Quality Report

AIESEC Egypt

GCDP ICX Quality Report

To:

AIESEC in Italy

Top Detractor Issues

• Pick Up • Job Description Clarity • Job Description Alignment

AIESEC Egypt

Strategies to address these issues

1. Interns Team Leader2. Intners Micro Experience3. Pre-Exchange Preparation 4. LEAD For Interns5. Interns National Conference 6. National Control Board (NCB)7. Firefighting

AIESEC Egypt

Intern Team LeaderObjective• Create a multicultural team where they can improve together their experience

through sharing spaces and tracking of their objectives.• Deliver Better Experience for fellow Interns though Communicating with LC

regarding interns problems and complains

Local Implementation:• Each 10 Interns has a Team leader from Same Country ( Country Partners) or same

Project in all LCs .• Intern has to arrive a week before the rest to align expectations with LCs and Build

Fast Communication Responsive channel.

Value of Initiative• It is recommended for people with previous AIESEC Experience.• Fast Communication channel for solving logistical and JD Oriented problems.

AIESEC Egypt

Intern Micro Experience

Objective: Involve the intern in LCs activities in order to integrate them into LCs reality and being aware of the social impact AIESEC cause in society.

Why it is Important for AIESEC:It will guarantee that our EPs have a deeper understanding of AIESEC work and impact.

Value for the participant:Being in contact of other AIESEC opportunities and having other practical ways to learn about cross cultural leadership.

AIESEC Egypt

Pre Exchange PreparationA. Cultural Preparation:

– Main cultural shocks they can face.– Rules of Internship and Apartments.– How to behave to Different Classes in Egypt

B. Exchange Preparation:– What to do in case of problems/emergency– What to do in case of problems in their projects– Reporting System

Activties1. Preparation Sessions for Country Partners EPs Before Arrival.2. Physical Interns Preparation Sessions After arrival.3. Project Orientation Meeting.4. Interns Feedback Meeting.5. Welcome Pack & Reception Booklet.

AIESEC Egypt

LEAD for EPs

ObjectiveCreating a leadership development program to ensure better reflection for the experience that the EP is having inside the CY and help his journey to have a huge impact on him

Local Implementation:It is going to be co-delivered between the 2 CYs based on specific Eps that are going to participate to be in it and they are going to have specific scheduele for it in the hosting entity and the sending entity would have to close the LEAD Program in their CY when EP comes back

AIESEC Egypt

Interns NationalConference

ObjectiveEnriching the experience of the EP in Egypt and ensuring more elements of cultural development in their experience in Egypt

National Implementation:The National MC develops 3 days conference based on 3 main elements:1. AIESEC Induction 2. Feedback on their experience and providing framework for solution

creation for these problems3. Think tank and discussion panel on a certain issue in the Egyptian

society and gather their inputs and publicize it on socail media channels and with Media partners

AIESEC Egypt

National Control BoardWhat is it ?The NCB is a National Unbiased controlling body supporting the Quality improvement of exchange Processes in the country, as well as working arbitrating National cases of exchange quality, Ethics as Legislated in the Compendium.

Structure:LC representative( VP) from Every LC Chaired by MCVP ( as members in the board NOT LCVPs to maintain Unbiased Decisions) where any decision is taken by simple Majority and a National Auditing Teams from all LCs and Expansions who present its reports to The NCB based on Auditing Visits to Interns

Responsibility: 1. Ensuring the quality standards of the exchange processes in Egypt 2. Deciding and managing the National Exchange Quality Cases3. Releasing financial reimbursements for LC or interns based on Penalties4. Creating Exchange Quality enforcing motions and mandates 5. Control Power in the plenary : Legislated Powers in the plenary where no Entity can Influence their Ruling

and every penalty is Obligatory to follow, Violations could affect LC’s Membership to be on violation 6. Within one week after receiving the complaint, the board will meet and discuss the issue. The maximum

time for a decision to be made is 12 days.

AIESEC Egypt

Fire Fighting Techniques

AIESEC Egypt

• MC having a Call Center 3 days per week Specific Times Ensuring Fast Response.Call Center

• Weekly Checking on NPS• Maximum Period from Open Case to Closed is 3 days.

Quality Assurance Teams

• There is national group for interns in the CY to communicate with each other and with the MC

• LC Interns group to spread the news about any LC activities for interns

Social Media Groups

Local Reception StructureAIESEC Egypt

Thank You For More Information Please Contact:

MCVP GCDP ICX: Hamdy El ErakyEmail Address: hamdy.eleraky@aiesec.net