Quality, the key to success

Calidad, la clave del éxito

Solar Industry Conference, Madrid.

24-25 October 2007

Ronald Voskens

Ecofys S.L.

r.voskens@ecofys.comtel. +34 93 64 55 458

Index

•Introduction

•SOLARGE

•What is quality?

•Supply side

•Demand side

•To conclude

Econcern

The sustainable energy knowledge and

innovation company

The sustainable energy solution provider

The sustainable energy

project developer

The sustainable energysystem supplier

The sustainableenergy innovation

entrepreneur

Palm towers, Netherlands

CO2 neutral offices Murcia, Spain

14 MW PV plant

Q7, Netherlands

120 MW offshore wind farm

Solior: Integrated collector storage

Econcern Offices

•28 offices in 14 countries

•~800 employees

SOLARGE project (1/2)

• SOLARGE: Enlarging Solar Thermal Systems in Multi-Family-Houses, Public and Social Buildings in Europe

January 2005 – December 2007• 7 countries: Germany, France, Netherlands, Italy, Denmark, Slovenia,

Spain

• 11 partners: in Spain Ecofys with support of Ecostream

• www.solarge.org

SOLARGE: objectives

• SOLARGE is a European co-operation project to open up markets for large solar thermal plants, (>30m2) for multi-family buildings (MFH), hotels, public and social buildings

SOLARGE: realisation (2/2)

•Training and further education measures for the supply side e.g. manufacturers and architects

•Compilation of well-documented best practice projects

• Information campaign for investors

•Support for municipalities and decision makers

•Positioning the issue at events and conferences

•Provision of information material via internet

•EU-wide dissemination of the project results: interactive project web-site, market studies, good practice project database: see www.solarge.org

Why quality?

•Main goal: to develop the solar thermal market in a sound and efficient way to get satisfied end users and avoid a negative image

•Quality is not only applicable to technical issues and is important in the whole chain: from production to information and marketing campaigns

– Supply side– Demand side

Solar powered hot water system1 2 3 4 5 6 7 8

9

End consumer wants an energy service not a system!

The service: Comfortable and secure hot water supply with an considerable solar fraction

Quality: the key to success

Supply side

•Suppliers/engineers– Quality for hardware– Prefabricated systems, Standardized components– Fool proof systems– Certification (e.g. Solar keymark)– Simple hydraulic layouts, with a minimum of valves, control,

pumps, etc.– Clear installation instructions, clear user instructions– Technical support, after sales service

• Installers– Training– Capacity building– Certification of installers– Good maintenance service

Demand side

•Intermediates

– Correct, clear and understandable information– Incentives, remove possible barriers– Control on implementation

•End users

– What does quality mean for the end user? >> No hassle!•Good working system with a considerable solar fraction

and a minimum of maintenance•No manual adjustments for control units, overheating

and freezing protection•No hassle with separate invoicing, etc

– Clear user instruction

Conclusion

•Quality is the key to success, if:

– Supply and demand side are considered– Technical and non technical issues are considered

To conclude

•Lets develop the solar thermal market in a qualified way!...and remember

Ronald VoskensEcofys S.L.

www.ecofys.com

r.voskens@ecofys.comtel. +34 93 64 55 458

See also:www.solarge.orgwww.ecostream.com

España es el país del sol

Energía solar es la energía del futuro

entonces

¡España es el país del futuro!