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  • 1.
    • PROJECT QUALITY MANAGEMENT
  • BY
  • Asim Shahzad
  • E-mail Address:asimshahzad78 @hotmail.com

2. CONTENTS OF PRESENTATION

  • WHAT IS ISO
  • WHAT ISISO 9000
  • PROJECT REQUIREMENTS OF ISO 9000
  • WHAT IS QUALITY
  • STANDARD DEFINITION OF QUALITY
  • WHO IS YOUR CUSTOMER
  • 5Ms THEORY
  • PROJECT STANDARD CLAUSES
  • QUESTIONS AND ANSWERS

3. WHAT IS ISO

  • ISOSTANDS FORINTERNATIONAL
  • ORGANIZATION FOR STANDARDIZATION
  • ISO IS A GREEK WORDWHICH MEANS
  • EQUAL,SIMILAR

4.

  • WHATISISOSTANDARD
  • ISO IS THESPECIALIZED INTERNATIONAL
  • AGENCY FOR STANDARDIZATION
  • COMPRISING NATIONAL STANDARD
  • BODIES FROM155 COUNTRIES
  • INCLUDING PAKISTAN AND IS SITUATED
  • ATGENEVA,SWITZERLAND.

5. WHATISISO 9000

  • IT IS AN INTERNATIONALLY RECOGNIZED
  • SERIES OF STANDARDSFOR THE
  • IMPLEMENTION OF QUALITY MANAGEMENTSYSTEM for example:-
  • ISO 8000SOCIAL ACCOUNTABILITY
  • ISO 9000QUALITY MANAGEMENT SYSTEM
  • ISO 10000QUALITY SYSTEM AUDITING
  • ISO 14000ENVIRONMENT MANAGEMENT SYSTEM, etc. etc .

6.

  • PROJECTREQUIREMENTS OFISO 9000
  • WRITEWHATEVERYOUDO
  • DOWHATEVERYOUWRITE
  • BEABLETOPROVEIT

7. PROJECTQUALITY MANAGEMENT

  • EQUIPMENT

PEOPLE ENVIRONMENT PROCESSES MATERIAL FIVE ELEMENTS REQUIRING CONTROL BY A DOCUMENTED PROJECT QUALITY MANAGEMENTSYSTEM. 8. PROJECT QUALITY MANAGEMENT SYSTEM

  • MUST BELED BY TOP MANAGEMENT OR CHIEF EXECTIVEOFFICER
  • FORMPROJECT TEAM (DEPARTMENTAL HEADS)
  • APPOINT A PROJECT COORDINATOR OR MANAGEMENT REPRESENATIVE
  • DOCUMENTMANUAL,PROCEDURES, WORK INSTRUCTIONS OF DEPT.
  • INTERPRET ISO9000 REQUIRMENTSINTO EACH DEPARTMENT
  • CONDUCT INTERNAL AUDITS IN DEPARTMENTS
  • INITIATE CORRECTIVE AND PREVENTIVE ACTIONS
  • IMPLEMENT OF THE PROJECT QUALITY MANAGEMENT SYSTEM
  • CERTIFICATION AUDIT BY THE CERTIFICATION BODY

9. 10. WHAT IS QUALITY

  • i CUSTOMERREQUIREMENTS
  • ii CUSTOMERNEEDS
  • iii CUSTOMEREXPECTATIONS
  • iv FITNESS FOR USE OR PURPOSE

11. STANDARDDEFINITIONOF QUALITY

  • QUALITY IS THE TOTALITY OF
  • FEATURES AND CHARACTERISTICS OF
  • A PRODUCT OR SERVICE THAT BEARS
  • ON ITS ABILITY TO SATISFY STATED
  • OR IMPLIED NEEDS .

12. DIMENSIONS OF QUALITY

  • Is it suitable for the intended job?Performance
  • Are the needs correctly translated? Design
  • Is it made as per design? Conformance
  • How frequently will it fail? Reliability
  • How long will it last? Durability
  • How easy will it be to repair it?Serviceability
  • What does it look like? Aesthetics
  • What else can it do? Features
  • Does the company/product has
  • reputation?Perceived Quality

13.

  • QUALITY PROBLEMS DUE TO
  • Management is 94 percent responsible for quality related issues in any organization
  • Dr. Deming
  • (Father of TQM)

14. QUALITYGURUSSAY

  • QUALITY IS NEVER AN ACCIDENT,IT
  • ISALWAYSTHERESULTOFHIGH
  • INTENTION,SINCEREEFFORTS,
  • INTELLIGENTDIRECTIONSAND
  • SKILLFULEXECUTION.

15. ISO 9001, QUALITY SYSTEMS

  • MODEL FOR QUALITY ASSURANCE IN
  • USE WHEN CONFORMANCE TO
  • SPECIFIED REQUIREMENTS IS TO BE
  • ASSURED BY THE ORGANIZATION
  • DURING DESIGNING, DEVELOPMENT,
  • PRODUCTION, INSTALLATION AND
  • SERVICING.

16. ISO 9002, QUALITY SYSTEMS

  • MODEL FOR QUALITY ASSURANCE IN
  • USE WHEN CONFORMANCE TO
  • SPECIFIED REQUIREMENTS IS TO BE
  • ASSURED BY THE ORGANIZATION
  • DURING PRODUCTION, INSTALLATION
  • AND SERVICING.

17. ISO 9003, QUALITY SYSTEMS

  • MODEL FOR QUALITY ASSURANCE IN
  • USE WHEN CONFORMANCE TO
  • SPECIFIED REQUIREMENTS IS TO BE
  • ASSURED BY THE SUPPLIER AT FINAL
  • INSPECTION AND TEST.

18.

  • QUALITY ASSURANCE MODELS
  • ISO 9001
  • 1. DESIGN & DEVELOPMENT
  • 2. PRODUCTION
  • 3. INSTALLATION
  • 4. SERVICING
  • ISO 9002
  • 1. PRODUCTION
  • 2. INSTALLATION
  • 3. SERVICING
  • ISO 9003
  • 1. FINAL INSPECTION AND TEST

19. QMS AT HOSPITAL

  • TO GENERALIZE THE IMPLEMENTATION OF
  • PROJECT QUALITY MANAGEMENT EXAMPLE OF A HOSPITALIS CONSIDERED
  • IN THE TODAYS PRESENTATION.

20. 21. THE PATIENT 22.

  • TYPES OF PATIENTS
  • * INDOOR
  • * OUT DOOR
  • * OUTSIDE THE HOSPITAL
  • * PARENTS OF SICK CHILDREN

23.

  • EXPECTATIONS OF CUSTOMERS
  • IMMEDIATEATTENTION & CARE
  • LOVE AND AFFECTION
  • HIGH QUALITY TREATMENT

24.

  • EXPECTATIONSOFCUSOMERS CONTINUE
  • EARLY APPOINTMENTFOR CONSULTATION / ADMISSION
  • MINIMUM WAITING TIME FOR TESTS & REPORTING e.g.X-RAY, LABS,ETC.
  • QUALITY CONSULTATION SERVICES
  • PROMPT INFORMATION SERVICES

25.

  • QUALITYSERVICESFOR PATIENTS
  • IT SHOULD BE BASED ON :-
  • INTERNATIONAL STANDARDS e.g. WHO
  • QUALIFIED AND EXPERIENCED STAFF
  • QUALITY CONTROLLED LABS TESTS
  • AVAILABILITY OF QUALITY MEDICINES
  • PROMPT HOSPITALIZATION SERVICES
  • PROMPT EMERGENCY SERVICES

26.

  • HOSPITAL TO PROVIDE
  • PROJECT QUALITY MANAGEMENT SERVICES TO ALLTHE PATIENTS

27.

  • SATISFACTIONOFPATIENTS BASED ON 5Ms THEORY
  • MENPOWER
  • MATERIALS
  • MACHINES
  • METHODS
  • MEASUREMENTS

28. MENPOWER

  • RECRUITMENT ON MERIT BASIS
  • QUALIFIED AND EXPERIENCED
  • JOB DESCRIPTION FOREMPLOYEES

29. MATERIALS

  • ALL MATERIALS USED IN THE HOSPITAL
  • SHOULDHAVESTANDARD
  • SPECIFICATIONS AND APPROVAL FROM
  • THECOMPETENT AUTHORITY

30. MACHINES

  • ALL ELECTRO-MEDICAL EQUIPMENTS
  • SHOULD BE QUALIFIED AND APPROVED BY
  • THE COMPETENT AUTHORITY, FOR EXAMPLE :-
    • RESPIRATOR
    • ANESTHESIAEQUIPMENT
    • ECGMACHINES
    • DIALYSIS MACHINE
    • DISPOSABLEEQUIPMENT
    • OFFICE EQUIPMENT etc. etc

31. METHODS

  • ALL PROCEDURES / INSTRUCTIONS
  • SHOULD BE QUALIFIED AND APPROVED
  • BY THE COMPETENT AUTHORITY LIKE
  • OPERATION THEATRE
  • MEDICAL STORE
  • ADMISSION/DISCHARGE OF PATIENT
  • PURCHASING
  • HIRING OF HOSPITAL STAFF
  • CALIBERATION OF EQUIPMENT
  • LABORATORY TESTS

32. MEASUREMENTS

  • ALL INSTRUMENTS AND EQUIPMENTS MUST
  • BE INSPECTED AND CALIBRATED BY THE
  • NATIONAL STANDARD LABORATORYe.g.
  • FLOWMETERS
  • PRESSURE GAUGES
  • TEMPERATUREGAUGES
  • LABORATORYEQUIPMENTS ETC.

33. PROJECT QUALITY MANAGEMENTSYSTEM FOR ISO 9000

  • BASED UPON 5Ms THEORY, ISO9000 QUALITY MANAGEMENT SYSTEM PROVIDES A STRUCTURE THAT CAN BE USED BY HOSPITAL AT ALL LEVELS AND IN ALL FUNCTIONS TO ACCOMPLISH ITS TASKS IN A COMPARATIVELY BETTER AND COST EFFECTIVE MANNER.

34. CLAUSES OF ISO 9000 4.1MANAGEMENT RESPONSIBILITY 4.2QUALITY SYSTEM 4.3CONTRACT REVIEW 4.4.DESIGN CONTROL 4.5DOCUMENT AND DATACONTROL 4.6PURCHASING 4.7CUSTOMER SUPPLIED PRODUCT 4.8PRODUCT IDENTIFICATION ANDTRACEABILITY 4.9PROCESS CONTROL 4.10 INSPECTION AND TESTING 4.11CONTROL OF INSPECTION ANDMEASURING EQUIPMENT 4.12INSPECTION AND TEST STATUS 4.13CONTROL OF NON-CONFORMING PRODUCT 4.14CORRECTIVE AND PREVENTIVEACTION 4.15HANDLING, STORAGE,PACKAGING AND RESERVATION 4.16CONTROL OF QUALITY RECORD 4.17INTERNAL QUALITY AUDITS 4.18TRAINING 4.19SERVICING 4.20STATISTICAL TECHNIQUES 35. 4.1MANAGEMENT RESPONSIBILITY 36. QUALITY POLICY 37. 4.2QUALITY MANAGEMENT THE HO