Quality Website

Presented by Robert Breisch

March 2009

Quality Website

Outline - 1st Half Presentation; 2nd Half Questions• Dimensions of Quality• Architecture• Quality Assurance• Website Validation• Corporate Identity • Website Rubrics• Examples • Resources

March 2009

Quality Website

3Dimensions of QualityImpact of Quality. Quality is in the mind of the user. A poor-quality web site, one with many broken pages, faulty images, and error messages, etc. may cost in poor customer relations, lost corporate image, and even in lost revenue. Very complex web sites can sometimes overload the user. • Time – Frequency interval for keeping content current.• Structure – Pages fit together and function collectively.• Content – Well organized and relevant to the customer.• Consistency - Corporate Identity.• Performance – Response time & functionality. *sec 508

March 2009

Quality Website

Architecture

• Browsers – Specify supported browser(s) and version.

• Sitemap – Organization… w/customer in mind.• Navigation – Consistent, easy to use, fast.• Response Time – Page loads should be fast.• Feedback – Obvious and meaningful.• Contact – Provide… address, phone #, email etc.

A web site can be complex, and that complexity -- which is what provides the power, of course -- can be an impediment in assuring web site quality. Add in the possibilities of multiple authors, very-rapid updates and the problem compounds.

March 2009

Quality Website

Quality Assurance Testing

• Testing– Supported Browsers (Firefox, Internet

Exp.)– Valid XHTML– Valid CSS– Section 508 & W3C/WAI Accessibility– Web Forms– Web Applications– E-commerce Security (SSL) & Processing

Assuring web site quality requires conducting sets of tests, that demonstrate required properties and behaviors.

March 2009

Quality Website

Website Validation – Operational Testing• Page Quality - Is the entire page identical with a prior

version? Are key parts of the text the same or different? • Table, Form Quality - Are all of the parts of a table or

form present? Correctly laid out? Can you confirm that selected texts are in the "right place".

• Page Relationships - Are all of the links a page mentions the same as before? Are there new or missing links?

• Performance, Response Times - Is the response time for a user action the same as it was (within a range)?

March 2009

Quality Website

Corporate Identity Manual

• Example - Diebold– http://www.diebold.com/

brandmanual.pdf

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Quality Website

Website Rubrics

• See Handouts

March 2009

Quality Website

The Bad…

• www.havenworks.com • www.brillpublications.com • www.stexps.com/• www.5safepoints.com/• www.toyjoy.com/

March 2009

Quality Website

The Good…

• www.bmwusa.com/• www.infinitiusa.com/• www.diebold.com/

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Quality Website

Any Volunteers…

March 2009

Quality Website

Questions???

March 2009

Quality Website

Resources

• Branding Tutorial– http://www.brandtutorial.com

• Corporate Identity Manual– http://www.diebold.com/brandmanual.pdf

• Accessibilityhttp://www.miswebdesign.com/resources/

articles/accessibility-intro.html

March 2009

Quality Website

Conclusion

• Dimensions of Quality• Architecture• Quality Assurance• Website Validation• Corporate Identity Manual • Website Rubric• Examples• Resources