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Quality Visits, Policies & Procedures

20th & 21st August 2014Jude Conlon – Head of Operations & Quality

Day 2 – 21st August 2014

Quality VisitsPolicies & Procedures9:30am – 12:30pm

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Welcome & Introductions Housekeeping Structure of the day Recap & feedback from

yesterday

YourLife – Mechanics of FLEX, Delivery & Quality Workshops.

Re-cap – The Mechanics of FLEXWhat are the 3 YourLife Excellence

Awards? What are the requirements for

registration?What are the golden rules of quality? What actions come with each stage of:

Plan; Do; Check; Review ?

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Aims & Objectives Aim: To understand the Quality Policies & Accreditation requirements as a B-Cap approved FLEX licence holder. Objectives To be able to navigate the on-line YourLife FLEX portal To understand be able to locate appropriate quality

management policies & procedures Appeals & Enquiries Policy Sanctions Policy Reasonable Adjustment & Special Assessment

Requirements Policy Maladministration & Malpractice Policy

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Aims & Objectives cont…Objectives To understand the requirements of FLEX licence

and preparing for your Quality Advisor VisitsLearner / Student SupportResources and EnvironmentQuality Management SystemAdministrative ArrangementsAssessment and Verification

Quality, Training & Support Visits

1 FLEX development session (building bespoke awards)

2 training sessions for FLEX facilitators (mechanics of FLEX & quality)

2 Quality visits per year (4 and 10 months) 2 Support Visits (review /evaluation / future

development)

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Using your Portal

Web Portal

User friendly, bespoke and secure Accessible 24/7 Central hub for everything you need Two way communication via private messaging

http://www.building-capacity.com Username = Your Life Password = YLflex2014

www.building-capacity.com

Username = Your Life Password = YLflex2014

Your Life

YLflex2014

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Scroll down for message area & area to upload files.

On your Portal Page: Scroll down to the bottom of page.

This is where you can upload files or send messages to B-Cap

The Quality Assurance Pack

FLEX Registration Forms FLEX Delivery Process Maps Feedback & Review Examples Course Evaluation / Feedback Form FLEX Licence Quality Advisor Reports Quality Indicators and Performance Criteria FLEX Policies & Procedures

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Group Activity – Policies & Procedures

Objectives To have an awareness of and

be able to locate appropriate quality management policies & procedures Appeals & Enquiries Policy Sanctions Policy Reasonable Adjustment & Special

Assessment Requirements Policy Maladministration & Malpractice

Policy

Quality Visits - The 5 Step ProcessFLEX Licence Quality Advisor Reports

1) Learner / Student Support2) Resources and Environment3) Quality Management System4) Administrative Arrangements5) Assessment and Verification

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Group Activity – Review Quality Indicators

Objectives To review the 5 Quality

Indicators of the Quality Advisor Visit Report

To examine possible sources of evidence to demonstrate each of the quality indicators

To understand the requirements for these visits to comply with Pearson/Edexcel Assured

Handout required for activity: • Quality Advisor Visit Report • Flip-chart & pens

FLEX Licence Quality Advisor Reports

1) Learner / Student Support

The organisation offers fair access to learning and assessment opportunities and is responsive to the needs of their learners / students

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Resources and Environment

2) Resources and Environment

Organisations ensure that education or training programmes are delivered in a safe and healthy environment and that physical and staff resources are sufficient and of high quality

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FLEX Licence Quality Advisor Reports

3) Quality Management System

Organisations ensure that all education or training programmes are delivered within the scope of a proven quality management system

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FLEX Licence Quality Advisor Reports

Administrative Arrangements

4) Administrative Arrangements

Administrative arrangements are clearly defined for programmes within the scope of the Edexcel Assured service

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FLEX Licence Quality Advisor Reports

Assessment and Verification

5) Assessment and Verification

Organisations will ensure that all assessment and verification activities lead to valid and reliable decisions.

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FLEX Licence Quality Advisor Reports

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Always Remember The Golden Rules of Quality…

Induction Plans

Delivery Methods

Assessment Protocols

Approved Accreditation

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…Plan, Do, Check, Review

• Summative feedback

• Completion & sign off

• B-Cap - IQA• Summary of

achievement• Submits certificate

claim

• Learning journey & delivery commences

• Formative feedback and review

• Submit registration forms to B-Cap

• Arrange induction / learning materials

Plan Do

CheckReview

Launching FLEX – its over to you

Agree internal communication strategy Agree communication strategy with B-Cap Agree & finalise YourLife brochure Agree strategy for roll out Agree next steps

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Aims & Objectives Aim: To understand the Quality Policies & Accreditation requirements as a B-Cap approved FLEX licence holder. Objectives To understand be able to locate appropriate quality

management policies & procedures Appeals & Enquiries Policy Sanctions Policy Reasonable Adjustment & Special Assessment

Requirements Policy Maladministration & Malpractice Policy

To be able to navigate the on-line YourLife FLEX portal

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Aims & Objectives cont…Objectives To understand the requirements of FLEX licence

and preparing for your Quality Advisor VisitsLearner / Student SupportResources and EnvironmentQuality Management SystemAdministrative ArrangementsAssessment and Verification

Questions & Evaluation

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Contact Details

Jude ConlonHead of Operations & Quality Building Capacity LimitedSegedunum Business Centre,Station Road, Wallsend, Tyne & Wear, NE28 6HQ

Email: Jconlon@building-capacity.com Tel: 0191 262 8029 Mobile: 07791867347

www.building-capacity.com