc hin d n Giao k hoch tip theo Kt lun: Khi to d nK hoch tip theo: Lp k hoch cho d n3.2. Lp k hoch cho d nPTIT ITBin bn hp d n

D n:Xy dng Website bn v tu trc tuyn cho ga H NiCh tr cuc hp:Thc Bnh Cng



Cng vic:Lp k hoch cho d n


a im:96 nh Cng H Ni

Tiu :Lp k hoch cho d nM sTH2015

Mc tiuThng qua bn k hoch ca d nNi dung- Xc nh c nhim v, yu cu, phm vi ca d n.- Xc nh c cc yu cu k thut, ngng ng, mi trng cho d n.- Ly mt s yu cu ban u t gim c d n.- Trao i mt s kin gia cc thnh vin trong i d n v gim cKt lunLp bn k hoch thnh cngK hoch tip theoXc nh yu cu ngi dng ca h thng3.3. Xc nh yu cu ngi dngPTIT ITBin bn hp d n






a im:96 nh Cng H Ni

Tiu :Xc nh yu cu ngi dngM sTH2015

Mc tiu: Thng nht yu cu ngi dng t i phn tch h thngNi dung- Trao i i n thng nht yu cu ca h thng- B xung, loi b, tinh chnh cc yu cuKt lun- Thng nht c yu cuK hoch tip theo- i n thit k tng th v thit k chi tit3.4. Thit k tng th, chi titPTIT ITBin bn hp d n






a im:96 nh Cng H Ni

Tiu :Thit k tng th, chi titM sTH2015

Mc tiu: Thng nht thit k tng th v chi tit cho h thngNi dung- Bo co tin - Trao i cc bn thit k tng th, chi tit- Chnh sa ni dung nu cha hon thin- Hon thin phn thit kKt lun- Thng nht thit kK hoch tip theo- Lp trnh4. Lp trnhPTIT ITBin bn hp d n






a im:96 nh Cng H Ni

Tiu :Tin lp trnhM sTH2015

VIN I HC M H NI

KHOA CNG NGH THNG TIN

B MN QUN L D N CNG NGH THNG TIN

BO KHO ST D N XY DNG PHN MM

D n

M hiu d n:

M hiu ti liu:

XXXXX, ngy XX/XX/XXXX

*T Thm mi S sa i X XaNgy thay iMc, bng, s c thay iL doT*SXM t thay iPhin bn mi

Bin bn kho st

M hiu d nQun tr d n:

Cc thnh vin i d n:m Th Thu Hin Lm Th OanhKiu Th HnhNguyn Th LiNguyn Th Hng

Khch hng:Thy Thc Bnh Cng

Thi gian:12/12/2014

a im:B mn Qun l d n cng ngh thng tin

Ngi lp:m Th Thu Hin Ngy_____________Qun tr vin

Ngi kim tra:Lm Th Oanh_________Ngy______________Cn b qun l cht lng

I.1 Mc ch: Xy dng Website bn v tu trc tuyn ca ga H NiI.2 Phm vi: Xy dng Website cho php mi ngi truy cp vo xem thng tin chuyn tu v mua v tu. Xy dng trn nn DOS net, truy cp c s d liu SQL Server. C chc nng phn quyn khch hng, nhn vin v nh qun tr.

5. Danh sch cc cu hi1. Hot ng mua, bn v ca Website din ra nh th no?2. Khch hng cn cung cp nhng thng tin g khi mun giao dch vi website?3. Cch thc khch hng nhn v sau khi mua4. Nu mun i, hy hay tr li v th khch hng cn lm nhng g?5. Nu pha bn qun l bn v v bn khch hng c nhm ln thng tin th cch gii quyt ca nh qun tr nh th no?6. trao i nhng thc mc th c nhng cch no?

Danh sch cc ngi s dng

Thy Thc Bnh CngNi dung thc hin theo tin :

Ngy kho st: 12/12/2014Ngi kho st: m Th Thu Hin Lm Th Oanh Nguyn Th Lii tng kho st: Thy Thc Bnh Cng

STTCu hiKt qu

1Hot ng ca Website din ra nh th no?

Website gm c 4 trang chnh l:1. Trang ch: cung cp thng tin ca cc chuyn tu. Khch hng c th tm thng tin v, mua v hoc thc hin giao dch i, hy v.2. Cc quy nh: bao gm cc quy nh mua, i, hy v. Cch thc nhn v sau khi mua.3. H tr khch hng: hng dn khch hng cc mua, i, hy hay nhn v tu. ng thi gii p nhng thc mc trc tuyn cho khch hng.4. Thng tin lin h: gm nhng thng tin a ch, in thai, email ca Ga H Ni gip khch hng thun tin trong vic trao i thng tin.

2Khch hng cn cung cp nhng thng tin g khi mun mua v tu?

Khch hng cn cung cp y , chnh xc cc thng tin gm: h tn, s CMTND, i tng(ngi ln, tr em, sinh vin).Khch hng c th chn phng thc thanh ton trc tuyn bng cch chuyn khon ngn hng hay chn phng thc tr sau (ng tin ti cc chi nhnh Ngn hng VIB v cc im giao dch ca Tng Cng ty Bu in Vit Nam). Lu vic thanh ton chm nht 48h sau khi t ch thnh cng. Thi gian ly v t 72h n 4h trc khi tu chy.

3Cch thc khch hng nhn v sau khi mua

Khi h thng xc nhn vic t ch thnh cng, hnh khch ghi nh m t ch sau xc nhn m ny vi nhn vin in v v mang theo CMND hnh khch i tu lc n ga ly v.Lu :i vi hnh khch t ch thnh cng trc gi tu chy t 24 n 60 gi th cn thanh ton tin v trc gi tu chy 12 gi. Nu khng thanh ton, ch t s t ng hy. Sau khi thanh ton, hnh khch phi n ga nhn v chm nht trc gi tu chy 30 pht.

4Nu mun i v, hy v th khch hng cn lm nhng g?

Khch hng chn chc nng i v hoc hy v ri in y , chnh xc cc thng tin gm: h tn, s CMTND, m t ch xc nhn.Lu : khch hng ch c th i, hy v trc gi tu chy 24h. Khch hng s b tr theo phn trm s tin m khch hng mua v.

5Nu pha bn qun l bn v v bn khch hng c nhm ln thng tin th cch gii quyt ca nh qun tr nh th no?

Nu c xy ra nhm lm thng tin th ban qun tr s lp tc r sot li thng tin, lin h trc tip vi khch hng. Gii quyt vn nhanh nht c th m bo ng thi gian i tu ca khch hng

6 trao i nhng thc mc th c nhng cch no?

Khch hng c th trao i nhng thc mc trc tuyt trn website hoc lin h qua s in thoi, email ca nh ga. Trong trng hp c bit khch hng c th n trc tip phng giao dch khch hng gii p thc mc.

Mc lcPhn 1:Tng quan v d n21.Hon cnh ra i22.Cc tin 23.Mc ch ca d n24.Mc tiu ca d n2Phn 2:Cng b d n31.Quyt nh khi ng d n32.M t d n43.Sn phm cn bn giao5Phn 3:T chc d n51.C cu t chc51.1.S t chc trong phm vi d n nh hnh sau51.2.Vai tr trch nhim ca tng b phn trong d n:62.T chc hot ng d n7Phn 4:Lp k hoch d n81.Xc nh m hnh pht trin website81.1.M hnh tng quan81.2.Xc nh cc cng vic ca d n91.3.S trnh t cc cng vic101.4.Trnh t lm ti liu112.T chc nhn s122.1.Danh sch thnh vin tham gia d n132.2.H s cc thnh vin tham gia d n132.3.Phn chia cc nhm thc hin d n143.Xy dng cu trc cng vic (WBS)164.S tin trnh cng vic195.D tnh cc khon ti chnh275.1.Tin cng cho cc thnh vin276.D kin ri ro32Phn 5:Qun l thc hin d n331.Quy trnh qun l332.Cc mc kim sot333.Din tin qu trnh thc hin d n353.1.Khi ng d n353.2.Lp k hoch cho d n363.3.Xc nh yu cu ngi dng373.4.Thit k tng th, chi tit384.Lp trnh395.Danh sch cc cu hi42

Nhm 11 Lp AAB7152014.3 20

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