ByRaghwendra Singh

Reg:-11305454

What is QWL? Determinants of QWL New Tools of QWL Checklist of QWL goals

Quality of work life (QWL) is viewed as an alternative to the control approach of managing people.

The QWL approach considers people as an ‘assets’ to the organization rather than as ‘costs’.

It believes that people perform better when they are allowed to participate in managing their work and make decisions.

This approach motivates people by satisfying not only their economic needs but also their social and psychological ones.

To satisfy the new generation workforce, organizations need to concentrate on job designs and organization of work.

Further, today’s workforce is realizing the importance of relationships and is trying to strike a balance between career and personal lives

Employee pay Benefits Schedule flexibility Working conditions Johnson & Johnson, for example, reported that

its employees who used flextime and family leave were absent 50 % fewer days than its regular workforce.

Moreover, 71 % of those workers using benefits said that the policies were "very important" to their decision to stay with the company

Does it (still) exist ? Bad stress/good stress Silent stress Social, psychological, physical Knowing, thinking, feeling Why now ?

An attempt to communicate ?

Taylor (1979) more pragmatically identified the essential components of quality of working life as basic extrinsic job factors of wages, hours and working conditions, and the intrinsic job notions of the nature of the work itself.

Quality Circle Suggestion System Employee Participation in Management Empowerment Survey Feedback Autonomous Work Teams Flexible Organization Structure

Direct benefits of a suggestion scheme are the following: It can make work more easy It can make-work more safe It can remove mistakes It can improve quality It can increase efficiency It can decrease rejects It can reduce costs It can give more satisfaction to customers

through better service

Indirect benefits of a suggestion scheme are as follows: It increases employees’ work morale It develops their capabilities It improves human relations It identifies work-related problems It raises the level of group activities

Key features that enhance QWL are: Subject matter of participation

Level of participation

Personal characteristics

Extent of participation

Merits Speed in Decision Making Morale Compensation for limited career paths.

Demerits Greater potential for chaos Breakdown of hierarchical control Demoralization

Flextime Flexi place Part-time Employment Job Enrichment Job Rotation Job Enlargement

Prayer and Meditation in the Workplace The American Stock Exchange has a Torah

Study Group Boeing has Christian, Jewish and Muslim prayer

groups Apple Computers office has a meditation

room and employees are given 30 minutes to meditate or pray.

Prentice-Hall Publishing has a quiet room for employees where they can take mental retreats

Decent living standard & economic security Mutual trust among employers & workers Participation in decision making Healthy & safe work environment Work-life balance Encourages initiative & creativity Building commitment to high quality work

environment Negotiate clear roles & responsibilities for mgt,

govt, unions, professional associations