quality in service industry
TRANSCRIPT
QUALITY IN
SERVICE INDUSTRYTopik Khusus Manajemen Kualitas
PETRA CHRISTIAN UNIVERSITY
May 2017
PETRA CHRISTIAN UNIVERSITY
Our Brainstorming Today
How to
constantly
improve quality in
service industry?
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
PETRA CHRISTIAN UNIVERSITY
THANK YOU!
PETRA CHRISTIAN UNIVERSITY