quality staff quality training
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Quality Staff and Quality TrainingProviding the skilled workforce the industry needs
The Enterprise RTO Model1. Organisation runs it own RTO
2. Most Training is delivered internally
The External Provider Model3. Training Conducted by external private
providers and TAFE
Two Models of Skilling Staff
• The enterprise is a legal business entity within Australia
• The enterprise is registered as an RTO• The principal business of the enterprise is
not training and development• The primary target population for the RTO
is the employees of the enterprise
The Enterprise RTO
The Enterprise RTO
‘Centralised ERTOs’
(~ 48% of responses). This type of ERTO reported
that 100% of its training effort was either delivered by
dedicated trainers only, or delivered by dedicated
trainers with some minor assistance from business
unit team leaders, supervisors, and/or experienced
employees.
‘Integrated ERTOs’
(~ 43% of responses). This type of ERTO reported
that 100% of its training effort was delivered on-the-
job by 'subject matter experts‘ (i.e. business unit
team leaders, supervisors, experienced employees or
volunteers) with support as needed from dedicated
trainers.
‘Volunteer ERTOs’
(~ 9% of responses). This type of ERTO reported
that 100% of its training effort was either delivered by
volunteers only, or delivered in the major part by
volunteers supported where needed by qualified
training co-ordinators or facilitators.
Internal Training Model
Organisati
on
•Determines Qualifications required by Staff•Determines skill gaps and training needs•Determines resource skills and availability
L&D/RTO
•Embeds training qualifications into existing processes (units of competency delivered as part of induction processes)
• Integrates existing policies and procedures into the training delivery•Maps non-accredited training to accredited outcomes•Sources non-core training providers
Staff
•Skills and knowledge integrated to work processes•Communities of practice support ongoing learning processes
External Provider Model
Organisati
on
• Determines Qualifications required by Staff• Determines skill gaps and training needs• Source appropriate Training Providers
Training
Provider
• Group Training/apprenticeship Model• Nationally recognised Training• Non-accredited Training
Staff
• Bring new skills and knowledge back to the workplace• Must integrate learnings into the organisations existing
systems and processes
Its not just about the Qualification
Measurement and metrics
Measurement and metrics
Key Metrics that industry requires
• Level 3 - Job Impact: % of staff who applied key training concepts;
• Level 4 - Business Impact: Quantitative and qualitative assessment of impact of training of achievement of strategic plan;
• Business Metrics (ROI) - Impact of training upon service delivery; and
• Total Cost
Addressing the Skills shortage
• What is the Cause (Resources VS Community Sector – Emerald)
• Skilled Worker VS Worker Shortage• Up skilling needs to be attractive to staff• Appropriate funding models to allow
business to training new and existing staff
Creates Business Satisfaction and Outstanding ROI