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Quality in Supply Chain & After Sales

Anil M Chaudhari,

EVP Quality GSKCH South Asia

19.01.2012

GSK Consumer Healthcare Ltd. India

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About GSK Consumer Healthcare Ltd. India

GlaxoSmithKline Consumer Healthcare (GSKCH) is one of thelargest players in Health Food Drinks industry in India. Its

flagship product, Horlicks, is a highly respected brand which is

over 100 years old in India.

GSKCH has a workforce of more than 3000 people in India.

GSK has a global quest to improve the quality of human life by

enabling More People to do More, Feel Better and LiveLonger!!

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GSKCH

Manufacturing Sites:

GSK Nabha Punjab

GSK Rajahmundry Andhra Pradesh

GSK Sonepat Haryana

External Supply Sites

Various locations across India

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Product Category

Nutritionals

Horlicks

Boost

VivaMaltova

WellnessCrocin

Eno

Iodex

BreatheRight

Oral Health

Sensodyne

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Quality Statement

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Supplier Customer(Wholesaler/Retailer)

ConsumerManufacturing Logistics,Storage &

Distribution

GSKCHs SUPPLY CHAIN

Factory Depots Distribution Retail Consumersupplier(> 300) (3 PS + ES network) (23) (~550) (~660,000) (1.2 billion)

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Strong Management Commitment

Delivered QualityQuality in Execution

Supply Management

Design Quality

Brands Built through Reliable Quality Reputation

Defect Free Material Supply

Brands Built through Trusted Quality

Exceeding Customer & Consumer Expectations

Perfect Punch

Batches Right First TimeOn Shelf Quality

E2E Quality House

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The Quality Management System (QMS)

provides the company framework for:

Assuring product quality, safety andefficacy

Delivering capable processes and

operational improvement

Assuring sustainable regulatory compliance

Managing quality and compliance risk and

preventing quality failures

Quality Management System (QMS)

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Vendor Capability Improvement & Engagement

CAPA development & Progress Monitoring

Vendor Performance Review

Approved Raw /

Packaging Material

Global Vendor Approval Process

Supplier Management

Site Checks

Factory Depots Distribution Retail Consumersupplier

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Compliant to stringent GSK QMS

Established Process Controls & Batch Release Process

Effective Change Management

Focused trainings on Quality systems & workshops to

promote Quality Mindset

Quality Committees involving shop floor employee

Audit Readiness Always announced /

unannounced Regulatory Visits

External Certification through ISO 22000

Finished Product released to

Distribution

Manufacturing

Backed up by strong Operational Excellence program

Factory Depots Distribution Retail Consumersupplier

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Temperature Mapping & Monitoring

Focus on Training

Distribution Risk Assessment

Finished Product

Distributor / Retail

Distribution

Continuous Quality Improvement Program

Factory Depots Distribution Retail Consumersupplier

Compliant to stringent GSK QMS

23 Distribution Centers across India

Periodic Depot Audits

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Consumer / Customer Feedback

Consumer Feedback

Evaluate

Improve

Acknowledge & contactconsumer on priority

Detailed evaluation is carriedout basis the feedback shared

Trends and MIS

Factory Depots Distribution Retail Consumersupplier

Care line Number is provided on all sales packs for consumers to share

feedback

On Shelf Quality

Product Benchmarking

Continuous Improvement

Market Assessment

Product Evaluation

Trends & MIS

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Summary

Consumer & Customer Focus.

QMS covering E2E Supply Chain.

Continuous Quality Improvement Mindset.

Quality as way of life.

Factory Depots Distribution Retail Consumersupplier

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Thanks

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