CheckUP Outreach

Forum 2019Friday 13 September

Brisbane Convention and

Exhibition Centre

Quality Improvement

and Safety

Patients | Processes | Providers

The CheckUP Outreach Forum 2019 | Friday 13 September 2019

8:30 Registration,welcometeaandcoffee

9:00 - 10:45 Opening session

Welcome from CheckUP - Karen Hale-Robertson, Deputy CEO

Welcome to Country - Aunty Carol Currie

A Burragubba Welcome - Adrian Burragubba

Keynote Speaker - Ms Alison Verhoeven, Chief Executive, Australian Healthcare and Hospitals Association - Flipping the coin: From low value to high value care

Keynote Speaker - Ms Margaret Banks, Director, Australian Commission on Safety and Quality in Health Care - Primary Health Care Standards and what accreditation may look like

Questions and Answers

10:45 - 11:15 Morning tea, networking, trade displays

11:15 - 12:45 Masterclass sessions

12:45 - 1:45 Lunch, networking, trade displays

Clinical Governance made easy for Rural and

Remote health providers and organisations

This session is particularly suited to clinicians and organisations who are new to clinical governance and are wanting to improve their understanding of clinical governance for improvement of practices.

Marcia Hakendorf ProfessionalOfficer

CRANAplus

Responding to Complaints: Dealing with Social Media,

Investigations, Disciplinary Proceedings and Court Action

This session will inform delegates about the various avenues of complaint available to consumers of health services and some strategies to consider in minimising the impact.

Scott Ames Principal Partner

Meridian Lawyers

What does Quality improvement look like for Outreach Service Providers?

Thissessionwilloutlinetherangeofaccreditationandcertificationframeworks available to Outreach Services including National DisabilityInsuranceScheme(NDIS)certificationandverification.

Tracey Johnson Inala Primary

Care

1:45 - 2:45 Concurrent presentations (Speakers 1 and 2)

2:45 - 3:00 Afternoon tea - Ice cream break

3:00 - 4:00 Concurrent presentations (Speakers 3 and 4)

4:00 Close

4:00 - 6:00 Networking drinks and photo competition winner announcement

Rhonda FlemingWestern Queensland PHN

Health Care Homes in Remote Australia - “Fact or Fiction“ an approach in Outback

Queensland

Hannah DawesNorth West Hospital and

Health Service

Partnerships – a story of collaboration

to improve health outcomes for remote

communities

All Eyes on Normanton- clear, integrated referral pathways assist to

‘Close the Gap in Vision’

Ruth TaylorNCACCH

Improving outcomes for Aboriginal & Torres Strait Islander children through

better ear health - a collaborative project between

NCACCH and Hear & Say

Clinical and Cultural Governance – what does it look like for organisation and staff delivering services for Aboriginal and Torres Strait Islander people?

Dennis ConlonInstitute for Urban Indigenous Health

Chrisdell McLarenInstitute for Urban Indigenous Health

Clinical Governance Consumer and Patient

Justin WelfareQIPCertifications

Leadership potential – Your untapped secret

weapon

Suzie LewisAccoras

Clinical governance matters for non-clinical services

Kelly GleesonQueenslandOfficeofthe

Health Ombudsman

Closing the Loop on Incident Management

Leanne Connors

A holistic method of excellence in Clinical

Governance

WorkforceClinical effectiveness, safety and risk

management

1 2

3 4

Maria RonanChildren’s Health

Queensland

Nurses understanding of Health Literacy within Children’s

Health Queensland

Madisen EckerBecon Health

Helping the Helpers – person centred care

starts with empowered health & wellness

professionals

Tamsin MahoneyChildren’s Health

Queensland

Clinical Governance: Implementation

of a best practice delegation model

Suzie LewisAccoras

Assessingstaffperformance using

key behaviours indicators

1 2

3 4

Candice CrawfordRFDS

A patient centred care approach to mental

health service delivery in rural communities

MoniqueBelousoffTrue Relationships

Reconciliation Action Plan - the challenge

of embedding change across an organisation

1 2

3 4

1 2

3 4

An Innovative Urban Outreach Model -

Delivering cardiac care at the right place and time for Aboriginal and Torres Strait

Islander patients

Danielle HarropPrincess Alexandra Hospital

Cameron Leon Lisa Penrose-Herbert

Gidgee Healing

IWC Ltd

Lisa McGrady Rachael SmithChildren by Choice

Regional Rural and Remote Abortion Access

Program - addressing abortion access inequity

in Queensland

Amanda MatherHear and Say

Bennet Aladin AGPAL/QIP

Room:Arbour 2

Room:Boulevard 1

Room:Boulevard 2

Room:Boulevard 3

Room: Boulevard 1 Room: Arbour 2

Room: Boulevard 2 Room: Boulevard 3

Fiona Glendinning MinterEllison

Thank you to our Supporters:

The artwork featured inside this program was created in 2018 by Shaneice Landers, a year 9 student from Murri School.