Quality suggestions for ogip

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<p>Presentacin de PowerPoint</p> <p>Quality Suggestion For OGIPData from NPS 2012/07/01 2013/03/03Graphic analysisNPS Based on CountriesNPS Based on CountriesConclusion 1Main TN ProvidersIndia, Brazil, Germany</p> <p>Conclusion 2Satisfaction between main ProvidersIndia &gt; Germany &gt; BrazilPoland might not be a very good choice (good amount of response but NPS &lt; 0)NPS Based on CountriesConclusion 3Satisfaction change between statusIndia: Com&amp;Re &gt; MatchedGermany: Com&amp;Re = MatchedBrazil: Com&amp;Re &lt; Matched</p> <p>Conclusion 1Main TN ProvidersIndia, Brazil, GermanyConclusion 2Satisfaction between main ProvidersIndia &gt; Germany &gt; BrazilPoland might not be a very good choice for TN (good amount of response but NPS &lt; 0)Conclusion 3Satisfaction change between statusIndia: Com&amp;Re &gt; MatchedGermany: Com&amp;Re = MatchedBrazil: Com&amp;Re &lt; MatchedNPS Based on CountriesWhat makes this difference? Mindset about the two countries??Issues and comments analysisDetractor Issues Level 1</p> <p>Detractor Issues Level 2</p> <p>Promoter Issues Level 1</p> <p>Promoter Issues Level 2Comment sum upGenerally, the host entities are not giving enough support for the trainees in problem solving, logistics or other services Problem solving JD misalignments, salary misalignments etc.Logistic: accommodation, legal processOther service: LC involvement, city induction, TN taker inductionAlmost all host entities are having communication problemsNot fast responding for the request, especially with the problem solvingMessages not clearly deliveredIf TN takers are taking care of trainees, satisfaction will be much betterThough Indian LCs are not completely taking care of the trainees, but TN taker there are taking care.If culture aspect is extremely good, even if AIESEC part did bad, trainees are satisfied with the experienceConclusion 4JD is the main issue for satisfaction in all countriesIf the JD is clear explained and the same as stated in the TN form, EP will be satisfied, otherwise, will not.Main detractors complains:JDs clarification before goingJD is not alignedLogistic is another issue but if the culture aspect is very strong, the experience will still produce promotersConclusion 5Lots of EPs are complaining about the services. Is it an expectation setting problem or really the host entities problem?Conclusion 6The culture and other stakeholder like TN takers are also contributing to the satisfaction of the EPsBased on IssuesAll the countries to some extend, the host entities service are not that satisfying, mainly about communication effectiveness and JD alignments.However, we also need to see more if it is an expectation setting problems.Culture experience and professional experience are making EP satisfied with the experience.General ConclusionSuggestion 1 Strong alignment with the country partnersMake sure the TN form is completely right and aligned and work with the country partners that can guarantee the JD clarification.Suggestion 2 Expectation SettingChange the mindset with certain countries, like IndiaTell all the truth about all the problems that they might encounter.Suggestion 3 Culture preparation strengthenCulture difference explanation Get support from country partners. For example, Russians are colder than you expected when you dont know each other. Indians are more relaxed than even Latinos. Germans care a lot about punctuality. Etc.Cross-culture adjustment methodology learning.Suggestion 4 Strengthen the usage of quality reporting toolsMake sure the EPs now when they have problems who and where they can turn for help while how they can help the organization to improveNPS surveysNCB case reportLC and MC contacts, etc.General Suggestions</p>