Quality Management Quiz

Download Quality Management Quiz

Post on 24-May-2015

913 views

Category:

Marketing

1 download

Embed Size (px)

DESCRIPTION

Quality Management Quiz

TRANSCRIPT

<ul><li> 1. Test your quality in QUALITY MANAGEMENT By Mr. Jitendra Mr. Suryadev </li></ul> <p> 2. 1. How many records does ISO9001 require? A. 1 to 10 B. 11 to 20 C. 21 to 30 D. 31 to 40 3. C. 21 to 30 4. 2. Who first thought of Zero Defects? A. Crosby B. Deming C. Juran D. Feigenbaum 5. A. Crosby 6. 3. What is root cause analysis? A. Something a gardener would use B. A problem solving technique C. One of the seven Quality Circle tools D. Part of FMEA 7. B. A problem solving technique 8. 4. Which of the following statements is NOT a ISO9001 requirement? A. The organization shall determine the necessary competence for personnel performing work affecting product quality. B. The organization shall establish and maintain a procedure to identify and have access to legal requirements that are applicable to quality aspects of its products and/or services. C. Top management shall ensure that the quality policy is appropriate to the purpose of the organization. D. A documented procedure shall be established to define requirements for determining potential nonconformities and their causes. 9. B. The organization shall establish and maintain a procedure to identify and have access to legal requirements that are applicable to quality aspects of its products and/or services. 10. 5. What is the first stage in any quality improvement initiative? A. Planning B. Check the talk C. Analyse the data D. Management commitment 11. D. Management commitment 12. 6. Who was generally credited with the phrase "Important few and trivial many"? A. Winston Churchill B. Ishikawa C. Juran D. Taguchi 13. C. Juran 14. 7. What is NOT a key results measure in European Model for Quality Management? A. Business Results B. Impact on Society C. Process Performance D. Customer Satisfaction 15. C. Process Performance 16. 8. Which is a Preventive Action technique? A. Pareto Analysis B. Cause and Effect diagrams C. Quality Planning D. Process Capability Studies 17. C. Quality Planning 18. 9. What is the cpk for this process? Process Tolerance = 12, Process standard deviation = 3 Mean = 0 A. 1.333 B. 4 C. 0.25 D. 0.667 19. D. 0.667 20. 10. A run up on the range chart chart would mean? A. Process spread is deteriorating B. Process average is worsening C. Process average is improving D. Process spread is improving 21. A. Process spread is deteriorating 22. 11. A fundamental attribute of TQM is A. Drawing control charts B. Having team meetings C. Top management's direct involvement D. Meeting ISO 9000 audit E. All of the above 23. C. Top management's direct involvement 24. 12. Process Diagnosis determines A. If the workers are doing their job B. The possible cause of a failure C. If control charts are in control D. When top management should talk to vendors E. If vendors are motivated 25. B. The possible cause of a failure </p>