qualtech prize 2007 - finals 1. qualtech prize 2007 - finals managing for improvement vs managing...

1www.qimpro.comQualTech Prize 2007 - Finals

www.qimpro.com 2QualTech Prize 2007 - Finals

Managing for Improvement Managing for Improvement vsvs

Managing for InnovationManaging for Innovation


ImprovementImprovement

ORGANIZED CREATION OF BENEFICIAL CHANGE;

THE ATTAINMENT OF UNPRECEDENTED LEVELS OF

PERFORMANCE

FOCUS : EFFICIENCY


Decisive FactorDecisive Factor

Years

Qualit

y (

Sala

bili

ty o

f Pro

duct

)RATE OF QUALITY IMPROVEMENT

Company A

Company B


Organizational NeedOrganizational Need

STRUCTURE FOR MAKING IMPROVEMENT


Unit Quality Council

Divisional Quality Council

Apex Quality Council

Quality CouncilQuality Council


Team MembersTeam Members

Business ResultsS

up

plier

Cap

ab

ilit

y Cu

sto

mer D

elig

ht

Team


FacilitatorsFacilitators


REMEDY

CAUSE

SYMPTOM

REMEDIALJOURNEY

DIAGNOSTICJOURNEY

Structured MethodologyStructured Methodology


ROIROI


EvolutionEvolution

MANAGING FOR IMPROVEMENT WAS A CORE VALUE OF

THE MALCOLM BALDRIGE AND IMC RAMKRISHNA BAJAJ

NATIONAL QUALITY AWARD CRITERIA.

NOW IT IS A PREREQUISITE FOR ENTERING GLOBAL

MARKETS

CURRENTLY, A CORE VALUE OF BALDRIGE AND BAJAJ IS:MANAGING FOR INNOVATION


Creativity and InnovationCreativity and Innovation

IMPROVEMENT

LOGICAL

R LCREATI

VE

INNOVATION

IDEA

S

FA

CT

S


InnovationInnovation

MAKING MEANINGFUL CHANGE TO IMPROVE: PRODUCTS

SERVICES

PROGRAMS

PROCESSES, AND

OPERATIONS

TO CREATE NEW VALUE FOR THE STAKEHOLDERS

FOCUS : EFFECTIVENESS BEFORE EFFICIENCY


LeadershipLeadership

1.1a(3) How do senior leaders create an environment for innovation


Strategic PlanningStrategic Planning

2.1b(3) How do your strategic objectives address your opportunities for innovation in products and services, operations, and the business model?


Customer and Market FocusCustomer and Market Focus

3.1(3) How to use voice-of-customer information and feedback to identify opportunities for innovation?


Measurement, Analysis and Measurement, Analysis and Knowledge ManagementKnowledge Management

4.1a(1)How do you use data and information to support innovation?

4.1a(2)How do you select and ensure the effective use of key comparative data and information to support innovation?

4.1b(2) How do you translate organizational performance review findings and priorities and continuous and breakthrough improvements into opportunities for innovation?


Workforce FocusWorkforce Focus

5.1b(1) How does your workforce development and learning system address organizational performance improvements, technological change and innovation?

5.1b(2) How does your development and learning system for leaders address organizational performance improvement, change and innovation?


Process ManagementProcess Management

6.1a(2)How do you design and innovate your overall work systems?

6.2b How are improvements and lessons learned shared with other organizational units and processes to drive organizational learning and innovation?


Key Enablers for InnovationKey Enablers for Innovation

Creativity Tools

Cross-Industry Benchmarking


Improvement

Innovation

qualtech prize 2007 - finals 1. qualtech prize 2007 - finals managing for improvement vs managing...

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