quality management health plan

Introducing a New Product

QUALITY MANAGEMENT (QM) PLAN

Values: Respect, integration to society and attachment to regulations of medical and social ethics

Mission: Reach better health care performance, reduce payers rejections to minimum and increase income

Vision: A continuous process of improving health quality


PDCA to "Plan, Do, Study, Act" (PDSA) so as to better describe his recommendations. PDCA should be repeatedly implemented, as quickly as possible, in upward spirals that move toward the ultimate goal of perfection; each cycle closer than the previous.


Interdisciplinary team A group of people working together from different fields. Individuals involved in assessment and recommendations for treatment for patients.


Data Raw facts and figures. Does not mean anything. Information Data that is aggregated and arranged in a way that provides meaning. Team A group of people who come together to achieve a common goal


Dimensions of Quality That Can be Measured 1. Efficacy (The degree to which the care provided has been shown to accomplish the desired or projected outcome; evidence based medicine). 2. Safety (of the patient and others to whom the services are provided). 3. Efficiency (the ratio between the process and associated costs of services provided). 4. Appropriateness (of a specific test, procedure, or service to meet patient needs).


5. Timeliness (in which a specific test, procedure, treatment, or service is provided to the patient). 6. Effectiveness (the intended result). 7. Respect and caring (patient satisfaction/patient rights). 8. Availability (of a needed test, procedure, treatment, or service to the patient who needs it).


Scope of the Quality/Patient Safety Program The scope is hospital wide. The scope includes risk management activities and may include patient safety as well. Some hospitals write a separate patient safety plan; others include the patient safety plan in the quality plan.


Methods Describe what model you wish to implement in your hospital. For example, The Plan-Do-Check-Act model is used in our hospital for continuous improvement of identified projects.


Roles/Responsibilities Describe the roles/responsibilities for your administrator, medical Director, Nursing Director, and all key staff. Everyone needs to know that quality is everyones job; not just the quality departments.


Implementation plan Describe how you will implement quality in your hospital. There will be a central quality committee with team members reporting their progress to this committee.


Prioritization Describe how your hospital will prioritize QI projects. You cannot change everything so prioritization is essential. Generally, high risk, high volume,


Data collection, information analysis, recommendations Data collection methods must be clear. You need to define who is responsible to collect the data, how frequently the data will be collected,


Communication lines Information flows from you QI committee all the way to the line staff so they hear what your committee is doing, information from the QI committee flows to upper management and who your QI committee reports to. You might even draw a diagram of how the communication channels look visually.


Annual Review- The process for reviewing the effectiveness of your quality plan on an annual basis.

This is accomplished through obtaining information from hospital staff on their perceptions of what worked well and what needs to be improved.


Describe any barriers that you have encountered and include an action plan to overcome them in your next years Quality plan.


Discussion

Language barriers, solutions

Cultural barriers, solutions

Technical barriers, solutions

Equipment barriers, solutions


Long-term Goal

State the intended goal

Long-term Goal


Long-term Goal


Long-term Goal


Long-term Goal


Customer Wishes

Describe customer needs and wishes

Explain the requirements

Fulfilling
Customer Needs

Describe the main attributes of the product

Link the product attributes to customer needs

Cost Analysis

Indicate the financial advantages for the customer

Compare quality and price with those of the competition

Strengths and Advantages

Summarize the special features and advantages of the product being introduced

Next Steps of Action

Explain the steps that now need to be taken

quality management health plan

Health & Medicine