quality management system. lecture outline meaning of quality total quality management quality...
Post on 22-Dec-2015
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Lecture OutlineLecture Outline
Meaning of QualityMeaning of Quality Total Quality ManagementTotal Quality Management Quality Improvement and Role of Quality Improvement and Role of
EmployeesEmployees Strategic Implications of TQMStrategic Implications of TQM Six SigmaSix Sigma
Lecture Outline (cont.)Lecture Outline (cont.)
TQM in Service CompaniesTQM in Service Companies Cost of QualityCost of Quality Quality Management and ProductivityQuality Management and Productivity Identifying Quality Problems and CausesIdentifying Quality Problems and Causes Quality Awards and Setting Quality Quality Awards and Setting Quality
StandardsStandards ISO 9000ISO 9000
Meaning of QualityMeaning of Quality
Webster’s DictionaryWebster’s Dictionary degree of excellence of a thingdegree of excellence of a thing
American Society for QualityAmerican Society for Quality totality of features and characteristics that totality of features and characteristics that
satisfy needssatisfy needs
Consumer’s and Producer’s PerspectiveConsumer’s and Producer’s Perspective
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